1416 Phone Quick Guide
Page 1
Issue 01 (3/10/2011)
IP Office
IP Office 1416 telephone quick
reference guide
Your 1416 Telephone
The IP Office supports the 1416 telephones.
The telephone supports 16 programmable call appearance and feature buttons. The labels for these are displayed in the
main display and can be controlled by the adjacent buttons.
Your system administrator can assign functions to the telephone call appearance and feature buttons, or you can assign
them yourself. However, you cannot replace the call appearance buttons set by your system administrator. There are
features that the system administrator can set, but you cannot assign those features.
More information
Log on to www.avaya.com/support for the latest support information, including user guide, installation and maintenance
guide, interactive document and software downloads.
1416 Phone Quick Guide
Page 2
Issue 01 (3/10/2011)
IP Office
Making calls
If you are not already on a call, just dial the number. Use the first available appearance button for the call. Alternatively,
press a specific appearance button in order to make a call using that button.
Setting a callback
If the call is to an internal user and they do not answer, press the >> double-arrow soft key to access additional options.
For example, to set a callback, press the
AutCB soft key.When the user ends their current or next call, the system will
call you and, when you answer, automatically make another call attempt to the user.
Calling a person from the contacts list
You can call directory contact. You can also use the directory in any function where Dir is displayed.
1.Press the
CONTACTS key. The console displays the directory menu.
2.Use the left and right arrow keys to select the type of directory entries you want; External, Users, Groups,
Personal and All.
3.Use the up and down arrow keys to scroll through the list or to dial the name you want to find to display
matching entries. To return to the full list, press Clear.
4.Press Call .
Redialling a previous number
1.Press Redial. Use the up and down arrow keys to scroll through the 10 most recent outgoing calls.
2.Press Call or OK to call the number displayed in the call record.
Answering calls
A slow flashing appearance button indicates an alerting call. This may also be accompanied by ringing and a flashing
message lamp. If you are currently not on a call:
·
To make the ringing quite, press the >> double-arrow soft key and then press the Ignore soft key. The call will still
continue alerting visually.
·
To redirect the call to voicemail, press the >> double-arrow soft key and then press the To VM soft key.
·
To answer the call using the handset, lift the handset.
·
To answer the call without using the handset, press the
SPEAKER key.
·
To answer the call using a headset, press the
HEADSET key.
After you have answered the call, you can switch between different talk modes:
·
To switch to the handset, lift the handset.
·
To switch to the handsfree mode, press the
SPEAKER key and then replace the handset.
·
To switch to the headset mode, press the
HEADSET key and then replace the handset.
·
To put a call on hold, press the call appearance key or any other appearance key.
Answering a new call
If you are already on a call, answering a new call automatically places the existing call on hold.
·
To answer a new call, press the appearance button. The existing call is placed on hold.
·
Alternatively, use the up and down arrow keys, to scroll the display and highlight the waiting call then press
the double-arrow (>>) soft key and do one of the following: Answer, To VM, Ignore or Drop.
Diverting a call to voicemail
You can transfer a call directly to your voicemail mailbox.
1.Use the up and down arrow keys to highlight the call if it is not highlighted.
2.Press the >> double-arrow soft key.
3.Press To VM. The call is redirected to your mailbox.
Silence a ringing call
You can silence the ringer of a currently alerting call. The call will continue alerting visually but with no audible ring.
1.Use the up and down arrow keys to highlight the call if it is not highlighted.
2.Press the >> double-arrow soft key.
3.Press Ignore.
