Brother DS-620 User Manual Download | Manualshive

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Appendix B

54

B

For customer service

For Australia Only:

Support

- For technical support of your Brother Product other than what you can resolve through the User's

Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to
FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support enquiry.

To contact Brother International (Aust) Pty Ltd for support on a Brother product please see the details
listed below:

Our Technical Support Consultants are available 5 days a week by phone during the hours of 8.30am to
5.00pm (EST/EDST) Monday to Friday.

For New Zealand Only:

To contact Brother International (NZ) Limited for support with a Brother product please use the following
methods.

Our Technical Support Consultants are available 7 days a week by phone during the hours of 8.30am to 5pm
Monday to Friday and 9am to 5pm Saturday and Sunday. Outside of these hours you can find assistance
from our Auto Attendant Self Help and our Website www.brother.co.nz under Online Help.

Product Support Centre:

Australia

Brother International (Aust) Pty Ltd

Phone:

Fax:

Solutions Site:

Web Site:

E-mail:

02 8875 6000
02 9870 7223
http://solutions.brother.com
www.brother.com.au
To submit an e-mail enquiry, visit www.brother.com.au go to
Service and Support area and follow the prompts.

Phone:
Premium End User Assistance
Auto Attendant Self Help
Brother Recycle Assistance
Fax Assistance
Email Assistance
Web Assistance

0900 552 152
0800 652 152
0800 632 467
0800 837 822
Please visit www.brother.co.nz and submit a helpdesk enquiry from
Online Help
Please visit www.brother.co.nz under Online Help for Frequently
Asked Questions, Driver downloads, Warranty information and
Service Centres

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Summary of Contents for DS-620

Page 1: ...DS 620 DS 720D Version 0 ARL ASA NZ SAF GLF User s Guide DS 620 DS 720D ...

Page 2: ...e to property or loss of product functionality NOTE Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features Bold Bold style identifies keys on the machine or computer screen Italics Italicized style emphasizes an important point or refers you to a related topic NOTE For DSmobile 720D users this guide uses DSmobile 620 scree...

Page 3: ...ed trademarks or trademarks of Microsoft Corporation in the United States and or other countries Nuance the Nuance logo and PaperPort are trademarks or registered trademarks of Nuance Communications Inc or its affiliates in the United States and or other countries Any trade names and product names of companies appearing on Brother products related documents and any other materials are all trademar...

Page 4: ...g software 12 Using DSmobileCapture for Windows 13 Changing DSmobileCapture scan settings for Windows 16 File settings 16 Image settings 17 Paper settings 18 Preview settings 20 Options settings 21 Imprinter settings 22 Information 23 Using DSmobileCapture for Macintosh 24 Changing DSmobileCapture scan settings for Macintosh 25 Image settings 25 File settings 27 Paper settings 28 Options settings ...

Page 5: ... Cleaning the inside of your scanner 42 8 Troubleshooting 44 Error and maintenance messages 44 Troubleshooting 45 A Appendix A 50 Specifications 50 General 50 Scanner 51 Interfaces 52 Computer requirements 52 B Appendix B 53 Contacting Brother 53 Register your product 53 Frequently asked questions FAQs 53 For customer service 54 Technical support For PageManager and BizCard 55 ...

Page 6: ...g Button Manager V2 For more information see Using Button Manager V2 for Windows on page 31 For Macintosh Press to start scanning while using DSmobileCapture For more information see Using DSmobileCapture for Macintosh on page 24 3 Document guide 4 Feeder slot 5 Left edge General Information 1 1 2 5 4 3 ...

Page 7: ... LED indication Machine Status No light The machine is not connected to your computer Green light The machine is ready to scan Blinking green The machine is scanning a document Rapidly blinking red An error occurred The top cover is open or a document is jammed 2 1 2 1 DS 620 DS 720D ...

Page 8: ...solutions brother com 1 Insert the DVD ROM 2 When the Setup screen appears click Install Scanner Driver and follow the on screen instructions NOTE If the Brother screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click AutoRun exe When you install the scanner driver DSmobileCapture a scanning application will be installed at the same time F...

Page 9: ...ning and storing to specified destinations PaperPort 12SE or PageManager9 document scanning editing and management Available software applications can vary depending on your country Presto BizCard 6 business card scanning editing and management NOTE For more information on which scanning application will work best for you see Choosing your scanning software on page 12 ...

