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Brother DCP-J552DW, Basic User'S Manual

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Brother DCP-J552DW Basic User'S Manual Download Page 67

Troubleshooting 

59

B

No Paper Fed

The machine is out of paper or paper 
is not correctly loaded in the paper 
tray.

Do one of the following:

Refill the paper in the paper tray, 
and then press 

OK

 on the 

Touchscreen.

Remove and reload the paper, 
then press 

OK

 on the 

Touchscreen. (See 

Loading 

paper and other print media

 

on page 16.)

The photo paper tray is in the wrong 
position.

Return the photo paper tray to the 
normal printing position when you use 
cut sheet paper. (See 

Loading photo 

paper

 on page 21.)

The paper tray was not fully inserted. Remove the paper tray and re-install 

it until it locks into place, and then 
press 

OK

 on the Touchscreen.

Paper dust has accumulated on the 
surface of the paper pick-up rollers.

Clean the paper pick-up rollers. 
(See Advanced User’s Guide: 

Cleaning the paper pick-up rollers

.)

The Jam Clear Cover is not closed 
correctly.

Make sure the Jam Clear Cover is 
closed evenly at both ends. (See 

Printer jam or paper jam

 on page 64.)

The paper is jammed in the machine. Remove the jammed paper by 

following the steps in 

Printer jam or 

paper jam

 on page 64.

If this error occurs often during 
2-sided copying or 2-sided printing, 
the paper feed rollers may be stained 
with ink. Clean the paper feed rollers. 
(See Advanced User’s Guide: 

Cleaning the paper feed rollers

.)

Out of Memory

The machine's memory is full.

If a copy operation is in process:

Press , 

Quit

 or 

Close

 and 

wait until the other operations that 
are in progress finish, and then try 
again.

Press 

Partial Print

 to copy 

the pages scanned so far.

Error Message

Cause

Action

Summary of Contents for DCP-J552DW

Page 1: ...Basic User s Guide DCP J552DW DCP J752DW Version 0 ARL ASA NZ ...

Page 2: ...del number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2013 Brother Industries Ltd All rights reserved ...

Page 3: ...ur Brother machine to a computer You can also find useful information about using the Brother ControlCenter utility using your machine in a network environment and frequently used terms HTML file CD ROM Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Inter...

Page 4: ...n LCD 8 Basic Operations 10 Changing the keyboard setting 10 Shortcut Settings 11 Adding Copy Shortcuts 11 Adding Scan Shortcuts 11 Adding Web Connect Shortcuts 12 Changing Shortcuts 13 Editing Shortcut Names 14 Deleting Shortcuts 14 Recalling Shortcuts 14 Volume Settings 15 Beep Volume 15 Touchscreen LCD 15 Setting the backlight brightness 15 2 Loading paper 16 Loading paper and other print media...

Page 5: ...pture Center print settings 37 How to scan to a memory card or USB Flash drive 37 6 How to print from a computer 39 Printing a document 39 7 How to scan to a computer 40 Before scanning 40 Scanning a document as a PDF file using ControlCenter4 Windows 41 How to change the machine s SCAN mode settings for PDF scanning 44 How to scan a document as a PDF file using the Touchscreen 46 A Routine mainte...

Page 6: ...mber 77 Checking the firmware version 77 Reset functions 77 How to reset the machine 77 C Settings and features tables 78 Using the Settings tables 78 Settings tables 79 Features tables 85 Entering Text 99 Inserting spaces 99 Making corrections 99 D Specifications 100 General 100 Print media 102 Copy 103 PhotoCapture Center 104 PictBridge DCP J752DW 105 Scanner 106 Printer 107 Interfaces 108 Netwo...

Page 7: ... only Remote Retrieval Additional receiving operations Polling overview 5 Dialling and storing numbers MFC models Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports MFC models Reports 7 Making copies Copy options 8 Printing photos from a memory card or USB Flash drive PhotoCapture Center operations Print Images PhotoCapture Center print settings Scan to ...

Page 8: ...vi ...

Page 9: ... in the Courier New font identifies messages on the Touchscreen of the machine WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not...

Page 10: ...nter Printer Scanner and Network features When you are ready to learn detailed information about these operations you can read the Advanced User s Guide and Software and Network User s Guide in HTML format that are on the CD ROM Viewing User s Guides 1 Windows 1 Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 To view the documentation from Start Al...

Page 11: ...er the list of User s Guides appears choose the guide you want to read Macintosh 1 a Turn on your Macintosh Insert the Brother CD ROM into your CD ROM drive The following window will appear b Double click the User s Guides icon c Select your model and language if needed d Click User s Guides If the country screen appears choose your country e After the list of User s Guides appears choose the Guid...

Page 12: ...Guides from the Brother Solutions Center at http solutions brother com Click Manuals on your model s page to download the documentation Web Connect Guide 1 This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services AirPrint Guide 1 This Guide provides information for...

