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CHAPTER 9 TROUBLESHOOTING

9-5

Intermittent Problems

If the print server and printer start up OK, but you intermittently have problems
printing, check the following:

1. If the printer prints unexpectedly or it prints garbage, check the following:

1.  Turn the printer power switch is off.
2.  Connect the AC cord
3.  Remove the AC cord from the AC outlet, and then connect it, again.
4.  Turn the printer power switch is on.

2. If you can print small jobs but large graphics jobs are distorted or

incomplete, make sure that you have adequate memory in your printer and
the latest printer driver installed on your computer. The latest Brother
printer drivers can be downloaded from

http://solutions.brother.com

3. Check the individual protocol troubleshooting sections in this chapter for

additional causes of intermittent printer problems.

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Summary of Contents for 2100P - NC Print Server

Page 1: ...t Server NC 2100p USER S GUIDE Please read this manual thoroughly before using the printer You can print or view this manual from the CD ROM at any time please keep the CD ROM in a convenient place for quick and easy reference at all times ...

Page 2: ...ries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential cau...

Page 3: ...fax back system so you can get instant answers to common technical questions and information about all our products This is available 24 hours a day seven days a week You can use the system to send the information to any fax machine Call the number below and follow the recorded instructions to receive a fax about how to use the system and an Index of the subjects you can get information about In U...

Page 4: ...P IP Overview 1 1 TCP IP 1 2 General TCP IP UNIX Host Configuration 1 3 Linux Configuration 1 5 HP UX Configuration 1 6 IBM RS 6000 AIX Configuration 1 7 Sun Solaris 2 x Configuration 1 8 SCO UNIX Configuration 1 9 IBM AS400 1 10 Other Systems 1 10 Other Sources of Information 1 12 ...

Page 5: ...2 5 Windows NT 4 0 Printing Associating to the Printer 2 6 Windows NT 4 0 Printing Adding a Second Brother LPR Port 2 6 Windows NT 3 5x Printing 2 7 Windows NT 3 5x Printing Printer Driver not yet installed 2 7 LAN Server OS 2 Warp Server Configuration 2 8 Server Configuration 2 8 Configuration of an OS 2 Server 2 8 Other Sources of Information 2 10 CHAPTER THREE PEER TO PEER PRINTING HOW TO PRINT...

Page 6: ...LNET or a web browser 4 3 NetBIOS Port Monitor for Windows 95 98 Me NT4 0 2000 XP 4 3 Installing the Brother NetBIOS Port Monitor 4 4 Associating the printer 4 5 Windows 95 98 Me 4 5 Windows NT4 0 2000 XP 4 5 Adding a Second NetBIOS Print Port 4 6 Windows 95 98 Me 4 6 Windows NT4 0 2000 XP 4 6 LAN Server OS 2 Warp Server Configuration 4 7 Server Configuration 4 7 Workstation Configuration 4 7 Othe...

Page 7: ...Server Configuration Checklist 5 3 Brother Internet Print Using BRAdmin Professional utility to Configure the Print Server 5 4 Brother Internet Print Using a Web Browser to configure the Print Server 5 5 Brother Internet Print Using TELNET to Configure the Print Server 5 6 Brother Internet Print Installing the BIP software on Windows95 98 Me NT4 0 2000 XP 5 7 Setup from CD ROM 5 7 Adding a Second ...

Page 8: ... Server TCP IP 6 5 Macintosh Configuration OS X v 10 1 10 2 6 7 How to Select the Print Server AppleTalk EtherTalk 6 7 How to Select the Print Server TCP IP 6 8 Changing the Configuration 6 9 Other Sources of Information 6 9 CHAPTER SEVEN WEB BASED MANAGEMENT HOW TO USE A WEB BROWSER TO MANAGE YOUR DEVICE Overview 7 1 How to connect to your printer using a Browser 7 2 Web Function Page 7 2 Other S...

