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Home > Troubleshooting

Troubleshooting

If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.

You can correct most problems yourself. If you need additional help, visit

support.brother.com

for the latest FAQs

and troubleshooting tips:
1. Visit

support.brother.com

2. Click

FAQs & Troubleshooting

and search for your model name.

First, check the following:
•

The machine's power cord is connected correctly and the machine's power is on.

•

All of the machine's protective parts have been removed.

•

The ink cartridges are installed correctly.

•

The Scanner Cover and the Jam Clear Cover are fully closed.

•

Paper is inserted correctly in the paper tray.

•

The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.

•

(For network models) The access point (for wireless), router, or hub is turned on and its link indicator is
blinking.

•

The machine's LCD is displaying messages.

If you did not solve the problem with the checks, identify the problem and then see

Related Information

.

Related Information

•

Error and Maintenance Messages

•

•

Printer Jam or Paper Jam

•

If You Are Having Difficulty with Your Machine

•

Check the Machine Information

•

Reset Your Machine

Related Topics:

•

Paper Handling and Printing Problems

•

•

Network Problems

•

AirPrint Problems

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Summary of Contents for DCP-J1700DW

Page 1: ...Online User s Guide DCP J1700DW DCP J1800DW 2022 Brother Industries Ltd All rights reserved ...

Page 2: ...5 Unprintable Area 39 Paper Settings 40 Acceptable Print Media 43 Load Documents 49 Load Documents in the Automatic Document Feeder ADF 50 Load Documents on the Scanner Glass 52 Unscannable Area 53 Print 54 Print from Your Computer Windows 55 Print a Photo Windows 56 Print a Document Windows 57 Cancel a Print Job Windows 58 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 59 Prin...

Page 3: ...tions 102 Scan Using Windows Fax and Scan 107 Scan from Your Computer Mac 111 Copy 112 Copy a Document 113 Enlarge or Reduce Copied Images 115 Sort Copies 116 Make Page Layout Copies N in 1 or Poster 117 Copy on Both Sides of the Paper 2 sided Copy 119 Copy an ID Card 121 Copy Settings 123 Cut Print Cut Copy 126 Print Documents on A4 Paper and Cut the Paper in Half Windows 127 Print on Both Sides ...

Page 4: ...r a Wireless Network Using Web Based Management Web Browser 200 IEEE 802 1x Authentication Methods 202 Mobile Web Connect 203 Brother Web Connect 204 Brother Web Connect Overview 205 Online Services Used with Brother Web Connect 208 Set Up Brother Web Connect 210 Scan and Upload Documents Using Brother Web Connect 217 Download and Print Documents Using Brother Web Connect 218 AirPrint 221 AirPrint...

Page 5: ... the Paper Pick up Rollers 293 Check Your Brother Machine 294 Check the Print Quality 295 Check the Print Alignment from Your Brother Machine 297 Check the Ink Volume Page Gauge 298 Monitor Machine Status from Your Computer Windows 299 Monitor Machine Status Using Brother iPrint Scan Windows Mac 304 Correct the Paper Feed to Clear Vertical Lines 306 Change the Print Options to Improve Your Print R...

Page 6: ...Home Before You Use Your Machine Before You Use Your Machine Definitions of Notes Trademarks Open Source Licensing Remarks Copyright and License Important Notes 1 ...

Page 7: ...y hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Bold Bold style identifies buttons on the machine s control p...

Page 8: ...trademark owned by Bluetooth SIG Inc and any use of such marks by Brother Industries Ltd is under license Other trademarks and trade names are those of their respective owners Mopria and the Mopria Logo are registered and or unregistered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited Adobe and Reader are either r...

Page 9: ...ing Remarks Open Source Licensing Remarks This product includes open source software To view Open Source Licensing Remarks and Copyright Information go to your model s Manuals page at support brother com Related Information Before You Use Your Machine 4 ...

Page 10: ...yright and License 2022 Brother Industries Ltd All rights reserved This product includes software developed by the following vendors This product includes the KASAGO TCP IP software developed by ZUKEN ELMIC Inc Related Information Before You Use Your Machine 5 ...

Page 11: ...ndows 10 Enterprise Windows 11 in this document represents Windows 11 Home Windows 11 Pro Windows 11 Education and Windows 11 Enterprise Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2 In this User s Guide the LCD messages of the DCP J1800DW are used unless otherwise specified In this User s Guide the illustrations of the DCP J1800DW are used unless o...

Page 12: ...ur Machine Control Panel Overview Touchscreen LCD Overview Settings Screen Overview Navigate the Touchscreen Set the Ready Screen Set Default Function Screens Enter Text on Your Brother Machine Access Brother Utilities Windows USB Ethernet Port Locations on Your Brother Machine 7 ...

Page 13: ...out acceptable paper before buying paper and to determine the printable area depending on the settings in the printer driver or in the application you use to print Firewall Windows If your computer is protected by a firewall and you are unable to network print or network scan you may need to configure the firewall settings If you are using the Windows Firewall and you installed the drivers using t...

Page 14: ...pending on the machine s power status When the machine is in Sleep Mode the LED blinks 4 Power On Off Press to turn the machine on Press and hold to turn the machine off The touchscreen displays Shutting Down and stays on for a few seconds before turning itself off If you turn the machine off using it will still clean the print head periodically to maintain print quality To prolong print head life...

Page 15: ...uce printing noise When Quiet Mode is turned on the print speed becomes slower 2 Shortcuts Create shortcuts for frequently used operations such as scanning or copying Three Shortcuts tabs are available with six Shortcuts on each tab 3 Wireless Status Each icon in the following table shows the wireless network status Your machine is not connected to the wireless access point router Press this butto...

Page 16: ...o each mode Copy Cut Copy Scan Web Apps Download Software Print Head Cleaning 7 Information icon 7 New information from Brother appears in the information bar when the notification settings such as Message from Brother and Firmware Auto Check are set to On Internet connection is needed and data rates may apply Press to view the details 8 Warning icon 8 The warning icon appears when there is an err...

Page 17: ... Check the Ink Volume Page Gauge Settings Screen Overview Error and Maintenance Messages 12 ...

Page 18: ...e Time menu 3 Network Press to set up a network connection If you are using a wireless connection a three level indicator on the screen displays the current wireless signal strength 4 Wi Fi Direct Press to set up a Wi Fi Direct network connection 5 All Settings Press to access a menu of all of your machine s settings 6 Quiet Mode Displays the Quiet Mode setting Press to access the Quiet Mode menu ...

Page 19: ... Check the Ink Volume Page Gauge 14 ...

Page 20: ...he machine options IMPORTANT DO NOT press the LCD with a sharp object such as a pen or stylus It may damage the machine NOTE DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine Doing this may cause an error This product adopts the font of ARPHIC TECHNOLOGY CO LTD Related Information Introduction to Your Machine 15 ...

Page 21: ...ne is idle or you press the machine will go back to the screen that you have set 1 Press Settings All Settings General Setup Screen Settings Home Screen 2 Press a or b to display the screen options and then select the option you want 3 Press The machine will go to your new Home screen Related Information Introduction to Your Machine Related Topics Touchscreen LCD Overview 16 ...

Page 22: ...can set the Scan default screen using the Screen Settings 1 Press Settings All Settings General Setup Screen Settings Scan Screen 2 Press a or b to display the scan options and then select the option you want to set as the default screen 3 Press Related Information Introduction to Your Machine 17 ...

Page 23: ... lowercase and uppercase letters To move the cursor to the left or right press d or c Inserting spaces To enter a space press Space Or you can press c to move the cursor Making corrections If you entered an incorrect character and want to change it press d or c to highlight the incorrect character Press and then enter the correct character To insert a character press d or c to move the cursor to t...

Page 24: ...ther Utilities Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Select your machine 3 Select the operation you want to use Related Informati...

Page 25: ...d click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Click the drop down list and then select your model name if not already selected Click Tools in the left navigation bar and then click Uninstall Follow the instructio...

Page 26: ...essary to use your machine go to your model s Downloads page at support brother com 1 Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover 1 into the open position 1 2 Locate the correct port based on the cable you are using inside the machine as shown LAN USB Carefully guide the cable through the cable channel and out the back of the machine 3 Gently clos...

Page 27: ...Home Paper Handling Paper Handling Load Paper Load Documents 22 ...

Page 28: ...ling Load Paper Load Paper Load Paper in the Paper Tray Load Paper in the Manual Feed Slot Unprintable Area Paper Settings Acceptable Print Media Error and Maintenance Messages Paper Handling and Printing Problems 23 ...

Page 29: ...per Handling Load Paper Load Paper in the Paper Tray Load Paper in the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray 24 ...

Page 30: ...sage appears on the LCD allowing you to change the paper size and paper type Load only one size and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray comp...

Page 31: ...ll to avoid paper jams and misfeeds Always make sure the paper is not curled or wrinkled 6 Gently load paper in the paper tray with the printing surface face down Portrait orientation Load all paper including A5 in portrait orientation Make sure the paper is flat in the tray and the paper length guide 1 touches the edges of the paper 26 ...

Page 32: ...may cause paper jams To add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 7 Gently adjust the paper width guides 1 to fit the paper Make sure the paper width guides touch the edges of the paper 1 8 Close the output paper tray cover 27 ...

Page 33: ...ull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Change the Check Paper Setting Choose the Right Print Media Change the Paper Size and Paper Type 28 ...

Page 34: ...D allowing you to change the paper size and paper type Load only one size and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the mach...

Page 35: ...20 sheets of photo paper with the printing surface face down Loading more than 20 sheets of photo paper may cause paper jams 7 Lift the output paper tray cover 8 Gently adjust the paper width guides 1 to fit the paper Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray 1 9 Close the output paper tray cover 30 ...

Page 36: ...Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Change the Check Paper Setting Choose the Right Print Media Change the Paper Size and Paper Type 31 ...

Page 37: ... in a variety of sizes See Related Information Paper Type and Paper Size for Each Operation When you load envelopes in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer Before loading envelopes in the tray press the corners and sides of the envelopes to make them as flat as possible 1 If the paper support flap 1 is open close it and then clos...

Page 38: ...opes may cause paper jams 5 Gently press and slide the paper width guides 1 and paper length guide 2 to fit the size of the envelopes Make sure the envelopes are flat in the tray 1 2 IMPORTANT If envelopes are multi feeding load one envelope in the paper tray at a time 6 Close the output paper tray cover 33 ...

Page 39: ...rt 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Change the Check Paper Setting Choose the Right Print Media Change the Paper Size and Paper Type Paper Type and Paper Size for Each Operation 34 ...

Page 40: ...special print media in this slot one sheet of paper at a time NOTE To prevent dust from entering the machine be sure to close the cover if you are not using the manual feed slot The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot 1 Open the manual feed slot cover 2 Lift the paper support 35 ...

Page 41: ...fit the width of the paper you are using 4 Load only one sheet of paper in the manual feed slot with the printing surface face up Using both hands adjust the manual feed slot paper guides to make sure there is no gap between them and the paper 36 ...

Page 42: ...er in the manual feed slot when you are printing from the paper tray Doing this may cause a paper jam 5 Using both hands push one sheet of paper into the manual feed slot until the front edge touches the paper feed rollers Release the paper when you feel the machine pull it The LCD displays Manual Feed Slot ready Follow the instructions displayed on the LCD When loading an envelope or a sheet of t...

Page 43: ... paper is placed in the manual feed slot the machine always prints from the manual feed slot The machine will eject paper loaded in the manual feed slot if a test page or report is printing The machine will eject paper loaded in the manual feed slot during the machine s cleaning process Wait until the machine finishes its cleaning and then load paper in the manual feed slot Related Information Loa...

