Brickhouse Security 228-WC, User Manual, Page: 18 / 20

Problem: My video is not loading; it shows that the camera is online but the
feed is buffering.
Solution: Depending on your internet speed it may take the device up to 30
seconds to load your live video feed. If you change the resolution to 480p your
video will load a lot quicker.
Problem: There is only one user logged in but it is showing two.
Solution: You will have to reset the device to factory settings; press the reset
key for 5 seconds, delete the camera in the Pro iCam app and re-add it.
Problem:
The camera is not holding my WiFi settings and continues to show
that the camera is offline.
Solution: Make sure your camera’s SSID password was entered correctly.
Also, ensure that the camera is no further than 80 feet from your router. Range
is important in order to have a stable connection.