Page 13: ...rintable downloads click Brother CreativeCenter To return to the top menu click Back or if you have finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM Double click the Brother Support icon The following screen will appear DCP J752DW To download and install Presto PageManager click Presto P...

Page 14: ...s Guide show the DCP J752DW 1 2 7 67 5 mm Touchscreen LCD Liquid Crystal Display This is a Touchscreen LCD You can access the menus and options by pressing them as they are displayed on this screen You can adjust the control panel angle to read the Touchscreen more easily Hold the edge of the control panel to avoid accidentally pressing any of the Touchscreen options 1 ...

Page 15: ...Enable is set to On 4 Power On Off Press to turn on the machine Press and hold down to turn off the machine The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before turning off If you turn off the machine using it will still periodically clean the print head to maintain print quality To prolong the life of the print head provide better ink efficiency and maintain print...

Page 16: ...wireless connection If you see at the top of the screen you can easily configure the wireless settings by pressing it For more information see Quick Setup Guide 6 Settings Lets you access the main settings For more information see Settings screen on page 9 7 Ink Lets you see the available ink volume and also lets you access the Ink menu When the ink cartridge is near the end of life or having a pr...

Page 17: ...k and access all the machine s settings from the following screen 1 Ink See the remaining ink volume When the ink cartridge is near the end of life or having a problem an error icon is displayed on each affected ink colour For more information see Advanced User s Guide Checking the ink volume Press to access the Ink menu 2 Paper Type See the selected paper type Press to change the Paper Type setti...

Page 18: ...the Paper Type setting is changed from Plain Paper to Inkjet Paper a Press Settings b Press All Settings c Press a or b to display General Setup d Press General Setup e Press a or b to display Paper Type f Press Paper Type g Press a or b to display Inkjet Paper h Press Inkjet Paper NOTE Press if you want to go back to the previous level i Press Changing the keyboard setting 1 You can choose the ty...

Page 19: ...ress a or b to display the available options for the setting and then press the option you want to set Repeat steps e and f until you have chosen all the settings for this Shortcut g When you have finished changing settings press Save as Shortcut h Read and confirm the displayed list of settings you have chosen and then press OK i Enter a name for the Shortcut using the keyboard on the Touchscreen...

Page 20: ...and i until you have chosen all the settings for this Shortcut When you have finished changing settings press OK j Review the settings you have chosen If you need to make more changes return to step g If you are satisfied with your changes press Save as Shortcut k Review your settings on the Touchscreen and then press OK l Enter a name for the Shortcut using the keyboard on the Touchscreen For hel...

Page 21: ...nnot change a Web Connect Shortcut If you want to change the Shortcut delete it and then add a new Shortcut For more information see Deleting Shortcuts on page 14 and Adding Web Connect Shortcuts on page 12 a Press Shortcuts b Press d or c to display the Shortcut you want to change c Press the Shortcut you want to change The settings for the Shortcut that you chose are displayed d Press Options e ...

Page 22: ...ring letters see Entering Text on page 99 Press OK f Press Deleting Shortcuts 1 You can delete a Shortcut a Press Shortcuts b Press d or c to display the Shortcut you want to delete c Press and hold the Shortcut until the options appear NOTE You can also press Edit Delete and then press the Shortcut you want d Press Delete to delete the Shortcut that you chose in step c Press Yes to confirm e Pres...

Page 23: ...Press General Setup e Press a or b to display Beep f Press Beep g Press a or b to display Low Med High or Off and then press the option you want h Press Touchscreen LCD 1 Setting the backlight brightness 1 If you are having difficulty reading the Touchscreen LCD try changing the brightness setting a Press Settings b Press All Settings c Press a or b to display General Setup d Press General Setup e...

Page 24: ... out of the machine NOTE If the paper support flap 1 is open close it and then close the paper support 2 When you load a different paper size in the tray you will need to change the paper size setting in the menu of the machine at the same time See Paper Size on page 24 b Lift the output paper tray cover 1 c Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit t...

Page 25: ...e Gently put the paper into the paper tray print side down and top edge in first Check that the paper is flat in the tray IMPORTANT Be careful not to push the paper in too far it may lift at the back of the tray and cause paper feed problems NOTE If you want to add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of pap...

Page 26: ...aper g Close the output paper tray cover h Slowly push the paper tray completely into the machine i While holding the paper tray in place pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 IMPORTANT DO NOT use the paper support flap for Legal size paper Only available for some countries 1 2 1 ...

Page 27: ...d correctly That are of a baggy construction That have windows That are embossed have raised writing on them That have clasps or staples That are pre printed on the inside Occasionally you may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using Loading envelopes 2 a Before loading press the corners and sides of envelopes to make them as flat as...

