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10 Troubleshooting
10.1 Mobile Network and Wi-Fi Troubleshooting
This chapter discusses various problem scenarios and their resolutions. This is not limited to the list below.
#
SCENARIO
SCREENSHOT
RESOLUTION
(1)
Unable to connect to
my Wi-Fi Server
1. Check if you are connected to the MDR Server Wi-Fi
network
2. Check your login details
3. Check if the Wi-Fi Windows Server is on
4. Confirm all services are running in the MDR Server
software
(2)
MDR shows offline
1. Check if the MDR is out of network coverage.
2. Confirm the MDR Network settings
3. Check if the Server status window indicates it is online
4. Confirm SERIAL NUMBER (in MDR-Dashboard settings)
= SERIAL NUMBER (in MDR unit settings).
(3)
Able to connect to
MDR, but cannot see
Live Video in MDR-
Dashboard
1. Check if Transmit service is running in MDR Server
2. Check if the Streaming IP in Server is set correctly. If set
with an Intranet IP address but login MDR-Dashboard
with external IP address, the Live View will be unable to
show
3. First attempt to stop and restart the service using the
MDR Server control window
4. If it is not running, obtain the new license file. Go to
http://brigade-electronics.com/
LIC_DVRGTSERVICE. Copy this file to the following
path C:\Program Files (x86)\MDR
Server\TransmitServer. Ensure the existing file is
overwritten
5. Check network speeds, low speeds will result in video
loading issues
(4)
MDR Dial Status says
Failed Dial Up
1. Check if your SIM Data has been activated
2. Confirm the APN settings in the MDR are correct
3.
Check if the Active mode set to “Always”
(5)
MDR Server services
refuse to start
1. Uninstall MDR Server
2. The Microsoft .NET Framework v3.5 SP1 version must
be installed, from the following website:
https://www.microsoft.com/net/download
3. Re-install MDR Server
4. Run MDR Server as administrator.