Page 9: ...NET Console 8 7 Other Sources of Information 8 8 CHAPTER NINE TROUBLESHOOTING Overview 9 1 Installation problems 9 2 Intermittent Problems 9 5 TCP IP Troubleshooting 9 6 UNIX Troubleshooting 9 7 Windows NT LAN Server TCP IP Troubleshooting 9 9 Windows 95 98 Me Peer to Peer Print LPR Troubleshooting 9 9 Windows 95 98 Me Peer to Peer HP JetAdmin compatible method Troubleshooting 9 10 Windows 95 98 M...

Page 10: ...tion A 1 How to print the Configuration page A 2 Appendix B Using Services A 3 General A 3 Appendix C Reloading the Print Server Firmware A 4 General A 4 Reloading firmware using BRAdmin Professional utility A 5 Reloading process A 6 INDEX I 1 ...

Page 11: ...gainst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio o...

Page 12: ... TX Print Server Product Name NC 2100p are in conformity with provisions of the Directives applied the Electromagnetic Compatibility Directive 89 336 EEC as amended by 91 263 EEC and 92 31 EEC and 93 68 EEC The AC adapter as supplied with this system conforms with IEC 60950 and follows the provisions of the Low Voltage Directive 73 23 EEC Standards applied Harmonized EMC EN55022 1998 Class B EN550...

Page 13: ...n Ethernet network The Linux operating system uses the same setup procedures as standard Berkeley UNIX systems Refer to this chapter for a typical GUI based Linux installation Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the BRAdmin Professional utility or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 8 of this user gu...

Page 14: ...for any special software on the host computer For special applications raw TCP ports are also available The Brother print server is pre configured to run on a TCP IP network with a minimum of setup The only mandatory configuration the print server is the allocation of an IP address which can be either automatically assigned using DHCP BOOTP etc or manually assigned using the ARP command BRAdmin Pr...

Page 15: ... in the default name for these systems you must use a different name In any case the node name in the etc hosts file must match the node name in the etc printcap file Some systems such as HP UX and AIX allow you to enter the IP address as the host name when setting up the print queue If this is the case you do not need to configure the hosts file 2 Choose which print server service you want to use...

Page 16: ... rp TEXT_P1 sd usr spool lpd laser1 Make sure this information is added to the end of the printcap file Also make sure that the last character in the printcap file is a colon This will create a queue named laser1 on the host computer that communicates to a Brother print server with a node name rm of BRO_310107 and a service name rp of TEXT_P1 printing text files to a Brother printer through spool ...

Page 17: ...ou are using select the Remote Unix lpd Queue option and click OK 3 You must now specify the remote host name remote queue name and the input filter to use 4 The Remote Host name is the IP address of the printer or the name from the hosts file which corresponds to the IP address of the printer 5 The Remote Queue name is the service name that the printer will use when processing the data Generally ...

Page 18: ...ributed print service the configuration procedure is slightly different because you are sending the print jobs to a file server which in turn spools the job to the print server You must therefore know the name of the file server spooler host in addition to the above information You will add a physical and a remote printer and a remote printer and then assign a logical printer to the remote printer...

Page 19: ...nter print server binary or text service name eg BINARY_P1 or TEXT_P1 Type of print spooler BSD press the LIST button and choose BSD The procedure for pre V4 0 systems is as follows 1 Enter smit and select devices 2 Select printer plotter 3 Select manage remote printer subsystem 4 Select client services 5 Select remote printer queues 6 Select add a remote queue 7 Enter the following remote queue s...

Page 20: ...ter configured you must also use the lpsched command prior to the accept command As an alternative you may use Printer Manager in the Admintool utility under OpenWindows Select Edit Add and Add Access to Remote Printer Then enter the print server name in the format prnservername prnserverservice as described above Make sure that the Printer Server OS is set to BSD the default setting and click Add...

Page 21: ...th Brother print servers You must first configure the etc hosts and etc printcap files as described in step 2 Then run the sysadmsh program as follows 1 Select Printers 2 Select Configure 3 Select Add 4 Enter the name of the print queue you entered in the etc printcap file as the Printer name 5 Enter anything as the Comment and Class name 6 For the Use printer interface select Existing 7 Press the...