Page 28: ...2 to fit the size of the envelopes If you have problems printing on envelopes with the flap on the short edge try the following 2 a Open the envelope flap b Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration c Select Reverse Print Windows or Reverse page orientation Macintosh in the printer driver s dialog box and then adjust the si...

Page 29: ...finger and thumb and push the photo paper tray forward until it locks into the photo printing position 2 b Press and slide the paper width guides 1 and paper length guide 2 to fit the paper size c Put the photo paper into the photo paper tray and gently adjust the paper width guides to the paper Make sure the paper width guides touch the sides of the paper Check that the paper is flat in the tray ...

Page 30: ...ng your right index finger and thumb and pull the photo paper tray back until it locks into place 2 IMPORTANT If you do not return the photo paper tray to the Normal printing position after printing photos you will get a No Paper Fed error when you use cut sheet paper Photo paper tray in the normal printing position Photo paper tray in the photo printing position 1 2 ...

Page 31: ...pes The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on See Software and Network User s Guide NOTE The Borderless print feature is not available for envelopes and 2 sided printing Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 mm 1 3 2 4 1 3 4 2 ...

Page 32: ...ies Acceptable paper and other print media 2 The print quality can be affected by the type of paper you use in the machine To get the best print quality for the settings you have chosen always set the Paper Type to match the type of paper that is loaded in the tray You can use plain paper inkjet paper coated paper glossy paper transparencies and envelopes We recommend testing various paper types b...

Page 33: ...y paper because they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur Extremely shi...

Page 34: ...4 10 1 2 in Yes A5 148 210 mm 5 8 8 3 in Yes Yes A6 105 148 mm 4 1 5 8 in Yes Cards Photo 10 15 cm 4 6 in Yes Yes Yes Photo L 89 127 mm 3 1 2 5 in Yes Photo 2L 13 18 cm 5 7 in Yes Yes Index Card 127 203 mm 5 8 in Yes Envelopes C5 Envelope 162 229 mm 6 4 9 in Yes DL Envelope 110 220 mm 4 3 8 7 in Yes Com 10 105 241 mm 4 1 8 9 1 2 in Yes Monarch 98 191 mm 3 7 8 7 1 2 in Yes Transparencies A4 210 297...

Page 35: ...71 260 gsm paper is especially designed for Brother inkjet machines Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 64 to 120 gsm 0 08 to 0 15 mm 100 1 Inkjet Paper 64 to 200 gsm 0 08 to 0 25 mm 20 Glossy Paper Up to 220 gsm Up to 0 25 mm 20 2 3 Cards Photo Card Up to 220 gsm Up to 0 25 mm 20 2 3 Index Card Up to 120 gsm Up to 0 15 mm 30 Envelopes 80 to 95 gsm Up to 0 52 mm 10 Trans...

Page 36: ...is feeding DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped glued or taped DO NOT use cardboard newspaper or fabric with the ADF Instead use the scanner glass Make sure documents written with ink or modified with correction fluid are completely dry a Unfold the ADF Document Support 1 b Fan the pages well c Adjust the paper guides 1 to fit the width of your documents d P...

Page 37: ... copy or scan single pages or pages of a book Document Sizes Supported 3 How to load documents 3 NOTE DCP J752DW To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass 1 document cover c Close the document cover IMPORTANT If you are scanning a book or thi...

Page 38: ... area 3 The scannable area depends on the settings in the application you are using The figures show the unscannable areas Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm 1 3 2 4 ...

Page 39: ...s See Using the scanner glass on page 29 b Press Copy The Touchscreen shows 1 No of Copies You can enter the number of copies in the following ways Press or on the Touchscreen as shown above Press the number of copies on the Touchscreen Enter the number of copies using the keyboard on the Touchscreen Press OK c If you want more than one copy enter the number up to 99 d Press Mono Start or Colour S...

Page 40: ...type of paper you are using to get the best print quality a Load your document b Press Copy c Enter the number of copies you want d Press Options e Press a or b to display Paper Type f Press Paper Type g Press a or b to display Plain Paper Inkjet Paper Brother BP71 Other Glossy or Transparency and then press the option you want to set h If you do not want to change additional settings press OK i P...

Page 41: ...to a computer you can use your computer to access a memory card or USB Flash drive that is inserted in the front of the machine See Software and Network User s Guide Using a memory card or USB Flash drive 5 Your Brother machine has media drives slots for use with the following popular digital camera media Memory Stick Duo Memory Stick PRO Duo SD Memory Card SDHC Memory Card SDXC Memory Card MultiM...

Page 42: ...l camera that uses the USB mass storage as standard Any other USB devices are not supported 2 Memory card slot Slot Compatible memory cards Upper slot Memory Stick Duo Memory Stick PRO Duo Memory Stick Micro Adapter required Lower slot SD Memory Card SDHC Memory Card SDXC Memory Card MultiMedia Card MultiMedia Card plus miniSD Adapter required miniSDHC Adapter required microSD Adapter required mic...

