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Troubleshooting: Broadcom BCM94301MPL Mini PCI Card User's Guide

Verify that File and Printer Sharing is enabled on 

all the computers on your network. 

1.  From the desktop, click the 

Start

 

button, point to 

Settings

, and click 

Control Panel. 

2.  In Control Panel, double-click the 

Network and Dial-up Connections

 

icon. 

3.  In the 

Network and Dial-up 

Connections

 window, double-click the 

Local Area Connection

 icon.

4.  In the 

Local Area Connection Status

 

box, click 

Properties

.

5.  In the 

Local Area Connection 

Properties

 box, verify that the 

File and 

Printer Sharing for Microsoft 

Networks

 check box is selected. If the 

check box is cleared, select it. If the 

check box is not present, click 

Install

In the 

Select Network Component 

Type

 box, select 

Service

 and click 

Add

. In the 

Select Network Service

 

box, select 

File and Printer Sharing 

for Microsoft Networks

 and click 

OK

Close the 

Local Area Connection 

Properties

 box.

6.  Close the 

Local Area Connection 

Status

 box. 

7.  Close the 

Network and Dial-up 

Connections

 window.

Verify that File and Printer Sharing is enabled on 

all the computers on your network.

1.  From the desktop, click the 

Start

 button 

and click Control Panel (if you are 

looking at Category View, slick 

Switch 

to Classic View

). 

2.  In Control Panel, double-click the 

Network Connections

 icon. 

3.  In the 

LAN or High-Speed Internet 

area, right-click 

Wireless Network 

Connection

 and click 

Properties

.

4.  In the 

Wireless Network Connection 

Properties

 box, if the 

General

 tab is 

not on top, click the 

General

 tab.

5.  In the 

This connection uses the 

following items

 list, verify that the 

File 

and Printer Sharing for Microsoft 

Networks

 check box is selected. If the 

check box is cleared, select it. If this 

item is not present, click 

Install

. In the 

Select Network Component Type

 

box, select 

Service

 and click 

Add

. In 

the 

Select Network Service

 box, 

select 

File and Printer Sharing for 

Microsoft Networks

 and click 

OK

Close the 

Wireless Network 

Connection Properties

 box.

6.  Close the 

Network Connections

 

window.

Data transfer is sometimes 

very slow.

Microwave ovens and some cordless phones operate at the same radio frequency as the 

BCM9430

1

MP

L

 Mini PCI cards. When the microwave oven or cordless phone is in use, it interferes 

with the wireless network. Therefore, keep computers having the BCM9430

1

MP

L

 Mini PCI card at 

least 20 feet away from your microwave oven and any cordless telephone that operates at a 

frequency of 2.4 GHz.

Data transfer is always very 

slow.

Some homes and most offices are steel-framed structures. The steel in such buildings may 

interfere with your network's radio signals, thus causing a slowdown in the data transmission rate. 

Try moving your computers to different locations in the building to see if performance improves.

Computers are not 

communicating with the 

network.

If your network has an AP1100 access point, check all cables and make sure the power LED on the 

front of the AP1100 is green.

In Microsoft® Windows® 2000, 

I get the following error 

message: 

Medium cable 

disconnected

. Also, there is a 

red X on my network icon in 

the system tray.  

This indicates that your computer is not properly configured to connect to the network. Verify that 

all of the wireless network properties settings are correct (see 

Viewing or modifying the wireless 

network properties

). Also, make sure that your computer is receiving a good signal from the access 

point. See 

Viewing the link status of your wireless connection

.

Network performance is really 

slow when the system is 

docked to a docking station 

that has an active Ethernet 

port. NOTE—For Windows 

2000 only.

This condition occurs if you dock your system into a docking station that has an active Ethernet port 

while your Broadcom BCM9430

1

MP

L

 internal Mini PCI card is still active and connected to an 

access point. This happens because Windows 2000 must now handle two active network 

connections. You need to either disconnect the Ethernet cable from  your docking station, or 

disable the radio on your Mini PCI Card.  To disable the radio on your Mini PCI Card, right click on 

the Broadcom BCM9430

1

MP

L

 utility icon icon in the system tray and click 

Disable Radio

NOTE—The radio is not automatically enabled when you computer next starts. To enable the radio, 

right-click on the Broadcom BCM9430

1

MP

L

 wireless utility icon and click 

Enable Radio

.

file:///P|/pc/My%20Documents/Working/User%20Guides/94306MP/trouble.htm (2 of 3) [11/22/2002 2:16:12 PM]

Summary of Contents for BCM94301MPL

Page 1: ...r the application or use of any product or circuit described herein neither does it convey any license under its patent rights nor the rights of others Broadcom the pulse logo and Connecting Everythin...