Page 22: ...ver name HP4 is recommended if in doubt and ipaddress is the IP address of the print server Note that the IP address and description must be enclosed in single quotes Other Systems Other systems use similar programs to set up Print servers These programs will generally ask for the following information Requested information You should use remote printer Binary or Text service name remote host comp...

Page 23: ...ool directory is usually located in the usr spool directory check with your system manager to see if the location is different for your system To create a new spool directory use the mkdir command For example to create a spool directory for the queue laser1 you would enter mkdir usr spool lpd laser1 On some systems it is also necessary to start the daemon This is done on Berkeley compatible UNIX s...

Page 24: ... PRINTING 1 12 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 8 of this user guide to learn how to configure the IP address of the printer ...

Page 25: ...stations using the TCP IP protocol Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the BRAdmin Professional utility or let your DHCP server allocate an IP address to the printer For more information on configuring the IP address of the print server refer to chapter 8 of this user guide 2 The default password for Brother print servers is access 3 Windows...

Page 26: ... is done via the Network icon in the Control Panel window of the Windows NT system the Control Panel is in the Main window on NT 3 5x systems or use the Start button on NT 4 0 to access the Settings Control Panel menu The default configuration of Windows 2000 XP automatically installs the TCP IP protocol Refer to the appropriate section in this chapter for more information ...

Page 27: ...tton 7 Enter the IP address or name of the printer you wish to configure The Wizard will automatically enter the Port name information for you 8 Click the Next button 9 Windows 2000 XP will now contact the printer that you specified If you did not specify the correct IP address or name then you will receive an error message 10 Click the Finish button to complete the Wizard 11 Now that you have con...

Page 28: ...IP protocol during the installation of your Windows NT 4 0 system either workstation or server follow these steps If you have already installed the TCP IP protocol and Printing protocol proceed to next section 1 Go to the Start button choose Settings and then select Control Panel 2 Run the Network applet by double clicking the Network icon and then click on the Protocols tab 3 Select Add and doubl...

Page 29: ...n your disk 6 Enter Port name that you wish to use and click OK The default port name is BLP1 Whichever name you choose it must be unique and it Must begin with BLP 7 You must now enter the actual IP address of the print server in the IP Address field If you have edited the hosts file on your computer or are using Domain Name System you can also enter the name of the print server As the print serv...

Page 30: ...er computers will be running Click on Next 9 Select Yes when you asked Would you like to print a test page Click on Finish to complete the installation You may now print to the printer as if it were a local printer Windows NT 4 0 Printing Adding a Second Brother LPR Port You do not need to re run the install program to add a new Brother LPR port Instead press the Start button select Settings and o...

Page 31: ...1 Go to the Main window and select the Print Manager icon 2 Select Printer menu 3 Select Create Printer 4 Enter any name for the Printer Name 5 Select Driver Choose the appropriate driver 6 Select Description Enter anything for the description 7 Select Print to and then select Other 8 Select LPR Port 9 Type in the IP address that you assigned to the print server in the Name or address of host serv...

Page 32: ...your system manager for this address Refer to chapter 8 for information on how to assign an IP address to the printer Configuration of an OS 2 Server 1 From the OS 2 desktop open the Templates folder Use the right mouse button to drag the Printer icon not the Network Printer icon onto the desktop 2 The Create a Printer window should be open if it is not double click on the printer icon 3 Type in a...

Page 33: ...defined Description Anything you want Server name Name of OS 2 server Spooler queue Name of printer as defined previously Maximum number of users Leave blank unless you want to limit the number of users 5 Exit the LAN Requester program 6 You should now be able to print To test the queue type the following from either the OS 2 command prompt or from a DOS workstation 7 COPY C CONFIG SYS servername ...

Page 34: ...P PRINTING 2 10 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 8 of this user guide to learn how to configure the IP address of the printer ...

