Britannia Altissimo, User Manual, Page: 19 / 20

Product Guarantee
For nationwide service
UK – Tel: 0344 463 9705
EIRE – Tel: 00353 (0) 1842 4833
Guarantee
What the guarantee covers
Our service division will repair or replace free of charge any defect or
component that is due to faulty material or workmanship, provided that such a
defect occurs within 2 years of date of purchase and that:
1. Our service division is notified promptly of any defects. Under the terms
of the guarantee, the appliance must be made available for service
during normal working hours, Monday to Friday.
2. The appliance is installed in accordance with these instructions and for
normal domestic use.
3. The guarantee does not apply if the appliance is repaired or modified by
any other person than a member of our service division. The guarantee
does not cover misuse, improper installation or any installation in
commercial premises. This product is for domestic use only.
4. Any service work will generally entail removal of the telescopic flue
assembly to access key components including the motor. If the flue
assembly has been boxed in by means of a bridging shelf or any type of
furniture this must be removed prior to our engineer’s visit.
Before calling for service, please check the following:
1. Is there a power failure? Turn on the appliance to check the mains supply
2. Check that the fuse has not blown
3. Please note that bulbs are not covered under the guarantee.
In the event of service being required, our service division will request the
following information:
1. Your name, address and post code
2. Your telephone numbers for home and work
3. The model number and colour of the appliance
4. Precise details of the fault
5. Date of purchase.
Please note that when the service engineer visits he will require seeing your
proof of purchase date so please retain your receipt.