Page 43: ...an one media card in the machine at the same time Doing this may cause damage to the machine DO NOT unplug the power cord or remove the memory card or USB Flash drive from the media drive slot or USB direct interface while the machine is reading or writing to the memory card or USB Flash drive You will lose your data or damage the card The machine can only read one device at a time ...

Page 44: ...an image go to step g If you want to print all photos press Print All Press Yes to confirm Go to step j g Press d or c to display the photo you want to print and then press it h Enter the number of copies you want either by entering the number of copies or by pressing or Press OK i Repeat steps g and h until you have chosen all the photos you want to print j Press OK k Read and confirm the display...

Page 45: ...ur documents may be stored in PDF PDF or JPEG JPG file formats The factory setting is Colour 200 dpi and the default format is PDF The machine creates file names based on the current date See Quick Setup Guide For example the fifth image scanned on July 1 2013 would be named 01071305 PDF You can change the colour and resolution a Load your document b Open the media slot cover c Put the memory card...

Page 46: ...nd Colour removes the base colour of documents to make the scanned data more recognisable h The file name is set automatically However you can create a name of your choice using the keyboard on the Touchscreen Press File Name and then enter the file name You can only change the first 6 digits of the file name Press OK i Press OK NOTE If you want to save the settings as a shortcut press Save as Sho...

Page 47: ...plication choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box Commonly used settings include Media Type Print Quality Paper Size Orientation Colour Greyscale Ink Save Mode Scaling 2 sided Booklet e Click OK f Click Print...

Page 48: ...achine is on a network configure it with a TCP IP address Install the scanner drivers from the CD ROM See Quick Setup Guide Install MFL Pro Suite Configure the machine with a TCP IP address if network scanning does not work See Software and Network User s Guide How to scan to a computer 7 ...

Page 49: ...fic applications a Load your document See How to load documents on page 28 b Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother DCP XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN ...

Page 50: ... Choose PDF pdf from the File Type drop down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 51: ...How to scan to a computer 43 7 g Click File h Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 52: ... XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open b Make sure the machine you want to use is selected from the Model drop down lis...

Page 53: ...t 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 54: ... step j If you want to change the default settings go to step f f Press Options g Press Set with Touch Panel Press On h Choose the settings for Scan Type Resolution File Type Scan Size and Remove Background Colour as required i Press OK j Press Start The machine starts the scanning process NOTE The following scan modes are available to OCR DCP J752DW to File to Image to Media to E mail WS Scan 1 W...

Page 55: ...artridge there will be a small amount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly CAUTION If ink gets in your eyes wash it out with water at once and call a doctor if you are concerned IMPORTANT Brother multifunction machines are designed to work with ink of a particular specification and...

Page 56: ...r the colour indicated on the Touchscreen and then take out the ink cartridge d Turn the green release lever on the orange protective packing 1 counterclockwise until it releases the vacuum seal Then remove the orange protective packing as shown IMPORTANT DO NOT touch the cartridge in the area indicated 2 this can prevent the machine from detecting the cartridge 1 2 1 2 ...

Page 57: ...talled correctly Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts IMPORTANT DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots If you do so the ink may stain your skin DO NOT shake th...

Page 58: ...ned with a non flammable glass cleaner NOTE In addition to cleaning the glass strip with a non flammable glass cleaner run your finger tip over the glass strip to see if you can feel anything on it If you feel dirt or debris clean the glass strip again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt 2 1 3 i ...

Page 59: ...leans the print head When cleaning is finished the machine will go back to the Ready mode NOTE If you clean the print head at least five times and the print has not improved try installing a new Brother Original Innobella ink cartridge for each problem colour Try cleaning the print head again up to five more times If the print has not improved contact Brother customer service or your local Brother...

Page 60: ...st five times and the print has not improved try installing a new Original Brother Brand replacement ink cartridge for each problem colour Try cleaning the print head again up to five more times If the print has not improved contact Brother customer service or your local Brother dealer IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print h...

Page 61: ... the machine to name files created when using the Scan to Media feature a Press Settings b Press All Settings c Press a or b to display Initial Setup d Press Initial Setup e Press Date Time f Press Date g Enter the last two digits of the year on the Touchscreen and then press OK h Enter the two digits for the month on the Touchscreen and then press OK i Enter the two digits for the day on the Touc...

Page 62: ... then go to the suggested page Paper handling and Printing problems Printing Difficulties on page 70 Print Quality Difficulties on page 72 Paper Handling Difficulties on page 73 Copying problems Copying Difficulties on page 74 Scanning problems Scanning Difficulties on page 75 PhotoCapture Center Difficulties on page 75 Software and Network problems Software Difficulties on page 75 Network Difficu...

