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Brother HL-L2380DW, Basic User'S Manual

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Brother HL-L2380DW Basic User'S Manual Download Page 57

Difficulties

Suggestions

Dialling does not work.
(No dial tone)

Check all line cord connections.

Change 

Tone/Pulse

 setting. (Available only for some countries)

Poor sending quality.

Try changing your resolution to 

Fine

 or 

S.Fine

.

Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.

For more information, see the 

Online User's Guide

: 

Telephone and Fax

Problems

Vertical black lines
when sending.

Black vertical lines on faxes you send are typically caused by dirt or
correction fluid on the glass strip.

For more information, see the 

Online User's Guide

: 

Clean the Scanner

A

Troubleshooting

47

Summary of Contents for HL-L2380DW

Page 1: ... L2380DW MFC L2720DW MFC L2740DW Online User s Guide This Basic User s Guide does not contain all the information about the machine To learn detailed information read the Online User s Guide at solutions brother com manuals ...

Page 2: ... product on line at http www brother com html registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt may support an insurance claim by you in the event of product loss covered by insurance and will help us notify you of ...

Page 3: ...iver Updates Go to your model s Downloads page on the Brother Solutions Center at http support brother com to download drivers To keep your machine s performance up to date check there for the latest firmware upgrades i ...

Page 4: ...Search Box 2 Navigation 3 Summary 4 Step by Step Where can I find this manual Windows Click Start All Programs Brother Brother Utilities Brother MFC XXXX series Support User s Guides Windows 8 Tap or click Brother Utilities Brother MFC XXXX series Support User s Guides Select your model from the drop down list if not already selected Macintosh or other options Go to your model s Manuals page on th...

Page 5: ...rch Displays related questions for more information Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly this screen shot is subject to change without notice Where can I find these FAQs Brother Solutions Center http support brother com iii ...

Page 6: ...roduct functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons provide helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you not to touch hot machine parts Prohibition icons indicate actions ...

Page 7: ...manual has been compiled and published to provide the latest product safety information at the time of publication The information contained in this manual may be subject to change For the latest manual visit us at http support brother com v ...

Page 8: ...sing Special Paper 10 3 Print 11 Print from Your Computer Windows 11 Print a Document Windows 11 Print on Both Sides of the Paper Windows 11 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 12 Printing on Envelopes Thick Paper or Labels 13 Printing on Plain Paper Thin Paper Recycled Paper or Bond Paper using the Manual Feed Slot 15 4 Copy 17 Copy a Document 17 Copy Settings 18 Co...

Page 9: ...hange or Delete Address Book Names or Numbers 33 Telephone Services and External Devices 35 Voice Mail 35 Voice Over Internet Protocol VoIP 35 Connection of an External Telephone Answering Device TAD 35 External and Extension Telephones 35 Send and Receive a Fax Using Your Machine 36 Send a Fax 36 Fax Using Your Computer PC FAX 38 Send Faxes from Your Computer 38 Receive Faxes on Your Computer Win...

Page 10: ...C Index 60 viii ...

Page 11: ...o cancel an operation available when illuminated in red Dial Pad Numerical buttons Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter the number of copies 3 Power On Off Turn on the machine by pressing Turn off the machine by pressing and holding down The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off If you have an external ...

Page 12: ...e WiFi light is on your Brother machine is connected to a wireless access point When the WiFi light blinks the wireless connection is down or your machine is in the process of connecting to a wireless access point 2 ...

Page 13: ...ormation see the Web Connect Guide Go to your model s Manuals page on the Brother Solutions Center at http support brother com to download the guide Apps Press to connect the Brother machine to the Brother Apps service For more information see the Web Connect Guide Go to your model s Manuals page on the Brother Solutions Center at http support brother com to download the guide Secure Print Press t...

Page 14: ...ess Print to print the faxes Warning icon Fax Copy Scan Shortcuts Settings Cover is Open Detail The warning icon appears when there is an error or maintenance message press Detail to view it and then press to return to Ready Mode This product adopts the font of ARPHIC TECHNOLOGY CO LTD NOTE How to Navigate the Touchscreen LCD Press your finger on the LCD to operate it To display and access all the...

Page 15: ...l Setup All Settings General Setup Shortcut Settings Fax 4 Press a or b to display the LCD Settings option and then press LCD Settings General Setup Tray Setting Volume LCD Settings 5 Press Backlight LCD Settings Backlight Dim Timer Light Off 6 Press Med Backlight Light Med Dark 7 Press 1 General Information 5 ...

