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34

Error and maintenance messages

A

The most common error and maintenance messages are shown below.

If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting 
tips:

Visit us at http://support.brother.com.

Error Message

Cause

Action

Cartridge Error

Put the Toner 

Cartridge back 

in.

The toner cartridge is not 
installed correctly.

Put the toner cartridge firmly into the drum unit, 
and then put is back in the machine.

Verify you are using a Brother 
toner cartridge.

Use only a Brother Original drum unit and 
Brother Original toner cartridge.

Drum End Soon

Replace Drum

It is time to replace the drum 
unit.

The drum unit counter was not 
reset when a new drum was 
installed.

Replace the drum unit or reset the drum unit 
counter when a new drum is installed. (See the 
instructions that are supplied with the new 
drum unit.)

Out of Memory

The machine’s memory is full.

Copy operation in process

Do one of the following:

Press 

Start

 to copy the scanned pages.

Press 

Stop/Exit

 and wait until the other 

operations in progress finish, and then try 
again.

Print operation in process

Press 

Stop/Exit

. The machine will cancel 

the print job and clear it from the memory.

Lower the print quality.

(For more information, see Software and 
Network User’s Guide: 

Printing)

 

Self-Diagnostic

The temperature of the fuser 
unit does not rise to a specified 
temperature within the 
specified time.

Turn the machine off, wait a few seconds, and 
then turn it on again. Leave the machine idle for 
15 minutes with the power on.

The fuser unit is too hot.

Size mismatch

The paper in the tray is not the 
correct size.

Load the correct size of paper in the tray and 
set the size of paper to the tray.

Toner Low

If the LCD shows 

Toner Low

 

you can still print; however, the 
machine is telling you that the 
toner cartridge is near the end 
of its life.

Order a new Brother toner cartridge now so a 
replacement toner cartridge will be available 
when the LCD shows 

Replace Toner

 or 

Toner Ended

.

Summary of Contents for DCP-1512

Page 1: ...User s Guide DCP 1512 DCP 1612W Not all models are available in all countries Version 0 CAN ENG ...

Page 2: ... help us notify you of enhancements to your product and special offers Complete and fax the Brother Warranty Registration and Test Sheet or for your convenience and most efficient way to register your new product register on line at http www brother com registration FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center ...

Page 3: ...e Brother accessories and supplies that are available for purchase NOTE In Canada only Visa and MasterCard are accepted Order information 1 Letter or A4 size single sided pages 2 Approximate cartridge yield is declared in accordance with ISO IEC 19752 3 Life is approximate and may vary by type of use In Canada www brother ca support Self Service Videos Email Chat Facebook Twitter Help In Canada ht...

Page 4: ...KE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOE...

Page 5: ...ecifications Printed In the Box PDF file Brother Solutions Center 1 Software and Network User s Guide This Guide provides instructions for Scanning Printing and other operations that can be performed by connecting your Brother machine to a computer You can also find useful information about using the Brother ControlCenter utility using your machine in a network environment and frequently used term...

Page 6: ...al Setup 8 2 Copy 10 3 Printer 11 4 Network For DCP 1612W only 12 5 Machine Info 15 Entering text 16 Wireless network models 16 Ecology features 17 Deep Sleep mode 17 Auto Power Off 17 Toner Settings 17 Toner Setting Continue mode 17 2 Paper Setting 18 Paper settings 18 Paper Type 18 Paper Size 18 Acceptable paper 18 Recommended paper and print media 18 Paper tray capacity 18 3 Loading documents 2...

Page 7: ...29 A Troubleshooting and other information 31 Consumable items 31 Identifying your problem 33 Error and maintenance messages 34 Improving the print quality 35 Paper Jams 40 Cleaning and Checking the machine 42 B Specifications 43 General 43 Document Size 44 Print Media 45 Copy 45 Scanner 46 Printer 46 Network LAN DCP 1612W only 47 C Index 48 ...

Page 8: ... death or serious injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Prohibition icons indicate actions that must not be performed Electrical Hazard icons alert you to a possible electrica...

Page 9: ...t All Programs Brother Brother Utilities Windows 8 and Windows Server 2012 Tap or double click Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to display the Apps screen When the Apps screen appe...

Page 10: ... Click Support in the left navigation bar and then click User s Guides Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the software you can find the documentation on the installer CD ROM by following the instructions below a Turn on ...

Page 11: ... Guide For more information about network setup see Software and Network User s Guide Accessing Brother CreativeCenter 1 If you are using Windows double click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos text and creative touch Mac users can access Bro...

Page 12: ...ou start making copies or scanning 7 2 in 1 ID Copy Copy Options DCP 1612W You can copy both sides of your Identification card onto one page with the original size You can quickly and easily choose temporary settings for copying Copy Options DCP 1512 You can quickly and easily choose temporary settings for copying 8 2 in 1 ID Copy DCP 1512 You can copy both sides of your Identification card onto o...

