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Brother DCP-315CN, Network User'S Manual

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Brother DCP-315CN Network User'S Manual Download Page 51

TROUBLESHOOTING 6 - 1

6

NC9100h_FM6.0

6

Troubleshooting

Overview

This chapter describes procedures for troubleshooting problems you 
may encounter with a Brother Print/Scan server, it is divided into the 
following sections: 

1

Installation Problems

2

Intermittent Problems 

3

Protocol-Specific Troubleshooting

Installation problems

If you cannot print over the network, check the following:

1

Make sure that the machine is powered on, is on-line and ready 
to print.

Verify that the machine and the configuration are correct by 
printing the Network configuration page. Refer to 3-19 of this 
user’s guide. If the test fails, check:

a

If the LCD does not display “LAN Active” after being 
connected to the network, then the network firmware settings 
may be corrupted. Please refer to Step 3.

b

In this event, try to restore the factory default settings of the 
Print/Scan server from the menu. (See Restoring the Network 
Settings to Factory Default on page 3-20) Once you have 
done that, switch the machine off then on again, then try to 
print out the Network configuration page. (See Network 
Configuration List on page 3-19)

Summary of Contents for DCP-315CN

Page 1: ...rint or view this manual from the CD ROM at any time please keep the CD ROM in a convenient place for quick and easy reference at all times The Brother Solutions Center http solutions brother com is your one stop resource for all your machine needs Download the latest drivers and utilities for your Brother machine read the FAQs and troubleshooting tips ...

Page 2: ... and product names mentioned in this user s guide are registered trademarks or trademarks of respective companies Compilation and Publication Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Br...

Page 3: ...er has set up an easy to use fax back system so you can get instant answers to common technical questions and information about all our products This is available 24 hours a day seven days a week You can use the system to send the information to any fax machine Call the number below and follow the recorded instructions to receive a fax about how to use the system and an Index of the subjects you c...

Page 4: ...er in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO T...

Page 5: ...gement Utilities 1 7 2 TCP IP Configuration 2 1 Assigning TCP IP Information Basic 2 1 Overview 2 1 Using the machine s control panel to allocate an IP address 2 2 Changing the IP Address using the BRAdmin Professional utility 2 2 Using BRAdmin Professional utility and the TCP IP Protocol to set the IP address 2 4 Assigning TCP IP Information Automatically Advanced 2 5 Using DHCP to Configure the ...

Page 6: ... not yet installed 4 2 Standard TCP IP Port Printing 4 2 Windows 2000 XP Printing Printer Driver already installed 4 3 For Windows 98 Me users 4 4 Overview 4 4 TCP IP Printing 4 5 Installing the Brother Peer to Peer Software 4 5 Associating to the printer 4 6 Adding a Second Brother LPR Port 4 7 Other Sources of Information 4 7 5 Network Printing from Macintosh 5 1 TCP IP Printing for Macintosh 5 ...

Page 7: ...n A 1 Appendix B A 2 Updating other machines through the Network Windows only A 2 Appendix C A 5 Specifications A 5 Operating System Support A 5 Protocol Support A 5 Network A 5 Network Printing A 5 Network PC Fax send A 5 Network Scanning A 6 Management Utilities A 7 Function Table and Factory Default Settings A 8 8 INDEX I 1 ...

Page 8: ...s are the standardized sets of rules for transmitting data on a network Protocols allow the users to gain access to network connected resources TCP IP This is the most popular set of protocols used for communication such as Internet and E mail This protocol can be used in almost all operating systems such as Windows Macintosh and Linux TCP IP is suited to a large scale network and is widely used f...

Page 9: ...ched network Example In a small network set the IP addresses by changing the final number 192 168 1 1 192 168 1 2 192 168 1 3 Subnet mask Subnet masks restrict network communication see example below Example PC1 can talk to PC2 PC1 IP Address 193 1 2 3 Subnet Mask 255 255 0 0 PC2 IP Address 193 1 3 4 Subnet Mask 255 255 0 0 Here is an example of an IP address and a subnet mask IP Address 193 1 2 3...