Page 2: ...94301MPL internal 802 11b Mini PCI card detects certain wireless networks that are within range Before you can connect to these and other wireless networks you must configure a profile for each networ...

Page 3: ...adcom BCM94301MPL Mini PCI Card User s Guide Back to top Back to Contents Please read copyright and trademark information file P pc My 20Documents Working User 20Guides 94306MP intro htm 2 of 2 11 22...

Page 4: ...he Broadcom BCM94301MPL internal 802 11b Mini PCI card already installed and set up at the factory follow the network profile configuration instructions provided below If this is not the case first ve...

Page 5: ...ires a WEP key check with your network administrator to see if a WEP key is required NOTE Both the network name and the network key are case sensitive Configuring a profile for a listed network that d...

Page 6: ...tworks list Wait up to one minute for the network connection to be made Your computer is connected to the selected network when you see a blue bubble on top of the icon for that network If the bubble...

Page 7: ...ng a profile for a listed network that requires a WEP key Windows 2000 environment 1 After opening the utility select the network from the Available networks list and click Configure file P pc My 20Do...

Page 8: ...utomatically box 4 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the...

Page 9: ...e minute for the network connection to be made Your computer is connected to the selected network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to ac...

Page 10: ...User s Guide Configuring a profile for a network that is not listed and does not require a WEP key Windows 2000 environment 1 After opening the utility click Add file P pc My 20Documents Working User...

Page 11: ...Setup Broadcom BCM94301MPL Mini PCI Card User s Guide 2 Type the network name in the Network name SSID box 3 Click OK file P pc My 20Documents Working User 20Guides 94306MP setup htm 8 of 25 11 22 20...

Page 12: ...ne minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to acce...

Page 13: ...rd User s Guide Configuring a profile for a network that is not listed and requires a WEP key Windows 2000 environment 1 After opening the utility click Add file P pc My 20Documents Working User 20Gui...

Page 14: ...e key is provided for me automatically box 5 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings au...

Page 15: ...ne minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to acce...

Page 16: ...wing instructions for configuring your network profiles The instructions explain how to open the utility and how to use it to configure a network profile NOTE For more information on how to configure...

Page 17: ...n set below based on whether or not the network is listed and whether or not the network requires a WEP key check with your network administrator to see if a WEP key is required NOTE Both the network...

Page 18: ...works list Wait up to one minute for the network connection to be made Your computer is connected to the selected network when you see a blue bubble on top of the icon for that network If the bubble d...

Page 19: ...ing a profile for a listed network that requires a WEP key Windows XP environment 1 After opening the utility select the network from the Available networks list and click Configure file P pc My 20Doc...

Page 20: ...s provided for me automatically box 4 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatic...

Page 21: ...minute for the network connection to be made Your computer is connected to the selected network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to acc...

Page 22: ...User s Guide Configuring a profile for a network that is not listed and does not require a WEP key Windows XP environment 1 After opening the utility click Add file P pc My 20Documents Working User 20...

Page 23: ...Setup Broadcom BCM94301MPL Mini PCI Card User s Guide 2 Type the network name in the Network name SSID box 3 Click OK file P pc My 20Documents Working User 20Guides 94306MP setup htm 20 of 25 11 22 2...

Page 24: ...ne minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to acce...

Page 25: ...ard User s Guide Configuring a profile for a network that is not listed and requires a WEP key Windows XP environment 1 After opening the utility click Add file P pc My 20Documents Working User 20Guid...

Page 26: ...e key is provided for me automatically box 5 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings au...

Page 27: ...ne minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to acce...

Page 28: ...Broadcom BCM94301MPL Mini PCI Card User s Guide Back to top Back to Contents Please read copyright and trademark information file P pc My 20Documents Working User 20Guides 94306MP setup htm 25 of 25 1...

Page 29: ...MPL wireless utility starts automatically every time you start your computer When the system startup process is complete the utility icon appears in the system tray of the Windows task bar at the bott...

Page 30: ...ooking at the Category View of Control Panel click Switch to Classic View If you are looking at the Classic View of Control Panel go to the next step 3 Double click the Network Connections icon 4 Righ...

Page 31: ...r a listed network that does not require a WEP key Windows 2000 environment in Completing the setup See Configuring a profile for a listed network that requires a WEP key Windows 2000 environment in C...

Page 32: ...ile for a network that is not on listed and requires a WEP key Windows XP environment in the Completing the setup Viewing the link status of your wireless connection To view the link status Windows 20...