Page 10: ...D and follow the on screen instructions to install the scanner driver NOTE When you install the scanner driver DSmobileCapture a scanning application will be installed at the same time For more information on using DSmobileCapture see Using DSmobileCapture for Macintosh on page 24 4 Click one of these folders to install the application during setup Presto PageManager 9 document scanning editing an...

Page 11: ...148 mm A7 74 105 mm A8 52 74 mm B5 182 257 mm B6 128 182 mm B7 91 128 mm B8 64 91 mm Legal 215 9 355 6 mm Letter 215 9 279 4 mm Plastic Cards DS 620 non embossed cards only Length 40 mm to 86 mm Width 40 mm to 86 mm Standard Size ISO 85 6 54 0 0 76 mm Material Plastic PET Type Plastic card such as a driver s license or an insurance card Thickness Less than 0 8 mm Maximum Number of Pages 1 page 1 s...

Page 12: ...Documents of uneven thickness such as envelopes Documents with large wrinkles or curls Bent or damaged documents Documents that use tracing paper Documents that use coated paper Photographs photographic paper Documents printed on perforated paper Documents printed on unusually shaped paper not square or rectangular Documents with photos notes or stickers affixed to them Documents that use carbonle...

Page 13: ...t sunlight or in an area subject to high temperatures and high humidity or the Carrier Sheet may warp Do not place large or heavy objects on the Carrier Sheet Do not bend or pull the Carrier Sheet If it becomes damaged it may not be acceptable for scanning and should not be used ...

Page 14: ...d on them are completely dry Certain types of plastic cards may be scratched when scanned To prevent damage to the card we recommended using the Carrier Sheet For more information see Loading the Carrier Sheet on page 10 1 Set your document 1 face up in the feeder slot 2 and align the left edge of the page with the left edge of the feeder slot 3 To scan a plastic card 1 set the card top edge first...

Page 15: ...er of the Carrier Sheet 2 Set the Carrier Sheet 1 document face up with the black edge first in the feeder slot 2 and align the left edge of the Carrier Sheet with the left edge of the feeder slot 3 For DS 720D When you perform duplex scanning insert the first page face up into the feeder slot 3 Slide the document guide 4 against the right side of the Carrier Sheet 4 Gently insert the Carrier Shee...

Page 16: ...t several small documents into the Carrier Sheet at the same time Insert only one document into the Carrier Sheet at a time Do not write on the Carrier Sheet as the writing may be seen in scanned documents If the Carrier Sheet becomes dirty wipe it with a dry cloth Do not leave documents in the Carrier Sheet for extended periods of time as the printing on the documents may bleed through onto the C...

Page 17: ...Capture Document scanning browsing and filing For Windows See Using DSmobileCapture for Windows on page 13 For Macintosh See Using DSmobileCapture for Macintosh on page 24 Button Manager V2 Windows only Document scanning and storing in specified destinations See the software s user instructions or Using Button Manager V2 for Windows on page 31 Nuance PaperPort 12SE Windows only Document scanning O...

Page 18: ...able to the Micro USB port on your scanner Connect the cable to your computer 2 Double click the DSmobileCapture shortcut on your desktop 3 The Select Scanner Model dialog box appears Select TWAIN under Driver Type select Brother DS 620 DS 720D under Scanner Model and then click OK 4 DSmobileCapture launches ...

Page 19: ...e Changing DSmobileCapture scan settings for Windows on page 16 6 Insert a document into your scanner 7 Click Scan Your scanner starts scanning A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will be saved in the directory you specified in step 5 Check the scan result just in case ...

Page 20: ...played When the document is ready scanning will start automatically To stop the continuous scanning click Cancel on Waiting for next job screen NOTE To change the time delay when waiting for the next job see Paper settings on page 18 To save multiple documents as one file choose Multi page PDF or Multi page TIFF from the File Format drop down list ...

Page 21: ...mat you want from the drop down list 3 Path Specify the directory where you want to save scanned images 4 Fit Page You can view and size the scanned image You cannot use Fit Page when PDF or Multi page PDF is chosen in File Format 5 Actual Size 100 You can view the scanned image in Actual Size 100 You cannot use Actual Size 100 when PDF or Multi page PDF is chosen in File Format 2 1 3 4 5 ...