Page 10: ... data that arrives at the gateway If a destination is located at an external network the router transmits data to the external network If your network communicates with other networks you may need to configure the Gateway IP address If you do not know the Gateway IP address then contact your Network Administrator Node name Node name appears in current BRAdmin Professional or Printer configuration ...

Page 11: ...orks and network printing depending on the office environment and requirements We recommend to use this product in a Peer to Peer environment in which each computer directly sends and receives data to and from the Brother machine Peer to Peer Printing Each computer requires configuration of the printer port Your machine ...

Page 12: ...s configured If a TCP IP environment has already been established we recommend using Peer to Peer If routers are in use then computers can access the Brother machine through the routers In this case the Gateway address must be configured The Brother machine can also communicate with Macintosh TCP IP compatible Operating Systems devices Router TCP IP TCP IP Windows UNIX Windows R R Your machine ...

Page 13: ...0 XP supporting the TCP IP protocols and Macintosh Networks supporting Brother Ink Driver over TCP IP See TCP IP Printing for Macintosh on page 5 1 Network Scanning You can scan documents over the network to your computer See chapter 4 or 11 of the Software User s Guide on the CD ROM Network PC FAX not available for DCP 315CN You can directly send a PC file as a PC FAX on your Network See chapter ...

Page 14: ...1 7 INTRODUCTION NC9100h_FM6 0 Management Utilities The BRAdmin Professional utilities provide powerful easy to use configuration and management of Fax and network settings ...

Page 15: ...protocol is disabled the default IP address of a Brother Print Scan server is 192 0 0 192 However you can easily change this IP address number to match with the IP address details of your network This can be done in any of the following ways From your machine s control panel settings BRAdmin Professional utility for Windows 98 Me and Windows 2000 XP DHCP APIPA Reverse ARP RARP or BOOTP Other SNMP ...

Page 16: ... Professional The BRAdmin Professional utility can use the TCP IP protocols to communicate with the Brother Print Scan server If you wish to use the TCP IP protocol to manage the Print Scan server make sure that the Print Scan server has a valid IP address If you are not using DHCP BOOTP or RARP you will want to change the IP address This is how to change the IP address using the BRAdmin Professio...

Page 17: ...MAC address of your Print Scan server and click the Configure button You can find the node name and MAC address by printing out the machine configuration page See Network Configuration List on page 3 19 5 Enter the IP address Subnet mask and Gateway if needed of your Print Scan server 6 Click OK then select Close 7 With the correctly programmed IP address you will see the Brother Print Scan server...

Page 18: ...e IP Addressing APIPA DHCP clients automatically configure an IP address and subnet mask when a DHCP server is not available The device chooses it s own IP address in the range 169 254 1 0 through to 169 254 254 255 The subnet mask is automatically set to 255 255 0 0 and the gateway address is set to 0 0 0 0 By default the APIPA protocol is enabled If you do not want your Print Scan server configu...

Page 19: ... To verify that the rarp daemon is running on a Berkeley UNIX based system type the following command ps ax grep v grep grep rarpd For AT T UNIX based systems type ps ef grep v grep grep rarpd The Brother Print Scan server will get the IP address from the rarp daemon when the printer is powered on Using BOOTP to Configure the IP Address BOOTP is an alternative to rarp that has the advantage of all...

Page 20: ... the Print Scan server will load its IP address from the BOOTP server when the machine is powered on In order to enable BOOTP simply use an editor to delete the if there is no then BOOTP is already enabled Then edit the BOOTP configuration file usually etc bootptab and enter the name network type 1 for Ethernet Ethernet address and the IP address subnet mask and gateway of the Print Scan server Un...