Page 44: ...e is available and turned on Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 12 mm 3 mm 12 mm 3 mm The Borderless print feature is not available for envelopes 2 sided printing Cut Print and Cut Copy When using the Cut Print or Cut Copy features the paper cut by your machine has unprintable areas The values for these unprintable areas are listed again...

Page 45: ...Home Paper Handling Load Paper Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Setting 40 ...

Page 46: ...3 Press a or b to display the paper type options and then press the option you want 4 Press Paper Size 5 Press a or b to display the paper size options and then press the option you want 6 Press The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When you use glossy paper remove each sheet at once to prevent smudging or paper jams Related Infor...

Page 47: ...change the Paper Size and Paper Type settings The default setting is On 1 Press Settings All Settings General Setup 2 Press a or b to display the Check Paper option and then press it 3 Press On or Off 4 Press Related Information Paper Settings Related Topics Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray Error and Mainte...

Page 48: ...kjet paper coated paper and glossy paper be sure to select the correct print media in the printer driver or in the application you use to print or the Paper Type setting on the machine When you print on photo paper load one extra sheet of the same photo paper in the paper tray When using photo paper remove each sheet at once to prevent smudging or paper jams Avoid touching the printed surface of t...

Page 49: ...listed in the table Brother paper may not be available in all countries If Brother paper is not available in your country we recommend testing various paper types before purchasing large quantities Brother paper Paper Type Item A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet Matte BP60MA 10 x 15 cm Glossy Photo BP71GP Related Information Acceptable Print Media 44 ...

Page 50: ...se the following types of paper Damaged curled wrinkled or irregularly shaped 1 1 1 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked DO NOT use envelopes that Are loosely constructed Have windows Are embossed have raised writing on them Have clasps or staples Are pre printed on the inside Are self adhesive Have dou...

Page 51: ...t Media Choose the Right Print Media Paper Type and Paper Size for Each Operation Paper Capacity of the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 46 ...

Page 52: ...Yes Yes Executive 184 1 x 266 7 mm Yes JIS B5 1 182 x 257 mm Yes JIS B6 1 128 x 182 mm Yes A5 148 x 210 mm Yes Yes A6 105 x 148 mm Yes Cards Photo 10 x 15 cm Yes Yes Photo L 9 x 13 cm Yes Photo 2L 13 x 18 cm Yes Index Card 13 x 20 cm Yes Envelopes C5 Envelope 162 x 229 mm Yes DL Envelope 110 x 220 mm Yes Com 10 104 7 x 241 3 mm Yes Monarch 98 4 x 190 5 mm Yes 1 Supported only in some countries Rel...

Page 53: ...dex Card 30 Up to 120 gsm Up to 0 15 mm Envelopes 10 80 to 95 gsm Up to 0 52 mm Manual Feed Slot DCP J1800DW A4 Letter Executive B5 JIS A5 B6 JIS A6 Envelopes C5 Com 10 DL Monarch Photo 10 x 15 cm Photo L 9 x 13 cm Photo 2L 13 x 18 cm Index card 13 x 20 cm Plain Paper Recycled Paper 1 64 to 120 gsm 0 08 to 0 15 mm Inkjet Paper 1 64 to 200 gsm 0 08 to 0 25 mm Glossy Paper Photo 1 Up to 300 gsm Up t...

Page 54: ...Home Paper Handling Load Documents Load Documents Load Documents in the Automatic Document Feeder ADF Load Documents on the Scanner Glass Unscannable Area 49 ...

Page 55: ...age at a time IMPORTANT DO NOT pull on the document while it is feeding DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric Make sure documents with correction fluid or written in ink are completely dry 1 Lift and unfold the ADF document support 1 1 2 Fan the stack of paper well to avoid paper jams and misfeeds 3 Adj...

Page 56: ...Related Information Load Documents Related Topics Copy a Document Error and Maintenance Messages Other Problems 51 ...

Page 57: ...F models To use the scanner glass the ADF must be empty and the ADF document support must be closed 1 Lift the document cover 2 Place the document face down in the upper left corner of the scanner glass as shown in the illustration 3 Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT forcefully close or press on the document cover Related Information Load Docume...

Page 58: ...nscannable area of a page depends on the settings in the application you are using The figures below show the typical unscannable measurements Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm Related Information Load Documents 53 ...

Page 59: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac Print Using Brother iPrint Scan Windows Mac Print an Email Attachment 54 ...

Page 60: ...of the Paper Automatically Automatic 2 sided Printing Windows Print as a Booklet Automatically Windows Print a Colour Document in Greyscale Windows Prevent Smudged Printouts and Paper Jams Windows Use a Preset Print Profile Windows Change the Default Print Settings Windows Print Settings Windows Print Documents on A4 Paper and Cut the Paper in Half Windows Print on Both Sides of A4 Paper and Cut t...

Page 61: ...he type of paper you are using IMPORTANT To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load 6 Click the Page Size drop down list and then select your page size 7 Select the Borderless checkbox if needed 8 For Colour Greyscale select Colour 9 In the Orientation field select the Portrait or Landscape option to set the...

Page 62: ...of paper you load 6 Click the Page Size drop down list and then select your page size 7 For Colour Greyscale select the Colour or Greyscale option 8 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 9 Type the number of copies 1 999 y...

Page 63: ... was sent to the print queue in error you may have to delete it to allow subsequent jobs to print 1 Double click the printer icon in the task tray 2 Select the print job you want to cancel 3 Click the Document menu 4 Select Cancel 5 Click Yes Related Information Print from Your Computer Windows Related Topics Monitor Machine Status from Your Computer Windows 58 ...

Page 64: ...ation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 or 16 in 1 option 6 Click the Page Order drop down list and then select your page order 7 Click the Border Line dro...

Page 65: ... where XXX XXXX is the name of your model and then click the printer s properties or preferences button The printer driver window appears 3 Click the Basic tab 4 Click the Multiple Page drop down list and then select the 1 in 2x2 Pages or 1 in 3x3 Pages option 5 Change other printer settings if needed 6 Click OK 7 Complete your print operation Related Information Print from Your Computer Windows R...

Page 66: ...X XXXX is the name of your model and then click the printer s properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the 2 sided Booklet dro...

Page 67: ...dge Right Short Edge Left 8 Select the Binding Offset checkbox to specify the offset for binding in inches or millimetres 9 Click OK to return to the printer driver window 10 Change other printer settings if needed The Borderless feature is not available when using this option 11 Click OK again and then complete your print operation 62 ...

Page 68: ...Related Information Print from Your Computer Windows Related Topics Print Settings Windows Print as a Booklet Automatically Windows 63 ...

Page 69: ...nkle 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printer s properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting w...

Page 70: ... having to change the order of the printed pages You can specify the number of sheets in each smaller booklet set from 1 15 This option can be helpful when folding a printed booklet that has a large number of pages 9 Select the Binding Offset checkbox to specify the offset for binding in inches or millimetres 10 Click OK to return to the printer driver window 11 Change other printer settings if ne...

Page 71: ...rints your document in 256 levels of greyscale 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printer s properties or preferences button The printer driver window appears 3 Click the Basic tab 4 For Colour Greyscale select Greyscale 5 Change other printer settings if needed 6 Click OK 7 Complete your prin...

Page 72: ... appears 3 Click the Advanced tab 4 Click the Other Print Options button 5 Select the Reduce Smudge option on the left side of the screen 6 Select one of the following options Media Type Option Description Plain Paper 2 sided Printing or Simplex Printing Off On Select Off to print at normal speed using a standard amount of ink Select On to print at a slower speed using less ink Printouts may be li...

Page 73: ...he printer s properties or preferences button The printer driver window appears 3 Click the Print Profiles tab 4 Select your profile from the print profile list The profile settings are shown on the left side of the printer driver window 5 Do one of the following If the settings are correct for your print job click OK To change the settings go back to the Basic or Advanced tab change settings and ...

Page 74: ...Related Information Print from Your Computer Windows Create or Delete Your Print Profile Windows Related Topics Print Settings Windows 69 ...

Page 75: ...t profile a Click the Basic tab and the Advanced tab and configure the print settings you want for the new Print Profile b Click the Print Profiles tab c Click Add Profile The Add Profile dialog box appears d Type the new profile name in the Name field e Click the icon you want to use to represent this profile from the icon list f Click OK The new Print Profile name is added to the list in the Pri...

Page 76: ...een In the Hardware group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows 7 and Windows Server 2008 R2 Click Start Devices and Printers For Windows Server 2008 Click Start Control Panel Hardware and...

Page 77: ... print results the machine automatically adjusts its print settings according to the selected media type 2 Print Quality Select the print quality you want Because print quality and speed are related the higher the quality the longer it will take to print the document 3 Page Size Select the page size you want to use You can either select from standard page sizes or create a custom page size 72 ...

Page 78: ... a similar setting we recommend that you set the orientation using the application 7 Copies Type the number of copies 1 999 that you want to print in this field Collate Select this option to print sets of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this op...

Page 79: ...e options to enlarge or reduce the size of the pages in your document Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free 25 400 Select this option to enlarge or reduce the document pages manually When you select this option type a value into the field 3 Mi...

Page 80: ...udged printouts or paper jams Retrieve Printer s Colour Data Select this option to optimise the print quality using the machine s factory settings which are set specifically for your Brother machine Use this option when you have replaced the machine or changed the machine s network address Print Archive Select this option to save the print data as a PDF file to your computer Related Information Pr...

Page 81: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print Using AirPrint 76 ...

Page 82: ... Using Brother iPrint Scan Windows Mac Print on Both Sides of the Paper Automatically Using Brother iPrint Scan Automatic 2 sided Printing Windows Mac Print More Than One Page on a Single Sheet of Paper Using Brother iPrint Scan N in 1 Windows Mac Print a Colour Document in Greyscale Using Brother iPrint Scan Windows Mac 77 ...

Page 83: ...aper in the paper tray 2 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 3 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 4 Click Print 5 Do one of the following Windows C...

Page 84: ...lect the pages you want to print 7 Change other printer settings if needed 8 Click Print IMPORTANT For photo printing To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load Related Information Print Using Brother iPrint Scan Windows Mac Related Topics Brother iPrint Scan Overview for Windows and Mac 79 ...

Page 85: ...nt Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Document Mac Click PDF 5 Select the file you want to print and then do on...

Page 86: ...Option Description On Flip on short edge 7 Change other printer settings if needed 8 Click Print Related Information Print Using Brother iPrint Scan Windows Mac 81 ...

Page 87: ...achine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Document Mac Click PDF 5 Select the file you want to print and then do one of the following Windows Click Next Mac Click Open and then click Next if prompted When printing documents with many pages you can also select the pages you want to print 6 Click the Layout drop down li...

Page 88: ... click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Photo or Document Mac Click Photo or PDF 5 Select the file you want to print and then do one of the following Windows Click Next Mac Click Open a...

Page 89: ...tions option and then press it If this function is locked contact your Network Administrator for access If information regarding Online Functions appears read it and then press OK 3 Press a or b to display the Enable option and then press it Follow the on screen instructions Online Functions are enabled 4 Press a or b to display the Email Print option and then press it If information regarding Ema...

Page 90: ...Home Scan Scan Scan Using the Scan Button on Your Machine Scan Using Brother iPrint Scan Windows Mac Scan from Your Computer Windows Scan from Your Computer Mac 85 ...

Page 91: ...r Machine Scan Photos and Graphics Save Scanned Data to a Folder as a PDF File Scan to an Editable Text File Using OCR Save Scanned Data as an Email Attachment Web Services for Scanning on Your Network Windows 7 Windows 8 1 and Windows 10 Change Scan Settings Using Brother iPrint Scan 86 ...

