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Brocade Communications Systems Fabric OS v7.1.0, Troubleshooting Manual

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Brocade Communications Systems Fabric OS v7.1.0 Troubleshooting Manual Download Page 132

116

Fabric OS Troubleshooting and Diagnostics Guide

53-1002751-01

Automatic trace dump transfers

10

Saving comprehensive diagnostic files to the server

1. Connect to the switch and log in as admin.

2. Enter the supportSave -c command and respond to the prompts.

switch:admin> 

supportsave -c 

This command will collect RASLOG, TRACE, supportShow, core file, FFDC data

and other support information and then transfer them to a FTP/SCP server

or a USB device. This operation can take several minutes.

NOTE: supportSave will transfer existing trace dump file first, then

automatically generate and transfer latest one. There will be two trace dump

files transfered after this command.

OK to proceed? (yes, y, no, n): [no] 

y

Summary of Contents for Fabric OS v7.1.0

Page 1: ...53 1002751 01 14 December 2012 Fabric OS Troubleshooting and Diagnostics Guide Supporting Fabric OS v7 1 0...

Page 2: ...s Inc shall have no liability or responsibility to any person or entity with respect to any loss cost liability or damages arising from the information contained in this book or the computer programs...

Page 3: ...ds removed obsolete information and moved the FCIP and FICON chapters into their respective books July 2009 Fabric OS Troubleshooting and Diagnostics Guide 53 1001769 01 Added support for the Rolling...

Page 4: ...iv Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01...

Page 5: ...industry resources xv Getting technical help xv Document feedback xvi Chapter 1 Introduction Troubleshooting overview 1 Network time protocol 1 Most common problem areas 2 Questions for common sympto...

Page 6: ...wrong mode 30 Marginal links 30 Troubleshooting a marginal link 31 Device login issues 33 Pinpointing problems with device logins 33 Media related issues 35 Testing a port s external transmit and rece...

Page 7: ...sions 58 Platform 59 Routing 59 Chapter 6 Security Passwords 61 Password recovery options 62 Device authentication 62 Protocol and certificate management 63 Gathering additional information 63 SNMP 64...

Page 8: ...ng POST 84 Enabling POST 84 Switch status 84 Viewing the overall status of the switch 84 Displaying switch information 85 Displaying the uptime for a switch 86 Using the SpinFab and portTest commands...

Page 9: ...slogd configuration 113 Configuring the host 113 Configuring the switch 114 Automatic trace dump transfers 115 Specifying a remote server 115 Enabling the automatic transfer of trace dumps 115 Setting...

Page 10: ...x Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01...

Page 11: ...er 4 Configuration provides troubleshooting information and procedures for configuration file issues Chapter 5 Firmware Download Errors provides procedures for troubleshooting firmware download issues...

Page 12: ...itch Brocade 5300 switch Brocade 5410 embedded switch Brocade 5424 embedded switch Brocade 5450 embedded switch Brocade 5460 embedded switch Brocade 5470 embedded switch Brocade 5480 embedded switch B...

Page 13: ...switchShow In actual examples command lettercase is often all lowercase Otherwise this manual specifically notes those cases in which a command is case sensitive Command syntax in this manual follows...

Page 14: ...s or situations that can be potentially lethal or extremely hazardous to you Safety labels are also attached directly to products to warn of these conditions or situations KEY TERMS For definitions sp...

Page 15: ...the Fibre Channel Industry Association website http www fibrechannel org Getting technical help Contact your switch support supplier for hardware firmware and software support including product repai...

Page 16: ...ement comb 3 World Wide Name WWN Use the licenseIdShow command to display the chassis WWN If you cannot use the licenseIdShow command because the switch is inoperable you can get the WWN from the same...

Page 17: ...inating the possibility of a fault within the fabric see if the problem is on the storage side or the host side and continue a more detailed diagnosis from there Using this approach can quickly pinpoi...

Page 18: ...g devices Marginal links unstable connections Incorrect zoning configurations Incorrect switch configurations Switch LEDs Switch commands for example switchShow or nsAllShow for diagnostics Web or GUI...

Page 19: ...FCIP tunnel including the network between FCIP tunnel endpoints Fibre Channel over IP Administrator s Guide FCIP tunnel does not come online FCIP tunnel including the network between FCIP tunnel endpo...

