Troubleshooting
174
15
Printing problems
15
Print job is not printed.
15
Check the status and configuration of the print server.
a
Make sure that the machine is powered on, is on-line and ready to print.
b
Print the Printer Settings Page of the machine and check if the settings such as IP address settings are
correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify
that the IP address is correctly loaded into the print server, and make sure that no other nodes on the
network have this IP address. For information on how to print the Printer Settings Page, see
c
Verify that the print server is on your network as follows:
For Windows
®
1 Click
Start
,
,
Accessories
then choose
Command Prompt
.
1
Programs
for Windows
®
2000 users
2 Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
3 If a successful response is received, then proceed to
on page 175. Otherwise, proceed to
.
For Mac OS X 10.3.9 or greater
1 From the
Go
menu, choose
Applications
.
2 Open the
Utilities
folder.
3 Double-click the
Terminal
icon.
4 Try pinging the print server from the Terminal window:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
5 If a successful response is received, then proceed to
d
If you have tried
above and it does not work, then reset the print server back to its factory default
settings and try from the initial setup again. For resetting, see
Reset the network settings to the factory
Error during printing
15
If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with
high resolution), the machine is unable to accept your print job until the ongoing printing is finished. If the
waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error
message. In such situations, execute the print job again after the other jobs are completed.