Page 92: ... the settings press Options Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use Options you must connect a computer with Brother iPrint Scan installed to the machine 5 Press Scan Settings Set at Device 6 Select the scan settings you want to change and then...

Page 93: ... shortcut press Save as Shortcut You will be asked if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Machine 88 ...

Page 94: ... one of the following To change the settings press Options Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use Options you must connect a computer with Brother iPrint Scan installed to the machine 5 Press Scan Settings Set at Device 6 Select the scan setti...

Page 95: ...s as a shortcut press Save as Shortcut You will be asked if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Machine 90 ...

Page 96: ...essage prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 4 Do one of the following To change the settings press Options Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use Options you must connect a compu...

Page 97: ...is removed To save the settings as a shortcut press Save as Shortcut You will be asked if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Machine 92 ...

Page 98: ...o PC to E mail 3 If the machine is connected over the network press a or b to display the computer where you want to send data and then select the computer name If the LCD message prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 4 Do one of the following To change the settings press Options Press Start to start scanning without changing addition...

Page 99: ...k pages are skipped Remove Background Colour Change the amount of background colour that is removed To save the settings as a shortcut press Save as Shortcut You will be asked if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine scans the document and saves it as a file attachment It then launches your email application and opens a new blank email mes...

Page 100: ...and Windows 10 The Web Services protocol enables Windows 7 Windows 8 1 and Windows 10 users to scan using a Brother machine on the network You must install the driver via Web Services Use Web Services to Install Drivers Used for Scanning Windows 7 Windows 8 1 and Windows 10 Scan Using Web Services from Your Machine Windows 7 Windows 8 1 and Windows 10 Configure Scan Settings for Web Services 95 ...

Page 101: ...rner of your desktop When the menu bar appears click Settings Change PC settings PC and devices Devices Add a device The machine s Web Services Name appears Windows 7 Click Start Control Panel Network and Internet View network computers and devices The machine s Web Services Name appears with the printer icon Right click the machine you want to install The Web Services Name for the Brother machine...

Page 102: ...n the messages displayed on the LCD may be replaced with spaces if the language settings of your OS and your Brother machine are different If the LCD displays an insufficient memory error message choose a smaller size in the Paper size setting or a lower resolution in the Resolution DPI setting 1 Load your document 2 Press Scan WS Scan 3 Press a or b to select the type of scan you want and then pr...

Page 103: ...t Devices and Printers 2 Right click the machine icon and then select Scan profiles The Scan Profiles dialog box appears 3 Select the scan profile you want to use 4 Make sure the scanner selected in the Scanner list is a machine that supports Web Services for scanning and then click the Set as Default button 5 Click Edit The Edit Default Profile dialog box appears 6 Select the Source Paper size Co...

Page 104: ... Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Machine Scan Settings button and then follow the on screen instructions to change the scan settings such as document size ...

Page 105: ... Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Scan icon and then follow the on screen instructions to scan your documents Related Information Scan 100 ...

Page 106: ...There are several ways you can use your computer to scan photos and documents on your machine Use the software applications we provide or use your favourite scanning application Scan Using Nuance PaperPort 14SE or Other Windows Applications Scan Using Windows Fax and Scan 101 ...

Page 107: ...Port 14SE supports both TWAIN and WIA drivers the TWAIN driver recommended is used in these steps Depending on the model of your machine Nuance PaperPort 14SE may not be included If it is not included you can use other software applications that support scanning 1 Load your document 2 Start PaperPort 14SE Do one of the following Windows 10 Click Nuance PaperPort 14 PaperPort Windows 8 1 Click Pape...

Page 108: ...e Document Size drop down list and then select your document size 10 Click PreScan to preview your image and crop unwanted portions before scanning 11 Click Start The machine starts scanning Related Information Scan from Your Computer Windows TWAIN Driver Settings Windows 103 ...

Page 109: ...on depending on the type of document you want to scan Scan Image Type Resolution Scan Type Photo Use for scanning photo images 300 x 300 dpi 24bit Colour Document Use for scanning text documents 300 x 300 dpi 24bit Colour 2 Resolution Select a scanning resolution from the Resolution drop down list Higher resolutions take more memory and transfer time but produce a finer scanned image 3 Scan Type S...

Page 110: ...ate files or a single multi page file 6 Advanced Settings Configure advanced settings by clicking the Advanced Settings link in the Scanner Setup dialog box Document Correction Auto Deskew Set the machine to correct document skewing automatically as the pages are scanned from the scanner glass Margin Settings Adjust your document s margins Rotate Image Rotate the scanned image Edge Fill Fill in th...

Page 111: ...threshold to generate a monochrome image Character Correction Correct the broken or incomplete characters of the original to make them easier to read B W Inversion Invert black and white in the monochrome image Feed Control DCP J1800DW Layout Select the layout Continuous Scan Select this option to scan multiple pages After a page is scanned select whether to continue scanning or finish Related Inf...

Page 112: ...an using the scanner glass also called the flatbed 1 Load your document 2 Launch Windows Fax and Scan 3 Click File New Scan 4 Select the scanner you want to use 5 Click OK The New Scan dialog box appears 6 Adjust the settings in the dialog box if needed The scanner resolution can be set to a maximum of 1200 dpi If you want to scan at higher resolutions use the Scanner Utility software from Brother...

Page 113: ... WIA Driver Settings Windows 108 ...

Page 114: ...an one side as the Source option Colour format Select a scan colour format from the Colour format drop down list File type Select a file format from the File type drop down list Resolution DPI Set a scanning resolution in the Resolution DPI field Higher resolutions take more memory and transfer time but produce a finer scanned image Brightness Set the Brightness level by dragging the slider to the...

Page 115: ...el Contrast Increase or decrease the Contrast level by moving the slider to the right or left An increase emphasises dark and light areas of the image while a decrease reveals more details in grey areas You can also type a value in the field to set the contrast level Related Information Scan Using Windows Fax and Scan 110 ...

Page 116: ...Home Scan Scan from Your Computer Mac Scan from Your Computer Mac Scan Using AirPrint macOS 111 ...

Page 117: ...ut Copies N in 1 or Poster Copy on Both Sides of the Paper 2 sided Copy Copy an ID Card Copy Settings Copy Documents on A4 Paper and Cut the Paper in Half Copy on Both Sides of A4 Paper and Cut the Paper in Half 2 sided Copy and Cut Copy an ID Card on A4 Paper and Cut the Paper in Half 112 ...

Page 118: ...he touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK Options Press Options to change the copy settings for the next copy only When you have finished changing settings press OK ID To make an ID card copy with the 2in1 ID Vertical layout select the ID checkbox Current setting indications Press the following icons ...

Page 119: ...Related Information Copy Related Topics Load Documents in the Automatic Document Feeder ADF Load Documents on the Scanner Glass Copy Settings 114 ...

Page 120: ...u selected the Custom 25 400 option press backspace to erase the displayed percentage or press d to move the cursor and then enter an enlargement or reduction ratio from 25 to 400 Press OK If you selected 100 or the Fit to Page option go to the next step 7 Read and confirm the displayed list of options you have selected and then press OK 8 When you have finished changing settings press Mono Start ...

Page 121: ...enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Stack Sort Sort 5 Read and confirm the displayed list of settings you have selected and then press OK 6 When you have finished changing settings press Mono Start or Colour Start 7 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and ...

Page 122: ... a poster use the scanner glass Make sure the paper size is set to A4 or Letter You can make only one Poster copy at a time 1 Load your document 2 Press Copy 3 Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Page Layout 5 P...

Page 123: ... displayed list of settings you have selected and then press OK 7 When you have finished changing settings press Mono Start or Colour Start If you are making a poster the machine scans the pages and starts printing 8 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and then press Continue to scan the page After sca...

Page 124: ...ded copies from a 2 sided document use the scanner glass You can use only A4 A5 or Letter size plain paper Portrait 1 sided to 2 sided Long Edge Flip 1 2 1 2 1 sided to 2 sided Short Edge Flip 1 2 1 2 2 sided to 2 sided 1 2 1 2 Landscape 1 sided to 2 sided Long Edge Flip 1 2 1 2 1 sided to 2 sided Short Edge Flip 1 2 1 2 2 sided to 2 sided 1 2 1 2 1 Load your document 2 Press Copy 3 Enter the numb...

Page 125: ... your settings on the touchscreen and then press OK 8 Press Mono Start or Colour Start 9 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and then press Continue to scan the page After scanning all the pages press Finish DO NOT touch the printed page until it is ejected the second time The machine will print the fi...

Page 126: ...2 in 1 ID Horizontal a b c d a a b c d a a 3 mm or greater top left b 145 mm c 2 in 1 ID Vertical 207 mm 2 in 1 ID Horizontal 102 mm d Scannable area 2 Press Copy 3 Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Page Layou...

Page 127: ...hine starts scanning one side of the identification card 7 After the machine has scanned the first side turn over the identification card and press Continue to scan the other side Related Information Copy 122 ...

Page 128: ...you must change the Paper Size setting Enlarge Reduce Copy feature only 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjusts the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Increase the density to make the text darker Decrease the density to make the text lig...

Page 129: ...s skewed by less than 3 degrees Advanced Settings Copy feature only Book Copy Corrects dark borders and skew when copying from the scanner glass Watermark Copy Places text in your document as a watermark Set New Default Copy feature only Saves the copy settings that you use most often by setting them as the default settings Factory Reset Copy feature only Restores any changed copy settings to the ...

Page 130: ... Copy Documents on A4 Paper and Cut the Paper in Half 125 ...

Page 131: ...es them side by side on A4 paper and cuts the paper in half Print Documents on A4 Paper and Cut the Paper in Half Windows Print on Both Sides of A4 Paper and Cut the Paper in Half Automatic 2 sided Printing and Cutting Windows Cut Print Using AirPrint macOS Applications Supporting Cut Print Copy Documents on A4 Paper and Cut the Paper in Half Copy on Both Sides of A4 Paper and Cut the Paper in Hal...

Page 132: ...n half 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printer s properties or preferences button The printer driver window appears 3 Click the Basic tab 4 Click the Page Size drop down list and then select the A4 option 5 In the Cut Print field select the Cut Print checkbox 6 Select the Fit to Cut Page op...

Page 133: ...ed Information 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printer s properties or preferences button The printer driver window appears 3 Click the Basic tab 4 Click the Page Size drop down list and then select the A4 option 5 In the Cut Print field select the Cut Print checkbox 6 Select the No Resize ...

Page 134: ...f the A4 document that you printed 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printer s properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your applicatio...

Page 135: ...Option for Portrait Description Long Edge Left Long Edge Right Short Edge Top Short Edge Bottom Option for Landscape Description Long Edge Top Long Edge Bottom 130 ...

Page 136: ...o return to the printer driver window 12 Change other printer settings if needed The Borderless feature is not available when using this option 13 Click OK again and then complete your print operation Related Information Cut Print Cut Copy Related Topics Print Settings Windows 131 ...

Page 137: ... paper in the paper tray 3 Press Settings All Settings General Setup Paper Size A4 4 On your Mac computer use Safari to open the page that you want to print 5 Click the File menu and then select Print 6 Make sure your machine is selected If a different machine or no machine is selected click the Printer pop up menu and then select your machine 7 Select the A5 option from the Paper Size pop up menu...

Page 138: ...dOS Configure the settings for your machine and application as shown in the table below Mopria Android Configure the settings for your machine and application as shown in the table below Brother Mobile Connect Android Set Cut Print to On in the print settings iOS iPadOS Set Cut Print to On in the print settings 1 If the No Resize option is selected in the Cut Print field of the printer driver dial...

Page 139: ... Change the Default Print Settings Windows Print Settings Windows Cut Print Using AirPrint macOS 134 ...

Page 140: ...ings if needed Option Description No of Copies Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK Options Press Options to change the copy settings for the next copy only When you have finished changing settings press OK After you have finish...

