Brother FAX 355MC Owner'S Manual Download

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C H A P T E R T E N

Viewing the Caller ID Log

Press

Hold/Caller ID

CALLER ID LOG

PRESS START KEY
SELECT & SET

After 2 seconds, press

to scroll through the Caller ID

Log.

01)MARY HENDERSON
02)TOM HENDERSON
03)ABC COMPANY

When you want to see more detailed information for a displayed ID
(phone number and date and time call was received) press

Set

03)ABC COMPANY
03)9087772837
03)02/01 12:00
DIAL:PRESS START

To continue viewing the Caller ID Log (Step 2), press

—OR—

To exit the Caller ID Log, press

Stop

You can delete a name from the Caller ID Log, by pressing

Erase

in Step 2

or Step 3.

ERASE THIS DATA?
1.YES 2.NO

Press

to erase the selected Caller ID (or

to return to the Log without

erasing).

Summary of Contents for FAX 355MC

Page 1: ... OWNER S MANUAL FAX 355MC FAX 375MC ...

Page 2: ...nce Model Number FAX 355MC FAX 375MC Circle your model number Serial Number Date of Purchase Place of Purchase The serial number is on the back of the unit Retain this Owner s Manual with your sales receipt as a permanent record of your purchase in the event of a theft fire or warranty service FAX 355MC is Available in CANADA Only ...

Page 3: ...ve faxed instructions about using the system and an index of Fax Back subjects USA 1 800 521 2846 From within Canada 1 800 681 9838 The Brother Fax Back System number USA Only has been preprogrammed on One Touch key 01 Brother on the World Wide Web You can find more information about Brother products from product specification sheets to Frequently Asked Questions FAQs on the World Wide Web Visit u...

Page 4: ...able for purchase USA 1 888 879 3232 voice 1 800 947 1445 fax http www brothermall com From within Canada 1 800 668 2768 voice Description Item 98 Therma Plus Paper Feels like plain paper 6890 2 rolls per box 98 Therma Plus Paper Feels like plain paper 6840 4 rolls per box Original Document Catch Tray CT 70 Documment support UF6820 000 Telephone Line Cord UG1570001 USA UG3565001 CANADA Telephone H...

Page 5: ...OME STATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BE...

Page 6: ...horized Service Center will evaluate your report of a possible defect to determine whether a defect exists and if it does exist Brother or its Authorized Service Center will repair or at Brother s option replace the Product with a product that performs the same functions and performs as well as the original Product Brother reserves the right to supply refurbished or remanufactured replacement prod...

Page 7: ...MILE 90 DAY REPLACEMENT WARRANTY A LIMITED WARRANTY For USA Only This Limited Warranty is the only warranty that Brother is giving for this Product It is the final expression and the exclusive and only statement of Brother s obligations to you It replaces all other agreements and under standings that you may have with Brother or its representatives This Limited Warranty and Brother s obligation to...

Page 8: ...to your print head resulting from packing without the ink cartridges will VOID your warranty Refer to your Operation Manual for proper packaging BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED No oral...

Page 9: ...ti function centers will function properly after January 1 2000 provided that all non Brother hardware software and firmware used by our customers in connection or combination with Brother fax machines and bundled software accurately exchange date data with the Brother products Please continue to check our Web page for updates at http www brother com All remedies will be provided to individual cus...

Page 10: ...nnect the handset 9 Connect the power cord 10 Connect the telephone line 10 Attach the document support 10 Special Line Considerations 11 Roll Over Phone Lines 11 Two Line Phone System 11 Converting Telephone Wall Outlets 11 Installing fax machine External Two Line TAD and Two Line Telephone 12 Multi Line Connections PBX 13 If you are installing the fax machine to work with a PBX 14 Custom Feature...

Page 11: ...y 28 Setting the Speaker Volume 28 Setting the Ring Volume 29 Memory Storage 29 5 Setup Receive Basic Receiving Operations 31 Select Answer Mode 31 To select or change your Answer Mode 32 Setting Ring Delay 33 Setting F T Ring Time 33 Record FAX TEL Outgoing Announcement F T OGM 34 Easy Receive 34 Advanced Receiving Operations 35 Operation from Extension Telephone 35 For FAX TEL Mode Only 35 Chang...

Page 12: ... Codes and Credit Card Numbers 48 Storing Speed Dial Numbers 49 Changing One Touch and Speed Dial Numbers 50 Setting Up Groups for Broadcasting 51 8 Telephone Operation Dialing Options 53 Manual Dialing 53 One Touch Dialing 54 Speed Dialing 54 Hold 54 Pause 54 Tone Pulse 55 Searching Telephone Index 55 Answering Calls with the Speaker Phone 55 9 Message Center Message Center Mode 57 Flexible Memor...

Page 13: ...Status List 68 Retrieving Fax Messages 68 Changing Fax Forwarding Number 69 10 Telephone Services Custom Features 71 Distinctive Ring 71 Registering the Distinctive Ring Pattern 72 Caller ID 73 Caller ID Log 73 Printing the Caller ID Log 73 Viewing the Caller ID Log 74 Returning a Call from the Log 75 Registering a Caller ID Number 76 11 Making Copies Copy Functions 77 Multiple Copies 77 12 Printi...