Page 35: ... a peer to peer mode In this mode the PC can share resources with other PCs on the network without the need for a central file server Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the BRAdmin Professional utility or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 8 of this user guide to learn how to configure the IP addre...

Page 36: ...other Network Direct Print files and push Next The installation program will create the directory for you if it does not already exist on your disk 6 Enter the Port name that you wish to use and click OK The default port name is BLP1 Whichever name you choose it must be unique and it MUST begin with BLP 7 You must now enter the actual IP address of the print server in the Printer name or IP addres...

Page 37: ... could call the printer Networked Brother Printer 9 Windows will now ask you if you wish to print out a test page select Yes and then select Finish You have now finished installing the Brother Network Direct Print software Adding a Second Brother LPR Port You do not re run the install program to add a new Brother LPR port Instead press the Start button select Settings and open the Printers windows...

Page 38: ... TO PEER PRINTING 3 4 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 8 of this user guide to learn how to configure the IP address of the printer ...

Page 39: ...applications that are running on PC s that are connected to Microsoft networks Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the BRAdmin Professional utility or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 8 of this user guide to learn how to configure the IP address on your printer 3 The default password for Brother p...

Page 40: ...cept of Domains A domain offers centralized security management where as a workgroup offers distributed security management The print server does not care if your network consists of a Workgroup or a Domain the only thing you must tell it is the name of the workgroup or domain The Brother print server automatically has a default workgroup domain name of WORKGROUP If you need to change name you can...

Page 41: ...or workgroup name is look in the Identification tab in your Windows 95 98 Me NT 4 0 network applet You can also use a standard WWW browser to change the NetBIOS name to do this connect to the print server using its IP address and then select the Configure NetBIOS option from the print server configuration screen enter you workgroup domain name into the Domain Name text box Make sure you submit the...

Page 42: ... name and then the server is listed If the print server does not automatically appear in your browse list then you must ensure that the domain name is configured correctly Otherwise you must enter the name manually The name should be compliant with UNC Universal Name Convention For example NodeName ServiceName Where NodeName is the NetBIOS name of the Brother print server the default name is BRO_x...

Page 43: ... page select Yes and then select Finish You are now ready to print If necessary you can share the printer on your PC so that all print jobs are routed through your computer Windows NT4 0 2000 XP 2 Select Add Printer to begin the printer installation 3 Click Next when you get the add Printer Wizard window 4 Select Local printer Windows 2000 or Local printer attached to this computer XP when you are...

Page 44: ...d the Port name click the OK button You will then see the Port Properties Dialog Enter the print server and port name of the printer that you wish to print to and click OK You should now see the port that you have just created in the Print to the following port setting of the printer driver Windows NT4 0 2000 XP 2 Click on the Port s tab and push the Add Port button In the Add Port dialog highligh...

Page 45: ... indicate whether you want to share the printer Workstation Configuration On each workstation that you wish to print from execute the following step Go to the DOS or OS 2 command prompt and enter the command NET USE LPTx NodeName ServiceName Where x is the LPT port number 1 through 9 NodeName is the NetBIOS Name of the print server BRO_xxxxxx by default where xxxxxx is the last six digits of Ether...

Page 46: ...ER TO PEER PRINTING 4 8 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer chapter 8 of this user guide to learn how to configure the IP address of the printer ...

Page 47: ...t IP address of Brother print servers is 192 0 0 192 To change it use the BRAdmin Professional utility or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 8 of this user guide to learn how to configure the IP address on your printer 3 The default password for Brother print servers is access 4 Windows 2000 XP users can print using TCP IP using the standard Network Print...

Page 48: ... the remote location using Winsock This means that BIP is compatible with most common E mail software packages The only requirement is that the E mail server be capable of sending E mail message over the Internet In more detail the procedure works in the following way If you are connected to a Local Area Network the E mail message is passed to the E mail server which in turn transmits the message ...

Page 49: ...uired if the notification feature is enabled 1 Configure the POP3 server on the E mail server at the remote site with a mail account Mailbox name and password for the Brother print server generally the mail account name will be the first part of the Email address for example if you assign the Email address emailprinter xyz com then the mail account name would be emailprinter 2 Make sure that the p...

