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BrickHouse Security User’s Guide
Troubleshooting
Problem:
The device is “stuck” with the LED light on and is not responding to
any buttons.
Solution:
This issue occurs most commonly when the device is given too
many commands too quickly. This can cause it to freeze up. If this
occurs, use a paper clip or other small object to gently push the
Reset button. This will force the device to power down.
Problem:
When playing back my video, I can hear audio, but have no video.
Solution:
This most often occurs if your computer’s media player is having
trouble with your files. Try using VLC player, which can be down-
loaded for free at http://www.videolan.org
Problem:
My video playback is “choppy” or “stuttering.”
Solution:
If this is occurring, try copying the video files to your PC. This hap-
pens when the file is too large to be played back using your USB
connection.