Page 16: ...Brother Utilities Windows 8 and Windows Server 2012 Tap or Click Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Util...

Page 17: ...ettings All Settings General Setup Volume Ring 2 Press a or b to display the Off Low Med or High option and then press the option you want 3 Press Adjust the Beeper Volume When the beeper is on the machine will beep when you press a button make a mistake or after you send or receive a fax You can choose from a range of volume levels 1 Press Settings All Settings General Setup Volume Beep 2 Press a...

Page 18: ...nt paper size in the tray you must change the paper size setting in the machine or on your computer at the same time 1 Pull the paper tray completely out of the machine 2 Press and slide the paper guides to fit the paper Press the green release levers to slide the paper guides For Legal or Folio size paper press the release button 1 in the bottom of the paper tray and then pull out the back of the...

Page 19: ...g box before sending the print job from your computer Set the Check Size Your Brother machine s Check Size setting causes the machine to display a message when you remove the paper tray from the machine asking if you changed the paper size The default setting is On 1 Press Settings All Settings General Setup Tray Setting Check Size 2 Press On or Off 3 Press Change the Paper Size When you change th...

Page 20: ...ace or paper that is wrinkled or creased the paper may exhibit degraded performance IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in th...

Page 21: ...th Sides of the Paper Windows Select A4 size paper when using the automatic 2 sided printing option 1 Select the print command in your application 2 Select Brother MFC XXXX series where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the 2 sided Booklet drop down list and select the 2 sided option 4 Click the 2 s...

Page 22: ... command in your application 2 Select Brother MFC XXXX series where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Multiple Page drop down list and select the 2 in 1 4 in 1 9 in 1 16 in 1 or 25 in 1 option 4 Click OK 5 Complete your print operation 12 ...

Page 23: ...he paper or envelope into the manual feed slot with the printing surface face up DO NOT load more than one sheet of paper or one envelope in the manual feed slot at any one time Doing this may cause a jam 1 Open the back cover face up output tray 2 For printing envelopes Pull down the two green levers one on the left side and one on the right side to the envelope position as shown in the illustrat...

Page 24: ...ck the printing properties or preferences button The printer driver window appears 8 Click the Paper Size drop down list and select your paper size 9 Click the Media Type drop down list and select the type of paper you are using 10 Click the First Page and Other Pages drop down lists and select Manual 11 Click the Portrait or Landscape option to set the orientation of your printout 12 Change other...

Page 25: ... prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 2 Open the manual feed slot cover 3 Slide the manual feed slot paper guides to the width of the paper 4 Push one sheet of paper firmly into the manual feed slot Continue pushing the paper until the top edge of the paper presses against the rollers for about two seconds or until the ...

Page 26: ...lick the Paper Size drop down list and select your paper size 8 Click the Media Type drop down list and select the type of paper you are using 9 Click the First Page and Other Pages drop down list and select Manual 10 Click the Portrait or Landscape option to set the orientation of your printout 11 Change other printer settings if needed 12 Click OK 13 Click Print 16 ...

Page 27: ...are copying multiple pages we recommend using the ADF Place the document face down on the scanner glass 3 Press Copy The LCD displays 4 To enter the number of copies you want do one of the following Press or using the LCD Use the dial pad Press to display numeric keypad on the LCD and then enter the number of copies Press OK 5 Press Start 4 Copy 4 Copy 17 ...

Page 28: ... set Custom 25 400 Enter an enlargement or reduction ratio Density Increase the density to make the text darker Decrease the density to make the text lighter Contrast Increase the contrast to make an image clearer Decrease the contrast to make an image more subdued Stack Sort Stack A B A B B B A Sort B B A B A B A Page Layout Off 1in1 2in1 P 2in1 L 4in1 P 4in1 L 2 sided Copy Enable or disable 2 si...

Page 29: ...Menu selections Options 2 sided Copy Page Layout available only for certain settings Select long edge or short edge Save as Shortcut Add the current settings as a shortcut 4 Copy 19 ...

Page 30: ...d 2 sided Long Edge Flip 1 2 1 2 1 sided 2 sided Short Edge Flip 1 2 1 2 1 Make sure you have loaded the correct size paper in the paper tray 2 Do one of the following Place the document face up in the ADF If you are copying multiple pages we recommend using the ADF Place the document face down on the scanner glass 3 Press Copy 4 Enter the number of copies 5 Press Options 6 Press a or b to display...

