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Confidential
4.3
Software Setting Problems
The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and Printer Settings print can be made from the printer,
by following the User Check items. If the same problem occurs, follow each procedure in the
order of the number described in the Step column in the tables below.
4.3.1 Cannot print data
* Check the product ID of Macintosh as follows:
(1) Select the “About This Mac” from the “Apple” menu.
(2) Press the “More Info...” button within the “About This Mac” dialogue.
(3) Select the “USB” at the bottom of “Hardware” in left side “Content”.
(4) Select the “HL-XXXX” in the “USB Device Tree”.
(5) Check the “Product ID” in the “HL-XXXX”.
Product ID (Hexadecimal)
• HL-2130
: 003Fh
• HL-2220
: 0046h
• HL-2230
: 0044h
• HL-2240
: 0045h
• HL-2240D
: 0040h
• HL-2250DN : 0041h
• HL-2270DW : 0042h
User Check
• Check that the USB cable or LAN cable is not damaged.
• Check that the correct printer is selected if you have an interface switching device.
• Check the descriptions on the software setting in the user’s guide.
• Reset the printer back to its default printer settings.
Step
Cause
Remedy
1
Printer connection
For Macintosh, check the product ID*.
When it is wrong, update the firmware.
2
Main PCB failure
Replace the main PCB ASSY.