Page 141: ...ng all the pages press Finish To interrupt copying press Related Information Cut Print Cut Copy Related Topics Copy on Both Sides of A4 Paper and Cut the Paper in Half 2 sided Copy and Cut Copy an ID Card on A4 Paper and Cut the Paper in Half Load Documents on the Scanner Glass Copy Settings 136 ...

Page 142: ...ided copy layout from the following options before you can start 2 sided copying The layout of your original document determines which 2 sided copy layout you should choose When you manually make 2 sided copies from a 2 sided document use the scanner glass You can use only A4 size plain paper Portrait 1 sided to 2 sided Long Edge Flip 1 2 1 2 1 sided to 2 sided Short Edge Flip 1 2 1 2 2 sided to 2...

Page 143: ... a 2 sided document manually 7 Review your settings on the touchscreen and then press OK 8 Press Mono Start or Colour Start 9 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and then press Continue to scan the page After scanning all the pages press Finish DO NOT touch the printed page until it is ejected the seco...

Page 144: ...Safety Guide 1 Place your identification card face down near the upper left corner of the scanner glass a b c d a a 3 mm or greater top left b 145 mm c 102 mm d Scannable area 2 Press Cut Copy 3 Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press...

Page 145: ...Related Information Cut Print Cut Copy Related Topics Copy Documents on A4 Paper and Cut the Paper in Half Copy Settings 140 ...

Page 146: ...Home Network Network Supported Basic Network Features Configure Network Settings Wireless Network Settings Network Features Brother Management Tools 141 ...

Page 147: ...loyment Wizard Yes Yes No 1 The default password to manage this machine s settings is located on the back of the machine and marked Pwd We recommend immediately changing the default password to protect your machine from unauthorised access When connecting your machine to an outside network such as the Internet make sure your network environment is protected by a separate firewall or other means in...

Page 148: ...Home Network Configure Network Settings Configure Network Settings Configure Network Settings Using the Control Panel Change Machine Settings Using Web Based Management 143 ...

Page 149: ...he control panel see Related Information Settings Tables You can also use management utilities such as Web Based Management to configure and change your Brother machine s network settings 1 Press Settings Network 2 Press a or b to display the network option and then press it Repeat this step until you access the menu you want to configure and then follow the touchscreen LCD instructions Related In...

Page 150: ...Home Network Wireless Network Settings Wireless Network Settings Use the Wireless Network Use Wi Fi Direct Enable Disable Wireless LAN Print the WLAN Report 145 ...

Page 151: ...k Using the Setup Wizard from Your Mobile Device Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network When the SSID i...

Page 152: ...orted models only or USB for the fastest throughput speed Although your machine can be used in both a wired and wireless network supported models only only one connection method can be used at a time However a wireless network connection and Wi Fi Direct connection or a wired network connection supported models only and Wi Fi Direct connection can be used at the same time If there is a signal in t...

Page 153: ...indows Download the installer from your model s Downloads page at support brother com Mac a Download the installer from your model s Downloads page at support brother com b Start the installer and then double click the Start Here Mac icon 2 Follow the on screen instructions 3 Select Wireless Network Connection Wi Fi and then click Next 4 Follow the on screen instructions You have completed the wir...

Page 154: ...our Mobile Device 1 Do one of the following Android devices Download and install Brother Mobile Connect from Google Play All iOS or iPadOS supported devices including iPhone iPad and iPod touch Download and install Brother Mobile Connect from the App Store 2 Start Brother Mobile Connect and then follow the on screen instructions to connect your mobile device to your Brother machine Related Informa...

Page 155: ...an I find this information Check the documentation provided with your wireless access point router The initial SSID could be the manufacturer s name or the model name If you do not know the security information please consult the router manufacturer your system administrator or your Internet provider 2 Press Settings Network WLAN Wi Fi Find Wi Fi Network 3 When Enable WLAN appears press Yes The wi...

Page 156: ...Related Information Use the Wireless Network 151 ...

Page 157: ...1 Press Settings Network WLAN Wi Fi WPS Push Button 2 When Enable WLAN appears press Yes The wireless setup wizard starts To cancel press No 3 When the touchscreen instructs you to start WPS press the WPS button on your wireless access point router Then press OK on your machine Your machine automatically tries to connect to your wireless network If your wireless device is connected successfully th...

Page 158: ...onnection when another device 2 such as a computer is used as the Registrar 2 1 1 Press Settings Network WLAN Wi Fi WPS PIN Code 2 When Enable WLAN appears press Yes The wireless setup wizard starts To cancel press No 3 The LCD displays an eight digit PIN and the machine starts searching for a wireless LAN access point router 4 Using a computer connected to the network in your browser s address ba...

Page 159: ...tructions supplied with your wireless LAN access point router If you use Windows 7 Windows 8 1 or Windows 10 as a Registrar you can install the printer driver after the wireless configuration by following the on screen instructions To install the driver and software necessary to use your machine go to your model s Downloads page at support brother com 7 Select your machine and click Next 8 Type th...

Page 160: ...upports the use of the first WEP key only 2 Press Settings Network WLAN Wi Fi Find Wi Fi Network 3 When Enable WLAN appears press Yes The wireless setup wizard starts To cancel press No 4 The machine searches for your network and displays a list of available SSIDs Press a or b to display the New SSID option and then press it 5 Press OK 6 Enter the SSID name and then press OK For more information a...

Page 161: ...lays Connected You have completed the wireless network setup To install the drivers and software necessary to use your machine go to your model s Downloads page at support brother com Related Information Use the Wireless Network Related Topics If You Are Having Difficulty with Your Machine s Network Enter Text on Your Brother Machine 156 ...

Page 162: ...LS CHAP AES TKIP EAP TTLS MS CHAP AES TKIP EAP TTLS MS CHAPv2 AES TKIP EAP TTLS PAP AES TKIP EAP TLS AES TKIP For example Network Name SSID HELLO Authentication Method Encryption Mode User ID Password EAP FAST MS CHAPv2 AES Brother 12345678 If you configure your machine using EAP TLS authentication you must install the client certificate issued by a CA before you start configuration Contact your n...

Page 163: ...ID and password if required and then press OK for each option For other selections enter the user ID and Password and then press OK for each option If you have not imported a CA certificate into your machine the machine displays No Verification If you selected the EAP TLS option select the encryption type TKIP AES or AES The machine will display a list of available Client Certificates and then sel...

Page 164: ...Settings Use Wi Fi Direct Use Wi Fi Direct Wi Fi Direct Overview Configure Your Wi Fi Direct Network Using the Push Button Method Configure a Wi Fi Direct Network Manually If You Are Having Difficulty with Your Machine s Network 159 ...

Page 165: ...ing a wireless router access point 1 2 1 Mobile device 2 Your Brother machine You can use Wi Fi Direct with either the wired or wireless network connection at the same time The Wi Fi Direct supported device can become a Group Owner When configuring the Wi Fi Direct network the Group Owner serves as an access point Related Information Use Wi Fi Direct Related Topics Configure Your Wi Fi Direct Netw...

Page 166: ... 4 When the Activate Wi Fi Direct on other device Then Press OK message appears turn your mobile device s Wi Fi Direct function on for more information see your mobile device s user s guide Press OK on your Brother machine 5 Do one of the following If your mobile device displays a list of machines with Wi Fi Direct enabled select your Brother machine If your Brother machine displays a list of mobi...

Page 167: ... Network Wi Fi Direct Manual 2 The machine will display the SSID Network Name and Password Network Key Go to your mobile device s wireless network settings screen select the SSID and then enter the password When your mobile device connects successfully the machine displays Connected Related Information Use Wi Fi Direct Related Topics Wi Fi Direct Overview Configure Your Wi Fi Direct Network Using ...

Page 168: ...Press Settings Network WLAN Wi Fi WLAN Enable 2 Do one of the following To enable Wi Fi select On To disable Wi Fi select Off 3 Press DCP J1800DW 1 Press Settings Network Network I F 2 Do one of the following To enable Wi Fi select WLAN Wi Fi To disable Wi Fi select Wired LAN 3 Press Related Information Wireless Network Settings 163 ...

Page 169: ...port Yes The machine will print the WLAN Report If the WLAN Report does not print check your machine for errors If there are no visible errors wait for one minute and then try to print the report again Related Information Wireless Network Settings Wireless LAN Report Error Codes Related Topics If You Are Having Difficulty with Your Machine s Network Configure IEEE 802 1x Authentication for a Wired...

Page 170: ...information Restart your wireless router access point If you cannot find the Network Name SSID and security information see the documentation provided with your wireless router access point or contact the router manufacturer your system administrator or Internet service provider TS 03 The wireless enterprise network and security settings you entered may be incorrect Check the following points and ...

Page 171: ... access point and the machine If your wireless router access point s Stealth Mode is on you may need to disable it to connect to the wireless network If you cannot find the Network Name SSID and security information see the documentation provided with your wireless router access point or contact the router manufacturer your system administrator or Internet service provider TS 07 The machine cannot...

Page 172: ...ty settings If the WLAN access point router is set to not broadcast the SSID the SSID will not automatically be detected You will have to manually enter the SSID name The Network key may also be described as the Password Security Key or Encryption Key If you do not know the SSID and wireless security settings of your WLAN access point router or how to change the configuration see the documentation...

Page 173: ...Home Network Network Features Network Features Print the Network Configuration Report Reset the Network Settings to Factory Default 168 ...

Page 174: ...k Configuration Report shows 0 0 0 0 wait for one minute and try printing it again You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 1 Press Settings All Settings Print Reports Network Configuration Yes The machine prints...

Page 175: ...all information such as the password and IP address This feature restores all wired supported models only and wireless network settings to the factory settings You can also reset the print server to its factory settings using Web Based Management 1 Press Settings All Settings Network Network Reset 2 The reset confirmation message is displayed Press OK for two seconds The machine will restart Relat...

Page 176: ... Tools Brother Management Tools Use one of Brother s management tools to configure your Brother machine s network settings Go to your model s Downloads page at support brother com to download the tools Related Information Network 171 ...

Page 177: ...Home Security Security Before Using Network Security Features Configure Certificates for Device Security Use SSL TLS Use IEEE 802 1x Authentication for a Wired or a Wireless Network 172 ...

Page 178: ...ryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the FTP and TFTP protocols Accessing the machine using these protocols is not secure Related Information Security Disable Unnecessary Protocols 173 ...

Page 179: ... the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Network Protocol Start from if the navigation menu is not shown on the left side of the screen 5 Clear any unnecessary protocol checkboxes to disable them 6 Click Submit 7 Restart your Br...

Page 180: ...ecurely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Step by Step Guide for Creating and Installing a Certificate Create a Self signed Certificate Create CSR and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Manage Multiple Certificates 175 ...

Page 181: ...ues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA When using a Certificate Signi...

Page 182: ...e from a Certificate Authority CA Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 Install the certificate issued by the CA on your Brother machine using Web Based Management 3 Install the certifi...

Page 183: ...e back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create Self Signed Certificate 6 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when acce...

Page 184: ... certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Install a Certificate on...

Page 185: ...etwork Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create CSR 6 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the outside world The length of the Common Name must be less than 64 bytes Enter an identifier s...

Page 186: ...mmend using the Web Server for the certificate template to securely create the Client Certificate If you are creating a Client Certificate for an IEEE 802 1x environment with EAP TLS authentication we recommend using User for the certificate template Related Information Create CSR and Install a Certificate from a Certificate Authority CA Related Topics Access Web Based Management 181 ...

Page 187: ...u can type another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is locate...

Page 188: ...Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 183 ...

Page 189: ...the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu ...

Page 190: ...can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Export shown ...

