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Troubleshooting B-3

Poor sound quality when using communications software.

Some 32-bit sound and communications software require a Unimodem V file. 

Windows 95 normally installs this file. However, in some installations, the file is 

missing.

Follow these steps to install the Unimodem V file:

1. Go to www.modemblaster.com. 
2. Locate the 

Download Drivers

 section.

3. Select your region and operating system.
4. Download the Unimodem V file.
5. Start Windows Explorer.
6. Copy the file 

UNIMODV.EXE

 to your Windows\System directory.

7. Locate and double-click the file 

UNIMODV.EXE

 to run it.

8. Restart your computer.

No dial tone when using the modem.

The IRQ of the modem is either in conflict with another device or is mis-reported in 

Windows.

To solve this problem:

Many chipsets have IRQ routing drivers for Windows. If you have an internal 

modem, and these drivers do not work or do not exist on your system, changing the 

slot of the modem card may help.

Summary of Contents for Di3631

Page 1: ......

Page 2: ...ally allowed in the license agreement The licensee may make one copy of the software for backup purposes No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording for any purpose without the written permission of Broadxent Inc Copyright 2001 by Broadxent Inc All rights reserved Version 1 0 November 2001 IBM is ...

Page 3: ...Modem Driver in Windows 95 3 2 Testing the Installation in Windows 95 3 5 Installing the Modem Driver in Windows 98 98SE 3 6 Testing the Installation in Windows 98 98SE 3 8 Installing the Modem Driver in Windows 2000 3 9 Testing the Installation in Windows 2000 3 11 Installing the Modem Driver in Windows Me 3 12 Testing the Installation in Windows Me 3 14 Installing the Modem Driver in Windows XP ...

Page 4: ...e 5 1 Video Conferencing 5 2 QuickConnect 5 2 PCM Upstream 5 2 V 44 Data Compression 5 2 Modem on Hold 5 3 Using Modem on Hold 5 3 Appendixes A General Specifications Plug and Play A 1 Data Features A 2 Fax Features A 3 Voice Features A 3 Video Conferencing Support A 3 B Troubleshooting Problems With Your Modem B 1 Resolving Conflicts in Windows 95 98 98SE ME B 4 Resolving Conflicts in Windows 200...

Page 5: ...C Service and Warranty Information Product Return C 1 Tech Support C 2 Warranty Information C 3 ...

Page 6: ...Introduction ...

Page 7: ...eference You will need to quote these numbers when contacting our Technical Support office Checking System Requirements The following are the minimum system requirements Available PCI 2 1 compliant slot 133 MHz or faster Pentium IBM compatible PC or AMD K series or higher 25 MB of free hard disk space 16 MB RAM on motherboard 32 MB recommended Microsoft Windows 95 Windows 98 Windows 98 Second Edit...

Page 8: ...ement Use This notepad icon indicates information that is of particular importance and should be considered before continuing This alarm clock icon indicates that failure to adere to directions may result in loss of data or damage to your system The warning sign indicates that failure to adhere to directions may result in bodily harm or life threatening situations ...

Page 9: ...1 1 About Your Modem ...

Page 10: ...ough this chapter This will help you identify the various components on your card If you encounter a hardware conflict while connecting a Plug and Play device refer to Table A 1 on page A 1 for a list of available Plug and Play resources Figure 1 1 The jacks on your modem card Telephone Line Jack The Telephone Line jack allows you to connect to a telephone line for data transmission and document f...

Page 11: ...2 Installing Hardware ...

Page 12: ... the power cord from the wall outlet 3 Remove your computer casing 4 Remove the metal bracket from an unused PCI slot as shown in Figure 2 1 Put the screw aside for use later Turn off the main power supply and disconnect your computer s power cord Systems using an ATX power supply unit with soft power off may still be powering the PCI slot This can damage your modem card when it is inserted into t...

Page 13: ...he power cord back into the wall outlet and then turn on the computer To install drivers refer to Installing and Testing Modem Drivers on page 3 1 Do not force the modem card into the slot Make sure that the gold finger PCI connector on the modem card is aligned with the PCI bus connector on the motherboard before you insert the card into the PCI expansion slot If it does not fit properly gently r...

Page 14: ... from the wall outlet 3 Connect the telephone cable from the telephone to the Phone jack of the modem 4 Connect one end of the telephone cable provided to the wall outlet and the other end to the Telephone Line jack of the modem Figure 2 3 Connecting the telephone line to your modem Telephone cable provided To telephone line wall outlet Telephone Line jack Modem card Phone jack ...

