25
For Wireless Network Users
Wirele
ss Network
Troubleshooting
How can I find the wireless security information (SSID and Network Key)
* The Network Key may also be described as the Password, Security Key or Encryption Key.
* If the WLAN access point/router is not broadcasting the SSID, the SSID will not automatically be detected.
You will have to manually enter the SSID name. See
Configuring your machine when the SSID is not
broadcasting
in the
Network User’s Guide
.
Error codes
If the LCD shows an error code in the table below, refer to the following instructions and correct the error.
Please do not contact Brother Customer Service for assistance without the wireless security
information. We cannot assist you in locating your network security settings.
1) You should see the documentation provided with your wireless access point/router.
2) The default SSID could be the manufacturer’s name or the model name.
3) If you do not know the security information, please consult the router manufacturer, your system
administrator, or internet provider.
Error code
Recommended Solutions
TS-01
The wireless setting is not activated, turn the wireless setting to ON.
- If a network cable is connected to your machine, disconnect it and turn the wireless setting
of your machine to ON.
1. On your machine, press
and
Network
.
2. Press
WLAN
, and then
Setup Wizard
.
3. When
Enable WLAN?
is displayed, press
Yes
. This will start the wireless setup wizard.
TS-02
The wireless access point/router cannot be detected.
1. Check the following 4 points.
- Make sure that the wireless access point/router is powered on.
- Move your machine to an obstruction-free area, or closer to the wireless access
point/router.
- Temporarily place your machine within about one metre from the wireless access point
when you are configuring the wireless settings.
- If your wireless access point/router is using MAC address filtering, confirm the MAC
address of the Brother machine is allowed in the filter.
2. If you manually entered the SSID and security information (SSID/authentication
method/encryption method/Network Key), the information may be incorrect.
Reconfirm the SSID and security information and re-enter the correct information as
necessary.
See
How can I find the wireless security information (SSID and Network Key)
confirm.