Page 13: ...ress Menu b Scroll through each menu level by pressing a or b c Press OK when the option you want appears on the LCD The LCD will then show the next menu level d Press a or b to scroll to your next menu selection and then press OK e Press a or b to display the option you want and then press OK When you have finished setting an option the LCD will show Accepted f Press Stop Exit to exit Menu mode ...

Page 14: ...ons Press OK to select an option In the below example the paper type setting is changed from Plain to Recycled Paper a Press Menu b Press a or b to choose 1 General Setup Press OK c Press a or b to choose 1 Paper Press OK d Press a or b to choose 1 Paper Type Press OK e Press a or b to choose Recycled Paper Press OK f Press Stop Exit 1 General Setup Level 2 1 Paper 1 Paper Type Plain Recycled Pape...

Page 15: ...ases the page yield of the toner cartridge When you set Toner Save to On print appears lighter Off 2 Auto Power Off If the machine remains in Deep Sleep mode for the time set in the Auto Power Off settings it will automatically go into Power Off mode To disable the Power Off mode press and hold Off 1 hour 2 hours 4 hours 8 hours 17 3 LCD Contrast Adjusts the contrast of the LCD nnnno nnnon nnonn n...

Page 16: ...stores all the function settings to factory default a Reset b Exit Cancel restore and exit the menu 2 Network 1 Restores all network settings to the factory default a Reset b Exit Cancel restore and exit the menu 3 All Settings 2 Restores all the machine settings to factory default Restores all the function settings to factory default a Reset b Exit Cancel restore and exit the menu 0 Local Languag...

Page 17: ...a to increase the brightness or press b to decrease the brightness 3 Contrast Adjust the contrast to help an image look sharper and more vivid nnnno nnnon nnonn nonnn onnnn Press a to increase the contrast or press b to decrease the contrast 4 ID Copy 1 Quality You can change the default settings for ID Copy Auto Auto is the standard mode for ordinary printouts If you want to make it clearer choos...

Page 18: ...criptions 2 Page 1 Print Options 1 Test Print Prints a test page 2 Auto Continue If this setting is enabled the machine will automatically clear a paper size error and will use the paper loaded in the paper tray On Off Size mismatch is displayed on the LCD and printing does not occur 3 Reset Printer Restores the printer settings to the original factory default settings a Reset b Exit The factory s...

Page 19: ...ddress Enter the IP address 3 Subnet Mask Enter the Subnet mask 4 Gateway Enter the Gateway address 5 Node Name Enter the Node name Up to 32 characters 6 WINS Config Auto Static Chooses the WINS configuration mode 7 WINS Server Specifies the IP address of the primary or secondary WINS server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 The factory settings are ...

Page 20: ...6 protocol visit http support brother com for more information 2 WLAN Assistant Windows only You can configure your wireless network settings using the Brother CD ROM 3 Setup Wizard The Setup Wizard guides you through the wireless network configuration 4 WPS AOSS You can easily configure your wireless network settings using the one button push method 5 WPS w PIN Code You can easily configure your ...

Page 21: ...munication Mode 7 MAC Address Shows the MAC address of the machine 8 Set to Default Restore the wireless network setting to factory default a Reset b Exit 9 WLAN Enable Enable or Disable the Wireless LAN manually On Off 2 Network Reset Restore all network settings back to the factory settings a Reset b Exit 4 Network continued Level 2 Level 3 Descriptions 1 Level 4 Descriptions 2 Page The factory ...

Page 22: ...g its life Total Displays the total page count List Displays the page counter for lists Copy Displays the page counter for copies Print Displays the page counter for printed pages 4 Parts Life 2 1 Toner You can check the percentage oflife that remains 2 Drum You can check the percentage of Drum life that remains Remaining xxx 5 Print Settings 3 Print a list of your settings for printing 6 User Set...

Page 23: ...ter characters on the machine Hold down or repeatedly press a or b to select a character from this list 0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ space _ Press OK when the character or symbol you want is displayed and then enter the next character Press Clear to delete characters entered incorrectly ...

Page 24: ...p Press OK b Press a or b to choose 2 Ecology Press OK c Press a or b to choose 2 Auto Power Off Press OK d Press a or b to choose how many hours before the machine goes into Power Off mode Choose 1 hour 2 hours 4 hours 8 hours or Off Press OK e Press Stop Exit Toner Settings 1 Toner Setting Continue mode 1 You can set the machine to continue printing after the LCD shows Replace Toner The machine ...