Page 50: ...point pen to hold down the Test button on the back of the print server for less than 5 seconds Refer to Appendix of this user guide how to print the configuration page Some models may be unable to print the configuration page In that case you can check the printer network configuration using BRAdmin Professional utility or Web Based Management 3 Click on the Internet tab 4 Enter the IP address of ...

Page 51: ...a password The default password is access 3 Select the Configure Internet option and enter the information as described above Refer to Using BRAdmin Professional utility to Configure the Print Server 4 You should see a Segmented Message Timeout option If a print job is separated into multiple E mail messages using the Partial E mail Print feature of the BIP this value indicates how long the print ...

Page 52: ...address is the IP address of your POP3 server consult with your network administrator if you do not know this address 2 Enter the command SET POP3 NAME mailboxname SET POP3 PASSWORD emailpassword where mailboxname is the name of the remote print server mailbox and emailpassword is the password associated with this mailbox Usually the mailbox name is the same as the first part of the E mail address...

Page 53: ...ctory to install the BIP files and then push Next The installation program will create the directory for you if it does not already exist 6 You will then be asked for a port name Enter the name of the port The port name must begin with the BIP and end with a number for example BIP1 7 You will then see a message about Partial E mail Print Partial E mail Print is the ability of the Brother Internet ...

Page 54: ... Click Next when you are done 16 If you have selected a printer driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 17 Select the Brother Internet port BIP and press Next For Windows NT4 0 2000 XP users 15 Select the Brother Internet port BIP and press Next 16 Select the desired model of th...

Page 55: ... and then choose Properties Click on the Details Ports on Windows NT tab and push the Add Port button In the Add Port dialog select the Other radio button Windows 95 98 Me only and then Brother Internet Port Click OK New Port on Windows NT and it will give you the Port Name Any unique name can be given here as long as it starts with BIP and another port does not already exist with the same name Ot...

Page 56: ...xxxxx is the last 6 digits of the Ethernet address 2 From a Macintosh network the easiest way to change this name is to assign an IP address to the printer and then use a Web browser to change the name Connect to the print using a web browser and then click on Administrator Settings Network Board Settings enter the password then select Configure AppleTalk Click BRO_xxxxxx_P1_AT then on Service Nam...

Page 57: ...install them Consult your Macintosh documentation for instructions on how to do this Before you try to use the Brother Print Server you must firstly enable the EtherTalk protocol from the Network Control Panel on the Macintosh If the EtherTalk protocol is not selected or the Network Control Panel does not exist you must use Apple s Network Installer software to add these capabilities The appropria...

Page 58: ... Chooser You can find the service name and MAC address by printing out the printer configuration page To print the configuration page use a fine ball point pen to hold down the Test button on the back of the print server for less than 5 seconds Refer to Appendix of this user guide how to print the configuration page Some models may be unable to print the configuration page In that case you can che...

Page 59: ...ix of this user guide how to print the configuration page 1 Open the Chooser from the Apple Menu on the Macintosh and then click on the LaserWriter icon if necessary select the appropriate AppleTalk zone from the Network Control Panel Figure 2 Macintosh Chooser 2 Click on the appropriate print server and close the Chooser program You should now be able to print from the Macintosh If you cannot see...

Page 60: ...sktop Printer utility this can be found from the Apple menu this is only available from System 8 6 or later When you run it you will see the following screen Figure 3 Selecting LPR Printing 1 Select the Printer LPR option and click OK You will then see the following Figure 4 Selecting the PPD and LPR Configuration ...

Page 61: ...ast 6 digits of the Ethernet address Figure 5 Entering the IP address and Queue If you do not specify the correct value the printer may not print or it may not print the data correctly Please ensure that the value you enter here matches with the Service name of the printer 1 Click OK to go back to the previous screen 2 You are now ready to create the printer for use To do that click the Create but...

