M3500 Issue 2 - Feb 2006
Last reviewed: Oct 2010 / Next review Oct 2013
29
QA023/ISSUE 4/AUG99(F018)
QUALITY SURVEY REPORT
Our watchword is QUALITY. In our continuing endeavour to improve the quality and performance of our
processes and products, we would welcome any initial comments on the following aspects of our service
and products. As you have only just received the product we do not feel that you could asses the actual
workings of the instrument accurately, so we will follow up in approximately six months with a Customer
Feedback – Voice of the Customer questionnaire. If, of course, you have any comments to make prior to
receiving the questionnaire, please feel free to contact us.
Please return this form either by post or by fax on 01480-456031, for the attention of the QA Manager.
Model:
Serial
Number:
Institute: Department:
Address:
Postcode:
Telephone: Extension:
Aspect Comments
and
Suggestions
Purchasing:
Did the purchasing process
run smoothly with respect to our
involvement? e.g. correct advice, lead
times, payment arrangements etc.
Delivery:
Was the instrument in a
satisfactory condition on arrival?
Installation:
Did we install the
instrument? If so was adequate pre-use
instruction given?
User information:
Did you receive an
operating manual? Do you believe it is
comprehensive enough for your use?
Safety:
Any comments?
Miscellaneous:
Any other aspect you
would like to comment on, e.g.
appearance, first impressions etc.
Signed:………………….…………….…. Name:………………………..….…..…….
Position:……….……….……………..…….
Thank you for helping us to help you in the future