Page 63: ...r 2 sided printing is not available when this message appears Copying If the paper type is set to Plain Paper you can make copies in monochrome 2 sided copying is not available when this message appears Replace the ink cartridges See Replacing the ink cartridges on page 47 NOTE The machine will stop all print operations you cannot use the machine until a new ink cartridge is installed in the follo...

Page 64: ...ne The ink cartridge cover is not locked in the closed position Firmly close the ink cartridge cover until it locks into place Data Remaining in Memory Print data is left in the machine s memory Press The machine will cancel the job and clear it from the memory Try to print again Document Jam too Long DCP J752DW The document was not inserted or fed correctly or the document scanned from the ADF wa...

Page 65: ... cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box will need to be replaced Contact Brother Customer Service or your local Brother Authorised Service Centre to have your machine serviced Other reasons for cleaning are 1 After a paper ...

Page 66: ...only save to your memory card or USB Flash drive if it contains less than 999 files Delete unused files and try again The memory card or USB Flash drive you are using does not have enough free space to scan the documents Press Delete unused files from your memory card or USB Flash drive to make some free space and then try again No File The memory card or USB Flash drive in the media drive does no...

Page 67: ... the surface of the paper pick up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers The Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 64 The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 64 ...

Page 68: ...s not still jammed in the machine See Additional paper jam clear operations on page 67 Paper Jam Front Rear The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 64 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper The extendable tray is only available...

Page 69: ...nd its frame and slide it back and forth to push out the debris Unable to Clean XX Unable to Initialize XX Unable to Print XX Unable to Scan XX The machine has a mechanical problem OR A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues disconn...

Page 70: ... on page 24 2 Make sure you loaded the paper in a Portrait position by setting the paper guides at the indicators for your paper size See Loading paper and other print media on page 16 3 After you have checked the paper size and the paper position press OK on the Touchscreen If you are printing from your computer make sure the paper size you choose in the printer driver matches the size of paper i...

Page 71: ... steps to clear a document jam Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed b Open the ADF cover c Remove the jammed document by pulling it upward 1 ADF cover d Close the ADF cover e Press IMPORTANT To avoid document jams close the ADF cover correctly by pushing it gently in the centre Document is jammed inside the ADF unit B a Take any paper...

Page 72: ...Close the document cover d Press Printer jam or paper jam B Locate and remove the jammed paper by following these steps a Unplug the machine from the electrical socket b Pull the paper tray 1 completely out of the machine c Pull the two green levers inside the machine towards you to remove the jammed paper If the Touchscreen shows Paper Jam Rear go to step g d Pull out the jammed paper 1 1 1 1 ...

Page 73: ...Flap for any pieces of paper With the tray removed do one of the following If the Touchscreen shows Paper Jam Front go to step j If the Touchscreen shows Paper Jam Front Rear go to step g g Open the Jam Clear Cover 1 at the back of the machine h Pull the jammed paper out of the machine i Close the Jam Clear Cover Make sure the cover is closed correctly 1 ...

Page 74: ...age to the machine If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper If the print head is in the right corner as shown in the illustration you cannot move it Re connect the power cord Hold down until the print head moves to the centre Then unplug the machine from the power source and take out the paper If ink get...

Page 75: ...l it locks in the open position and then unfold the paper support flap Make sure you pull out the paper support until it locks into place IMPORTANT DO NOT use the paper support flap for Legal size paper Only available for some countries o Re connect the power cord NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper jam clear operations on pag...

Page 76: ...he jammed paper d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position e Prepare one sheet of thick A4 or letter sized paper such as glossy paper and insert it deep into the machine as shown in the illustration ...

Page 77: ... damage to the machine g Pull the thick paper out of the machine h Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands CAUTION Be careful not to pinch your fingers when the scanner cover closes i Put the paper tray firmly back in the machine j Re connect the power cord 1 2 3 1 ...

Page 78: ...tion to enable the printer Windows Vista and Windows Server 2008 Click Control Panel Hardware and Sound Printers Right click Brother DCP XXXX Printer where XXXX is your model name If the printer is offline it will show Use Printer Online Select this option to enable the printer Windows 7 and Windows Server 2008 R2 Click Devices and Printers Right click Brother DCP XXXX Printer where XXXX is your m...

Page 79: ...of the page Adjust the top and bottom margins in your document to allow for this See Unprintable area on page 23 Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other qua...

Page 80: ...al Innobella ink Try using the recommended types of paper See Acceptable paper and other print media on page 24 To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal power to ...

Page 81: ...he page Windows Check Reverse Order in the Basic tab of the printer driver The printouts are wrinkled Windows In the printer driver Advanced tab click Colour Settings and uncheck Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and uncheck Bi Directional Printing Make sure you are using Brother Original Innobella ink Paper Hand...

Page 82: ...hine See Additional paper jam clear operations on page 67 The paper jams when you use 2 sided copy or 2 sided print Use one of the jam prevention settings 2 sided 1 or 2 sided 2 For copying See Advanced User s Guide 2 sided copying For printing See Software and Network User s Guide If paper jams occur often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink C...