Page 20: ...cs SCSI retry errors Buffer credits FCIP tunnel bandwidth Fibre Channel over IP Administrator s Guide SCSI timeout errors Links HBA Buffer credits FCIP tunnel bandwidth Chapter 3 Connectivity Chapter...

Page 21: ...account with admin permissions 2 Type the supportFtp command and respond to the prompts Example of supportFTP command switch admin supportftp s Host IP Addr 1080 8 800 200C 417A User Name njoe userFoo...

Page 22: ...upport directory must be used While running the supportSave command you may encounter a timeout A timeout occurs if the system is in busy state due to CPU or I O bound from a lot of port traffic or fi...

Page 23: ...irety and be ready to send to your switch support provider when you contact them Having this information immediately available expedites the information gathering process that is necessary to begin de...

Page 24: ...List vendor and version 5 If you have a redundant fabric did a failover occur 6 Was POST enabled on the switch 7 Which CP blade was active Only applicable to Brocade DCX DCX 8510 family and DCX 4S ent...

Page 25: ...ctions or changes made to the switch the fabric and the SAN or metaSAN In Table 3 list the environmental changes added to the network Gathering additional information Below are features that require y...

Page 26: ...10 Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01 Building a case for your switch support provider 1...

Page 27: ...ect licenses installed by using the licenseShow command Symptom A feature is not working Probable cause and recommended action Refer to the Fabric OS Administrator s Guide to determine if the appropri...

Page 28: ...AS logs is necessary to prevent minor problems from becoming larger issues or in catching problems at an early stage Below are some common problems that can occur with or in your system message log Sy...

Page 29: ...essage Refer to the Fabric OS Message Reference for information specific to the error that was received Some Chip Port CPT and Environmental Monitor EM messages contain I2 C related information If the...

Page 30: ...nds these types of reboots are ignored by the Rolling Reboot Detection RRD feature They include the following reboot haFailover fastBoot firmwareDownload The RRD feature is activated and halts rebooti...

Page 31: ...tivated admin level permission is required to log in Enter the supportShow or supportSave command to collect a limited amount of data to resolve the issue ATTENTION The limited supportSave used with t...

Page 32: ...ntifiers The ELS ECHO request elicits an ELS ECHO response from a port identifier in the fabric and validates link connectivity Use the fcPing command to validate link connectivity to a single device...

Page 33: ...ith 12 bytes of data Request rejected by 21 00 00 20 37 25 ad 05 Command not supported time 1159 usec Request rejected by 21 00 00 20 37 25 ad 05 Command not supported time 1006 usec Request rejected...

Page 34: ...se any path from multiple available paths in the fabric to reach the destination device This utility allows you to do the following Run a sanity test that exercises all the ISLs and internal links in...

Page 35: ...inks giving the errors NOTE Superping provides an indication if all ISLs are covered If all the ISLs are not covered you can increase the coverage count and maximum retries to transmit so that complet...

Page 36: ...urce port index on the local switch to a destination port index on another switch This routing information describes the full path that a data stream travels between these ports including all intermed...

Page 37: ...path yes y no n no Source route yes y no n no Timeout 1000 30000 10000 Target port is Embedded Hop In Port Domain ID Name Out Port BW Cost 0 2 1 sw0 6 4G 500 1 23 2 sw0 8 4G 500 2 4 3 sw0 3 4G 500 3 2...

Page 38: ...tends to take a long time more than 5 seconds to present and setup paths for the proxy devices Certain hosts are able to do discovery much faster as a result they end up timing out Use the speed tag f...

Page 39: ...for non loop fabric capable devices E_Port Expansion port Assigned to ISL links F_Port Fabric port Assigned to fabric capable devices EX_Port A type of E_Port It connects a Fibre Channel router to an...

Page 40: ...on Verify that the correct licensing is installed or that the port is not configured as a loop port a G_Port or the port speed is not set FIGURE 2 Simple port initialization process The FCP auto disco...

Page 41: ...Symptom No light from the port LEDs Probable cause and recommended action If there is no light coming from the port LED then no signal is being detected Check your cable and SFP to determine the phys...