Page 191: ...elf signed Certificate or Certificate Issued by a CA 3 CA Certificate 2 We recommend storing fewer certificates than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot and then delete the expired certificate This ensures that you avoid configuration failure When you use HTTPS IPPS or IEEE 802 1x you must sele...

Page 192: ...Home Security Use SSL TLS Use SSL TLS Introduction to SSL TLS Manage Your Network Machine Securely Using SSL TLS Print Documents Securely Using SSL TLS 187 ...

Page 193: ...ocal or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS can be configured on both wired and wireless networks and will work with other forms of security such as WPA keys and firewalls Related Information Use SSL TLS Brief History of SSL TLS Benefits of Using SSL TLS 188 ...

Page 194: ...e little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers customer records etc SSL TLS uses extremely high ...

Page 195: ...o the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will see a confusing page of code and not the actual wage sl...

Page 196: ...Manage Your Network Machine Securely Using SSL TLS Configure a Certificate for SSL TLS and Available Protocols Access Web Based Management Using SSL TLS Install the Self signed Certificate for Windows users with Administrator Rights Configure Certificates for Device Security 191 ...

Page 197: ...aredPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Netwo...

Page 198: ... HTTPS protocol settings using the Web Based Management screen 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machin...

Page 199: ...then right click the Internet Explorer icon that appears on the taskbar Windows 7 and Windows Server 2008 Click Start All Programs 2 Right click Internet Explorer and then click Run as administrator If the More option appears click More If the User Account Control screen appears click Yes 3 Type https machine s IP address in your browser s address bar to access your machine where machine s IP addr...

Page 200: ...12 Click Finish 13 Click Yes if the fingerprint thumbprint is correct 14 Click OK Related Information Manage Your Network Machine Securely Using SSL TLS 195 ...

Page 201: ...SL TLS Print Documents Securely Using SSL TLS Print Documents Securely Using SSL TLS Print Documents Using SSL TLS Configure Certificates for Device Security Configure a Certificate for SSL TLS and Available Protocols 196 ...

Page 202: ...in field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Network Protocol Start from if the navigation menu is not shown on the left side of the screen 5 Make sure the IPP checkbox is selected If the IPP checkbox is not selected select the IPP checkbox and then click ...

Page 203: ...ireless Network Use IEEE 802 1x Authentication for a Wired or a Wireless Network What Is IEEE 802 1x Authentication Configure IEEE 802 1x Authentication for a Wired or a Wireless Network Using Web Based Management Web Browser IEEE 802 1x Authentication Methods 198 ...

Page 204: ...nd wireless networks that limits access from unauthorised network devices Your Brother machine supplicant sends an authentication request to a RADIUS server Authentication server through your access point or hub After your request has been verified by the RADIUS server your machine can access the network Related Information Use IEEE 802 1x Authentication for a Wired or a Wireless Network 199 ...

Page 205: ...802 1x authentication using Wireless setup wizard from the control panel Wireless network 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address...

Page 206: ...e CA Cert ServerID The verification method to check the common name 1 value of the server certificate in addition to the CA reliability of the server certificate 7 When finished with configuration click Submit For wired networks After configuring connect your machine to the IEEE 802 1x supported network After a few minutes print the Network Configuration Report to check the Wired IEEE 802 1x statu...

Page 207: ...creates an encrypted Secure Sockets Layer SSL Transport Layer Security TLS tunnel between a client and an authentication server for sending a user ID and password PEAP provides mutual authentication between the server and the client The Brother machine supports the following inner authentications PEAP MS CHAPv2 PEAP GTC EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ...

Page 208: ...Home Mobile Web Connect Mobile Web Connect Brother Web Connect AirPrint Mopria Print Service and Mopria Scan Brother Mobile Connect 203 ...

Page 209: ...onnect Brother Web Connect Brother Web Connect Overview Online Services Used with Brother Web Connect Set Up Brother Web Connect Scan and Upload Documents Using Brother Web Connect Download and Print Documents Using Brother Web Connect 204 ...

Page 210: ...ther machine must be connected to a network that has access to the Internet through either a wired or wireless connection For network setups that use a proxy server the machine must also be configured to use a proxy server If you are unsure of your network configuration check with your network administrator A proxy server is a computer that serves as an intermediary between computers without a dir...

Page 211: ...f your network uses a proxy server the following proxy server information must be configured on the machine Proxy server address Port number User Name Password 1 Press Settings All Settings Network Web Connect Settings Proxy Settings Proxy Connection 2 Press On 3 Press the option that you want to set and then enter the proxy server information Press OK 4 Press Related Information Brother Web Conne...

Page 212: ...s enabled in whichever browser you use 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to...

Page 213: ...g and synchronisation service URL www dropbox com OneDrive An online file storage sharing and management service URL https onedrive live com Box An online document editing and sharing service URL www box com OneNote An online document editing and sharing service URL www onenote com SharePoint Online An online content storage sharing and managing service for business URL www microsoft com sharepoin...

Page 214: ... PPTX Upload scanned images JPEG PDF DOCX XLSX PPTX TIFF JPEG PDF DOCX XLSX PPTX TIFF Not all services are available in all countries For Hong Kong Taiwan and Korea Brother Web Connect supports only file names written in English Files named in the local language will not be downloaded Related Information Brother Web Connect 209 ...

Page 215: ...r Web Connect Brother Web Connect Setup Overview Create an Account for Each Online Service Before Using Brother Web Connect Apply for Brother Web Connect Access Register an Account on Your Brother Machine for Brother Web Connect Set Up Brother Web Connect for Brother CreativeCenter 210 ...

Page 216: ...n additional account 3 2 1 1 User registration 2 Web Service 3 Obtain account Step 2 Apply for Brother Web Connect access Start Brother Web Connect access using a computer and obtain a temporary ID 3 2 1 1 Enter account information 2 Brother Web Connect application page 3 Obtain temporary ID Step 3 Register your account information on your machine so you can access the service you want to use Ente...

Page 217: ...Related Information Set Up Brother Web Connect 212 ...

Page 218: ...not already have an account use a computer to access the service s website and create an account After creating an account log on and use the account once with a computer before using the Brother Web Connect feature Otherwise you may not be able to access the service using Brother Web Connect If you already have an account there is no need to create an additional account After you finish creating ...

Page 219: ...n also access the website directly Type bwc brother com into your web browser s address bar Mac Type bwc brother com into your web browser s address bar The Brother Web Connect page launches 2 Select the service you want to use 3 Follow the on screen instructions and apply for access When using SharePoint Online follow the screen instructions to register a document library When finished your tempo...

Page 220: ...Brother Web Connect appears press OK 4 Press Register Delete Register Account 5 The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access Press OK 6 Enter the temporary ID using the LCD and then press OK An error message will appear on the LCD if the information you entered does not match the temporary ID you received when you applied for ac...

Page 221: ...for Brother CreativeCenter Brother Web Connect is set up to work with Brother CreativeCenter automatically No configuration is needed to create the calendars business cards posters and greeting cards available at https www creativecenter brother Brother CreativeCenter is not available in all countries Related Information Set Up Brother Web Connect 216 ...

Page 222: ... the respective service s website 1 Load your document 2 Press d or c to display Web Press Web You can also press Scan to Web If information regarding the Internet connection appears on the machine s LCD read the information and press OK Occasionally updates or announcements about Brother Web Connect s features will appear on the LCD Read the information and then press OK 3 Press a or b to display...

Page 223: ...s for sharing can also be downloaded to your machine and printed as long as you have viewing privileges for those documents To download other users documents you must have access privileges to view the corresponding albums or documents For Hong Kong Taiwan and Korea Brother Web Connect supports only file names written in English Files named in the local language will not be downloaded Related Info...

Page 224: ...ess it If the PIN entry screen appears enter the four digit PIN and press OK 4 Press a or b to display Download Print Press Download Print 5 Press a or b to display the album you want and then press it An album is a collection of documents However the actual term may differ depending on the service you use When using Evernote you must select the notebook and then select the note Some services do n...

Page 225: ... Read the information and then press OK 2 Press a or b to display Print CreativeCenter Templates Press Print CreativeCenter Templates 3 Press a or b to display the desired category and then press it 4 Select the desired file Enter the number of copies you want to print and then press OK Repeat this step until you have selected all the files that you want to print 5 When finished press OK If inform...

Page 226: ...Home Mobile Web Connect AirPrint AirPrint AirPrint Overview Before Using AirPrint macOS Print Using AirPrint Scan Using AirPrint macOS 221 ...

Page 227: ...hone iPod touch and Mac computer without the need to install a driver AirPrint also lets you scan documents to your Mac computer For more information visit Apple s website Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards Related Inf...

Page 228: ...e menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left The Add Printer screen appears 4 Do one of the following macOS v12 Select your machine and then select Brother XXX XXXX series where XXXX is the name of your model from the Use pop up menu macOS v11 and macOS v10 15 x Select your machine and then select AirPrint from the Use pop up menu 5 Click Add Related Inform...

Page 229: ...Home Mobile Web Connect AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod touch Print Using AirPrint macOS Cut Print Using AirPrint macOS 224 ...

Page 230: ...er tray and change the paper tray settings on your machine 3 Use Safari to open the page that you want to print 4 Tap or 5 Tap Print 6 Make sure your machine is selected 7 If a different machine or no machine is selected tap Printer A list of available machines appears 8 Tap your machine s name in the list 9 Select the options you want such as the number of pages to print and 2 sided printing if s...

Page 231: ...change the paper tray settings on your machine 3 On your Mac computer use Safari to open the page that you want to print 4 Click the File menu and then select Print 5 Make sure your machine is selected If a different machine or no machine is selected click the Printer pop up menu and then select your machine 6 Select the desired options such as the number of pages to print and 2 sided printing if ...

Page 232: ... The Scanner screen appears 6 If you place the document in the ADF select Use Document Feeder checkbox and then select the size of your document from the scan size setting pop up menu 7 Select the destination folder or destination application from the destination setting pop up menu 8 Click Show Details to change the scanning settings if needed You can crop the image manually by dragging the mouse...

Page 233: ...droid mobile devices developed by the Mopria Alliance With this service you can connect to the same network as your machine and print without additional setup 1 3 2 1 Android Mobile Device 2 Wi Fi Connection 3 Your Machine You must download the Mopria Print Service or Mopria Scan from Google Play and install it on your Android device Related Information Mobile Web Connect 228 ...

Page 234: ...er machine s features directly from your Android device Download and install Brother Mobile Connect from Google Play For all iOS or iPadOS supported devices including iPhone iPad and iPod touch Brother Mobile Connect allows you to use your Brother machine s features directly from your iOS or iPadOS device Download and install Brother Mobile Connect from the App Store Related Information Mobile Web...

Page 235: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview for Windows and Mac 230 ...

Page 236: ...o to your model s Downloads page at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store If prompted install the driver and software necessary to use your machine Download the installer from your model s Downloads page at support brother com Related Information Brother iPrint Scan for Windows and Mac Related Topics Print Using B...

Page 237: ...correctly The Scanner Cover and the Jam Clear Cover are fully closed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link indicator is blinking The machine s LCD is di...

Page 238: ...tridges under the following condition If you unplug the machine or remove the ink cartridge Cannot Clean XX Cannot Initialize XX Cannot Print XX The machine has a mechanical problem OR A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues discon...

Page 239: ...is left in the machine s memory Press The machine will cancel the job and clear it from the memory Try to print again Document Jam too Long The document was not inserted or fed correctly or the document scanned from the ADF was too long Remove the jammed document and then press Set the document in the ADF correctly See Related Information Load Documents in the Automatic Document Feeder ADF See Rel...