Page 25: ...op Exit Acceptable paper 2 Print quality may vary according to the type of paper you are using Recommended paper and print media 2 To get the best print quality we suggest using the following paper Paper tray capacity 2 Some important guidelines when selecting paper are DO NOT use inkjet paper because it may cause a paper jam or damage your machine Preprinted paper must use ink that can withstand ...

Page 26: ...may cause jams to occur that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in this guide with tabs and staples with letterheads using low temperature dyes or thermography that is multipart or carbonless that is designed for inkjet printing If you use any of the types of paper listed above they may damage your machine This dam...

Page 27: ...documents 3 a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover NOTE If the document is a book or is thick do not slam the cover or press on it Loading documents 3 Length Up to 11 8 in 300 0 mm Width Up to 8 5 in 215 9 mm Weight Up to 4 4 lb 2 0 kg ...

Page 28: ... of the double sided ID Copy is shown below NOTE You can copy an identification card to the extent permitted under applicable laws For more information see Product Safety Guide Unlawful use of copying equipment For the ID Copy Settings see 2 Copy on page 10 Double sided ID Copy 4 a Press Menu and then press a or b to choose 2 Copy Press OK b Press a or b to choose 4 ID Copy Press OK c Press a or b...

Page 29: ...on card face down as shown towards the top left of the scanner glass Make sure the identification card is at least 0 16 in 4 mm from the edges of the glass 1 1 0 16 in 4 mm or greater top left g Press Start to scan h Turn over your identification card and place it at the left side of the scanner glass 1 0 16 in 4 mm or greater top left i Press Start to scan 1 1 ...

Page 30: ... choose 4 2in1 1in1 Press OK Press a or b to choose 1in1 for one sided copy as a default Press OK and then press Stop Exit d Press a or b to enter the number of copies you want e Place your identification card face down on the scanner glass f For DCP 1512 Press 2 in 1 ID Copy For DCP 1612W Press 2 in 1 ID Copy Copy Options Press a or b to choose Double sided ID ...

Page 31: ...owing copy settings only for the next copy Press Menu selections Options DCP 1512 4 Press a or b then press OK Press a or b then press OK DCP 1612W 4 Quality Auto Text Photo Receipt Stack Sort Stack Sort Brightness onnnn nonnn nnonn nnnon nnnno Contrast onnnn nonnn nnonn nnnon nnnno The factory settings are shown in Bold with an asterisk ...

Page 32: ... 85 LTRiEXE 1 70 A4iA5 1 50 Custom 25 400 200 141 A5iA4 1 104 EXEiLTR 1 Page Layout Off 1 in 1 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L Press Menu selections Options DCP 1512 4 Press a or b then press OK Press a or b then press OK DCP 1612W 4 The factory settings are shown in Bold with an asterisk ...

Page 33: ...llowing Windows XP Windows Vista and Windows 7 Click Start All Programs Brother Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not alread...

Page 34: ...How to scan to a computer 27 5 c Choose Advanced Mode and then click OK d Click File in the Scan tab ...

Page 35: ...erred folder by clicking the Browse button When you select the SharePoint check box you can save the file to a SharePoint library by entering the address 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list e Click Scan The machine starts the scanning process The folder where the scanned data is saved wil...

Page 36: ...press a or b to select No and then press OK f Press Start The machine starts the scanning process SCAN key settings 5 You can change your machine s SCAN key settings using ControlCenter4 a Do one of the following Windows XP Windows Vista and Windows 7 Click Start All Programs Brother Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN i...

Page 37: ...own list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list e Click OK 1 2 4 5 3 ...

Page 38: ...er from other sources If damage is caused to the drum unit or other parts of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility or lack of suitability of those products with this machine any repairs required as a result may not be covered by the warranty For best performance use a Brother Original drum and toner cartridg...

Page 39: ...TE The projected life for each of the toner cartridges is based on ISO IEC 19752 Frequency of replacement will vary depending on the complexity of printed pages percentage of coverage and type of media used ...

Page 40: ... inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer If you did not solve your problem with the above checks identify your problem and then go to the page suggested below Improving the print quality on page 35 If the machine is connected to a PC depending on the error a Popup application may appear on the PC Follow the instructions on th...

Page 41: ...s full Copy operation in process Do one of the following Press Start to copy the scanned pages Press Stop Exit and wait until the other operations in progress finish and then try again Print operation in process Press Stop Exit The machine will cancel the print job and clear it from the memory Lower the print quality For more information see Software and Network User s Guide Printing Self Diagnost...

Page 42: ...th print results check the following 1 The machine s environment Choose a location where the temperature remains between 50 F and 90 F 10 C and 32 C and the humidity is between 20 to 80 without condensation 2 Acceptable paper is loaded in the paper tray See Acceptable paper on page 18 3 The paper is loaded correctly in the machine Turning the paper over may help paper loading become smoother Adjus...