Page 42: ...figured correctly The third party vendor multi pathing input output MPIO software if it is being used is configured correctly The HBA and storage device and the driver and firmware are compatible with...

Page 43: ...SYMMETRIX 5267 Fabric Port Name 20 0f 00 60 69 10 9b 5b 2 Look for the device in the NS list which lists the nodes connected to that switch This allows you to determine if a particular node is access...

Page 44: ...peed settings of all the ports 2 Enter the switchShow command to determine if the port has module light 3 Enter the portCfgSpeed command to change the port speed to 1 2 4 or 8 Gbps depending on what s...

Page 45: ...k argument number four for the loop initialization soft assigned LISA frame 0x11050100 switch admin portlogdumpport 4 time task event port cmd args 11 40 02 078 PORT Rx3 23 20 22000000 00000000 ffffff...

Page 46: ...the functional operation of a path on a switch This test sends frames from a given port s transmitter and loops them back into the same port s receiver The loopback is done at the parallel loopback p...

Page 47: ...a CRC error marks the frame with a bad EOF and passes the frame on to its destination Subsequent ports in the path also detect the CRC error and the crc_err counter increments on these ports However...

Page 48: ...marginal port problems If the problem stops or goes away the switch port or the SFP is marginal proceed to step 6 If the problem does not stop or go away see step 7 4 Run portLoopbackTest on the margi...

Page 49: ...00 00 05 1e 8f c1 31 2 2 N8 No_Module 3 3 N8 No_Module output truncated 61 61 N8 No_Module 62 62 N8 No_Module 63 63 N8 No_Module 64 64 id N2 Online E Port 10 00 00 05 1e 34 d0 05 1_d1 Trunk master 65...

Page 50: ...roblem Track errors by sampling the port errors every five or ten minutes until you see the problem occur again 5 Enter the portFlagsShow command then check to see how a port has logged in and where a...

Page 51: ...11030000 16 52 42 572 PORT Rx3 8 20 22000000 00000000 ffffffff 11030000 NOTE See Port log on page 111 for overview information about portLogDump Media related issues This section provides procedures t...

Page 52: ...from the HBA 1 Connect to the switch and log in as admin 2 Enter the portTest command refer to the Fabric OS Command Reference for information on the command options See Table 7 on page 36 for a list...

Page 53: ...ence level switching Disable device probing Suppress class F traffic Per frame route priority Long distance fabric not necessary on Brocade DCX DCX 4S 6505 6510 6520 and the Brocade DCX 8510 Backbone...

Page 54: ...Check each switch that has IDID configured and make sure their domain IDs are unique within the configuration Repeat the following procedure until all domain ID conflicts are resolved 1 Enter the fabr...

Page 55: ...ble software features Earlier releases of software may not be supported in new versions of Fabric OS code This may be due to a software feature changing or new services being supported If you suspect...

Page 56: ...which may occur with zoning issues or hold timeouts capture protocol errors and capture ULP traffic SCSI FICON This feature cannot be used on embedded switch traffic In Order Delivery If In Order Deli...

Page 57: ...ss logical switch port mirroring is supported Supported platforms Port mirroring is supported only in FC ports In general a platform or blade supporting port mirroring supports both the mirror ports a...

Page 58: ...command disables the mirror port configuration Adding a port mirror connection 1 Connect to the switch and log in using an account with admin permissions 2 Enter the portMirror add slotnumber portnum...

Page 59: ...on 1 Connect to the switch and log in using an account with admin permissions 2 Enter the portMirror del SourceID DestID command For example to delete the port mirror connection on mirror port 2 you m...

Page 60: ...44 Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01 Port mirroring 3...

Page 61: ...rator s Guide For information about Virtual Fabrics using Fabric OS v6 3 0 or later refer to the Fabric OS Administrator s Guide Symptom The configuration upload fails Probable cause and recommended a...

Page 62: ...P and TCP traffic Example of a failed ping C ping 192 168 163 50 Pinging 192 168 163 50 with 32 bytes of data Request timed out Request timed out Request timed out Request timed out Ping statistics fo...

Page 63: ...FTP server or ping the FTP server There was a reason to disable the switch Note however that you must disable the switch for some configuration downloads For more information on how to perform a confi...