Page 33: ...the LAN or High Speed Internet area 2 Click the Link Status tab in the Wireless Configuration box The quality of the connection signal strength is indicated graphically by the color of the vertical ba...

Page 34: ...description of the signal strength appears when you hover the cursor over the icon If the signal strength indications are anything other than very good or excellent you should take the appropriate su...

Page 35: ...e 4 From the Wireless Network Properties box you can enable or disable WEP data encryption and change the network name and network key see the Completing the setup section for instructions file P pc M...

Page 36: ...ooking at the Category View of Control Panel click Switch to Classic View b Double click the Network Connections icon c Right click Broadcom BCM94301MPL Internal 802 11b Mini PCI Card in the LAN or Hi...

Page 37: ...From the Wireless Networks Properties box you can enable or disable WEP data encryption and change the network name and the network key see the Completing the setup section for instructions file P pc...

Page 38: ...rs are called clients The host computer must be running either the Windows 2000 or Windows XP operating system The host computer is the only computer that connects directly to the Internet Broadcom re...

Page 39: ...ick Properties 7 Click the Sharing tab and select Enable Internet Connection Sharing for this connection 8 Click OK Adding an ad hoc network You can add an ad hoc network for peer to peer communicatin...

Page 40: ...User s Guide 4 Type the network name in the Network name SSID box 5 Select the This is a computer to computer ad hoc network wireless access points are not used box 6 Click OK file P pc My 20Documents...

Page 41: ...er s Guide 7 Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a bubble on top of the icon for that network file P pc My 20Docume...

Page 42: ...Preferred networks list open the BCM94301MPL wireless utility a From the desktop click the Start button point to Settings and click Control Panel b Double click the BCM94301MPL Wireless Utility icon...

Page 43: ...x 7 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate set...

Page 44: ...s Guide 10 Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network file P pc My 20Doc...

Page 45: ...ng at the Category View of Control Panel click Switch to Classic View b Double click the Network Connections icon c Right click Broadcom BCM94301MPL Internal 802 11b Mini PCI Card in the LAN or High S...

Page 46: ...User s Guide 5 Type the network name in the Network name SSID box 6 Select the This is a computer to computer ad hoc network wireless access points are not used box 7 Click OK file P pc My 20Documents...

Page 47: ...a From the desktop click the Start button and click Control Panel If you are looking at the Category View of Control Panel click Switch to Classic View b Double click the Network Connections icon c Ri...

Page 48: ...8 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate sett...

Page 49: ...o To enable the radio right click the utility icon and click Enable Radio Diagnostics You can run a number of diagnostics on your Broadcom BCM94301MPL wireless device to verify its operational and fun...

Page 50: ...e Troubleshooting section Diagnostics Windows XP environment 1 To begin running the diagnostics open the BCM94301MPL wireless utility a From the desktop click the Start button and click Control Panel...

Page 51: ...r Broadcom BCM94301MPL internal 802 11b Mini PCI card fails any of the diagnostics tests see the Troubleshooting section Back to top Back to Contents Please read copyright and trademark information fi...

Page 52: ...in Completing the setup the network name and WEP key are case sensitive Verify that the spelling and case of these parameters are correct and that the settings are exactly the same on all computers o...

Page 53: ...equency as the BCM94301MPL Mini PCI cards When the microwave oven or cordless phone is in use it interferes with the wireless network Therefore keep computers having the BCM94301MPL Mini PCI card at l...

Page 54: ...tting help Technical support is available online from Broadcom at http support Broadcom com Back to top Back to Contents Please read copyright and trademark information file P pc My 20Documents Workin...

Page 55: ...es within the guidelines found in radio frequency safety standards and recommendations These standards and recommendations reflect the consensus of the scientific community and result from deliberatio...

Page 56: ...te erf llen die grundlegenden Anforderungen der RTTE Richtlinie 1999 5 EG Questa apparecchiatura conforme ai requisiti essenziali della Direttiva Europea R TTE 1999 5 CE Este equipo cumple los requisi...

Page 57: ...change over time allowing to use your wireless LAN card in more areas within France Please check with ART for the latest information www art telecom fr NOTE Your Broadcom BCM94301MPL wireless LAN Min...

Page 58: ...e by taking one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and the receiver Connect the equipment to an outlet on a circui...

Page 59: ...ifferential quadrature phase shift keying A compression technique that transmits only the differences between the values of the phase of the sine wave rather than the full absolute value DSSS direct s...

Page 60: ...s access to a wireless network The SSID for your wireless network card must match the SSID for any access point that you want to connect with If the value does not match you are not granted access to...

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