Page 240: ... Related Information Paper is Jammed in the Front of the Machine Jam Front Make sure the paper guides are set to the correct paper size Jam Inside Front Repeat Jam Inside Front The paper is jammed in the machine Gently remove the jammed paper See Related Information Paper is Jammed Inside and in the Front of the Machine Jam Inside Front Make sure the paper guides are set to the correct paper size ...

Page 241: ... tray Do one of the following Refill the paper tray and then follow the LCD instructions Remove and reload the paper and then follow the LCD instructions See Related Information Load Paper The paper was not inserted in the centre position of the manual feed slot Remove the paper and reinsert it in the centre of the manual feed slot and then follow the LCD instructions See Related Information Load ...

Page 242: ...ed paper see Related Information Printer Jam or Paper Jam Repetitive No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following Refill the paper tray and then follow the LCD instructions Remove and reload the paper and then follow the LCD instructions See Related Information Load Paper Paper dust has accumulated on the surface of the paper p...

Page 243: ... An ink cartridge has been installed in the wrong position Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions Related Information Troubleshooting Error Messages When Using the Brother Web Connect Feature Related Topics Touchscreen LCD Overview Print the Network Configuration Report Replace the Ink Cartridges Change the Che...

Page 244: ...gain later If the Web or Apps option was pressed soon after the machine was turned on the network connection may not have been established yet Wait and try again Connection Error 07 Date and time settings are incorrect Set the date and time correctly Note that if the machine s power cord is disconnected the date and time settings may have reset to factory settings Authentication Error Error Messag...

Page 245: ...not supported The file is corrupted The file cannot be used Check the service s size or format restrictions Save the file as a different type If possible get a new uncorrupted version of the file Server Error 13 There is a problem with the service and it cannot be used now Wait and try again If you get the message again access the service from a computer to confirm if it is unavailable Shortcut Er...

Page 246: ...ting Document Jams Document Jams Related Models DCP J1800DW Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Remove Paper Scraps Jammed in the ADF Error and Maintenance Messages 241 ...

Page 247: ...nit Related Models DCP J1800DW 1 Remove any paper from the ADF that is not jammed 2 Open the ADF cover 3 Remove the jammed document by pulling it upwards 4 Close the ADF cover 5 Press IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the centre Related Information Document Jams 242 ...

Page 248: ...ADF Unit Document is Jammed inside the ADF Unit Related Models DCP J1800DW 1 Remove any paper from the ADF that is not jammed 2 Lift the document cover 3 Pull the jammed document out to the left 4 Close the document cover 5 Press Related Information Document Jams 243 ...

Page 249: ... ADF Remove Paper Scraps Jammed in the ADF Related Models DCP J1800DW 1 Lift the document cover 2 Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 3 Close the document cover 4 Press Related Information Document Jams 244 ...

Page 250: ... and remove the jammed paper Paper is Jammed Inside and in the Front of the Machine Jam Inside Front Paper is Jammed in the Front of the Machine Jam Front Paper is Jammed in the Back of the Machine Jam Rear Error and Maintenance Messages Paper Handling and Printing Problems 245 ...

Page 251: ...or Repeat Jam follow these steps 1 Unplug the machine from the electrical socket 2 Pull the paper tray 1 completely out of the machine as shown by the arrow 1 3 Pull the two green levers inside the machine to release the jammed paper CAUTION The cutter installed in the machine has sharp edges which may cause an injury Keep your hands away from the cutter located behind the Paper Feed Rollers 4 Slo...

Page 252: ...that stretches across the width of the machine 1 Doing this may cause damage to the machine 1 If the print head is in the right corner as shown in the illustration 2 you cannot move it Follow these steps a Close the scanner cover and then reconnect the power cord b Open the scanner cover again and then press and hold until the print head moves to the centre c Unplug the machine from the power sour...

Page 253: ...he illustration 3 to move the print head If ink gets on your skin or clothing immediately wash it off with soap or detergent If your LCD error message was Repeat Jam Inside Front or Repeat Jam move the print head and then remove any paper remaining in this area Make sure scraps of paper are not left in the corners of the machine 1 and 2 1 2 7 Gently close the scanner cover using both hands 248 ...

Page 254: ...achine has sharp edges which may cause an injury Keep your hands away from the cutter located behind the Paper Feed Rollers b Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine 1 c Slowly pull the jammed paper out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely 8 Slowly push the paper tray completely into the machine 249 ...

Page 255: ...chine from the electrical socket and open the manual feed slot cover 2 Load one sheet of thick A4 or Letter sized paper such as glossy paper in the manual feed slot Insert the paper deep into the manual feed slot 3 Re connect the power cord The paper you placed in the manual feed slot will be fed through the machine and ejected If the thick paper is pushing any jammed paper out remove the jammed p...

Page 256: ...ese steps 1 Unplug the machine from the electrical socket 2 Pull the paper tray 1 completely out of the machine as shown by the arrow 1 3 Pull the two green levers inside the machine to release the jammed paper CAUTION The cutter installed in the machine has sharp edges which may cause an injury Keep your hands away from the cutter located behind the Paper Feed Rollers 4 Slowly pull out the jammed...

Page 257: ... open the Jam Clear Cover at the back of the machine 1 c Slowly pull the jammed paper out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely 5 Slowly push the paper tray completely into the machine 6 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 7 Reconnect the power cord 252 ...

Page 258: ...ver 2 Load one sheet of thick A4 or Letter sized paper such as glossy paper in the manual feed slot Insert the paper deep into the manual feed slot 3 Re connect the power cord The paper you placed in the manual feed slot will be fed through the machine and ejected If the thick paper is pushing any jammed paper out remove the jammed paper Related Information Printer Jam or Paper Jam Related Topics ...

Page 259: ...chine as shown by the arrow 1 3 Pull the two green levers inside the machine to release the jammed paper CAUTION The cutter installed in the machine has sharp edges which may cause an injury Keep your hands away from the cutter located behind the Paper Feed Rollers Depending on the paper size it is easier to remove the jammed paper from the front of the machine rather than from the back of the mac...

Page 260: ...s closed completely 7 Slowly push the paper tray completely into the machine 8 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 9 Reconnect the power cord Related Information Printer Jam or Paper Jam Related Topics Error and Maintenance Messages 255 ...

Page 261: ...there is a problem with your machine check the following topics You can correct most problems yourself If you need additional help go to your model s FAQs Troubleshooting page at support brother com Using non Brother supplies may affect the print quality hardware performance and machine reliability Paper Handling and Printing Problems Other Problems Network Problems AirPrint Problems 256 ...

Page 262: ... appear select your printer driver Click Printer in the menu bar and make sure Use Printer Offline is not selected Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers Right click the Brother XXX XXXX Printer where XXX XXXX is the name of your model Click See what s printing If printer driver options appear select your printer driver ...

Page 263: ... when the document is displayed on the screen but do not appear when the document is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Related Information Unprintable Area Cannot perform Page Layout printing Windows Check that the paper size setting in the application and in the printer driver are the sam...

Page 264: ...orrect the Paper Feed to Clear Vertical Lines Make sure you are using Brother Original ink Try using the recommended types of paper See Related Information Acceptable Print Media To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recom...

Page 265: ... Size and Paper Type If you use glossy photo paper make sure the paper type setting is correct Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Related Information Clean the Machine s Printer Platen Make sure you are using Brother Original ink Make sure you are using the paper support flap See Related Information Load Paper Make ...

Page 266: ...m Clear Cover is closed correctly See Related Information Printer Jam or Paper Jam Make sure the Base Pad in the paper tray is not dirty See Related Information Clean the Base Pad There is a paper jam See Related Information Printer Jam or Paper Jam Make sure the paper guides are set to the correct paper size Use the jam prevention settings For copying See Related Information Change the Print Opti...

Page 267: ...er Pick up Rollers Printer Jam or Paper Jam Print Settings Windows Prevent Smudged Printouts and Paper Jams Windows Clean the Base Pad Change the Print Options to Improve Your Print Results Reduce Printing Noise Correct the Paper Feed to Clear Vertical Lines Clean the Print Head Using Web Based Management Paper Capacity of the Paper Tray 262 ...

Page 268: ...ated Information Load Documents on the Scanner Glass Fit to Page does not work correctly Make sure the document is not skewed on the scanner glass Reposition the document and try again Smudge or stain on the reverse side of the page when using the 2 sided copy feature Change the print options See Related Information Change the Print Options to Improve Your Print Results Scanning Difficulties Diffi...

Page 269: ...ine s display Related Information If You Are Having Difficulty with Your Machine Related Topics Troubleshooting Clean the Scanner Correct the Paper Feed to Clear Vertical Lines Load Documents in the Automatic Document Feeder ADF Load Documents on the Scanner Glass Change the Print Options to Improve Your Print Results 264 ...

Page 270: ... Having Difficulty with Your Machine Network Problems Network Problems Use the Network Connection Repair Tool Windows Check Your Machine s Network Settings If You Are Having Difficulty with Your Machine s Network Troubleshooting 265 ...

Page 271: ...ool 3 Follow the on screen instructions 4 Check the diagnosis by printing the Network Configuration Report The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair Tool option in the Status Monitor Right click the Status Monitor screen and then click Other Settings Enable Connection Repair Tool This is not recommended when your network administrator ha...

Page 272: ...u Are Having Difficulty with Your Machine Network Problems Check Your Machine s Network Settings Check Your Machine s Network Settings Print the Network Configuration Report Change Machine Settings Using Web Based Management 267 ...

Page 273: ...less LAN access point router may be used as the default security settings Consult with the access point router manufacturer your Internet provider or network administrator Wireless Your Brother machine s MAC address is not allowed Confirm that the Brother machine s MAC Address is allowed in the filter You can find the MAC Address on your Brother machine s control panel Wireless Your wireless LAN a...

Page 274: ... work Windows Configure the third party Security Firewall Software to allow Network scanning To add port 54925 for Network scanning type the information below In Name Type any description for example Brother NetScan In Port number Type 54925 Type 137 Type 161 In Protocol UDP is selected See the instruction manual that came with your third party Security Firewall Software or contact the software ma...

Page 275: ...u bar appears click Settings Control Panel In the Hardware group click View devices and printers Printers Windows 7 Click Start Devices and Printers Windows Server 2008 Click Start Control Panel Printers Mac Click System Preferences Printers Scanners Wired Wireless Your Brother machine is not connected to the wireless network Print the WLAN Report to check the error code on the printed report Wire...

Page 276: ... address and the Subnet Mask are set correctly Wired Wireless Check that your Brother machine is connected to the wireless network Print the WLAN Report to check the error code on the printed report Wireless If you have checked and tried all of the above but you are still having problems see the instructions supplied with your wireless LAN access point router to find the SSID Network Name and the ...

Page 277: ...er key on your keyboard 3 Confirm the values for the IPv4 address and subnet mask 4 Type exit and then press the Enter key on your keyboard Configure the IP Address on your computer Mac 1 Select System Preferences from the Apple menu 2 Click Network Advanced TCP IP 3 Confirm the values for the IPv4 address and subnet mask Configure the IP Address on your Brother machine Print the Network Configura...

Page 278: ...same network Move the mobile device closer to the wireless access point router or to your machine I cannot print Make sure your machine is turned on Make sure your machine and your mobile device or Mac are connected to the same network I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Related Informa...

Page 279: ...ettings Machine Info 2 Press one of the following options Option Description Serial No Check your machine s serial number Firmware Version Check your machine s firmware version Firmware Update Update your machine to the latest firmware Firmware Auto Check View firmware information on the Home screen Page Counter Check the number of total pages the machine has printed 3 Press Related Information Tr...

Page 280: ... Machine Reset Your Machine 1 Press Settings All Settings Initial Setup Reset 2 Press the reset option you want to use 3 Press OK for two seconds to reboot the machine Related Information Troubleshooting Reset Functions Overview 275 ...