Page 62: ...er installing the PPD use the following steps to select the printer driver 1 Turn the power of the printer ON 2 Open the Applications folder 3 Open the Utilities folder 4 Open the Print Center icon 5 Click the Add Printer icon 6 Select AppleTalk 7 Select BRO_xxxxxx_P1_AT and click the Add button For AppleTalk connections the printer s AppleTalk service name is BRO_xxxxxx_P1_AT where xxxxxx is the ...

Page 63: ... service name is BRO_xxxxxx_P1_AT where xxxxxx is the last six digits of the Ethernet address Printing the configuration page will allow you to confirm the TCP IP address To print that details all network settings is to print a configuration page use a fine ball point pen to hold down the Test button on the back of the print server for less than 5 seconds Refer to Appendix of this user guide how t...

Page 64: ...t http ip_address where ip_address is the address of the printer PC users can also use the BRAdmin Professional utility to change printer and print server details Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 8 of this user guide to learn how to configure the IP address of the printer 3 Refer to chapter 7 for more inform...

Page 65: ...er and network card 4 Change network configuration details You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and computer Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the BRAdmin Professional utility or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 8 of this u...

Page 66: ...crosoft Windows domain Workgroup environment Enter the DNS name of the printer if connecting to a network that uses the DNS protocol Web Function Page Once you are connected to the printer you will see a screen similar to the one below Click on the links to manage different aspects of the printer For example if you wish to change the IP address settings of the printer click the Configure TCP IP li...

Page 67: ...ED MANAGEMENTR 7 3 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 8 of this user guide to learn how to configure the IP address of the printer ...

Page 68: ...ith the IP address details of your network This can be done in any of the following ways 1 BRAdmin Professional utility for Windows 95 98 Me NT 4 0 2000 XP using the TCP IP protocol 2 DHCP Reverse ARP rarp or BOOTP 3 The ARP command Other ways to CHANGE the IP address once it is already set 1 TELNET 2 HTTP Web browser 3 Other SNMP based management utility These configuration methods are described ...

Page 69: ...ity Use the TCP IP protocol and let BRAdmin Professional utility find the Brother Print server as an un configured device 1 Select TCP IP filter in the left frame of the main window 2 Select the Device menu and choose the Search Active Devices If the print server is set to its factory default settings it will not appear in the BRAdmin Professional utility screen however when you select the Search ...

Page 70: ...Configure the IP address Dynamic Host Configuration Protocol DHCP is one of several automated mechanisms for IP address allocation If you have DHCP Server in your network typically a Unix Windows NT 2000 the print server will automatically obtains its IP address from DHCP server and register its name with any RFC 1001 and 1002 compliant dynamic name services If you do not want your print server co...

Page 71: ...same Ethernet segment that is there cannot be a router between the print server and operating system to use the arp s command If there is a router you may use BOOTP or other methods described in this chapter to enter the IP address If your Administrator has configured the system to deliver IP adresses using BOOTP DHCP or RARP your Brother Print Server can receive an IP address from any one of thes...

Page 72: ...e second entry is the name of the print server the name must be the same as the one you put in the etc hosts file If the rarp daemon is not already running start it depending on the system the command can be rarpd rarpd a in rarpd a or something else type man rarpd or refer to your system documentation for additional information To verify that the rarp daemon is running on a Berkeley UNIX based sy...

Page 73: ...if there is no then BOOTP is already enabled Then edit the BOOTP configuration file usually etc bootptab and enter the name network type 1 for Ethernet Ethernet address and the IP address subnet mask and gateway of the print server Unfortunately the exact format for doing this is not standardized so you will need to refer to your system documentation to determine how to enter this information many...

Page 74: ... subnet mask where subnet mask is the desired subnet mask you wish to assign to the print server check with your network manager for the subnet mask to use For example Local SET IP SUBNET 255 255 255 0 If you do not have any subnets use one of the following default subnet masks 255 255 255 0 for class C networks 255 255 0 0 for class B networks 255 0 0 0 for class A networks The leftmost group of ...