Page 31: ...canned all the pages DO NOT touch the printed page until it is ejected the second time The machine will print the first side and eject the paper and then pull the paper back in to print the second side Copy a 2 sided Document Using the ADF Related Models MFC L2740DW You must choose a 2 sided copy layout from the following options before you can start 2 sided copying Portrait 2 sided 2 sided 1 2 1 ...

Page 32: ...ed 2 sided 1 2 1 2 Landscape 2 sided 2 sided 1 2 1 2 1 Make sure you have loaded the correct size paper in the paper tray 2 Place your document face down on the scanner glass 3 Press Copy 4 Enter the number of copies 5 Press Options 6 Press a or b to display the 2 sided Copy option and then press 2 sided Copy 7 Press a or b to display the following layout options and then press the option you want...

Page 33: ...n ID Card onto One Page Use the 2in1 ID Copy feature to copy both sides of an identification card onto one page keeping the original card size Copy an identification card only to the extent permitted under applicable laws For more information see the Product Safety Guide 1 Place your identification card face down near the upper left corner of the scanner glass 1 1 4 0 mm or greater top left 2 Pres...

Page 34: ...4 Press Start The machine scans one side of the identification card 5 After the machine has scanned the first side press Yes 6 Turn over the identification card and press OK to scan the other side 24 ...

Page 35: ...ntrolCenter4 Advanced Mode Windows Scan documents and save them to a folder on your computer as PDF files 1 Load your document 2 Click Start All Programs Brother Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application opens 3 When you open the ControlCen...

Page 36: ...lected The folder opens automatically For more information see the Online User s Guide Scan from Your Computer Scan Using the Scan Button on Your Brother Machine Scan Using the Scan Button on the Machine 1 Do one of the following Place the document face up in the ADF If you are scanning multiple pages we recommend using the ADF Place the document face down on the scanner glass 2 Press Scan 26 ...

Page 37: ...nt and then press the computer name 6 Do one of the following To change the settings press Options and then go to the next step To use the default settings press Start The machine scans the document 7 Select the scan settings you want to change 2 sided Scan Scan Settings Scan Type Resolution File Type Scan Size Remove Background Colour available only for the Colour and Grey options 8 Make the chan...

Page 38: ...e number up to 20 digits using the LCD and then press OK 5 Press Name 6 Enter your name up to 20 characters using the LCD and then press OK Press to cycle between letters numbers and special characters The characters available may differ depending on your country If you enter an incorrect character press d or c to move the cursor to it and press Press the correct character To enter a space press S...

Page 39: ... Select Basic for VoIP to reduce the modem speed to 9600 bps and turn off Error Correction Mode ECM Unless interference is a recurring problem on your telephone line you may Option Description prefer to use it only when needed To improve compatibility with most VoIP services Brother recommends changing the compatibility setting to Basic for VoIP 3 Press Fax and Telephone Problems on page 45 Relate...

Page 40: ...When you hear fax tones short repeating beeps press Fax Start and then Receive to receive a fax Use the Fax Detect feature to receive faxes when you have lifted a handset on the same line as the machine External TAD Mode External TAD in the Machine s Menu External TAD Mode lets an external answering device manage your incoming calls Incoming calls will be handled in the following ways Faxes will b...

Page 41: ...evice connected on the same line as the machine No Fax Only Mode Yes Are you using the voice message function of an external telephone answering device Yes External TAD Mode No Do you want the machine to answer fax and telephone calls automatically Yes Fax Tel Mode No Manual Mode 1 Press Settings All Settings Fax Setup Receive Receive Mode If you cannot change the Receive Mode make sure the Distin...

Page 42: ...hine to ring to alert you that you have a voice call 3 Press Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Set the Number of Rings Before the Machine Answers Ring Delay Related Models MFC L2720DW MFC L2740DW When somebody calls your machine you will hear the normal telephone ring sound The number of rings is set in the Ring Delay op...

Page 43: ...ame d Enter the name using the LCD up to 15 characters and then press OK e Press Address f Enter the number using the LCD up to 20 digits and then press OK Be sure to include the area code when entering a fax or telephone number Depending on the country the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number If you download...

Page 44: ...ress Address Enter the new fax or telephone number up to 20 digits using the LCD and then press OK Press OK to finish How to enter text To change a character press d or c to position the cursor to highlight the character you want to change and then press Enter the new character To delete numbers press a or b to display Delete and then press Delete Select the fax or telephone numbers you want to de...