Page 64: ...er Messages captured in the logs Configuration download generates both RASLog and Audit log messages resulting from execution of the configDownload command The following messages are written to the lo...

Page 65: ...m 4 Domain ID Switch name Ethernet IP address Ethernet subnet mask Total number of local devices nsShow Total number of devices in fabric nsAllShow Total number of switches in the fabric fabricShow TA...

Page 66: ...50 Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01 Brocade configuration form 4...

Page 67: ...slots 5 and 8 on the Brocade DCX CR4S 8 blades can be inserted only into slots 3 and 6 on the Brocade DCX 4S CR16 8 and CR16 4 core blades provide ICL functionality between two Brocade DCX 8510 Backb...

Page 68: ...equire you to seek help from your switch service provider Do not disconnect the switch from power during the process because the switch could become inoperable when rebooted The following symptoms des...

Page 69: ...ple of usbStorage l command switch admin usbstorage l firmwarekey 0B 2010 Mar 15 15 13 support 106MB 2007 Mar 24 05 36 support1034 105MB 2010 Mar 23 06 11 config 0B 2010 Mar 15 15 13 firmware 380MB 20...

Page 70: ...and it is in progress Wait till it completes You can use the firmwareDownloadStatus and firmwareShow commands to monitor its progress If the problem persists contact your switch support provider Examp...

Page 71: ...mmands to remedy this Verify blade is ENABLED error 3 Gathering additional information You should follow these best practices for firmware download before you start the procedure Keep all session logs...

Page 72: ...s only They do not represent the entire range of possible error messages appropriate to a wide variety of installation scenarios Cannot upgrade directly to 7 1 Please upgrade to 6 4 first and then upg...

Page 73: ...h is in AG mode and D Ports are configured Please use switchshow to view the D port list and use portcfgdport disable port_no to disable it before downgrading Downgrade is not allowed because one or m...

Page 74: ...essage The FC10 6 type 39 blade is not supported by the target firmware Please use slotshow to find out which slot it is in and remove it first Probable cause and recommended action The firmware downl...

Page 75: ...are download operation was attempting to upgrade the SAS image while the blade was operational Retry the firmwareDownload command again Platform This system message pertains to switch features or fabr...

Page 76: ...60 Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01 Considerations for downgrading firmware 5...

Page 77: ...this procedure to recover the password for the default accounts of user admin and factory If you do not know the root password you must contact your service support provider to recover admin passwords...

Page 78: ...ation Symptom Switch is unable to authenticate device Probable cause and recommended action When the device authentication policy is set to ON the switch expects a FLOGI with the FC SP bit set If this...

Page 79: ...nformation For security related issues use the following guidelines to gather additional data for your switch support provider Perform a supportSave n command If not sure about the problem area collec...

Page 80: ...tly for your network If you continue to have problems collect the data in the next section and contact your switch support provider Gathering additional information In addition to supportSave gather t...

Page 81: ...ault switch If XISL is turned off you can connect ICLs to other logical switches A default switch can be configured as a base switch in the Brocade 5100 and 5300 switches but not in a Brocade DCX or D...

Page 82: ...tification issues Symptom E_Ports directly connecting two logical switches do not form or are disabled Probable cause and recommended action The FIDs on each of the logical switches must be the same U...

Page 83: ...port to the base switch If the port is not intended to be used as an EX_Port use the portCfgDefault command to reset the port to its default configuration Symptom An EX_ or VEX_Port is disabled with...

Page 84: ...valid on this platform Probable cause and recommended action You are specifying a slot number that is not valid on the platform for example slot 0 on a Brocade DCX or slot 12 on a Brocade DCX 4S Sympt...

Page 85: ...itch Probable cause and recommended action The area limit would be exceeded if the lsCfg command were allowed Symptom A port or ports cannot be moved to the requested switch because it may only exist...

Page 86: ...DE 96 FC16 48 ENABLED 11 AP BLADE 75 FX8 24 ENABLED 12 SW BLADE 97 FC16 32 ENABLED Gathering additional information For Virtual Fabrics related issues use the following guidelines to gather additional...