Page 15: ...lephone company for help if you are not sure about the suitability of your telephone line This modem is intended for use on an analog telephone line also called a POTS Plain Old Telephone Service line This modem cannot be connected directly to a digital telephone line such as those commonly found in businesses Either obtain an analog line or an analog converter compatible with the telephone line y...

Page 16: ...3 Installing and Testing Modem Drivers ...

Page 17: ...he Installation in Windows 95 Installing the Modem Driver in Windows 98 98SE Testing the Installation in Windows 98 98SE Installing the Modem Driver in Windows 2000 Testing the Installation in Windows 2000 Installing the Modem Driver in Windows Me Testing the Installation in Windows Me Installing the Modem Driver in Windows XP Testing the Installation in Windows XP ...

Page 18: ... computer to allow the operating system to detect the modem 2 When the dialog box similar to Figure 3 1 appears insert the Installation CD into your CD ROM drive and then click the Next button 3 When the dialog box similar to Figure 3 2 appears click the Other Locations button Figure 3 1 Figure 3 2 ...

Page 19: ...box similar to Figure 3 3 appears click the Browse button to locate the driver files in E Drivers Win95 where E represents your CD ROM drive 5 Click the OK button 6 When the dialog box similar to Figure 3 4 appears click the Finish button Figure 3 3 Figure 3 4 ...

Page 20: ...ck the Browse button to locate the driver files in E Drivers Win95 where E represents your CD ROM drive and then click the OK button 9 Restart your computer to let the new settings take place Figure 3 5 Figure 3 6 After you have set up your modem run a test to ensure that your card has been installed properly see Testing the Installation in Windows 95 on page 3 5 ...

Page 21: ... click the Diagnostics tab 4 Select the COM port that has been assigned to your modem 5 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 4 Figure 3 7 Modem Pro...

Page 22: ...ng system to detect the modem 2 When the dialog box similar to Figure 3 8 appears insert the Installation CD into your CD ROM drive and then click the Next button 3 When the dialog box similar to Figure 3 9 appears click the Search for the best driver for your device Recommended option and click the Next button Figure 3 8 Figure 3 9 ...

Page 23: ...nd also some other drivers that should work with this device click the The updated driver Recommended option and then click the Next button 7 When the dialog box similar to Figure 3 11 appears click the Next button 8 Follow the remaining onscreen steps to install the rest of the drivers and to complete your modem installation 9 Restart your computer to let the new settings take place Figure 3 10 A...

Page 24: ...ars click the Diagnostics tab 4 Select the COM port that has been assigned to your modem 5 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 4 Figure 3 12 Modem...

Page 25: ...r for my device recommended option and then click the Next button 3 When the dialog box similar to Figure 3 13 appears insert the Installation CD into your CD ROM drive 4 Click the Specify a location check box and then click the Next button 5 When the dialog box similar to Figure 3 14 appears click the Browse button to locate the driver files in E Drivers Win2K where E represents your CD ROM Drive...

Page 26: ...the dialog box similar to Figure 3 15 appears click the Next button 7 Click the Yes button 8 When the dialog box similar to Figure 3 16 appears click the Finish button 9 Restart your computer to let the new settings take place Figure 3 15 Figure 3 16 ...

Page 27: ...Properties dialog box click the Diagnostics tab 4 Click the Query Modem button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 4 Figure 3 17 Broadxent DSI V 92 PCI DI3631 Properties dia...

Page 28: ...x similar to Figure 3 18 appears click the Specify the location of the driver Advanced option and click the Next button 4 When the dialog box similar to Figure 3 19 appears click the Specify a location check box to select it Make sure that the Removable Media Floppy CD ROM check box is not selected 5 Click the Browse button to locate the driver files in E Drivers WinMe where E represents your CD R...

Page 29: ...ox similar to Figure 3 20 appears click the Finish button 9 Follow the remaining onscreen steps to install the rest of the drivers and to complete your modem installation 10 Restart your computer to let the new settings take place Figure 3 20 After you have set up your modem run a test to ensure that your card has been installed properly see Testing the Installation in Windows Me on page 3 14 ...

Page 30: ...s click the Diagnostics tab 4 Click the COM port that has been assigned to your modem 5 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 4 Figure 3 21 Modem Pr...