Page 281: ...t the print server back to its default factory settings includes Password and IP Address information 3 All Settings Use this reset function to reset all of the machine s settings to the settings originally set at the factory We strongly recommend you perform this operation when you dispose of the machine DCP J1800DW Unplug the interface cable before you select Network or All Settings Related Infor...

Page 282: ...tine Maintenance Replace the Ink Cartridges Clean Your Brother Machine Check Your Brother Machine Correct the Paper Feed to Clear Vertical Lines Change the Print Options to Improve Your Print Results Pack and Ship Your Machine 277 ...

Page 283: ...tely If left as is it may cause redness or mild inflammation of the eye In case of any abnormality consult with your doctor IMPORTANT Brother strongly recommends that you do not refill the ink cartridges provided with your machine We also strongly recommend that you continue to use only Brother Original replacement ink cartridges Use or attempted use of potentially incompatible ink and or cartridg...

Page 284: ...e area indicated 1 this can prevent the machine from detecting the cartridge 1 4 Insert the ink cartridge in the direction of the arrow on the label Each colour has its own correct position 5 Gently push the area marked PUSH until the ink cartridge locks into place and then close the ink cartridge cover The machine resets the ink dot counter 279 ...

Page 285: ... NOT touch the ink cartridge insertion slots the ink may stain your skin If you mix the colours by installing an ink cartridge in the wrong position the LCD shows Wrong Ink Colour Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions Use unopened ink cartridges by the expiration date written on the ink cartridge package DO NO...

Page 286: ...Print Head from Your Brother Machine Clean the Print Head Using Web Based Management Clean the Print Head from Your Computer Windows Clean the Machine s LCD Clean the Outside of the Machine Clean the Machine s Printer Platen Clean the Paper Feed Rollers Clean the Base Pad Clean the Paper Pick up Rollers 281 ...

Page 287: ...he white bar 1 and the glass strip 2 with a lint free cloth moistened with water ADF models only 2 1 ADF models only If you feel dirt or debris clean the glass again You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt When there is a spot of dirt or correction fluid on the glass strip the printed sample shows a vertical line After the gla...

Page 288: ...Related Topics Other Problems 283 ...

Page 289: ...cessarily IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty 1 Press Ink Print Head Cleaning 2 Press Black only Colour only or All 3 Press Normal Strong or Strongest 4 Press Start The machine cleans the print head If you clean the print head and the print has not improved try installing a new Genuine Brother Brand replace...

Page 290: ...e the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click General Print Head Cleaning Start from if the navigation menu is not shown on the left side of the screen 5 Select the Normal Strong or Strongest option for the cleaning strength you want 6 Clic...

Page 291: ...rinters For Windows 7 and Windows Server 2008 R2 Click Start Devices and Printers For Windows Server 2008 Click Start Control Panel Hardware and Sound Printers 2 Right click the Brother XXX XXXX Printer icon where XXX XXXX is the name of your model and then select Printing preferences If printer driver options appear select your printer driver The printer driver dialog box appears 3 Click the Main...

Page 292: ... Clean the Print Head Using Web Based Management 287 ...

Page 293: ...Machine s LCD IMPORTANT DO NOT use liquid cleaners including ethanol 1 Press and hold down to turn off the machine The LCD displays Shutting Down for a few seconds before the power goes off 2 Clean the LCD with a dry soft lint free cloth Related Information Clean Your Brother Machine 288 ...

Page 294: ...y crack the panel 1 If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Wipe the outside of the machine with a dry lint free cloth to remove dust 4 Lift the output paper tray cover and remove anything that is stuck inside the paper tray 5 Wipe the inside and the outside of the paper tray with a dry lint free cloth to...

Page 295: ...hine to lift the scanner cover into the open position 2 Clean the machine s printer platen 1 and the area around it wiping off scattered ink with a dry soft lint free cloth 1 2 IMPORTANT DO NOT touch the encoder strip the thin strip of plastic that stretches across the width of the machine 2 Doing this may cause damage to the machine 3 Gently close the scanner cover using both hands 4 Reconnect th...

Page 296: ...rollers with a dry soft lint free cloth to remove all moisture 1 5 Lift the flap 2 and then clean the back side of the Paper Feed Rollers 1 with a soft lint free cloth moistened with water After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 2 CAUTION The cutter installed in the machine has sharp edges which may cause an injury Keep your hands away from the cutt...

Page 297: ... If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Clean the Base Pad 1 with a soft lint free cloth moistened with water After cleaning wipe the pad with a dry soft lint free cloth to remove all moisture 1 4 Slowly push the paper tray completely into the machine Related Information Clean Your Brother Machine Relate...

Page 298: ...per support 3 Pull the paper tray 1 completely out of the machine as shown by the arrow 1 4 Clean the Paper Pick up Rollers 1 with a soft lint free cloth moistened with water Slowly turn the rollers so that the whole surface is cleaned After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the po...

Page 299: ...e Check Your Brother Machine Check the Print Quality Check the Print Alignment from Your Brother Machine Check the Ink Volume Page Gauge Monitor Machine Status from Your Computer Windows Monitor Machine Status Using Brother iPrint Scan Windows Mac 294 ...

Page 300: ...he Print Quality check If lines are missing see Poor as follows press Yes OK Poor 5 When the LCD message prompts you to check the print quality of each colour press the number of the pattern 1 4 that most closely matches the printing result 6 Do one of the following If print head cleaning is needed press Start to start the cleaning procedure If print head cleaning is not needed the menu screen rea...

Page 301: ...e printed sample looks like this After the print head nozzle is cleaned the lines are gone Related Information Check Your Brother Machine Related Topics Paper Handling and Printing Problems Clean the Print Head from Your Brother Machine 296 ...

Page 302: ...s been completed appears on the LCD 4 Press Auto or Manual If you select the Auto mode the print alignment is automatically adjusted by scanning the check sheet If you select the Manual mode you need to input information printed on the check sheet manually 5 If you selected the Auto mode select the paper size to print the check sheet on 6 Load specified size paper in the tray and then press Start ...

Page 303: ...ons appears The ink level is low The ink cartridge needs to be replaced To check or print the model numbers of the ink cartridges press Back to go back to the Ink menu screen Press Ink Cartridge Model and follow the instruction on the touchscreen 2 Press You can also check the ink volume from your computer For detailed information about the measuring methods used for the approximate yields visit s...

Page 304: ...own list and select your model name if not already selected Click Tools in the left navigation bar and then click Status Monitor Troubleshooting Click the Troubleshooting button to access the troubleshooting website Remaining Page Settings Click the Remaining Page Settings button to change the display settings for the approximate page yield Looking for replacement supplies Click the Looking for re...

Page 305: ... Brother Machine Status Monitor Indicators and What They Mean Windows Turn Off the Show Status Monitor Feature Windows Turn Off the Status Monitor Windows Related Topics Cancel a Print Job Windows Check the Ink Volume Page Gauge 300 ...

Page 306: ...dicators and What They Mean Windows When you start up your computer the Brother Status Monitor icon appears on the task tray A green icon indicates the normal stand by condition A yellow icon indicates a warning A red icon indicates an error has occurred A grey icon indicates the machine is offline Related Information Monitor Machine Status from Your Computer Windows 301 ...

Page 307: ...ting is Only when printing from this PC To turn it off follow these steps 1 Right click the Brother Status Monitor icon or window select the Status Monitor Settings option and then click Options The Options window appears 2 Click the Show Status Monitor tab and then select Off for Status Monitor Display Options 3 Click OK Even if the Show Status Monitor feature is turned off you can check the mach...

Page 308: ... Status from Your Computer Windows Turn Off the Status Monitor Windows Turn Off the Status Monitor Windows 1 Right click the Brother Status Monitor icon or window and then select Exit 2 Click OK Related Information Monitor Machine Status from Your Computer Windows 303 ...

Page 309: ...rother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK Status icons Icon Description A green icon indicates the normal stand by condition A yellow icon indicates a warning...

Page 310: ...iffer depending on the version of the application The remaining ink amount is approximate and may differ from the actual amount of remaining ink You can also check the remaining ink amount using Web Based Management Related Information Check Your Brother Machine Related Topics Check the Ink Volume Page Gauge 305 ...

Page 311: ...a print quality check has been completed appears on the LCD 4 Press Auto or Manual If you select the Auto mode the paper feed is automatically adjusted by scanning the check sheet If you select the Manual mode you need to input information printed on the check sheet manually 5 If you selected the Auto mode select the paper size to print the check sheet on 6 Load specified size paper in the tray an...

Page 312: ... mobile device If you are experiencing poor print quality when printing from your computer change your printer driver settings 1 Press Ink Print Options 2 Press one of the following options Option Description Reduce Smudging Select this option if you have problems with smudged printouts or paper jams Enhance Print Select this option if you have problems with blurred printouts 3 Follow the LCD menu...

Page 313: ...ses have stopped Not allowing the machine to finish this parking process may lead to print problems and possible damage to the print head 1 Unplug the machine from the electrical socket 2 Using both hands use the finger holds on each side of the machine to lift the scanner cover into the open position 3 Unplug the interface cable from the machine if it is connected 4 Gently close the scanner cover...

Page 314: ...ip the machine without it DO NOT leave the ink cartridges in the machine during shipping 8 Wrap the machine in the bag 9 Pack the machine in the original carton with the original packing material as shown below Do not pack the used ink cartridge in the carton 309 ...

Page 315: ...10 Close the carton and tape it shut Related Information Routine Maintenance Related Topics Replace the Ink Cartridges 310 ...

Page 316: ...ine Settings Machine Settings Customise settings and features to make your machine a more efficient work tool Change Machine Settings from the Control Panel Change Machine Settings Using Web Based Management 311 ...

Page 317: ...ine Settings from the Control Panel Change Machine Settings from the Control Panel In the Event of Power Failure Memory Storage General Settings Save Your Favourite Settings as a Shortcut Print Reports Settings and Features Tables 312 ...

Page 318: ...rol Panel In the Event of Power Failure Memory Storage In the Event of Power Failure Memory Storage Your menu settings are stored permanently and will not be lost Temporary settings are lost Related Information Change Machine Settings from the Control Panel 313 ...

Page 319: ...s General Settings Adjust the Machine Volume Set Sleep Mode Countdown Set the Machine to Power Off Automatically Set the Date and Time Set the Time Zone Adjust the LCD Backlight Brightness Change How Long the LCD Backlight Stays On Reduce Printing Noise Change the Keyboard Setting 314 ...

Page 320: ...Panel General Settings Adjust the Machine Volume Adjust the Machine Volume 1 Press Settings All Settings General Setup Beep 2 Press a or b to display the Off Low Med or High option and then press the option you want 3 Press Related Information General Settings 315 ...

Page 321: ... job Use these instructions to set a time delay countdown before the machine enters Sleep Mode The timer will restart if any operation is carried out on the machine such as receiving a print job The factory setting is five minutes 1 Press Settings All Settings General Setup Sleep Time 2 Enter the number of minutes 1 60 you want to set on the touchscreen and then press OK 3 Press When the machine g...

Page 322: ...chine manually To turn on the machine after the Auto Power Off feature has turned it Off press The machine does not power off automatically when The machine is connected to a wired network DCP J1800DW The machine is connected to a wireless network WLAN Enable is set to On or WLAN Wi Fi is selected in the Network I F setting 1 Press Settings All Settings General Setup Auto Power Off 2 Press a or b ...

Page 323: ...press OK 5 Enter two digits for the month on the touchscreen and then press OK 6 Enter two digits for the day on the touchscreen and then press OK 7 Press Clock Type 8 Press 12h Clock or 24h Clock 9 Press Time 10 To enter the time do one of the following If you selected 12h Clock enter the time in 12 hour format using the touchscreen and then press AM or PM Press OK If you selected 24h Clock enter...