Page 14: ...f Sentences Cut Off 92 Enabling DisablingAnti Curl Check Sheet ACS 92 Vertical Black Lines When Receiving 92 Phone Line or Connections 92 Fax Machine Does NotAnswer When Called 92 No Dial Tone on the Handset 93 Sending Faxes 93 Poor Transmitting Quality 93 Dialing Does Not Work 93 Vertical Black Lines When Sending 93 Handling Incoming Calls 93 Double Ring in FAX TEL Mode 93 Transferring a Call to ...

Page 15: ... machine has a Help Key Press Help Q Scan to print a list of basic operational steps and functions Finding Information All chapter headings and subheadings are listed in the Table of Contents You will be able to find information about a specific feature or function by checking the Index at the back of this manual Also throughout this manual you ll see special symbols alerting you to important info...

Page 16: ...es soft intermittent beeps at 4 second intervals You ll hear them when you dial and press Start and they continue for about 40 seconds after dialing During that time the sending machine must begin the handshake with the receiving machine Each time you use automatic procedures to send a fax you are sending CNG tones over the phone line You ll soon learn to listen for these soft beeps each time you ...

Page 17: ...e receiving machine to answer the call in as few rings as possible When you have an external telephone answering device TAD on your fax line your TAD will determine the number of rings before the call is answered Pay special attention to the directions in the Installation chapter for connecting a TAD to your fax machine ECM Error Correction Mode The Error Correction Mode ECM is a way for the fax m...

Page 18: ...ssages and print fax messages stored in memory 18 Erase Lets you delete voice messages fax messages or all messages 17 Message Indicator Light Notifies you that you have voice or fax messages in the memory 19 Record Lets you record an Outgoing Message OGM memos and telephone calls and store information for Message Center features Use to repeat or skip to the next voice message during playback Copy...

Page 19: ...res or terminals that are not insulated unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 7 Do not use the telephone to report a gas leak in the vicinity of the leak 8 For PLUGGA...

Page 20: ...ring Accessories and Supplies on page ii for the correct item numbers Whenever you transport the fax machine use the packing materials that came with your machine If you do not pack the fax machine correctly you may void your warranty Telephone Line Cord Handset Curled Cord Telephone Handset Owner s Manual One Starter Roll of Brother Therma PLUS Recording Paper LETTER up to 25 pages A4 up to 24 pa...

Page 21: ...st Do not connect your machine to electrical outlets controlled by wall switches or automatic timers Disruption of power can wipe out information in the unit s memory Do not connect your machine to electrical outlets on the same circuit as large appliances or other equipment that might disrupt the power supply Avoid interference sources such as speakers or the base units of cordless phones Assembl...

Page 22: ...ert it into the paper bin with the paper feeding from the bottom of the roll Limited to 2 76 inches 70 mm 4 Raise the paper enough to pass it over the until it feeds out the front of the machine Make sure there is no slack 5 Pull down the blue lever and close the cover ...

Page 23: ...aper and produces the best print quality The recording paper roll size for your fax machine is limited to a diameter of 2 76 inches 70 mm You can use a 164 roll of thinner thermal paper as long as it meets these requirements Connect the handset Connect the curled handset cord to the bottom of the handset and the side of the fax machine PC I F EXT Telephone Line Cord Handset Curled Cord LINE EXT LI...

Page 24: ...f when you want to move your machine by disconnecting the telephone line first and then the power cord 3 Lightning and power surges can damage this product We recommend that you use a quality surge protection device on the AC power line as well as on the telephone line or unplug the telephone line and electrical cords during a lightning storm Connect the telephone line Connect one end of the telep...

Page 25: ...ll work best on a dedicated line Two Line Phone System A two line phone system is nothing more than two separate phone numbers on the same wall outlet The two phone numbers can be on separate jacks RJ11 or combined into one jack RJ14 Your fax machine must be plugged into an RJ11 jack RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires black red green yellow To t...

Page 26: ...k and at the TAD The most common connection is to put the fax machine on Line 2 which is our assumption in the following steps The back of the two line TAD must have two telephone jacks one labeled L1 or L1 L2 and the other labeled L2 You will need at least three telephone line cords the one that came with your fax machine and two for your external two line TAD You will need a fourth line cord if ...

Page 27: ...X Most offices use a central telephone system While it is often relatively simple to connect the fax machine to a key system or a PBX Private Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you It is advisable to have a separate line for the fax machine You can then leave the fax machine in FAX ONLY Mode to re...

Page 28: ...n External Telephone Answering Device TAD Sequence You might choose to connect an additional answering system When you have an external TAD on the same telephone line as the fax machine the TAD answers all calls The fax machine listens for fax calling CNG tones If it hears them the fax machine takes over the call and receives the fax If it doesn t hear CNG tones the fax machine lets the TAD contin...

Page 29: ...t side of the fax machine into the jack labeled EXT Your fax machine cannot work properly if you plug the TAD into a wall jack 1 Plug the telephone line cord from the wall jack into the left side of the fax machine in the jack labeled LINE 2 Plug the telephone line cord from your TAD into the left side of the fax machine in the jack labeled EXT Make sure this cord is connected to the TAD at the TA...