Page 83: ...ip underneath it See Cleaning the scanner glass on page 50 Try using the scanner glass See Using the scanner glass on page 29 PhotoCapture Center Difficulties Difficulty Suggestions Removable Disk does not work correctly 1 Take out the memory card or USB Flash drive and put it back in again 2 If you have tried Eject from within Windows take out the memory card or USB Flash drive before you continu...

Page 84: ... the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer Macintosh Select Other from the Model drop down list in the main screen of ControlCenter2 In the Device Selector window make sure Network is selected in Connection Type and then click Browse Reselect your network machine and press OK The Brother software cannot be installed Windo...

Page 85: ... s firmware version will appear on the Touchscreen g Press Reset functions B The following reset functions are available 1 Machine Reset You can reset all the machine s settings that you have changed such as the date and time 2 Network You can reset the print server back to its default factory settings such as the password and IP address information 3 All Settings You can restore all settings to t...

Page 86: ...ess the settings and options you want to set as they are displayed on the screen We have created step by step Settings Tables so you can see at a glance all the available choices for each setting and feature You can use these tables to quickly choose your preferred settings in the machine Settings and features tables C ...

Page 87: ...ver for a wireless network See WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PIN See WLAN Status You can see the current wireless network status MAC Address You can see your machine s MAC address Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy Tr...

Page 88: ... Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy Transparency Sets the type of paper in the paper tray 24 Paper Size A4 A5 10x15cm Letter Legal Sets the size of paper in the paper tray Legal is only available for some countries 24 Beep Off Low Med High Adjusts the volume of the sounds when you press the Touchscreen or Touchpanel 15 See Advanced User s Guide The default settings are s...

Page 89: ...p Mode 1Min 2Mins 3Mins 5Mins 10Mins 30Mins 60Mins You can choose how long the machine will remain idle before it goes into Sleep mode See Auto Power Off Off 1hour 2hours 4hours 8hours The machine will turn itself off the hours you have set after entering Sleep Mode When set to Off the machine will not power off automatically Shortcut Settings Shortcut Name Edit Shortcut Name You can change the sh...

Page 90: ... name WINS Configuration Auto Static Chooses the WINS configuration mode WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary WINS server DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary DNS server APIPA On Off Automatically allocates the IP address from the link local add...

Page 91: ...atus You can see the current wireless network status Signal You can see the current wireless network signal strength SSID You can see the current SSID Comm Mode You can see the current Communication Mode MAC Address You can see your machine s MAC address Web Connect Settings Proxy Settings Proxy Connection On Off You can change the Web connection settings See Address Port User Name Password Level1...

Page 92: ...eset Yes No You can reset all the machine s settings that you have changed such as the date and time 77 Network Yes No Resets the print server back to its factory default settings such as the password and IP address information All Settings Yes No Resets all the machine s settings back to the factory default Local Language depending on your country Choose the language you want to use Allows you to...

Page 93: ...n the tray Legal is only available for some countries 32 Enlarge Reduce 100 See Enlarge 198 10x15cm i A4 186 10x15cm i Letter 141 A5 i A4 You can choose the enlargement ratio for the next copy Reduce 97 Letter i A4 93 A4 i Letter 83 Legal i A4 DCP J752DW 83 DCP J552DW 69 A4 i A5 47 A4 i 10x15cm You can choose the reduction ratio for the next copy Fit to Page Your machine will adjust the size of th...

Page 94: ... Long Edge Flip Landscape Long Edge Flip Portrait Short Edge Flip Landscape Short Edge Flip Advanced Normal 2 sided 1 2 sided 2 Advanced Settings Off Remove Background Colour You can choose Remove Background Colour as the copy settings Set New Default Yes No You can save your copy settings Factory Reset Yes No You can restore all the settings back to the factory default Save as Shortcut Saves the ...

Page 95: ...ge 89 Configure the detailed settings Save as Shortcut Saves the current settings as a shortcut to Media when a memory card or USB Flash drive is inserted Options For more information see the Options on page 90 Configure the detailed settings 37 Save as Shortcut Saves the current settings as a shortcut See to E mail PC Select Options For more information see the Options on page 89 Configure the de...

Page 96: ...et with Touch Panel Scan Type Colour Black and White You can choose the scan type for your document Resolution 100 dpi 200 dpi 300 dpi 600 dpi You can choose the scan resolution for your document File Type Text HTML RTF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card 90x60mm Letter Legal You can choose the scan size for your document See Software and Network ...

Page 97: ...cument Resolution 100 dpi 200 dpi 300 dpi 600 dpi You can choose the scan resolution for your document File Type If you choose the Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting PDF TIFF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card 90x60mm Letter Legal DCP J752DW You can choose the scan size for your ...

