6000 Broadcast Audio Delay
User’s Guide
PAGE 12
Servicing the 6000
If you have determined that your 6000 requires repair services and you live outside of the United States please
contact your local AirTools™ dealer or distributor for instructions on how to obtain service. If you reside in the U.S.
then proceed as follows.
Return authorization
At the Symetrix factory, Symetrix will perform in-warranty or out-of-warranty service on any product it has manu-
factured for a period of three years from date of manufacture.
Before sending anything to Symetrix, please contact our Customer Service Department for a return authoriza-
tion (RA) number. The telephone number is (425) 778-7728. Additionally, support is available via E-mail through
[email protected] or via the web site http://www.airtoolsaudio.com.
In-warranty repairs
To get your 6000 repaired under the terms of the warranty:
1. Call us for an RA number (have your serial number, contact information and description of the problem handy).
2. Pack the unit in its original packaging materials.
3. Include your name, address, daytime telephone number, and a brief statement of the problem.
4. Write the RA number on the outside of the box.
5. Ship the unit to Symetrix, freight prepaid. We do not accept freight collect shipments.
Just do these five things, and repairs made in-warranty will cost you only one way freight charges. We'll pay the
return freight.
If you don't have the factory packaging materials, we recommend using an oversize box. Wrap the unit in a plastic
bag, surround it with bubble-wrap, and place it in the box surrounded by Styrofoam peanuts. Be sure there is
enough clearance in the box to protect the rack ears. We won't return the unit in anything but Symetrix packag-
ing for which we will have to charge you. If the problem is due to operator misuse or error, you will have to pay for
both parts and labor. In any event, if there are charges for the repair, you will pay for the return freight. All charges
will be COD unless you have made other arrangements (prepaid, Visa or Mastercard).
Out-of-warranty repairs
If the warranty period has passed, you'll be billed for all necessary parts, labor, packaging materials, and freight
charges. Please remember, you must call for an RA number before sending the unit to Symetrix. Please have
your payment information available as well as all information required under Item 1, In-warranty repairs when call-
ing for an RA number.