Page 22: ...lightness or darkness of an image The range is from 100 to 100 The factory default is 0 4 Contrast Adjusts the range between the darkest and the lightest shades in the image The range is from 100 to 100 The factory default is 0 5 Resolution Determine the quality of the scanned image The factory default is 200 dpi 6 Invert Reverse the brightness and the colours in the image 7 Profiles Save or chang...

Page 23: ...u to capture a portion of the scanned document Automatic Choose Automatic to allow the software to adjust the cropping window according to the document size Use this option for batches of mixed sized documents Fix for Transfer Choose Fix for Transfer if you want the ability to define the area or zone to be imaged Use for batches of same sized documents 1 2 3 5 6 7 4 ...

Page 24: ...is screen 3 Adjustment Adjustment allows you to add a specific margin at the left right top and bottom of your image This may help to reduce possible corner clipping on any skewed images Select a value from 0 to 5 mm The Adjustment result will not be shown in the Display Area 4 Display Area Displays image placement as you change the values in Scan Area 2 5 Unit Unit allows you to define your prefe...

Page 25: ...u cannot preview your scan on this screen 1 Preview Window When you click Preview 3 the scanned image will appear in this area This preview image lets you define your scan area 2 Defaults Reset values in this and all other Properties tabs to the original factory settings 3 Preview Click to start the preview scan The scanned image will appear in the Preview Window 1 Note that the scanned image is o...

Page 26: ...e image orientation on the reverse side of the output page Fanfold Select Fanfold to rotate the image orientation 180 degrees on the reverse side of the output page 2 Rotation Choose the rotation angle from the drop down list if you want to rotate your scanned image 3 Calibration Calibrate the scanner For more information see Calibration using software for Windows on page 37 4 Defaults Reset value...

Page 27: ... format from the drop down list if you want to include the date and time in your text 6 Custom Font Click the drop down list to select a font for your text 7 Font Attributes Select a font attribute from the drop down list Options include Normal Underline Double or Bold 8 String Orientation Select a text orientation from the drop down list Options include Normal Rotated Vertical Vertical Inversion ...

Page 28: ...Scanning Applications and Settings 23 5 Information Click Setup and then click the Information tab to view system and scanner information ...

Page 29: ... desktop 3 DSmobileCapture launches 4 Change the scanning settings if needed For more information on changing settings see Changing DSmobileCapture scan settings for Macintosh on page 25 5 Insert a document into your scanner 6 Click Scan in the DSmobileCapture screen or press the scanner s Start button Your scanner starts scanning The scanned image will be saved in the directory you specified in s...

Page 30: ...00 to 100 The factory default is 0 4 Contrast Adjusts the range between the darkest and the lightest shades in the image The range is from 100 to 100 The factory default is 0 5 Resolution Determine the quality of the scanned image The factory default is 200 dpi 6 Invert Reverse the brightness and the colours in the image 7 Page Size Page Size allows you to capture a portion of the scanned document...

Page 31: ...review your image before scanning This preview image helps you define your scan area When you click Preview scanning for the preview starts and the scanned image will appear in the Preview Window Note that the scanned image is only for the preview and will not be saved ...

Page 32: ...lready exists in the directory you chose in Directory 6 File Format Choose the file format for the scanned image When you choose TIFF or PDF the Multi Page Output option is available You can continue to scan the next document after the first scan job is completed 7 Scan to Choose the destination to send the scanned image 8 Default Reset values in this and all other Properties tabs to the original ...

Page 33: ...e scanned area Y Offset the distance from the top edge of the document to the top edge of the scanned area Width the width of the scanned area Length the length of the scanned area 2 Unit Unit allows you to define your preferred measurement system Select Inches Millimeters or Pixels from the pop up list 3 Default Reset values in this and all other Properties tabs to the original factory settings 4...

Page 34: ...age 3 Calibration Calibrate the scanner For more information see Calibration using software for Macintosh on page 40 4 Default Reset values in this and all other Properties tabs to the original factory settings 5 Preview Window Click to preview your image before scanning This preview image helps you define your scan area When you click Preview scanning for the preview starts and the scanned image ...