Page 98: ...he file format for your document Scan Size A4 A5 10x15cm Business Card 90x60mm Letter Legal DCP J752DW You can choose the scan size for your document Scan Long Paper DCP J752DW On Off You can scan a long document using the ADF File Name You can rename the file Remove Background Colour Off Low Medium High Change the amount of background colour that is removed Set New Default Yes No You can save you...

Page 99: ...memory card or USB Flash drive ID Photo Print Select a Photo Select ID Photo Size Options 25x36mm 35x45mm 36x51mm 45x45mm 45x55mm 35x48mm 50x70mm 2x2 75in 2x2inch Print Settings For more information see the Print Settings on page 94 You can print ID photos for your resume passport and so on See Slide Show Show Each Photo for 3Secs 10Secs 30Secs 1Min 5Mins Sets the time each photo in the Slide Show...

Page 100: ...et Paper Brother BP71 Other Glossy Choose the paper type Paper Size 10x15cm 13x18cm A4 Letter Choose the paper size When A4 or Letter is chosen Print Size 8x10cm 9x13cm 10x15cm 13x18cm 15x20cm Max Size Choose the print size if you are using A4 or Letter size paper Brightness Adjusts the brightness Contrast Adjusts the contrast See Advanced User s Guide The default settings are shown in Bold with a...

Page 101: ...ature off if you want to print whole images or prevent unwanted cropping Borderless On Off Expands the printable area to fit the edges of the paper Date Print Not available for DPOF printing On Off Prints the date on your photo Set New Default Yes No Saves your print settings as the default settings Factory Reset Yes No Restores all the settings back to the factory default Option1 Option2 Option3 ...

Page 102: ...4 Choose the paper size See Advanced User s Guide The default settings are shown in Bold with an asterisk Level1 Level2 Level3 Options Descriptions Page Print Quality Normal Photo Choose the print quality See Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy Choose the paper type Paper Size 10x15cm 13x18cm A4 Letter Choose the paper size See Advanced User s Guide The default settings a...

Page 103: ...Dropbox Facebook Picasa Web Albums Flickr Please go to the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk Level1 Level2 Level3 Options Descriptions Page Add Shortcut Copy Quality For more information see Options in Copy on page 85 You can change the settings in the Copy Options 11 Paper Type Paper Siz...

Page 104: ...can a monochrome or a colour document into your E mail application Web SkyDrive Lets you connect the Brother machine to an Internet service Web services may have been added and or service names may have been changed by the provider since this document was published 12 Box Google Drive Evernote Dropbox Facebook Picasa Web Albums Flickr This list appears when each Shortcut name is pressed for 2 seco...

Page 105: ...ck the available ink volume See See Advanced User s Guide The default settings are shown in Bold with an asterisk Level1 Level2 Level3 Options Descriptions Page Wi Fi Setup Setup Wizard You can manually configure your printserver for a wireless network See Setup with PC You can configure the Wi Fi settings using a PC WPS AOSS You can easily configure your wireless network settings using the one bu...

Page 106: ...are not supported by the DCP J552DW Level1 Level2 Level3 Options Descriptions Page Photo See Photo on page 91 Scan to Media See to Media on page 87 Web See Web on page 95 DPOF Displays the DPOF setting screen See See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 107: ...hanging the keyboard setting on page 10 Inserting spaces C To enter a space press Space Or you can press c to move the cursor NOTE The characters that are available may differ depending on your country Making corrections C If you entered an incorrect character and want to change it press d to move the cursor to highlight the incorrect character and then press Enter the correct character You can al...

Page 108: ...attern 5 Measured according to IEC 62301 Edition 2 0 6 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off Specifications D Printer Type Inkjet Print Head Mono Colour Piezo with 210 nozzles 1 Piezo with 210 nozzles 3 Memory Capacity 64 MB LCD Liquid Crystal Display 2 7 in 67 5 mm TFT Colour Touchscreen LCD 1 and ...

Page 109: ...ality 10 to 35 C 20 to 33 C Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation ADF automatic document feeder DCP J752DW Up to 20 pages Paper 80 gsm A4 or Letter size Document Size ADF Width DCP J752DW 148 mm to 215 9 mm ADF Length DCP J752DW 148 mm to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm 161 mm 410 mm 374 mm 519 mm...

Page 110: ...r size 3 A4 Legal 4 Executive Letter A5 A6 Envelopes Com 10 DL C5 Monarch Photo 10 15 cm Photo 2L 13 18 cm and Index Card 127 203 mm Width 98 mm 215 9 mm Length 148 mm 355 6 mm For more details see Paper weight thickness and capacity on page 27 Maximum paper tray capacity Approx 100 sheets of 80 gsm plain paper Photo Paper Tray Paper type Plain Paper Inkjet Paper coated paper and Glossy Paper 1 Pa...