Page 21: ...r network configuration Press Menu Set then press the appropriate number 5 for LAN for example In the LAN Main Setup menu there are two main selections Setup TCP IP and Setup Misc Proceed to the menu selection you wish to configure See Appendix of the User s Guide for the LAN menu options Please note that the machine is supplied with the BRAdmin Professional Windows software which can be used to c...

Page 22: ...ine obtains the IP address for itself The default setting is Auto For MFC 425CN 1 Press Menu Set 5 1 1 2 Press or to select Auto Static RARP BOOTP or DHCP 3 Press Menu Set 4 Press Stop Exit For DCP 315CN 1 Press Menu 2 Press or to select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 1 BOOT Method Press Set 5 Press or to select Auto Static RARP BOOTP or DHCP Pre...

Page 23: ...ay take a few minutes for the machine to scan the network for a server RARP mode Brother Print Scan server IP address can be configured using the Reverse ARP RARP facility on your host computer This is done by editing the etc ethers file if this file does not exist you can create it with an entry similar to the following 00 80 77 31 01 07 BRN_310107 Where the first entry is the Ethernet address of...

Page 24: ...c bootptab and enter the name network type 1 for Ethernet Ethernet address and the IP address subnet mask and gateway of the Print Scan server Unfortunately the exact format for doing this is not standardized so you will need to refer to your system documentation to determine how to enter this information many UNIX systems also have template examples in the bootptab file that you can use for refer...

Page 25: ... the IP address to use If you have selected a method other than Static the machine will attempt to determine its IP address using the DHCP or BOOTP protocols The default IP address of your machine will probably be incompatible with the IP address numbering scheme of your network We recommend that you contact your network manager for an IP address for the network the unit will be connected on For M...

Page 26: ... Press or to select 2 IP Address Press Set 5 Press or to select 1 to change Press Set 6 Press repeatedly to enter the first three digit number for the IP address Press Set Repeat this step until you have entered the fourth three digit number to complete the IP address 7 Press Stop Exit Each number can also be increased decreased by holding down or ...

Page 27: ...ubnet Mask address 3 Press Menu Set 4 Press Stop Exit For DCP 315CN 1 Press Menu 2 Press or to select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 3 Subnet Mask Press Set 5 Press or to select 1 to change Press Set 6 Press repeatedly to enter the first three digit number for the Subnet Mask address Press Set Repeat this step until you have entered the fourth th...

Page 28: ... Menu Set 5 1 4 2 Select 1 to change Enter the Gateway address 3 Press Menu Set 4 Press Stop Exit For DCP 315CN 1 Press Menu 2 Press or to select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 4 Gateway Press Set 5 Press or to select 1 to change Press Set 6 Press repeatedly to enter the first three digit number for the Gateway address Press Set Repeat this step ...

Page 29: ...or MFC 425CN 1 Press Menu Set 5 1 5 2 Select 1 to change Enter the Node Name 3 Press Menu Set 4 Press Stop Exit For DCP 315CN 1 Press Menu 2 Press or to select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 5 Node Name Press Set 5 The Node Name will be displayed 6 Press Stop Exit DCP 315CN cannot change the Node Name from the control panel menu however the BRAdm...

Page 30: ...1 Press Menu 2 Press or to select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 6 WINS Config Press Set 5 Press or to select Auto or Static Press Set 6 Press Stop Exit Auto Automatically uses a DHCP request to determine the IP addresses for the primary and secondary WINS servers You must set the BOOT Method to Auto for this feature to work Static Uses a specifi...

Page 31: ...o select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 7 WINS Server Press Set 5 Press or to select Primary or Secondary Press Set 6 Press repeatedly to enter the first three digit number for the WINS Server address Press Set Repeat this step until you have entered the fourth three digit number to complete the WINS Server address 7 Press Stop Exit Each number c...

Page 32: ... Service Secondary WINS Server IP Address This field specifies the IP address of the secondary WINS server It is used as a backup to the Primary WINS server address If the Primary server is unavailable the machine still can register itself with a secondary server If set to a non zero value the machine will contact this server to register its name with the Windows Internet Name Service If you have ...