Page 30: ...th an initial 5 second silence because the fax machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your fax machine has trouble receiving then you must rerecord the OGM to include it Connecting an External Telephone Your fax machine is equipped with a handset that you can use as a regular phone However you can also connect a separate telephone or tele...

Page 31: ...de your fax machine displays a list of main menu options from which you can choose These options appear one after the other on the display Select a menu option by pressing Set when the option appears on the screen The display will scroll the options within that menu You can scroll more quickly through options by pressing When the screen displays your selection press Set Use to scroll backward if y...

Page 32: ...es between the currently selected option and a help message giving brief instructions about how to proceed The display you ll probably see most often is shown below showing you when you place a document in the feeder that you can dial a number and send a fax or you can make a copy FAX NO START COPY PRESS COPY ...

Page 33: ... 20 33 FAX TEL mode 3 EASY RECEIVE Receive fax messages without ON 34 pressing the Start key 4 REMOTE CODE Enter code to activate or deactivate ON 51 51 35 machine from a remote location 5 POLLING RX Sets up your fax machine to poll OFF 36 another fax machine 6 MF LINK Fax Receive Only PC Primary PC PC PRIMARY 38 Receive Only 1 INITIAL SETUP Function Description Factory Set Page 1 TONE PULSE Selec...

Page 34: ...AUTO 40 fax you are sending 2 RESOLUTION Allows you to change resolutions STANDARD 44 page by page 3 OVERSEAS MODE Adjusts for sometimes difficult OFF 42 overseas transmissions 4 DELAYED FAX Send documents later 43 5 POLLED TX Sets up your fax machine with a OFF 45 document to be retrieved by another fax machine 6 SET AUTO DIAL Function Description Factory Set Page 1 ONE TOUCH DIAL Dial numbers st...

Page 35: ...N 63 messages as they come in 6 FAX FWD PAGING Set fax to forward fax message OFF 64 OR to call your pager 7 REMOTEACCESS Set code for retrieving messages 159 66 0 TEL SERVICE Function Description Factory Set Page 1 DISTINCTIVE Usewithphonecompanydistinctive OFF 71 ringingservicetoregisterthering patternwithfaxmachine 2 CALLER ID Register yourAREACODE to 000 26 For USAonly dial from log 7 PRINT RE...

Page 36: ...22 C H A P T E R T H R E E ...

Page 37: ...NE or PULSE and press Set 3 Press Stop to exit Setting Date and Time Your fax machine displays the date and time and prints it on every fax you send In the event of a power failure the fax machine maintains date and time information for up to two hours All other settings remain unaffected 1 Press Function 1 2 ENTER YEAR XX 2 Enter the last two digits of the year and press Set ENTER MONTH XX 3 Ente...

Page 38: ... displays the date and time you set and displays it whenever the fax machine is standing by Setting Station ID You can store your name and fax number to be printed on all fax pages 1 Press Function 1 3 FAX 2 Enter your fax number up to 20 digits and press Set NAME 3 Use the dial pad to enter your name or company name up to 20 characters and press Set 4 Press Stop The screen returns to the date and...

Page 39: ...four times 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 W X Y Z Inserting Spaces If you want to enter a blank space press twice Making Corrections If you entered a letter incorrectly and want to change it press to move the cursor after the last correct letter Then press Stop the letters above and to the right of the cursor are deleted Re enter the correct text and or digits You can ...

Page 40: ...the telephone number of the sending machines or such business other entity or individual In order to program this information into your fax machine complete the steps described on pages 23 25 If you do not enter a fax number no additional information can be entered To enter a space press once between numbers and twice between characters If your Station ID has already been programmed the screen pro...

Page 41: ...s replaced the handset volume remain until you change it again VOLUME AMPLIFY ON TEMPORARY This setting is appropriate if some of the users are hearing impaired During a conversation users can press or on the control panel to adjust the volume to LOW HIGH or AMPLIFY When the handset is replaced the handset volume will returns to the default setting of LOW VOL AMPLIFY ON PERMANENT Choose VOL AMPLIF...

Page 42: ... Press Stop to exit Setting the Speaker Volume You can adjust the speaker volume when your fax machine is onhook after you pressed Speaker Phone by selecting a speaker volume level Press or to adjust the volume level The display shows the setting you are choosing Each key press changes the volume to the next setting The new setting will remain until you change it again You can adjust the speaker v...

Page 43: ... press the fax machine rings so you can hear the current setting and the display shows the setting you are choosing Each key press changes the volume to the next setting The new setting will remain until you change it again Memory Storage In the event of a power failure all settings in the INITIAL SETUP SETUP RECEIVE and SET AUTO DIAL plus SETUP MSG CTR functions are stored permanently You may hav...

Page 44: ...30 C H A P T E R F O U R ...

Page 45: ...he fax If the call is not a fax it signals you with a double ring ring ring different from the phone company ringing to alert you to pick up the call If you select this setting you ll need to set the Ring Delay and F T Ring Time features on the following pages If you have extension phones on the same line as the fax machine set the Ring Delay to 4 MSG CTR The fax machine provides you with a built ...

Page 46: ...rrent selection FAX ONLY FAX TEL MANUAL Or if Message Center Mode is ON it overrides your Answer Mode Setting so the display shows MC MSG CTR 2 Continue to press Mode until your new selection appears After 2 seconds the screen returns to the date and time display along with your new Answer Mode setting If you re changing Answer Mode while in another operation the screen returns to the current oper...