Page 75: ...CHAPTER 8 TCP IP CONFIGURATION 8 8 Other Sources of Information 1 Visit http solutions brother com for more information on network printing ...

Page 76: ...leshooting Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother Print Server it is divided into the following sections 1 Installation Problems 2 Intermittent Problems 3 Protocol Specific Troubleshooting ...

Page 77: ... to print the configuration page In that case you can check the printer network configuration using BRAdmin Professional utility or Web Based Management a If the yellow and green LED on the print server blink alternatelythen the network firmware settings may be corrupted b In this event try to restore the factory default settings of the print server by pressing the TEST switch on the back of the p...

Page 78: ...he IP address If a successful response is received then proceed to the UNIX TCP IP Windows NT LAN Server Windows 98 95 Me Peer to Peer LPR Internet Printing or Web Browser troubleshooting section Otherwise proceed to step 3 and then go to TCP IP Trouble shooting section b If you are running AppleTalk for Macintosh Make sure that you can see the print server name under the LaserWriter 8 icon in the...

Page 79: ...t the hub if applicable Also if you have a hub or multi port repeater verify that the hub or repeater port is good by trying the print server on a different port or on the other hub or multi port repeater 5 If you have a bridge or router located between the print server and host computer make sure that the device is set up to allow the print server to send and receive data from the host For exampl...

Page 80: ...move the AC cord from the AC outlet and then connect it again 4 Turn the printer power switch is on 2 If you can print small jobs but large graphics jobs are distorted or incomplete make sure that you have adequate memory in your printer and the latest printer driver installed on your computer The latest Brother printer drivers can be downloaded from http solutions brother com 3 Check the individu...

Page 81: ... page Make sure that no other nodes on the network have this address DUPLICATE IP ADDRESS ARE THE BIGGEST CAUSE OF TCP IP PRINTING PROBLEMS 2 Make sure that the TCP IP protocol of the print server is enabled 3 If you used rarp make sure that you started the rarp daemon on any workstation using the rarpd rarpd a or equivalent command Verify that the etc ethers file contains the correct Ethernet add...

Page 82: ...re the etc printcap file for lpd operation then you might also edit the etc printcap file and change the following line in the entry for the printer if lp dev null then to lp 3 If you are using a Berkeley based UNIX make sure that the daemon is started on Berkeley based systems with the command lpc start printer where printer is the name of the local print queue 4 If you are using an AT T based UN...

Page 83: ...inter with EOT set to string number 3 control D For example SET SERVICE BRO_xxxxxx_P1 EOT 3 9 If the lines of a text file are staggered make sure that you have specified a remote printer rp name of TEXT in your etc printcap file 10 If you are using Sun Solaris V2 4 or earlier there is a bug which causes long print jobs to fail when using a print server If you are having trouble printing long jobs ...

Page 84: ... NetBIOS name of the print server in the Name or address of server providing lpd box Windows 95 98 Me Peer to Peer Print LPR Troubleshooting If you are having trouble printing on a Windows 95 98 Me Peer to Peer network LPR method check the following 1 Make sure that the Brother LPR Port driver is correctly installed and configured according to the Windows 95 98 Me Peer to Peer chapters You may fin...

Page 85: ... system and then add the HP JetAdmin service Windows 95 98 Me NT 4 0 Peer to Peer Print NetBIOS Troubleshooting If you are having trouble printing on a Windows 95 98 Me NT 4 0 or later Peer to Peer network NetBIOS check the following 1 Make sure that the Brother NetBIOS Port driver is securely installed and configured according to the Windows 95 98 Me NT 4 0 Peer to Peer NetBIOS chapters You may f...

Page 86: ... check to make sure that the E mail parameters that you configured on the PC and on the remote print server match those that are configured on the E mail servers 2 If you can print small files OK but are having problems printing large files the problem may be in the e mail system Some E mail systems have difficulties printing large files If the file does not reach its destination intact then the p...