Page 33: ...to select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 8 DNS Server Press Set 5 Press or to select Primary or Secondary Press Set 6 Press repeatedly to enter the first three digit number for the DNS Server address Press Set Repeat this step until you have entered the fourth three digit number to complete the DNS Server address 7 Press Stop Exit Each number can...

Page 34: ...chine will contact the Secondary DNS server APIPA The setting of On will cause the print server to automatically allocate a Link Local IP address in the range 169 254 1 0 169 254 254 255 when the Print Scan server cannot obtain an IP address through the BOOT Method you have set See BOOT Method on page 3 2 Selecting Off means the IP address doesn t change when the Print Scan server cannot obtain an...

Page 35: ...5 NC9100h_FM6 0 For DCP 315CN 1 Press Menu 2 Press or to select 3 LAN Press Set 3 Press or to select 1 Setup TCP IP Press Set 4 Press or to select 9 APIPA Press Set 5 Press or to select On or Off Press Set 6 Press Stop Exit ...

Page 36: ...ull Duplex 100B FD or Half Duplex 100B HD and 10BaseT Full Duplex 10B FD or Half Duplex 10B HD fix the print server link mode This change is valid after the print server has been reset default is Auto For MFC 425CN 1 Press Menu Set 5 2 1 2 Press or to select Auto 100B FD 100B HD 10B FD 10B HD 3 Press Menu Set 4 Press Stop Exit If you incorrectly set this value you may not be able to communicate wi...

Page 37: ... 0 For DCP 315CN 1 Press Menu 2 Press or to select 3 LAN Press Set 3 Press or to select 2 Setup Misc Press Set 4 Press or to select 1 Ethernet Press Set 5 Press or to select Auto 100B FD 100B HD 10B FD 10B HD Press Set 6 Press Stop Exit ...

Page 38: ...the Time Zone for Eastern Time in the USA and Canada is GMT 05 00 For MFC 425CN 1 Press Menu Set 5 2 2 2 Press or to enter the time 3 Press Menu Set 4 Press Stop Exit Windows Time Zone Setting You can determine the time difference for your location by using the Time Zone setting in Windows 1 Click on Start 2 Select Settings Control Panel 3 Double click on Date Time 4 Select Time Zone Verify your t...

Page 39: ...he current network Print Scan server Settings For MFC 425CN 1 Press Menu Set 6 6 2 Press Mono Start or Colour Start 3 Press Stop Exit For DCP 315CN 1 Press Menu 2 Press or to select 4 Print Reports Press Set 3 Press or to select 3 Network Config Press Set 4 Press Mono Start or Colour Start 5 Press Stop Exit ...

Page 40: ...ne except power cable 2 Press Menu Set 5 0 3 Press 1 to select Reset 4 Press 1 to select Yes 5 The machine will re start re connect cables once this is complete For DCP 315CN 1 Make sure the machine is not operating then disconnect all the cables from the machine except power cable 2 Press Menu 3 Press or to select 3 LAN Press Set 4 Press or to select 0 Factory Reset Press Set 5 Press to select 1 ...

Page 41: ...atically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol set APIPA to Off using control panel See APIPA on page 3 14 If the APIPA protocol is disabled the default IP address of a Brother Print Scan server is 192 0 0 192 To change it use the machine s control panel the BRAdmin Professional utility software or let your DHCP server allocat...

Page 42: ...the printer driver already installed section Standard TCP IP Port Printing 1 From the Printers folder select Add Printer The Add Printer Wizard will now start Click on Next 2 Now select the Local Printer option and deselect the Automatically detect and install my Plug and Play printer option 3 Click on Next 4 You must now select the correct Network printing port Select Create a new port and select...