Page 87: ...Example of an unformed E_Port This example shows that port 3 is not configured as an E_Port ecp admin trunkdebug 126 127 port 126 is not E EX port port 127 is not E EX port Example of a formed E_Port...

Page 88: ...e to talk to a storage device Symptom Trunk goes offline and online bounces Probable cause and recommended action A port disabled at one end because of buffer underallocation causes all the disabled p...

Page 89: ...der the zone member list if necessary The newly changed zone configuration are not effective until you issue the cfgEnable command This should be done during a maintenance window because this may caus...

Page 90: ...guration switch admin zone show Defined TI zone configuration TI Zone Name greenzone Port List 2 2 3 3 5 3 4 11 Configured Status Activated Failover Enabled Enabled Status Activated Failover Enabled T...

Page 91: ...on in one fabric is different from the definition of a zone object with the same name in the other fabric Zone conflicts Zone conflicts can be resolved by saving a configuration file with the configUp...

Page 92: ...n cleared This forces the zones to merge and populates the switches with the correct zoning database The fabrics then merge cfgEnable Use to enable and activate make effective the specified configurat...

Page 93: ...admin 2 Enter the cfgShow command and print the output 3 Start another Telnet session and connect to the next fabric as an admin 4 Enter the cfgShow command and print the output 5 Compare the two fabr...

Page 94: ...the request and another device rejects the request switch admin fcping 10 00 00 00 c9 29 0e c4 21 00 00 20 37 25 ad 05 Source 10 00 00 00 c9 29 0e c4 Destination 21 00 00 20 37 25 ad 05 Zone Check No...

Page 95: ...default zone mode by entering the defZone show command If it is no access change it to all access To modify default zone mode from no access to all access enter the defZone all command and then the cf...

Page 96: ...751 01 Gathering additional information 9 Gathering additional information Collect the data from a supportSave n command Then collect the data from the cfgTransShow command For the port having the pro...

Page 97: ...omatically during the power on self test POST Automatically on an individual blade whenever it is installed into a director chassis Manually using Fabric OS CLI commands The error messages generated d...

Page 98: ...support minimal validation because of the restriction on test duration Their purpose is to give a basic health check before a new switch joins a fabric These tests are divided into two groups POST1 a...

Page 99: ...W4100_P45 Services starting a COLD recovery mdev c line 638 2005 03 31 20 12 49 MFIC 1002 220 INFO Paulsa45 Chassis FRU header not programmed for switch NID using defaults applies only to FICON enviro...

Page 100: ...the switch including its power supplies fans and temperature If the status of any one of these components is either marginal or down the overall status of the switch is also displayed as marginal or d...

Page 101: ...Online Offline Testing or Faulty switchMode Switch operation mode Native Interop or Access Gateway switchRole Principal Subordinate or Disabled switchDomain ID 0 31 or 1 23 switchId Switch embedded po...

Page 102: ...ation the total cumulative amount of uptime since the system was first powered on and the load average over the past one minute 1 29 in the preceding example five minutes 1 31 in the example and 15 mi...

Page 103: ...s This test should be run with caution on a live fabric Table 18 lists the supported ports for the specified version of Fabric OS when using the spinFab command TABLE 18 Port type support Port type Su...

Page 104: ...fab pass 1 Pt0 3 33 Ch0 33 DiscC3 Error Counter is 32 sb 0 If you receive any of the errors listed above then follow the suggested debugging procedures The spinFab command does not clear any existing...

Page 105: ...the lower number of ports This behavior is found in Fabric OS v6 2 0 and earlier versions only Check whether the local remote port is part of shared area region If yes try connecting to the non shared...

Page 106: ...ir of switches a pair of Access Gateways and an Access Gateway and a switch The ports must use 10G or 16G Brocade branded SFPs Support is also provided for running D_Port tests between a host bus adap...

Page 107: ...ed 1 Electrical loopback with 16G SFP only 2 Optical loopback with 16G SFP only 3 Link traffic with 10G SFPs and 16G SFP 4 Link latency and distance measurement with 10G SFPs and 16G SFP NOTE Electric...

Page 108: ...Consequently such information is not synchronized with the standby side Any information from a previous test is lost following a failover An HA failover and reboot will restart the D_Port test from th...