Page 45: ...onnect your machine to a VoIP system contact your VoIP provider Connection of an External Telephone Answering Device TAD Related Models MFC L2720DW MFC L2740DW You may choose to connect an external answering device to your Brother machine To receive faxes successfully you must connect it correctly Connect your external TAD to the jack labeled EXT on the Brother machine When recording an outgoing m...

Page 46: ... dial pad Press the digits to enter the fax number Using the Address Book Press Address Book and then do one of the following Press a or b to display the number you want and then press it Press and then enter the first letter of the name and press OK Press the name you want to dial If the name has two fax or telephone numbers press the fax number you want When finished press Apply Using the call h...

Page 47: ...lass follow the instructions in the table Option Description Yes To scan the next page press the Yes option and then place the next page on the scanner glass Press OK to scan the page No After you have scanned the last page press the No option The machine sends the document To stop faxing press 6 Fax 37 ...

Page 48: ...he application s vendor if you need more support Receive Faxes on Your Computer Windows only Related Models MFC L2720DW MFC L2740DW Use Brother s PC FAX software to receive faxes on your computer screen them and print only those faxes you want Even if you turn off your computer at night or on the weekend for example your machine will receive and store your faxes in its memory The number of receive...

Page 49: ...ive 2 Press Settings All Settings Fax Setup Receive PC Fax Receive Press On The LCD displays a reminder to start the PC FAX Receive program on your computer 3 Press OK For more information about how to start the PC FAX Receive program see the Online User s Guide PC FAX for Windows 4 Press USB or your computer name Press OK 5 Press Backup Print On or Backup Print Off If you choose Backup Print On t...

Page 50: ...cables are securely connected to the machine and the computer Check the LCD or the machine s status in Status Monitor on your computer Find the Error Find the Solution Using the Status Monitor Double click the icon in the task tray Windows If you check Load Status Monitor on Startup the Status Monitor will launch automatically each time you start your PC A green icon indicates the normal stand by ...

Page 51: ...in The toner cartridge is not installed correctly Remove the toner cartridge and drum unit assembly Take out the toner cartridge and put it back in the drum unit again Reinstall the toner cartridge and drum unit assembly in the machine Cover is Open The front cover is not completely closed Open and then firmly close the front cover of the machine The fuser cover is not completely closed or paper w...

Page 52: ...er and then remove the jammed paper Close the back cover and put the paper tray and the 2 sided tray firmly back in the machine Jam Inside The paper is jammed inside the machine Open the front cover and remove the toner cartridge and drum unit assembly Pull out the jammed paper Close the front cover Jam Rear The paper is jammed in the back of the machine Open the fuser cover and remove the jammed ...

Page 53: ... a mechanical problem Press and hold to turn off the machine wait a few minutes and then turn it on again If the problem continues contact Brother customer service Replace Drum It is time to replace the drum unit Replace the drum unit The drum unit counter was not reset when a new drum was installed Reset the drum unit counter See the instructions included with the new drum unit Replace Toner The ...

Page 54: ...A4 For Philippines Letter Legal and Folio The paper in the tray is not the correct size and is not available for automatic 2 sided printing Load the correct size of paper in the tray and set the tray for that paper size Paper size available for automatic 2 sided printing is A4 For Philippines Letter Legal and Folio Size mismatch The paper in the tray is not the correct size Load the correct size o...

Page 55: ...ur telephone service provider for connection issues 2 Check the receive mode See Related Information Receive Modes Choose the Correct Receive Mode 3 Try changing the compatibility settings You may be able to send and receive faxes by lowering the connection speed For more information see Related Information Set Telephone Line Compatibility for Interference and VoIP Systems If the problem still is ...

Page 56: ...set up correctly 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine s LINE jack 2 Remove the protective cap from your Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack 3 Set your answering machine to answer within four rings If you are having problems receiving faxes or voice messages set your an...

Page 57: ...S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner For more information see the Online User s Guide Telephone and Fax Problems Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip For more information see the Online User s Guide Clean the Scanner A Tro...

Page 58: ... already selected Click SCAN in the left navigation bar and then click Scanners and Cameras b Do one of the following Windows XP Right click a scanner device and then select Properties The Network Scanner Properties dialog box appears Windows Vista Windows 7 and Windows 8 Click the Properties button c Click the Network Setting tab to confirm the machine s IP address Try printing with your machine ...