Page 47: ...hine rings for 20 30 40 or 70 seconds no other phones on that number will ring the special double ring However you can answer the call on any extension phone on the same phone number as the fax machine 1 Press Function 2 2 2 Press or to select how long the fax machine will ring to alert you that you have a voice call and press Set RING TIME 20 SEC 3 Press Stop to exit Now when a call comes in and ...

Page 48: ...a few seconds When you see RECEIVE on the fax screen or when you hear chirps through the handset of an extension phone connected to another wall jack just replace the handset and your machine does the rest Selecting ON allows the fax machine to receive fax calls automatically even if you lift the handset of an extension or external phone Selecting SEMI lets the machine receive the call only if you...

Page 49: ...ne to be disconnected the screen displays RECEIVE before you hang up Your caller will have to press Start to send the fax For FAX TEL Mode Only When the fax machine is in FAX TEL mode it will use the F T Ring Time double ringing to alert you to a voice call If you re at the fax machine you can lift the handset to answer If you re at an extension phone you ll need to lift the handset during the F T...

Page 50: ...s or you can have someone poll your machine All parties involved in polling need to set up their fax machines to accommodate polling When someone polls your machine to receive a fax they pay for the call if you poll someone s fax machine to receive a fax you pay for the call Some fax machines do not respond to the polling function Setting Up Polling Receive Polling Receive is when you call another...

Page 51: ...a Group or the dial pad 4 Press Start ACCEPTED Your fax machine will poll each number or group member in turn for a document DIALING Canceling a Scheduled Job You can cancel tasks you ve scheduled such as sequential Polling Recieve 1 Press Function 4 Any waiting jobs appear on the display If no job is waiting the screen displays NO JOB WAITING 4 CANCEL JOB 2 If you have more than two jobs waiting ...

Page 52: ... Multi Function Link manual for instructions After completing all setup for Multi Function Link you can select Multi Function Link Mode PC Primary PC Receive Only Fax Receive Only for routing incoming faxes 1 Press Function 2 6 6 MF LINK 2 Press or to select PC PRIMARY PC RECEIVE ONLY or FAX RECEIVE ONLY and press Set 3 Press Stop to exit See Multi Function Link option p 95 ...

Page 53: ... inches 208 mm wide regardless of how wide the paper is Make sure you insert documents face down top edge first Adjust the paper guides to fit the width of your document Paper guides DO NOT use curled wrinkled folded or ripped paper or paper with staples paper clips paste or tape attached DO NOT use cardboard newspaper or fabric Make sure documents written with ink are completely dry ...

Page 54: ...ying shades of gray slowest transmission time If the receiving fax machine does not have the resolution you select the transmission will fall back to the next available resolution on receiving machine Contrast If your document is very light or very dark you might want to set the contrast accordingly Use S LIGHT to send a very light document Use S DARK to send a very dark document 1 Insert the docu...

Page 55: ...ndex 4 When you hear the fax tone press Start 5 If you re using the handset hang up Automatic Transmission This is the easiest way to send a fax IMPORTANT Do not pick up the handset or press Speaker Phone 1 Insert the document face down in the feeder 2 Enter the fax number from One Touch Speed Dial Tel index or the dial pad 3 Press Start Manual and Automatic Fax Redial If you re sending a fax manu...

Page 56: ...Scan Fax Transmission You can scan a fax into the fax machine s memory to be sent as soon as the scan is complete This way you don t have to wait for the entire fax to be transmitted before you retrieve your original If you get a MEMORY FULL message while scanning the first page of a fax press Stop to cancel the scan If you get a MEMORY FULL message while scanning in a subsequent page you ll have ...

Page 57: ...e time you have entered to send the fax Broadcasting Using the numbers you have stored in Groups One Touch and Speed Dial memory you can broadcast faxes automatically to a maximum of 60 different locations in a few simple steps After the Broadcast is completed a Broadcast Report will be printed automatically to let you know the results 1 Insert the document in the feeder 2 Press Help Q Scan The sc...

Page 58: ...waiting in the feeder possibly for Delayed Fax or Polling Transmit Multiple Resolution Transmission Use this feature to select separate resolution settings for each page of the fax you re sending This could be useful if you re sending a fax with photos and letters or some pages with small print and others with normal print Resolution settings return to STANDARD after the fax is sent 1 Insert docum...

Page 59: ...ished choosing settings and go to Step 5 5 Press Start The screen displays POLLED WAITING You can choose to have the document waiting in memory by pressing Help Q Scan before pressing Start Canceling a Scheduled Job You can cancel tasks you ve scheduled such as Delayed Fax or Polling Transmit 1 Press Function 4 Any waiting jobs appear on the display If there is no job waiting the screen displays N...

Page 60: ...t 2 seconds then remove the documents that are waiting in the feeder INSERT DOCUMENT 3 Place the document you want to send now in the feeder 4 Enter the number for the fax you want to send now 5 Press Start 6 After the transmission is finished return the first document to the feeder 7 Press Function 5 to restore the Delayed Fax and or Polling If you have set up the Delayed Fax or Polling Transmit ...