Page 109: ...t examples see Example test scenarios and output on page 100 Topology 1 ISLs Figure 4 illustrates ISLs that connect multiple switches through a pair of chassis E represents E_Ports to be configured as...

Page 110: ...0 6520 FIGURE 6 Single Access Gateway to switch Figure 7 illustrates multiple Access Gateways connected to a switch in a cascaded topology N and F represent respectively an N_Port and an F_Port to be...

Page 111: ...e 99 The following equipment is supported HBAs Driver v3 1 provides limited support for D_Port Driver v3 2 provides extensive support for D_Port including dynamic D_Port mode Switches Brocade DCX 8510...

Page 112: ...te starts as soon as both ports are enabled The order in which they are enabled does not matter 6 While the test is running enter the portDportTest slot port show command to view test results The foll...

Page 113: ...rtenable 1 5 Enable Port 2 on Switch B by using the portEnable slot port command switchB admin portenable 2 Saving port mappings on an Access Gateway Before configuring ports as D_Ports on a switch co...

Page 114: ...specific tests manually to obtain additional detail 1 Disable the switch port by using the Fabric OS portDisable slot port command 2 Configure the switch port that you want to enable as a D_Port usin...

Page 115: ...bps switches running Fabric OS version 7 1 or later In addition the connected switch s F_Port must be D_Port capable and the adapter must be using driver version 3 2 0 or higher D_Ports do not support...

Page 116: ...on restart Allows you to use already set parameters during current tests Example test scenarios and output In addition to the examples shown in Enabling D_Port on page 95 other practiical scenarions a...

Page 117: ..._range Specifies a set of ports as a list range or wildcard examples 10 6 9 or 10 6 9 or 0 31 or 0 1 2 3 or Actions enable Configure the port as D port disable Disable the D port configuration help Di...

Page 118: ...ption is used to enable forward error correction during dport tests cr This option is used to enable credit recovery during dport tests show This will display the previous test results if the tests ha...

Page 119: ...Mon Jan 16 05 58 56 2012 Status FAILED Test Start time Result EST HH MM SS Comments Electrical loopback05 57 52 PASSED Optical loopback 05 58 06 PASSED Link traffic test 05 58 13 FAILED See failure r...

Page 120: ...dress Mode 0 Index Port Address Media Speed State Proto 24 24 010000 id N16 Online FC D Port Loopback Port 24 26 26 010200 id N16 Online FC D Port segmented D Port mode mismatch 33 33 010300 id N8 Onl...

Page 121: ...18 0 POD Port Port is licensed portState 1Online portPhys 6In_Sync portScn 32F_Port port generation number 14 portId 020a00 portIfId 4302000b portWwn 20 0a 00 05 1e 41 4a a5 portWwn of device s connec...

Page 122: ...igh priority tim_txcrd_z 0 Time TX Credit Zero 2 5Us ticks time_txcrd_z_vc 0 3 0 0 0 0 time_txcrd_z_vc 4 7 0 0 0 0 time_txcrd_z_vc 8 11 0 0 0 0 time_txcrd_z_vc 12 15 0 0 0 0 er_enc_in 0 Encoding error...

Page 123: ...0 0 0 0 0 0 1 0 0 13 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 14 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 15 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 16 665k 7 4k 0 0 0 0 0 0 6 0 0 1 2 0 0 17 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 18 0 0 0 0...

Page 124: ...e output Look for indications of high or low temperatures 4 Check the fan speed output If any of the fan speeds display abnormal RPMs replace the fan FRU 5 Check the power supply status If any power s...

Page 125: ...og in as admin 2 Enter the psShow command switch admin psshow Power Supply 1 is OK V10645 TQ2Z6452916 60 0300031 02 B QCS DCJ3001 02P A TQ2Z64529 Power Supply 2 is faulty V10704 TQ2J7040124 60 0300031...

Page 126: ...01 01 07 04 03 00 SEC 1203 2 SLOT 6 FFDC CHASSIS INFO C08_1 Login information Login successful via TELNET SSH RSH IP Addr 192 168 38 2050 and the identifier SLOT 6 1 means the message was generated fr...

Page 127: ...is lost over power cycles and reboots If the port log is disabled an error message displays NOTE Port log functionality is completely separate from the system message log The port log is typically us...