Page 43: ...en click Next example is for Windows 2000 13 When the driver is installed click the Next button 14 Specify a name and click the Next button 15 Now specify if you wish to share the printer enter the share name and click Next 16 Continue through the Wizard clicking the Finish button when complete Windows 2000 XP Printing Printer Driver already installed If you have already installed the printer driv...

Page 44: ...ontrol panel See APIPA on page 3 14 If the APIPA protocol is disabled the default IP address of a Brother Print Scan server is 192 0 0 192 To change it use the machine s control panel the BRAdmin Professional utility software or let your DHCP server allocate an IP address to the printer 2 See Assigning TCP IP Information Automatically Advanced on page 2 4 to learn how to configure the IP address o...

Page 45: ...u program according to the Quick Setup Guide 2 Select the the model name and your language if necessary and the click Install Install Optional Applications 3 Click Network Print Software 4 Push the Next button in response to the Welcome message 5 Select the desired directory to install the Brother Peer to Peer Print LPR files and push Next The installation program will create the directory for you...

Page 46: ...rinter You must now create a printer on your Windows system using the standard Windows printer setup procedure 1 To do this go to the Start button select Settings and then Printers 2 Select Add Printer to begin the printer installation 3 Click Next when you get the Add Printer Wizard window 4 Select Local Printer when you are asked how the printers are connected to your computer and then push Next...

Page 47: ...printer that you wish to configure select File from the menu bar and then choose Properties Click on the Details tab and push the Add Port button In the Add Port dialog select the Other radio button and then highlight Brother LPR port Click OK and enter the port name The default port name is BLP1 If you have already used this name you will get an error message if you try to use it again in which c...

Page 48: ...ork Configuration capabilities Mac OS X 10 2 4 or greater The Simple Network Configuration capabilities let you create an instant network of computers and smart devices just by connecting them to each other The Simple Network Configuration capabilities on a Macintosh running OS X allow your machine to automatically configure its IP address settings Refer to the information below if you wish to lea...

Page 49: ...M MACINTOSH 5 2 NC9100h_FM6 0 1 Run the Print Center software and click Add 2 Select Rendezvous maybe changed in the future version of the Mac OS X and any Simple Network Configuration compatible machines will be displayed ...

Page 50: ...PRINTING FROM MACINTOSH NC9100h_FM6 0 3 Select the machine and click the Add button 4 Click the machine and click the Make Default button to set the printer as the default printer The machine is now ready to print ...

Page 51: ... to print Verify that the machine and the configuration are correct by printing the Network configuration page Refer to 3 19 of this user s guide If the test fails check a If the LCD does not display LAN Active after being connected to the network then the network firmware settings may be corrupted Please refer to Step 3 b In this event try to restore the factory default settings of the Print Scan...

Page 52: ...Print Scan server name under the Brother Ink IP icon in the Chooser If it is visible then the connection is good so proceed to the Macintosh Section Otherwise go to step 3 If you use the TCP IP please visit the Brother Solutions Center web site on http solutions brother com 3 If you cannot make any of the connections in step 2 check the following a Make sure the machine is powered on and on line b...

Page 53: ...problems printing check the following 1 If you can print small jobs but large graphics jobs are distorted or incomplete make sure that you have adequate memory in your machine and the latest printer driver installed on your computer The latest Brother printer drivers can be downloaded from http solutions brother com 2 Check the individual protocol troubleshooting sections in this chapter for addit...

Page 54: ...t you started the bootp daemon on any UNIX workstation and bootp is enabled i e the is removed from the bootp entry in the etc bootptab file is correctly configured 5 Also verify that host computer and the Print Scan server are either on the same subnet otherwise that the router is properly configured to pass data between the two devices Windows 98 Me Peer to Peer Print LPR Troubleshooting If you ...

Page 55: ...ned to manage all LAN WAN Brother network connected devices By installing the Web BRAdmin server software on a computer running IIS Administrators with a Web browser can connect to the Web BRAdmin server which then communicates with the device itself Unlike the BRAdmin Professional utility which is designed for Windows systems only the Web BRAdmin server software can be accessed from any client co...