Page 324: ...al Settings Set the Time Zone Set the Time Zone Set the time zone for your location on the machine This feature is available only in some countries 1 Press Settings 2 Press Date Time Time Zone 3 Enter your time zone 4 Press OK 5 Press Related Information General Settings 319 ...

Page 325: ...LCD Backlight Brightness Adjust the LCD Backlight Brightness If you are having difficulty reading the LCD changing the brightness setting may help 1 Press Settings All Settings General Setup LCD Settings Backlight 2 Press the Light Med or Dark option 3 Press Related Information General Settings 320 ...

Page 326: ...ays On Change How Long the LCD Backlight Stays On Set how long the LCD backlight stays on 1 Press Settings All Settings General Setup LCD Settings Dim Timer 2 Press a or b to display the 10 Secs 30 Secs 1 Min 2 Mins 3 Mins or 5 Mins option and then press the option you want 3 Press Related Information General Settings 321 ...

Page 327: ...rinting noise When Quiet Mode is turned on the print speed becomes slower The factory setting is Off When the Quiet Mode setting is turned on appears on the Home screen 1 Press Settings All Settings General Setup Quiet Mode 2 Press On or Off 3 Press Related Information General Settings Related Topics Touchscreen LCD Overview Paper Handling and Printing Problems 322 ...

Page 328: ...ol Panel General Settings Change the Keyboard Setting Change the Keyboard Setting You can choose the type of keyboard for the LCD 1 Press Settings All Settings General Setup Keyboard Settings 2 Press QWERTY or ABC 3 Press Related Information General Settings 323 ...

Page 329: ...Home Machine Settings Change Machine Settings from the Control Panel Save Your Favourite Settings as a Shortcut Save Your Favourite Settings as a Shortcut Add Shortcuts Change or Delete Shortcuts 324 ...

Page 330: ...s 2 Press a tab from 1 to 3 3 Press where you have not added a Shortcut 4 Press a or b to display Copy 5 Press Copy 6 Press Options 7 Press a or b to display the available settings and then press the setting you want to change 8 Press a or b to display the available options for the setting and then press the option you want Repeat the previous and this steps until you have selected all the setting...

Page 331: ...ess and hold the Shortcut you want to change 4 Press Edit To delete the Shortcut press Delete To edit the name of the Shortcut press Rename and follow the LCD menus 5 Press Options 6 Press a or b to display the available settings and then press the setting you want to change 7 Change the settings for the Shortcut you selected Press OK 8 Press OK when you have finished changing the settings 9 Press...

Page 332: ...Home Machine Settings Change Machine Settings from the Control Panel Print Reports Print Reports Reports Print a Report 327 ...

Page 333: ...ilable User Settings The User Settings report prints a list of your current settings Network Configuration network models The Network Configuration report prints a list of your current network settings WLAN Report wireless models The WLAN Report prints the wireless LAN connectivity diagnosis Related Information Print Reports 328 ...

Page 334: ...from the Control Panel Print Reports Print a Report Print a Report 1 Press Settings All Settings Print Reports 2 Press a or b to display the report options and then press the option you want 3 Press Yes 4 Press Related Information Print Reports 329 ...

Page 335: ...e Settings Change Machine Settings from the Control Panel Settings and Features Tables Settings and Features Tables Settings Tables 2 7 67 5 mm Touchscreen models Features Tables 2 7 67 5 mm Touchscreen models 330 ...

Page 336: ...LAN Wi Fi Access the WLAN setting menus Wi Fi Direct Access the Wi Fi Direct setting menus Network I F DCP J1800DW Select the network connection type Tray Setting Access the tray setting menus Wi Fi Direct Access the Wi Fi Direct setting menus Quiet Mode Decrease printing noise All Settings Configure the detailed settings General Setup All Settings General Setup Level 3 Level 4 Level 5 Description...

Page 337: ...at is displayed when you press Scan Screen Set the default Scan screen settings Keyboard Settings Select the type of keyboard for the LCD Sleep Time Select how long the machine must be idle before it goes into Sleep Mode Auto Power Off Select how long the machine must wait before it automatically turns itself off after entering Sleep Mode When set to Off the machine does not power off automaticall...

Page 338: ... Subnet mask Gateway Enter the Gateway address Node Name Enter the Node name WINS Configuration Select the WINS configuration mode WINS Server Specify the IP address of the primary or secondary WINS server DNS Server Specify the IP address of the primary or secondary DNS server APIPA Set the machine to allocate the IP address from the link local address range automatically IPv6 Turn the IPv6 proto...

Page 339: ...Wi Fi Direct network status Signal View the current Wi Fi Direct network signal strength When your machine acts as Group Owner the LCD always indicates a strong signal I F Enable Turn the Wi Fi Direct connection on or off Message from Brother Message from Brother Display messages and notifications from Brother Status Web Connect Settings Proxy Settings Proxy Connection Change the Web connection se...

Page 340: ...er of pages the machine has printed Initial Setup All Settings Initial Setup Level 3 Level 4 Descriptions Date Time Date Set the date and time on your machine Time Clock Type Select the time format 12 hour or 24 hour Time Zone Set your time zone Reset Machine Reset Restore all the machine s settings that you have changed such as Date and Time Network Restore all network settings back to the factor...

Page 341: ...e paper in the tray Paper Size Select the paper size that matches the paper in the tray Enlarge Reduce 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjust the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Adjust the density Remove Background Colour Black Copy S...

Page 342: ...nt of background colour that is removed Colour Copy Settings 2 sided Copy Turn off or turn on 2 sided copying and select flip on long edge or flip on short edge Stack Sort Select to stack or sort multiple copies 2in1 ID Make 2in1 ID copies and cut the paper in half Auto Deskew Correct a skewed copy Scan Level 3 Level 4 Level 5 Level 6 Descriptions to PC to File Other Scan to Actions Scan documents...

Page 343: ...can for Fax Scan for Print Web Level 1 Descriptions Web Connect the Brother machine to an Internet service Apps Level 1 Descriptions Apps Connect the Brother machine to the Brother Apps service Download Software Level 1 Descriptions Download Software Displays information about downloading and installing software for mobile devices and computers Print Head Cleaning Level 1 Descriptions Print Head C...

Page 344: ...the shortcut Ink Level 2 Level 3 Descriptions Ink Volume Check the available ink volume Ink Cartridge Model Check your ink cartridge numbers Improve Print Quality Check Print Quality Check and correct the print quality alignment and paper feeding according to the LCD instructions Alignment Correct Paper Feed Print Head Cleaning Black only Clean the print head according to the LCD instructions Colo...

Page 345: ...ement Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set or Change a Login Password for Web Based Management 340 ...

Page 346: ...TTPS We recommend Microsoft Internet Explorer 11 Microsoft Edge for Windows Safari 13 for Mac Google Chrome for Android 4 x or later and Google Chrome Safari for iOS 10 x or later Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and your computer The ac...

Page 347: ...ecure HTTPS connection When you use HTTPS for Web Based Management configuration your browser will display a warning dialog box To avoid displaying the warning dialog box you can install a self signed certificate to use SSL TLS communication For more detailed information see Related Information Start from Your Web Browser Start from Brother iPrint Scan Windows Mac Start from Brother Utilities Wind...

Page 348: ... Click Tools in the left navigation bar and then click Machine Settings Web Based Management appears 3 If required type the password in the Login field and then click Login 4 If you want to pin the navigation menu on the left side of the screen click and then click You can now change the machine settings If you change the protocol settings you must restart the machine after clicking Submit to acti...

Page 349: ...Change Machine Settings Using Web Based Management Related Topics Print the Network Configuration Report Create a Self signed Certificate Install the Self signed Certificate for Windows users with Administrator Rights 344 ...

Page 350: ...ss For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 Do one of the following If you have previously set your own password type it and then click Login If you have not previously set your own password type the default login password and then click Login 4 G...

Page 351: ...Home Appendix Appendix Specifications Supply Specifications Brother Help and Customer Support 346 ...

Page 352: ...nter Type Inkjet Print Head Mono Piezo with 210 nozzles x 1 Colour Piezo with 210 nozzles x 3 Memory Capacity 512 MB Liquid Crystal Display LCD 1 2 7 in 67 5 mm TFT Colour Touchscreen LCD Power Source AC 220 to 240 V 50 60 Hz Power Consumption 2 DCP J1700DW Copying 3 Approx 15 W Ready 5 Approx 3 W Sleep 5 Approx 0 8 W Power Off 5 6 Approx 0 2 W DCP J1800DW Copying 4 Approx 21 W Ready 5 Approx 3 W ...

Page 353: ...ed to the USB interface Power consumption varies slightly depending on the usage environment or part wear 3 When single sided printing resolution standard document ISO IEC 24712 printed pattern 4 When using ADF single sided printing resolution standard document ISO IEC 24712 printed pattern 5 Measured according to IEC 62301 Edition 2 0 6 Even when the machine is turned off it will automatically tu...

Page 354: ...13 x 20 cm Cut Print A4 Maximum Paper Capacity Up to 1 sheet Paper Output 1 Up to 50 sheets of 80 gsm Plain Paper face up print delivery to the output paper tray 1 For glossy paper remove any printed pages from the output paper tray immediately to avoid smudging 2 B5 JIS and B6 JIS size paper are supported only in some countries Copy Specifications Colour Monochrome Yes Yes Copy Width 204 mm 1 Mul...

Page 355: ...10 x 15 cm Photo L 9 x 13 cm Photo 2L 13 x 18 cm Index card 13 x 20 cm Automatic 2 sided Paper Type Plain Paper Recycled Paper Paper Size 3 Print A4 Letter Executive A5 B5 JIS Cut Print A4 Print Speed See your model s page on your local Brother website 1 When printing on A4 size paper 2 When the Borderless feature is set to On 3 B5 JIS size paper is supported only in some countries Interface Speci...

Page 356: ...on PC Interface Processor Hard Disk Space to Install 1 USB 2 Wired LAN WLAN Wi Fi For Drivers For Applicatio ns Including Drivers Windows Operating System Windows 7 SP1 3 4 5 Windows 8 1 3 4 Printing Scanning 32 bit x86 or 64 bit x64 processor 650 MB 1 3 GB Windows 10 Home 3 4 Windows 10 Pro 3 4 Windows 10 Education 3 4 Windows 10 Enterprise 3 4 Windows 11 Home 3 4 Windows 11 Pro 3 4 Windows 11 Ed...

Page 357: ...es enhancing up to 19200 x 19200 dpi 4 Nuance PaperPort 14SE supports Windows 7 SP1 Windows 8 1 Windows 10 and Windows 11 5 Windows 7 SP1 Windows Server 2008 Windows Server 2008 R2 supported by Extend Security Updates until Jan 10 2023 6 macOS Disclaimer AirPrint capable Printing or scanning via macOS requires the use of AirPrint Mac drivers are not provided for this machine For the latest driver ...

Page 358: ... this process is complete the page yield for the cartridges provided with your machine is approximately the same as that of standard cartridges Replacement Supplies Black LC451XLBK Yellow LC451XLY Cyan LC451XLC Magenta LC451XLM Black Yellow Cyan and Magenta Approximately 500 pages 1 Black LC451BK Yellow LC451Y Cyan LC451C Magenta LC451M Black Yellow Cyan and Magenta Approximately 200 pages 1 1 All...

Page 359: ...ownload the latest software drivers and firmware to improve the performance of your machine and user documentation to learn how to get the most from your Brother product Further product and support information is available from your local Brother office website Visit www brother com to find the contact details for your local Brother office and to register your new product Related Information Appen...

Page 360: ...ASA Version 0 ...

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