Page 128: ...mp output is long a truncated example is presented switch admin portlogdump time task event port cmd args Fri Feb 22 20 29 12 2008 20 29 12 638 FCPH write 3 40 00fffffd 00fffffd 00000000 00000000 0000...

Page 129: ...igured to use a UNIX style syslogd process to forward system events and error messages to log files on a remote host system The host system can be running UNIX Linux or any other operating system that...

Page 130: ...shown in this example switch admin syslogdipadd 1080 8 800 200C 417A switch admin syslogdipadd 1081 8 800 200C 417A switch admin syslogdipadd 1082 8 800 200C 417A switch admin syslogdipadd 10 1 2 4 sw...

Page 131: ...g of the remote server so that you are alerted if the server becomes unavailable and you can correct the problem After the setup is complete you can run the supportSave c command to save RASLog TRACE...

Page 132: ...he prompts switch admin supportsave c This command will collect RASLOG TRACE supportShow core file FFDC data and other support information and then transfer them to a FTP SCP server or a USB device Th...

Page 133: ...The number 66 is the switchType and the 1 is the revision of the motherboard of the switch The revision number is not necessary when converting the number Convert the value using Table 24 TABLE 24 swi...

Page 134: ...witch 70 5410 8 Gb 12 port embedded switch 71 300 8 Gb 16 port switch 72 5480 8 Gb 24 port embedded switch 73 5470 8 Gb 20 port embedded switch 75 M5424 8 Gb 24 port embedded switch 76 8000 8 Gb 16 FC...

Page 135: ...a Fibre Channel and Ethernet SAN 75 FX8 24 24 FC port with 10 1 GbE and two 10 GbE ports Fibre Channel routing and FCIP blade 77 FC8 64 8 Gb 64 FC ports blade 96 FC16 48 16 Gb 48 FC ports blade 97 FC1...

Page 136: ...120 Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01 Switch Type and Blade ID A...

Page 137: ...t Fibre Channel uses hexadecimal notation in hex triplets to specify well known addresses and port IDs Example conversion of the hexadecimal triplet Ox616000 Notice the PID 610600 bolded in the nsShow...

Page 138: ...f 40 41 42 43 44 45 46 Decimal 71 72 73 74 75 76 77 78 79 80 Hex 47 48 49 4a 4b 4c 4d 4e 4f 50 Decimal 81 82 83 84 85 86 87 88 89 90 Hex 51 52 53 54 55 56 57 58 59 5a Decimal 91 92 93 94 95 96 97 98 9...

Page 139: ...02 203 204 205 206 207 208 209 210 Hex c9 ca cb cc cd ce cf d0 d1 d2 Decimal 211 212 213 214 215 216 217 218 219 220 Hex d3 d4 d5 d6 d7 d8 d9 da db dc Decimal 221 222 223 224 225 226 227 228 229 230 H...

Page 140: ...124 Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01 Hexadecimal Conversion B...

Page 141: ...45 connectivity no connectivity between host and storage 4 no connectivity between switches 4 contacting your switch support provider 5 converting hexadecimal numbers 121 123 core file warning message...

Page 142: ...de type 24 is inserted 69 blade application firmware failed 59 blade application firrmware failed 59 blade is faulty 52 blade is stuck in the LOADING state 52 cannot download the requested firmware 53...

Page 143: ...t on LEDs 4 NS 26 NTP 1 O output from a console 6 P passwords recovering forgotten 61 pathInfo 20 performance problems 4 PLOGI 24 POD enabling ports 89 point to point initialization failure 29 port 90...

Page 144: ...viewing 84 switchType 117 symptoms 2 synchronize switches 1 syslog messages 4 T targets 2 temperature fan and power supply 108 temperature status of 109 test a port 36 a switch 36 TI zone problem 73...

Page 145: ...Fabric OS Troubleshooting and Diagnostics Guide 129 53 1002751 01 Z zone configuration 2 configuration mismatch 5 content mismatch 5 resolving conflicts 75 troubleshooting 75 type mismatch 5...

Page 146: ...130 Fabric OS Troubleshooting and Diagnostics Guide 53 1002751 01...

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