Page 61: ... is dialed One Touch keys are not the dial pad keys They are the ten keys numbers 01 10 located to the right of the dial pad 1 Press Function 6 1 2 Press the One Touch key where you want to store a number One Touch key 01 is pre programmed for Brother Fax Back System USA only You can override it if you wish 3 Enter a number up to 20 digits and press Set If you want to enter a pause in the dialing ...

Page 62: ...ces For example to store 9 1 201 555 1234 987 65 4321 divide the number into two parts Store the first part as a Chain type number this tells the system that the dialing sequence is not complete CHAIN 9 1 201 555 1234 The last part of the One Touch number must be stored as any of the other following three types FAX or FAX TEL or TEL 987 65 4321 Now when you dial just press the two keys one after t...

Page 63: ...you lose electrical power numbers stored in memory will not be lost 1 Press Function 6 2 SPEED DIAL 2 Use the dial pad to enter a two digit location and press Set 01 50 05 ENTER SET 3 Enter the number you re storing up to 20 digits and press Set NAME ENTER SET 4 Use the dial pad to enter the name up to 15 characters and press Set You can use the chart on page 25 to help you enter letters OR Press ...

Page 64: ... 1 to change the number stored or press 2 to exit without making a change 2 Enter a new number and press Set If you want to erase the whole number press Stop when the cursor is to the left of the digits The letters above and to the right of the cursor are deleted If you want to change a digit use or to position the cursor under the digit you want to change then type over it 3 Follow the directions...

Page 65: ...ess One Touch key 02 SETUP GROUP GO ENTER SET 3 Use the dial pad to identify the Group number and press Set For example press 1 for Group 1 4 To include One Touch or Speed Dial numbers in the Group enter them as if you were dialing and press Set For example for One Touch key 05 press One Touch key 05 For Speed Dial location 09 press the Speed Dial button then press 0 9 on the dial pad The LCD show...

Page 66: ...52 C H A P T E R S E V E N ...

Page 67: ...partcipate in a two way telephone conversation When using the Speaker Phone make sure to speak clearly and close to the microphone Manual Dialing Manual dialing is simply pressing all of the digits of the phone number 1 Pick up the handset OR Press Speaker Phone 2 When you hear a dial tone dial the call using the dial pad You can switch from handset to Speaker Phone by pressing Speaker Phone then ...

Page 68: ...1 Pick up the handset OR Press Speaker Phone 2 When you hear a dial tone press Speed Dial then press the two digit Speed Dial number 3 To hang up replace the handset OR Press Speaker Phone If you are sending a fax press Start after entering the Speed Dial number If you picked up the handset press Start when the receiving fax machine answers with fax tones Hold 1 Press Hold Caller ID to put a call ...

Page 69: ...y 1 Press Tel index then enter the first letter of the name you re looking for 2 Press or to search the memory 3 When the screen displays the name you want to call pick up the handset or press Speaker Phone 4 Press Start to begin dialing 5 When the call is over hang up OR Press Speaker Phone to cancel the call Answering Calls with the Speaker Phone When the fax machine rings instead of lifting the...

Page 70: ...56 C H A P T E R E I G H T ...

Page 71: ... so that you can decide which kinds of messages you want to receive 1 FAX ON VOICE ON Both voice and fax messages are stored You can use the Fax Forwarding or Paging features and retrieve voice and fax messages remotely 2 FAX ON VOICE EXT You need an external answering machine connected to the EXT jack for this setting Fax messages are stored in the message center memory but voice messages are sto...

Page 72: ...ming faxes are not stored in memory but will print on paper Voice calls are not stored in memory Setting Up Message Center You must set up Message Center in the following order 1 Turn Message Storage ON 2 Record Message Center Outgoing Message MSG CTR OGM 3 Activate Message Center Mode Step 1 Setting Message Storage Read the Flexible Memory Settings descriptions on pages 57 58 before you select th...

Page 73: ...ord a message For example Hello We are unable to take your call at this time Please leave a message after the signal If you wish to send a fax please press 5 1 wait for fax tones then press the Start button 4 Replace the handset The Message Center plays your OGM 5 Press Stop to exit Listening to Outgoing Message OGM 1 Press Function 8 3 2 Press or to select MSG CTR OGM not F T OGM and press Set 3 ...

Page 74: ... to listen to voice messages and memos 1 Press Play Adjust Volume by pressing arrow keys or All messages and memos are played in the order they were recorded The display shows the number of the current message and the total number of messages If Caller ID information was received the fax machine beeps during the message and displays the Caller ID information for one second During playback the scre...

Page 75: ...y press 1 OR Press 2 to exit without printing Backup Printing Option When you choose FAX ON in the Message Center mode all incoming fax messages are stored in the available memory for retrieval To print a backup copy automatically turn this option on 1 Press Function 8 2 BACKUP PRINT ON SELECT SET 2 Press or to display ON or OFF and press Set 3 Press Stop to exit Erasing Messages If you choose to ...

Page 76: ...s Erase The screen displays ERASE IS PRESSED ERASE ALL VOICE SELECT SET 2 Press or to select erasing all voice messages VOICE all document messages FAX or all messages both voice and fax MSG and press Set 3 Press 1 to erase OR Press 2 to cancel 4 Press Stop to exit Setting Maximum Time for Incoming Messages Your fax machine comes set to receive voice messages up to 30 seconds long You can change t...