Page 111: ...n A4 size paper Colour Monochrome Yes Yes Copy Width 204 mm 1 Multiple Copies Stacks Sorts up to 99 pages Enlarge Reduce 25 to 400 in increments of 1 Resolution Prints up to 1200 2400 dpi 2 sided Yes Paper type Plain paper Paper size A4 Letter A5 ...

Page 112: ...bile with Adapter 64 MB 1 GB SD Memory Card 16 MB 2 GB miniSD with Adapter 16 MB 2 GB microSD with Adapter 16 MB 2 GB SDHC Memory Card 4 GB 32 GB miniSDHC with Adapter 4 GB 32 GB microSDHC with Adapter 4 GB 32 GB SDXC Memory Card 48 GB 128 GB USB Flash drive 2 DCP J752DW Resolution Up to 1200 6000 dpi File Extension Media Format DPOF ver 1 0 ver 1 1 Exif DCF up to ver 2 1 Image Format Photo Print ...

Page 113: ...ns 105 D PictBridge DCP J752DW D Compatibility Supports the Camera Imaging Products Association PictBridge standard CIPA DC 001 Visit http www cipa jp pictbridge for more information Interface USB direct interface ...

Page 114: ...ws 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x WIA Compliant Yes Windows XP 1 Windows Vista Windows 7 Windows 8 ICA Compliant Yes Mac OS X v10 6 8 10 7 x 10 8 x Colour Depth 30 bit colour Processing Input 24 bit colour Processing Output 256 levels per colour Greyscale 10 bit colour Processing Input 8 bit colour Processing Output 256 levels per colour Resolution Up to 19200 19200 dpi interpolated 2 ...

Page 115: ...n printing on A4 size paper 4 For detailed specifications visit http www brother com Resolution Up to 1200 6000 dpi Printing Width 3 204 mm 210 mm borderless 1 Borderless 2 A4 Letter A6 Photo 10 15 cm Photo L 89 127 mm Index Card 127 203 mm Photo 2L 13 18 cm 2 sided Paper type Plain paper Paper size A4 Letter A5 Executive Print Speed 4 ...

Page 116: ... 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported USB 1 2 A USB 2 0 interface cable that is no longer than 2 m Wireless LAN IEEE 802 11b g n Infrastructure Ad hoc Mode ...

Page 117: ... 2 Network Management software 1 See Computer requirements on page 110 2 Windows If you require more advanced printer management use the latest Brother BRAdmin Professional utility version that is available as a download from http solutions brother com Macintosh The latest Brother BRAdmin Light is available as a download from http solutions brother com Wireless Network Security SSID 32 characters ...

Page 118: ...rver 2008 R2 Windows Server 2012 64bit x64 processor Macintosh Operating System Mac OS X v10 6 8 OS X v10 7 x OS X v10 8 x Printing Scanning Removable Disk USB DCP J752DW or Memory card 4 Network Media Access LAN 4 Intel Processor 80 MB 550 MB Conditions 1 For WIA 1200 1200 resolution Brother Scanner Utility enables to enhance up to 19200 19200 dpi 2 Third party USB ports are not supported 3 DCP J...

Page 119: ...lower yield than standard cartridges 80 With all following ink cartridges you can print the specified number of pages For Australia and other Oceania countries For other countries Standard Yield Black LC131BK LC161BK Standard Yield Yellow LC131Y LC161Y Standard Yield Cyan LC131C LC161C Standard Yield Magenta LC131M LC161M For Australia and other Oceania countries For other countries High Yield Bla...

Page 120: ...nnot Detect 55 Cannot Print 56 Cover is Open 56 Data Remaining in Memory 56 Document Jam too Long 56 Ink Absorber Full 57 Ink Absorber NearFull 57 Ink Low 57 No Ink Cartridge 58 No Paper Fed 59 Out of Memory 59 Paper Jam 60 Unable to Clean 61 Unable to Initialize 61 Unable to Print 61 Unable to Scan 61 Wrong Paper 62 G Greyscale 106 H Help Features tables 85 Settings tables 79 Touchscreen messages...

Page 121: ...User s Guide Also see Help in the Presto PageManager application Print difficulties 70 paper jams 64 printable area 23 resolution 107 specifications 107 Printing See Software and Network User s Guide R Remote Setup See Software and Network User s Guide Resolution copy 103 print 107 scan 106 S Scan Shortcuts 11 Scanning See Software and Network User s Guide Serial Number how to find See inside fron...

Page 122: ...114 U Unscannable area 30 V Volume setting beeper 15 W Web Shortcuts 11 12 Windows See Software and Network User s Guide Wireless Network See Quick Setup Guide and Software and Network User s Guide ...

Page 123: ...port Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www brother co nz under Online Help Product Support Centre Australia Brother International Aust Pty Ltd Phone 02 8875 6000 Fax 02 9870 7223 Solutions Site http sol...

Page 124: ... Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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