Page 87: ...ostScript errors Also verify that you get the correct printer information when you select Printer Info from the Setup button in the Chooser 4 Make sure that you have selected the correct Printer Description File PPD from the Chooser otherwise PostScript errors may result 5 Verify that you have selected the correct AppleTalk zone Because the print server gets its zone information from router broadc...

Page 88: ...our browser Look in the Exceptions setting and if necessary type in the IP address of the print server This will stop your PC from trying to connect to your ISP or proxy server every time you wish to look at the printer server 2 Make sure that you are using the proper Web Browser we recommend Netscape Navigator version 3 0 or later Microsoft Internet Explorer version 3 02a or later ...

Page 89: ...mmended Use your favorite web browser to connect to the Brother print server This will allow you to configure print server parameters JetAdmin or WebJetAdmin Brother s print server range is HP JetAdmin and WebJetAdmin compatible TELNET To connect to the print server using TELNET on UNIX Windows NT or most other TCP IP systems type TELNET ipaddress at the command prompt of the system prompt where i...

Page 90: ...nt server for less than 5 seconds Note If you hold the Test button on the back of the print server for more than 5 seconds all network settings will be reset to default Figure 1 Test button Some models may be unable to print the configuration page In that case you can check the printer network configuration using BRAdmin Professional utility or Web Based Management ...

Page 91: ...server remote console to see a list of available services Service Definition BINARY_P1 TCP IP binary service TEXT_P1 TCP IP text service adds carriage return after each line feed POSTSCRIPT_P1 PostScript service switches PJL compatible printer to PostScript mode PCL_P1 PCL service switches PJL compatible printer to PCL mode BRO_xxxxxx_P1_AT AppleTalk and LPD service for Mac OS 8 6 or later where x...

Page 92: ... significant new feature to our print server it can result in the print server being factory reset Because of this we STRONGLY recommend that you make a note of the current print server configuration before you upgrade To do this print the configuration page Use a fine ball point pen to hold down the Test button on the back of the print server for less than 5 seconds There are three methods of upg...

Page 93: ...s method if you have TCP IP already installed on your PC BRAdmin Professional utility will use the TFTP protocol to send the new firmware data to the print server 4 TFTP GET from a server If you have a TFTP server installed in your network many Unix systems provide TFTP support you may wish to use this option The new firmware file must be located in the TFTP BOOT directory on your TFTP server In t...

Page 94: ...The Yellow and Green LED on the print server will blink simultaneously during the firmware file loading process and the printer will restart automatically after the programming has completed DON T TURN OFF THE PRINTER DURING THESE PROCESSES ...

Page 95: ... 3 2 HP distributed print service 1 6 HP JetDirect 3 1 HP UX 1 3 1 6 HP s JetAdmin A 1 HTTP 7 1 8 1 A 1 Hyper Text Transfer Protocol 7 1 I IBM LAN Server 2 1 IBM RS 6000 AIX 1 7 IBM AS4000 1 10 Internet 5 1 Internet Printing 5 1 ISP 5 2 J JetAdmin 9 10 JetDirect 3 1 L LAN Server 2 8 4 7 LED 9 4 Linux 1 1 1 5 lpc 1 4 1 11 lpstat 1 4 M Macintosh 6 1 mailboxname 5 6 Microsoft TCP IP printing 2 1 MIME...

Page 96: ... smaller networks 3 1 SMB 4 1 4 7 smit 1 7 SMTP 5 2 5 7 Sun Solaris 2 x 1 8 sysadmsh 1 9 System 8 6 6 1 6 5 T TCP IP 1 1 8 1 TELNET 4 3 5 6 8 1 8 7 A 1 TEXT_P1 1 1 1 3 A 3 TFTP GET A 5 TFTP PUT A 5 U UNIX 1 1 W Web browser 8 1 WerbJetAdmin A 1 Windows 2000 2 1 Windows 2000 Printing 2 3 2 4 Windows 95 98 Me 3 1 Windows NT 3 5x Printing 2 7 Windows NT 4 0 Printing 2 4 WORKGROUP 4 2 ...

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