Page 35: ...Scanning Applications and Settings 30 5 Information Click the Information tab to view system and scanner information 1 Language Choose the language you want to display from the pop up list 1 ...

Page 36: ... on the system tray and then click Help Use either one of these two methods to launch Button Manager V2 To display the shortcut icon and launch Button Manager V2 from your system tray 1 Connect the Micro USB Cable to the Micro USB port on your scanner Connect the Micro USB Cable to a USB port on your computer 2 Click the Button Manager V2 icon on the system tray at the bottom right corner of your ...

Page 37: ...er V2 from the Windows Start button 1 Click Start All Programs Brother DS 620 DS 720D Scanner Button Manager Button Manager V2 2 When the Select Scanner Model dialog box appears select your scanner model from the list and then click OK 3 Button Manager V2 launches ...

Page 38: ...o change scan settings For more information see the Button Manager V2 User s Guide 4 Click the scan button you want to use in the Button Manager V2 Button Panel to start scanning To scan using the Start button on your scanner 1 Insert a document into your scanner 2 Launch Button Manager V2 3 If necessary right click the desired scan button in the Button Manager V2 Button Panel to change scan setti...

Page 39: ...an result just in case NOTE If no application launches or the application is minimized the scanned image will be saved in a predefined folder for more information about changing the folder path see the Button Manager V2 User s Guide If two or more applications are open the scanned image will appear in the active application Scan to an application Use this option to open the scanned image in an app...

Page 40: ... default printer To change scan settings or destination printer right click the Printer button 1 Insert a document into your scanner 2 Launch Button Manager V2 3 Click Printer to start scanning When scanning is complete the scanned image will be printed from your default printer Check the scan result just in case Scan to shared folder Use this option to save the scanned image in a shared folder on...

Page 41: ...a folder on your FTP server To change scan settings right click the FTP button 1 Insert a document into your scanner 2 Launch Button Manager V2 3 Click FTP to start scanning When scanning is complete the scanned image will be sent directly to the folder on your FTP server Check the scan result just in case ...

Page 42: ...e You will need the Calibration Sheet that came with your scanner to successfully perform calibration Calibration using software for Windows 1 Double click the DSmobileCapture shortcut on your desktop 2 The Select Scanner Model dialog box appears Select TWAIN under Driver Type select Brother DS 620 DS 720D under Scanner Model and then click OK 3 DSmobileCapture launches 4 Click Setup Scanner Calib...

Page 43: ...Scanner Calibration 38 6 5 Click the Options tab 6 Click Calibration to start calibrating the scanner 7 A message appears prompting you to insert the Calibration Sheet ...

Page 44: ...canning starts automatically 0 After the Calibration Sheet is scanned a Calibration was successful message appears on your screen indicating that calibration is finished Click OK to end calibration and then click OK to close the Options screen NOTE If a Calibration failed message appears on your screen remove the Micro USB Cable from your computer Reconnect the Micro USB Cable to the computer and ...

Page 45: ...ware for Macintosh 1 Double click the DSmobileCapture shortcut on your desktop 2 DSmobileCapture launches 3 Click the Options tab 4 Click Calibration to start calibrating the scanner 5 A message appears prompting you to insert the Calibration Sheet ...

Page 46: ...in calibration 7 Scanning starts automatically 8 After the Calibration Sheet is scanned a Calibration was successful message appears on your screen indicating that calibration finished successfully Click OK to end calibration NOTE If a Calibration failed message appears on your screen remove the Micro USB Cable from your computer Reconnect the Micro USB Cable to the computer and perform the calibr...

Page 47: ...of the scanner with a dry soft lint free cloth If necessary wipe the exterior with a cloth lightly dampened with water or diluted detergent and finish with a dry cloth 3 Reconnect the Micro USB Cable to your scanner and your computer Cleaning the inside of your scanner To maintain the scanned image quality clean the interior of your scanner periodically If vertical lines or stripes appear on scann...

Page 48: ...Scanner Maintenance 43 7 3 Gently wipe the scanning glass strip and feed rollers with the supplied cleaning cloth 4 Close the top cover 5 Reconnect the Micro USB Cable to your scanner and your computer ...

Page 49: ...ve the Micro USB Cable from your computer Reconnect the Micro USB Cable to the computer and launch the application again A document is jammed Please open the top cover and remove the jammed paper by pulling it forward then try again A document is jammed Open the top cover and remove the document by pulling it forward then close the top cover The cover of the manual document feeder is open Your sca...