Page 59: ...t up the wireless network connection For more information see the Online User s Guide Introduction to Your Brother Machine If you cannot print on both sides of paper check the following 6 Change the paper size setting in the printer driver to A4 A Troubleshooting 49 ...

Page 60: ...nt Jam 2 Jam Rear 3 Jam 2 sided 4 Jam Tray 5 Jam Inside Clear the Document Jam The Document is Jammed in the Top of the ADF 1 Open the ADF cover 2 Pull the jammed document out to the left 3 Close the ADF cover The Document is Jammed under the Document Cover 4 Pull the jammed document out to the right If the document rips or tears remove all small paper scraps to prevent future jams 50 ...

Page 61: ...the remaining paper from the paper tray and straighten the stack when you are adding new paper This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams Paper is Jammed in the Paper Tray If the LCD displays Jam Tray do the following 1 Pull the paper tray completely out of the machine 2 Slowly pull out the jammed paper The easiest way to remove...

Page 62: ...he paper is below the maximum paper mark b b b 5 Put the paper tray firmly back in the machine Paper is Jammed in the Output Paper Tray When the paper is jammed in the output paper tray do the following 1 Use both hands to open the scanner 2 Remove the paper 3 Push the scanner down with both hands to close it 52 ...

Page 63: ...10 minutes This allows the internal fan to cool the extremely hot parts inside the machine 2 Open the back cover 3 Pull the blue tabs at the left and right sides toward you to release the fuser cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 4 Use both hands to gently pull the jammed paper out of the fuser unit A T...

Page 64: ...r is Jammed inside the Machine If the machine s control panel or the Status Monitor indicates that there is a jam inside the machine complete the following 1 Leave the machine turned on for 10 minutes This allows the internal fan to cool the extremely hot parts inside the machine 2 Open the front cover 3 Remove the toner cartridge and drum unit assembly 54 ...

Page 65: ...ernal parts will be extremely hot Wait for the machine to cool down before touching them 4 Pull out the jammed paper slowly 5 Install the toner cartridge and drum unit assembly into the machine 6 Close the front cover A Troubleshooting 55 ...

Page 66: ...ned on for 10 minutes This allows the internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray completely out of the machine 3 At the back of the machine pull the 2 sided tray completely out of the machine 4 Pull the jammed paper out of the machine or out of the 2 sided tray 5 Remove paper that may have jammed under the machine due to static electricity 56 ...

Page 67: ... Wait for the machine to cool down before touching them 7 Use both hands to gently pull the jammed paper out of the back of the machine 8 Close the back cover until it locks in the closed position 9 Put the 2 sided tray firmly back in the rear of the machine 10 Put the paper tray firmly back in the front of the machine A Troubleshooting 57 ...

Page 68: ...se and uppercase letters To move the cursor to the left or right press d or c Inserting spaces To enter a space press Space Making corrections If you entered a character incorrectly and want to change it press d or c to move the cursor to the incorrect character and press Enter the correct character To insert a character press d or c to move the cursor to the correct place and then enter the chara...

Page 69: ...nd TN 2315 For Indonesia TN 2306 For Other countries TN 2360 High Yield Toner For Australia TN 2350 For New Zealand TN 2345 For Indonesia TN 2356 For Other countries TN 2380 For Australia DR 2325 For New Zealand DR 2315 For Indonesia DR 2306 For Other countries DR 2355 If you are using Windows double click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a res...

Page 70: ...ring delay 32 station ID 28 telephone line compatibility 29 fax receive 31 Fax from PC 38 J Jams 50 document 50 paper 51 L LCD Liquid Crystal Display 1 3 4 M Maintenance messages 41 Manual receive 29 31 Manual feed slot 13 15 P Paper how to load 8 Print 11 R Receive Mode 29 31 S Scan 25 Supplies 59 T TAD Telephone Answering Device external 29 35 Troubleshooting document and paper jams 50 Error and...

Page 71: ...ly For technical support for your Brother Product please refer to this user guide and the FAQ s available on our Brother Solutions website http support brother com Drivers software user guides and technical references are all available on our Brother Solutions website If you require further assistance please contact Brother International NZ Limited on the following numbers Initial setup and 14 day...

Page 72: ...These machines are approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries LEM606040 01 OCE ASA Version A ...

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