Page 31: ...Control Panel 3 Double click the Systems icon 4 In the System Properties dialog box double click the Hardware tab 5 Click the Device Manager button 6 Double click the Modems icon 7 Right click Broadxent DSI V 92 PCI DI3631 8 In the menu that appears select the Update Drivers option and insert the Installation CD into your CD ROM drive 9 When the Hardware Update Wizard dialog box similar to Figure ...

Page 32: ...click the Browse button to locate the driver files in E Drivers WinXP where E represents your CD ROM Drive and then click the OK button 13 In the Hardware dialog box that appears click the Show compatible hardware option to select it and then click Broadxent DSI V 92 PCI DI3631 in the Models box 14 Click the Next button Figure 3 23 After you have set up your modem run a test to ensure that your ca...

Page 33: ...es to submit their hardware solutions for certification If a hardware device driver is not submitted or does not qualify for Microsoft certification a warning message similar to Figure 3 25 appears You may see this message when installing this driver or update If you do you may choose to click the Continue Anyway button Broadxent has tested this driver or update on Windows XP and it does not impai...

Page 34: ... Properties button 5 When the dialog box similar to Figure 3 26 appears click the Diagnostics tab 6 Click the Query Modem button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 4 Figure...

Page 35: ...4 Uninstalling Modem Drivers ...

Page 36: ...g Modem Drivers This chapter is organized as follows Uninstalling the Modem in Windows 95 Uninstalling the Modem in Windows 98 98SE Uninstalling the Modem in Windows 2000 Uninstalling the Modem in Windows Me Uninstalling the Modem in Windows XP ...

Page 37: ...en the Add Remove Programs Properties dialog box similar to Figure 4 1 appears click Uninstall Broadxent DSI Modem 4 Click the Add Remove button 5 When Windows prompts you to remove the modem click the Yes button 6 Click the OK button 7 Turn off your computer and remove the modem card from your system Figure 4 1 Add Remove Programs Properties dialog box ...

Page 38: ...n the Add Remove Programs Properties dialog box similar to Figure 4 2 appears click Uninstall Broadxent DSI V 92 PCI DI3631 4 Click the Add Remove button 5 When Windows prompts you to remove the modem click the Yes button 6 Click the OK button 7 Turn off your computer and remove the modem card from your system Figure 4 2 Add Remove Programs Properties dialog box ...

Page 39: ... the Add Remove Programs dialog box similar to Figure 4 3 click Uninstall Broadxent DSI Modem and then click the Change Remove button 4 When Windows 2000 prompts you to remove the selected modem click the Yes button to complete the uninstallation 5 Turn off your computer and remove the modem card from your system Figure 4 3 Add Remove Programs dialog box ...

Page 40: ...Properties dialog box similar to Figure 4 4 appears click the Install Uninstall tab 4 Click Uninstall Broadxent DSI Modem from the list and then click the Add Remove button 5 When Windows prompts you to remove the modem click the Yes button 6 Click the OK button 7 Turn off your computer and remove the modem card from your system Figure 4 4 Add RemovePrograms Properties dialog box ...

Page 41: ...ove Programs icon 3 In the Add or Remove Programs dialog box similar to Figure 4 5 click the Change Remove button 4 When Windows prompts you to remove the modem click the Yes button 5 Click the Close button 6 Turn off your computer and remove the modem card from your system Figure 4 5 Add or Remove Programs dialog box ...

Page 42: ...5 Modem Features ...

Page 43: ...CI DI3631 to send and receive fax documents This feature also allows you to configure the modem to serve as a fax on demand system by using the software provided Internet Access Broadxent DSI V 92 PCI DI3631 allows you to access computer bulletin boards and to browse the Internet at speeds of up to 56 Kbps Answering Machine Broadxent DSI V 92 PCI DI3631 functions as an answering machine with multi...

Page 44: ...ce Provider The characteristics of the last call are saved in your computer and retrieved for subsequent calls resulting in a shorter connection time PCM Upstream This feature enhances your Broadxent DSI V 92 PCI DI3631 s data upload speed from 33 6 Kbps to a maximum of 48 Kbps V 44 Data Compression Your Broadxent DSI V 92 PCI DI3631 incorporates the new V 92 standard This new standard offers V 44...

Page 45: ...the modem reconnects you to the Internet For more information on Modem on Hold visit http www v92 com Using Modem on Hold 1 If a call comes in while you are on the Internet a dialog box similar to Figure 5 1 appears asking you if you want to answer the call Click the Yes button 2 A dialog box similar to Figure 5 2 appears telling you that you only have two minutes to complete your call The call is...