Page 56: ...her PC FAX is used from a PC that has BRAdmin Professional installed an extra option appears in BRAdmin Professional By selecting a networked machine in the BRAdmin main window and right clicking it you will be presented with an extra option Import Auto Dial If the import Auto Dial option does not appear open the Brother PC FAX address book by selecting Start Programs Brother MFL Pro Suite PC FAX ...

Page 57: ...e displays a list of Brother Address Book members You can add One Touch Speed Dial numbers from the machine to this list or send members from the Address Book list to the machine This data is then stored in the Windows Temp Folder and can be used to update singular or multiple machines on the network Highlight singular or multiple networked Brother machines in the main BRAdmin window by highlighti...

Page 58: ...isplayed showing the upload status of the current machine and beneath this the whole progress is displayed if updating multiple machines When the process is finished a dialog box is displayed showing which machine on the network has been updated ...

Page 59: ...g the following RARP BOOTP DHCP APIPA NetBIOS Name Resolution WINS DNS Resolver LPR LPD Port9100 mDNS TELNET SNMP TFTP Network 10 100Base TX Ethernet Network Network Printing Windows 98 Me Peer to Peer Printing Windows 2000 XP TCP IP Printing Macintosh Printing Brother Ink Driver over TCP IP Network PC Fax send Windows 98 98SE Me and Windows 2000 XP Mac OS 9 1 9 2 Mac OS X 10 2 4 or greater ...

Page 60: ...ntium 150MHz or Higher for Windows Me Pentium 133MHz or Higher for Windows 2000 Pentium 233MHz or Higher for Windows XP RAM 24MB or greater 32MB recommended for Windows 98 98SE 32MB or greater 64MB recommended for Windows Me 64MB or greater 128MB recommended for Windows 2000 XP Windows 98 98SE Me and Windows 2000 XP Up to 25 clients can be connected to one machine at a time ...

Page 61: ... more recommended for Mac OS 9 1 9 2 128MB or more 160MB or more recommended for Mac OS X 10 2 4 or greater OS Mac OS 9 1 9 2 Mac OS X 10 2 4 or greater Management Utilities BRAdmin Professional utility Windows 98 98SE Me and Windows 2000 XP Web BRAdmin Windows 2000 Professional Server Advanced Server XP Professional ...

Page 62: ...000 000 8 DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 000 000 000 000 9 APIPA On Off On 2 Setup Misc 1 Ethernet Auto 100B FD 100B HD 10B FD 10B HD Auto 2 Time Zone GMTXXX XX GMT 00 00 0 Factory Reset LEVEL ONE LEVEL TWO LEVEL THREE OPTIONS OPTIONS FACTORY DEFAULT 3 LAN 1 Setup TCP IP 1 BOOT Method Auto Static RARP BOOTP DHCP Auto 2 IP Address 000 255 000 255 000 255 000 255 169 25...

Page 63: ... Server 4 1 IIS A 1 IP Address 1 2 3 5 L LAN 3 1 LAN Server 4 1 N Network Configuration List 3 19 Network Printing 4 1 Node Name 3 9 Node name 1 3 Notification message 3 16 O OS 2 Warp Server 4 1 P Password 4 4 PC FAX 1 6 Peer to Peer 1 4 PhotoCapture Center 1 6 Ping 6 2 Printing 1 6 Protocol 1 1 R RARP 2 6 Relay Domain 3 16 RFC 1001 2 5 S Scanning 1 6 Server Password 4 1 Simple Network Configurat...

Page 64: ...INDEX I 2 NC9100h_FM6 0 Web BRAdmin A 1 Windows Printing 2000 XP 4 2 Windows Printing 98 ME 4 4 4 5 WINS Configuration 3 10 WINS Server 3 11 ...

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