Page 50: ...o USB Cable is securely connected to your scanner and computer My computer does not recognize the scanner when it is connected via the Micro USB Cable Causes may vary Make sure the Micro USB Cable is securely connected to your scanner and computer Remove the Micro USB Cable and reconnect the Micro USB Cable to your scanner and computer My scanned images have black lines running through them blank ...

Page 51: ...t is too thin or too thick Check that your document is acceptable see Document Specifications on page 6 If your document is not the problem 1 Confirm that the Micro USB Cable connecting your scanner to your computer is securely connected 2 Re install the scanner driver from the DVD ROM The scanner s top cover is open Close the top cover and start scanning again The document is jammed Causes may va...

Page 52: ... the resolution Nuance PaperPort 12SE has not been installed on your computer Make sure you have installed Nuance PaperPort 12SE from the supplied DVD ROM Presto PageManager has not been installed on your computer Make sure you have installed Presto PageManager from the supplied DVD ROM The scanned image is skewed slanted The scanner s Document Guide are not adjusted to fit the width of the docume...

Page 53: ... scanner driver from the DVD ROM I cannot install the scanner drivers Windows You may not have been given administrator privileges Log into Windows with administrator rights I cannot install the scanner drivers Macintosh You may not have been given administrator privileges From Apple menu select System Preferences System Users Groups The left pane of the window will list the current accounts one o...

Page 54: ...libration Sheet Causes may vary The special glossy calibration sheet that came with your scanner will give you the best calibration results To order a new Calibration Sheet please contact Brother I want to use a USB hub Causes may vary A USB hub may not be able to supply enough power to the scanner ...

Page 55: ...S 620 DS 720D Power Source USB bus power 5V DC Power consumption Scanning 2 5 W 500 mA or less Ready 1 0 W 200 mA or less Dimensions Width 290 5 mm Height 36 7 mm 40 7 mm Depth 52 5 mm 66 9 mm Weight Approx 400 g Approx 500 g Temperature Operating 5 C to 35 C Humidity Operating 15 to 85 Storage 10 to 90 Document Size Single Sheet Width 55 mm to 215 9 mm Length 1 side scan 90 mm to 812 8 mm 2 side ...

Page 56: ...canning Width Up to 216 mm Greyscale Input 16 bit Output 8 bit Scanning Max Speed Mono 8 0 ppm 7 5 seconds Letter up to 300 dpi 7 5 ppm 8 seconds A4 up to 300 dpi 4 3 ppm 14 1 seconds Letter above 400 dpi 4 ppm 15 seconds A4 above 400 dpi Colour 8 0 ppm 7 5 seconds Letter up to 300 dpi 7 5 ppm 8 seconds A4 up to 300 dpi 4 3 ppm 14 1 seconds Letter above 400 dpi 4 ppm 15 seconds A4 above 400 dpi Du...

Page 57: ...stall Supported PC Interface For Drivers For Applications Windows Operating System Windows XP Home Windows XP Professional Intel Core 2 Duo or equivalent 1 GB 2 GB 80 MB 1 2 GB USB Windows XP Professional x64 Edition 64 bit Intel 64 or AMD64 supported CPU 1 GB 2 GB Windows Vista Intel Core 2 Duo or equivalent 64 bit Intel 64 or AMD64 supported CPU 1 GB 2 GB 80 MB 1 2 GB Windows 7 Intel Core 2 Duo ...

Page 58: ...ed by insurance will help us notify you of enhancements to your product and special offers Complete and fax the Brother Warranty Registration And Test Sheet or for your convenience and most efficient way to register your new product register online at http www brother com registration Frequently asked questions FAQs The Brother Solutions Center is our one stop resource for all your Brother machine...

Page 59: ... Our Technical Support Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www brother co nz under Online Help Product Support Centre Australia Brother International Aust Pty Ltd Phone Fax Solutions Site Web Site E mail ...

Page 60: ...Appendix B 55 B Technical support For PageManager and BizCard Taiwan Tel Fax E mail 886 2 8751 8200 886 2 8751 2880 contactus newsoft com tw All other locations E mail tech newsoft eu com English only ...

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