BCI USW-88 User’s Manual
Universal 8x8 Matrix Switch
Broadata Technical Support, (800) 214-0222
20
8.0 SERVICE PROCEDURE
8.1 Replacement Policy
Standard products found defective on arrival (DOA) will be
replaced, based on availability, within 24 to 48 hours anywhere
in the U.S. Please call Customer Service at
800-214-0222
for
information.
8.2 Return/Repair Service
The USW-88 System contains no user serviceable components.
If you have a problem with your unit, please contact the
Customer Service Department. To facilitate our return/repair
processing please contact Broadata Communications, Inc. to
obtain a Return Material Authorization (RMA). Please include
the following information:
•
Product model number
•
Serial Number
•
Complete description of problem
•
Hardware installation description
Broadata Communications, Inc.
2545 West 237th Street, Suite K
Torrance, CA 90505
1-800-214-0222
(310) 530-1416
(310) 530-5958 (Facsimile)
e-mail: [email protected]
Website: www.broadatacom.com