Page 77: ...r to select TOLL SAVER or RING DELAY and press Set 3 Press or to select ON and press Set 4 Press Stop to exit ICM Recording Monitor This feature lets you turn OFF or ON the speaker volume for voice messages When you turn the monitor OFF you will not hear messages as they come in 1 Press Function 8 5 2 Use or to select OFF or ON and press Set 3 Press Stop to exit Recording a Memo A memo is stored a...

Page 78: ... PIN when connected to activate your pager and let you know you have a fax or voice message in the Message Center memory When Fax Forwarding is set to ON your fax machine dials the fax machine phone number you ve programmed and forwards any faxes you ve received You cannot use Paging and Fax Forwarding at the same time Programming a Fax Forwarding Number 1 Press Function 8 6 2 Press or until the s...

Page 79: ... your fax machine For example 1 8 0 0 5 5 5 1 2 3 4 4 If your pager requires a PIN enter the PIN press press Redial Pause enter your fax machine telephone number then press and press Set For example 1 2 3 4 5 Redial Pause 1 8 0 0 5 2 1 2 8 4 6 OR If you do not need a PIN press Redial Pause enter the telephone number of your fax machine then press and press Set For example Redial Pause 1 8 0 0 5 2 ...

Page 80: ...gs up If you enter an invalid command the fax machine beeps three times 5 Press 9 0 to reset the fax machine when you finish 6 Hang up If your fax machine is set to MANUAL mode you can access the Message Center by waiting about 2 minutes then entering the RemoteAccess Code within 30 seconds Changing Remote Retrieval Access Code Enter your Remote Retrieval Access Code when the fax machine picks up ...

Page 81: ...ase This code erases all recorded messages not one at a time The fax machine plays the selected OGM You can stop playing OGMs by pressing 9 After one long beep start recording the OGM To stop recording press 9 Your recorded message will be played when you finish speaking If you hear one long beep the change is accepted If you hear three short beeps you cannot change it because the conditions have ...

Page 82: ... 5 After you hear your fax machine beep hang up and wait Your fax machine calls the remote fax machine The remote fax machine prints the Memory Status List Retrieving Fax Messages 1 Dial your fax machine from a remote telephone or fax machine using touch tone 2 When you hear the beep immediately enter your Remote Retrieval Access Code 1 5 9 3 As soon as you hear two short beeps use the dial pad to...

Page 83: ...re you want your fax messages forwarded and then press You cannot use and as dial numbers However if you want to store a pause press 5 To retrieve the Memory Status List when you hear two short beeps use the dial pad to press 9 6 1 6 Use the dial pad to enter the number of the remote fax machine up to 20 digits and then press 7 After you hear your fax machine beep hang up and wait Your fax machine...

Page 84: ...70 C H A P T E R N I N E ...

Page 85: ... several telephone numbers on one phone line Each phone number has its own Distinctive Ring pattern so you know which phone number is ringing This is one way you can have a separate phone number for your fax machine Your fax machine has a Distinctive Ring function allowing you to dedicate one phone number just for receiving faxes You ll need to follow the directions below to register the new Disti...

Page 86: ...ou have Voice Mail from the Telephone Company you must disconnect it now temporarily 2 Disconnect the fax machine from any TAD or external telephone answering device 3 Set the fax machine to MANUAL mode 4 Press Function 0 1 The screen displays the current setting of this feature 5 Press or to select the DISTINCTIVE SET mode and press Set DISTINCTIVE SET DISTINCTIVE OFF 6 Press or to select the pre...

Page 87: ...P display remains on the screen when no Caller ID information was transmitted OUT OF AREA display means the call originates outside your Caller ID service area PRIVATE CALL display means the caller has intentionally blocked transmission of information Caller ID service varies with different carriers Call your local telephone company to determine the kind of service available in your area Caller ID...

Page 88: ...ore detailed information for a displayed ID phone number and date and time call was received press Set 03 ABC COMPANY 03 9087772837 03 02 01 12 00 DIAL PRESS START 4 To continue viewing the Caller ID Log Step 2 press or OR To exit the Caller ID Log press Stop You can delete a name from the Caller ID Log by pressing Erase in Step 2 or Step 3 ERASE THIS DATA 1 YES 2 NO Press 1 to erase the selected ...

Page 89: ... PRESS START 3 To begin dialing press Start 4 Begin speaking when the other party answers This feature may not be available in certain area of USA and Canada If your dialing plan does not follow the standard 1 area code 7 digit number dialing system for calling outside your area code you may experience problems returning calls automatically from the Caller ID Log Your fax machine will automaticall...

Page 90: ...number press the One Touch key where you want the number to be stored OR To register the caller as a Speed Dial number press Speed Dial and use the dial pad to press the two digit location code 01 50 and press Set NAME ENTER SET If the LCD shows REGISTERED the auto dial location already has a number 4 Enter the caller s name and press Set 5 Press or to select the type of number and press Set FAX A...

