Brother DCP-L5500DN, User Manual

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Home > Troubleshooting > Other Problems
Other Problems
Difficulties Suggestions
The machine will not turn on. Adverse conditions on the power connection (such as
lightning or a power surge) may have triggered the
machine’s internal safety mechanisms. Unplug the power
cord. Wait for ten minutes, then plug in the power cord
and press
to turn on the machine.
If the problem is not solved, press and hold to turn off
the machine. If you are using a backup battery or surge
suppressor device, disconnect it to make sure it is not the
problem. Plug the machine’s power cord directly into a
different known working wall outlet and press
to turn
on the machine.
The machine cannot print EPS data that includes binary
with the BR-Script3 printer driver.
(Windows
®
)
To print EPS data, do the following:
1. For Windows
®
7 and Windows Server
®
2008 R2:
Click the ( Start ) button > Devices and Printers .
For Windows Vista
®
and Windows Server
®
2008:
Click the ( Start ) button > Control Panel >
Hardware and Sound > Printers .
For Windows
®
XP and Windows Server
®
2003:
Click the Start button > Printers and Faxes .
For Windows
®
8 and Windows Server
®
2012:
Move your mouse to the lower right corner of your
desktop. When the menu bar appears, click
Settings
> Control Panel . In the Hardware and Sound
1
group, click View devices and printers .
For Windows Server
®
2012 R2:
Click Control Panel on the Start screen. In the
Hardware group, click View devices and printers .
2. Right-click the Brother XXX-XXXX BR-Script3 icon,
select Printer properties .
3. From the Device Settings tab, choose TBCP (Tagged
binary communication protocol) in Output Protocol .
(Macintosh)
If your machine is connected to a computer with a USB
interface, you cannot print EPS data that includes binary.
You can print the EPS data at the machine through a
network. For help installing the BR-Script3 printer driver
through the network, go to the Brother Solutions Center at
support.brother.com .
The Brother software cannot be installed.
(Windows
®
)
If the Security Software warning appears on the computer
screen during the installation, change the Security
Software settings to permit the Brother product setup
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or
antivirus security software, temporarily disable it and then
install the Brother software.
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