Page 43: ...um unit for replacing the drum unit or see the instructions printed on the box of the toner cartridge for replacing the toner cartridge 5 Clean the inside of the machine Cleaning the scanner glass Clean the white plastic surface 1 and scanner glass 2 Cleaning the corona wire Slide the green tab from left to right and right to left several times 1 2 1 ...

Page 44: ...ition a 1 If you do not printed pages may have a vertical stripe Clean the drum unit if black or white dots appear on printed pages Push down the lock lever and take the toner cartridge out of the drum unit Turn the drum unit gear by hand while looking at the surface of the drum roller 1 1 ...

Page 45: ...38 Wipe the surface of the drum gently with a dry cotton swab until the dust or glue on the surface comes off 6 Check the printer driver settings Try changing the Print Settings in the Basic tab ...

Page 46: ...bleshooting and other information 39 A If the paper is curled or the toner is not fixed well on the paper you can adjust these settings in Improve Print Output Click Other Print Options in the Advanced tab ...

Page 47: ...revents paper jams a Turn the machine off b Wait at least 15 minutes for the product to cool down before you touch the internal parts of the product c Remove all paper loaded in the tray d Use both hands to slowly pull out the jammed paper e Open the scanner cover The pull arm 1 on the left side of the machine will lock Open the top cover f Slowly take out the drum unit and toner cartridge assembl...

Page 48: ...lock lever lifts automatically i Place the drum unit and toner cartridge assembly back in to the machine j Close the top cover After pulling the pull arm 1 on the left side of the machine down close the scanner cover using both hands k Load the paper back in to the tray Make sure that the paper is below the protruding section of the rear guide Slide the paper guides to fit the paper size Make sure...

Page 49: ...drum unit make sure that you clean the inside of the machine If printed pages are stained with toner clean the inside of the machine with a dry lint free cloth WARNING DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire or electrical shock Instead use only a dry lint f...

Page 50: ... F 25 C Approx 50 W at 77 F 25 C Deep Sleep 1 Approx 0 8 W Approx 0 9 W Power Off 1 2 3 Approx 0 28 W Dimensions Weights with consumables 7 0 kg 7 2 kg Noise Level Sound Pressure Printing LPAm 52 dB A LPAm 52 dB A Sound Power Printing LWAd 6 59 B A LWAd 6 6 B A Temperature Operating 50 to 90 F 10 to 32 C Storage 32 to 104 F 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 35 to 8...

Page 51: ...indows Windows XP Home Windows XP Professional Windows XP Professional x64 Edition Windows Vista Windows 7 Windows 8 Windows 8 1 Windows Server 2003 Windows Server 2003 x64 Edition Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 Mac OS OS X 10 7 5 10 8 x 10 9 x Comsumables Toner Cartridge Inbox Approx 700 pages A4 or Letter page 6 Toner Cartridge Standard Appr...

Page 52: ...n 148 to 355 6 mm Paper Weight 17 lb to 28 lb 65 to 105 g m2 Maximum Paper Capacity Up to 150 sheets of 20 lb 80 g m2 Plain paper Paper Output Face Down Output Tray Up to 50 sheets of 20 lb 80 g m2 Plain Paper face down delivery to the face down output paper tray Model DCP 1512 DCP 1612W Copy Width Max 8 27 in 210 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increm...

Page 53: ...Yes Windows XP Windows Vista Windows 7 Windows 8 Windows 8 1 OS X v10 7 5 10 8 x 10 9 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 Windows 8 1 ICA Compliant Yes OS X v10 7 5 10 8 x 10 9 x Color Depth Color 24 bit color processing Input 24 bit color processing Output Greyscale 8 bit color processing Input 8 bit color processing Output Resolution Up to 19 200 19 200 dpi interpo...

Page 54: ...AN You can connect your machine to a network for Network Printing and Network Scanning Also included is Brother BRAdmin Light 1 2 Network Management software Protocols IPv4 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port 9100 IPP FTP Server SNMPv1 v2c HTTP Server TFTP Client and Server SMTP Client ICMP Web Services Print...

Page 55: ...H Help LCD messages 6 Menu Table for DCP models 7 L LCD liquid crystal display 5 6 M Maintenance routine 42 Menu Table 7 N Network LAN specifications 47 P Paper 18 jam 40 recommended 18 size 18 tray capacity 18 Print quality 35 resolution 46 specifications 46 Programming your machine 6 Q Quality printing 35 R Resolution copy 45 print 46 scan 46 S Scan a document to a computer 26 Scanner glass usin...

Page 56: ...nue Mode 17 Troubleshooting error and maintenance messages on LCD 34 paper jam 40 print quality 35 W Weights 43 WiFi key 5 Windows See Software and Network User s Guide Wireless Network See Quick Setup Guide and Software and Network User s Guide ...

Page 57: ... Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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