Page 91: ...l press Stop Do NOT pull on the paper while copying is in progress Multiple Copies You can make multiple copies using your fax machine and you can choose whether the copies will be STACKED all copies of page 1 then all copies of page 2 etc or SORTED collated The default resolution for multiple copies is Fine 1 Place the document face down in the feeder then press Copy 2 Enter two digits for the nu...

Page 92: ...irst page press Stop to cancel the job and restart to make a single copy If the MEMORY FULL message appears while scanning subsequent pages you can press Copy to copy the portion that is in memory or press Stop to cancel To restart the copy job using less memory press Copy for stacked copies ...

Page 93: ...2 ALL DIAL Lists names and numbers stored in One Touch and Speed Dial memory in numerical order 3 TEL INDEX ALL DIAL list above alphabetically 4 USER SETTINGS Lists settings for INITIAL SETUP SETUP RECEIVE PRINT REPORTS and TEL SERVICE The settings for SETUP MSG CTR are included 5 MEMORY STATUS Lists summary information and amount of occupied memory 12 Printing Reports ...

Page 94: ...ally only if there s an error during transmission If the report indicates NG send the document again If the report indicates you should check the readability of certain pages resend those pages For successful transmissions you can print the Xmit Report for the last fax by pressing Trans Verify When the feature is ON the report is printed with every fax you send 1 Press Function 7 1 2 Press or to s...

Page 95: ...rt 68 of FCC Rules On the rear panel of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company You may safely connect this equipment to the telephone line by means of a standard modular jack USOC RJ11C An FCC compliant telephone cord wit...

Page 96: ... as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes to its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this fax machi...

Page 97: ... the separation between the fax equipment and the receiver Connect the fax equipment on a separate circuit Consult with the dealer or an experienced radio TV technician for help Industry Canada Compliance Statement For Canada Only This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada WARNING For protection aga...

Page 98: ...ou are not sure of the type of power available consult with your dealer or local power company 9 This product is equipped with a 3 wire grounding type plug a plug having a third grounding pin This plug will fit into only a grounding type power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet Do not defeat ...

Page 99: ...voice 16 Unplug this product from the wall outlet and refer servicing to a Brother Authorized Service Center under the following conditions A When the power cord is damaged or frayed B If liquid has been spilled into the product C If the product has been exposed to rain or water D If the product does not operate normally when the operating instructions are followed Adjust only those controls that ...

Page 100: ...luding but not limited to typographical and other errors relating to the publication Trademarks The Brother logo is a registered trademark of Brother Industries Ltd Brother is a registered trademark of Brother Industries Ltd Multi Function Link is a registered trademark of Brother Industries Ltd IBM IBM PC MWAVE and IBM Aptiva are registered trademarks of International Business Machines Corporatio...

Page 101: ...nual call our Fax Back System and follow the voice prompts to receive faxed instructions about using the system and an index of Fax Back subjects USA 1 800 521 2846 From within Canada 1 800 681 9838 The Brother Fax Back System number USA only has been preprogrammed on One Touch key 01 Brother on the World Wide Web You can find more information about Brother products from product specification shee...

Page 102: ...her Fax Back System at USA 1 800 521 2846 From within Canada 1 800 681 9838 CLEAN UP SCANNER The scanner is dirty clean the white bar and the glass under the bar with isopropyl alcohol You should routinely clean the scanner to avoid this error Front cover COMM ERROR XX XX A poor quality phone line resulted in a communications error Try the call again CONNECTION FAIL You have requested a polling ca...

Page 103: ...int head unit and raise it 4 Gently turn the paper roll toward the front of the machine to roll out the jammed paper Recording paper 5 Use scissors to cut off the wrinkled portion of the paper 6 Plug in the power cord 7 Load the fax paper again and push the blue release lever down Close the cover DISCONNECTED The other party has disconnected during a call or fax Try calling the other party ...

Page 104: ...OP KEY Contact Brother Customer Service at USA 1 800 284 4329 voice From within the Canada 1 800 853 6660 voice From within the Montreal 1 514 685 6464 voice NO RESPONSE BUSY The number you called does not answer or is busy You may also have reached a number not connected to a fax Check the number and call again NOT REGISTERED You ve tried accessing a One Touch or Speed Dial location with no numbe...

Page 105: ...instructions for CUTTER JAM see page 89 SCANNER ERROR Try cleaning the white bar and the glass under the bar with isopropyl alcohol If you still get a scanner error contact Brother Customer Service at USA 1 800 284 4329 From within Canada 1 800 853 6660 From within montreal 1 514 685 6464 Front cover Recording Paper Jam If something was placed in front of your fax machine during printing the recor...

Page 106: ...he same time to print an ACS Check Sheet Press One Touch key 01 and 05 at the same time to discontinue printing ACS Check Sheet Vertical Black Lines When Receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine If the problem continues call Brother Customer Service at 1 800 284 4329 USA or 1 8...

Page 107: ...ne Pulse p 23 Check all line cord connections and make sure the curled handset cord is not in the EXT jack Check power cord connection Send a manual fax by pressing Speaker Phone OR Lifting the handset and dialing the number Wait to hear fax receiving tones before pressing Start Vertical Black Lines When Sending Use your fax machine to make a copy If the copy shows the same problem the scanner are...