Page 46: ...A General Specifications ...

Page 47: ...es Table A 1 Plug and Play Resource Information Dependent functions Resource Information Choice 1 COM 3 I O Port 3E8 to 3EF IRQ 3 4 5 7 9 10 or 11 Choice 2 COM 4 I O Port 2E8 to 2EF IRQ 3 4 5 7 9 10 or 11 Choice 3 COM 2 I O Port 2F8 to 2FF IRQ 3 Choice 4 COM 1 I O Port 3F8 to 3FF IRQ 4 Choice 5 Free For All I O Port 2A0 to 2A7 2A8 to 2AF 2D8 to 2DF IRQ 3 4 5 7 9 10 11 or 15 ...

Page 48: ... modem standards V 92 V 90 V 34 V 32bis V 32 V 23 V 22bis V 22A B and V 21 Bell 212A and 103J V 42 LAPM and MNP2 4 error correction V 44 V 42bis and MNP5 data compression Compression line control and error control are implemented in hardware Therefore no special drivers or libraries are needed to take advantage of the higher speeds and data reliability Automatic dial and answer capabilities Due to...

Page 49: ... 14400 bps V 21 Channel 2 300 bps V 27ter 7200 bps V 29 9600 bps Voice Features Able to record and play voice messages over the telephone line Multiple mailboxes using Included Communications software Video Conferencing Support Supports ITU V 92 standard to allow high performance video conferencing over standard phone lines and the internet Video Conferencing standards are H 324 and H 323 ...

Page 50: ...B Troubleshooting ...

Page 51: ...dem The modem fails to accept commands to dial or answer a call There may be an improper telephone line connection Check the following Make sure the telephone cable is attached to the Telephone Line jack Check that all devices are turned on There is interference on the telephone line that is connected to the modem To solve this problem Try moving the telephone line away from any power source monit...

Page 52: ...l due to one of the following reasons Your local telephone system does not generate the dial or busy tone when the remote user hangs up The silent period for the modem or communications software to detect that the remote user has hung up is not long enough The modem or communications software cannot detect a different dial or busy tone For example if you are connecting to a PABX system the dial or...

Page 53: ...ur region and operating system 4 Download the Unimodem V file 5 Start Windows Explorer 6 Copy the file UNIMODV EXE to your Windows System directory 7 Locate and double click the file UNIMODV EXE to run it 8 Restart your computer No dial tone when using the modem The IRQ of the modem is either in conflict with another device or is mis reported in Windows To solve this problem Many chipsets have IRQ...

Page 54: ...em 5 Select your modem and click the Properties button The Properties dialog box of the modem appears 6 Click the Resources tab 7 Click the Use Automatic Settings check box to select it If this check box is already selected you need to go to the Properties dialog box of the conflicting peripheral device and select the same check box there 8 Restart your system to allow Windows 95 98 98SE to reassi...

Page 55: ... the name of your modem 7 Right click the name of your modem A menu appears 8 Select the Properties option 9 Click the Resources tab 10 Click the Use Automatic Settings check box to select it If this check box is already selected you need to go to the Properties dialog box of the conflicting peripheral device and select the same check box there 11 Restart your system to allow Windows 2000 XP to re...

Page 56: ...dware solutions for certification If a hardware device driver is not submitted or does not qualify for Microsoft certification a warning message similar to the one below appears You may see this message when installing this driver or update If you do you may choose to click the Continue Anyway button Broadxent has tested this driver on Windows XP and it does not impair or destablize your computer ...

Page 57: ...C Service and Warranty Information ...

Page 58: ...r expense and you assume all risk Ship the package through a carrier that provides proof of delivery insure the shipment at full product value Place the RMA number on the outside of the package Use proper materials for packing the product for shipment For free repair or replacement you must include a copy of a dated proof of purchase store receipt proving that the product is still under Warranty C...

Page 59: ...___________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Hardware configuration information _____________________________________________________________________ IRQ line if applicable _____________________________________________________________________ DM...

Page 60: ...will it apply if the equipment has been used in a manner exceeding its specifications or if the serial number has been removed We do not assume any liability for consequential damages as a result from our products use and in any event our liability shall not exceed the original selling price of the equipment The equipment warranty of Creative Technology Ltd shall constitute the sole and exclusive ...

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