Page 108: ...sion Verification Report Prints Result NG There is probably temporary noise or static on the phone line Try sending the fax again If the problem continues call the Telephone Company to check your phone line Custom Features on a Single Line If you have Call Waiting Caller ID Ring Master Voice Mail an answering machine alarm system or any other custom feature on a single phone line with your fax mac...

Page 109: ... in your computer The Multi Function Link option is for Windows 3 1x and Windows 95 98 Multi Function Link is available at most Brother retailers If you cannot find it you can order Multi Function Link directly from Brother The item number is PCI 1 Installation instructions will be included with PCI 1 However it is important that you hook up your fax machine to your computer before you install the...

Page 110: ...96 M U L T I F U N C T I O N L I N K O P T I O N ...

Page 111: ...mal Gray scale 64 levels Dithered Display LCD 16 characters Polling types Standard Sequential Contrast control Automatic Super Light Super Dark manual setting Resolution Horizontal 203 dot inch 8 dot mm Vertical Standard 98 line inch 3 85 line mm Fine Photo 196 line inch 7 7 line mm Superfine Photo copy 392 line inch 15 4 line mm Memory capacity 512 KB up to 20 pages One Touch dial 10 Speed Dial 5...

Page 112: ...ng environment 41 95 F 5 35 C Power source 120V AC 50 60Hz USA Canadian Version Only Power consumption Standby under 5 watts Peak under 110 watts Dimensions 11 8 x 9 4 x 5 4 inches 299 x 240 x 137 mm Weight 6 4 lb 2 9 kg Specifications are subject to change for improvement without prior notice ...

Page 113: ...r Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that they are a from fax machine communication error or Comm Error An error during fax sending or receiving usually caused by line noise or static Contrast Setting to compensate for dark or light documents by lightening dark documents or darkening light documents Delayed Fax...

Page 114: ...Multi Function Link Ready fax machine models that have a PCI F Port to connect a computer using the optional hardware software package called Missing Link Next Fax Reservation Accepts the next document in the document feeder for transmission while the fax machine is still receiving OGM Out Going Message The message callers hear when you call your Message Center or external answering machine One To...

Page 115: ...includes the sender s name and fax number super fine resolution 392 x 203 dpi Best for very small print and line art TAD External Telephone Answering Device You can connect an external answering machine on the same line as your fax machine Tel Index A key on the control panel that displays an electronic alphabetical listing of stored One Touch Speed Dial and Group numbers Toll Saver A Message Cent...

Page 116: ...102 G L O S S A R Y ...

Page 117: ...nes 2 Connect External Telephone 16 Connect Hand Set 9 Connect Power Cord 10 Connect TAD 14 Connect telephone line 10 Contrast 40 Copy 77 Corrections 25 Customer Service i CUTTER JAM 89 D Date and Time 23 Delayed Fax 43 Dialing Mode 23 Distinctive Ring 71 Document 39 DOCUMENT JAM 90 E Easy Receive 34 ECM Error Correction Mode 3 Entering Text 25 Error Messages 88 F Fax Forwarding 64 Fax Forwarding ...

Page 118: ...Line Connections 13 Multiple Copies 77 Multiple Resolution Transmission 44 N Next Fax Reservation 44 O On Screen Programming 17 One Touch Changing 50 One Touch Dial Storing Numbers 47 One Touch Dialing 54 Outgoing Message Listening 59 Outgoing Message Recording 16 59 Outogoing Message Erasing 59 Overseas Mode 42 P Packing List 6 Paging 64 Paper Loading 7 Paper Size 9 Pause 54 PBX 13 Photo Resoluti...

Page 119: ...peed Dialing 54 Stack 77 Standard Resolution 40 Station ID 24 Super Fine Resolution 40 T TAD TelephoneAnswering Device 14 TEL INDEX Lists 79 Telephone Answer Code 35 Telephone Index 55 Toll Saver 63 Tone Pulse 23 55 Trans Verify Key 80 Transmission Verification Report 79 Troubleshooting 87 Two Line Phone System 11 U USER SETTINGS List 79 V Voice Message Erasing 61 Voice Message and Memos Playing 6...

Page 120: ...106 I N D E X ...

Page 121: ...9 3 Your fax machine signals the kinds of messages received 1 long beep Fax message s 2 long beeps Voice message s 3 long beeps Fax and Voice No beeps No messages 4 After 2 short beeps enter a command 5 Press 9 0 to reset the machine when you finish 6 Hang up M ESSAGE C ENTER R EMOTE R ETRIEVAL A CCESS C ARD Exit Remote Operation Press 9 0 Remote Retrieval Access Card If you plan to retrieve voice...

Page 122: ...ed 3 Press Set 4 Press Stop to exit Remote Commands Listen to Voice Messages Press 9 1 then to Repeat a message press 1 Skip to next message press 2 Stop playing the message press 9 Record a Memo Press 9 2 Wait for the beep then speak then to Stop recording Press 9 Erase All Messages Press 9 3 If you hear three beeps all messages have not yet been played and the system will not erase Play Record O...

Page 123: ...mpatible with the power available in foreign countries Using USA or CANADA models overseas is at your own risk and will void your warranty UF0839001 Printed in Malaysia Brother International Corporation 100 Somerset Corporate Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC CANADA H9B 3H6 Visit us on the W...

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Brother FAX 355MC, Owner'S Manual

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