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Troubleshooting

In order to keep your TV software up-to-date, it 
is necessary to download the latest software 
information via the digital broadcasting system 
or Internet and to update the software. Select 
[Update Now] to start a software update. The 
illumination LED flashes white while the 
software is updating. Do not unplug the AC 
power cord during the software update. If you 
do, the software update may not finish 
completely, and it may cause a software 
malfunction. Software updates can take up to 
30 minutes. If you do not wish to update the
software automatically, press 

主選單

 and

select [Help] 

t

 [System software update]

t

 [Automatic software download] 

t

[Off].

When you unplug the TV and plug it in again, 
the TV may not be able to turn on for a while 
even if you press the power button on the 
remote control or the TV because it takes time 
to initialize the system. Wait for about 10 to 20 
seconds, then operate it again. 

When the illumination LED is flashing red, 
count how many times it flashes (interval 
time is three seconds).

If the illumination LED flashes red, reset the TV 
by disconnecting the AC power cord (mains 
lead) for two minutes, then turn on the TV. 
If the problem persists, contact your dealer or 
Sony service centre with the number of times 
the Illumination LED flashes red (interval time is 
three seconds). Disconnect the AC power cord 
(mains lead), and inform your dealer or Sony 
service centre.

When the illumination LED is not flashing, 
check the items as follows.

You can also refer to [Troubleshooting] in the 
Help Guide or perform self-diagnosis by 
selecting [Help] 

t

 [Self Diagnostics]. If the 

problem persists, have your TV serviced by 
qualified service personnel.

Troubles and Solutions

There is no picture (screen is dark) and no 
sound.

Check the antenna (aerial)/cable connection.

Connect the TV to the AC power (mains), and 
press 

 

( 電源 )

 on the TV or 

電視電源

 on the 

remote control.

Some programmes cannot be tuned.

Check the antenna (aerial)/cable connection.

The remote control does not function.

Replace the batteries.

The [Parental lock] password has been 
forgotten.

Enter 9999 for the PIN code. (PIN code 9999 is 
always accepted.)

The TV surrounds become warm.

When the TV is used for an extended period, the 
TV surrounds become warm.
You may feel hot when touching there by the 
hand.

Frozen audio or video, a blank screen, or the 
TV does not respond to TV or remote control 
buttons.

Perform a simple reset of the TV by unplugging 
the AC power cord (mains lead) for two minutes, 
then plug it in again.

The 

, CH+/–, 

 +/–, 

 and TV buttons 

cannot be located on the TV.

See below illustration for location of the buttons 
on the TV.

The illumination LED is turned on.

If you do not wish to light up the illumination LED, 
you can turn it off.
Press 

主選單

, then select [Settings] 

t

 

[Illumination LED] 

t

 [Off]. 

Cannot connect to a wireless router by WPS 
(Wi-Fi Protected Setup).

If you use WEP security, select [Easy] 

t

 [Wi-Fi] 

t

 

[Connect by scan list]. Then, select the network 
name (SSID) you want to connect.

TV

Rear of TV

Summary of Contents for KDL-43W800C

Page 1: ...KDL 55W800C 50W800C 43W800C Television Reference Guide ...

Page 2: ...即停用 並改善至無干擾時方得繼續使用 前項合 法通信 指依電信法規定作業之無線電通信 低功率射頻電機須忍受 合法通信或工業 科學及醫療用電波輻射性電機設備之干擾 在 5 25 5 35 GHz 頻帶內操作之無線資訊傳輸設備 限於室內使用 WARNING Batteries must not be exposed to excessive heat such as sunshine fire or the like Installation Set up Install and use the TV set in accordance with the instructions below in order to avoid any risk of fire electrical shock or damage and or injuries Installation The TV set ...

Page 3: ...C power cord mains lead itself when disconnecting the AC power cord mains lead Do not connect too many appliances to the same AC power outlet mains socket Do not use a poor fitting AC power outlet mains socket NOTE ON AC ADAPTER Warning To reduce the risk of fire or electric shock do not expose this apparatus to rain or moisture To prevent fire or shock hazard do not place objects filled with liqu...

Page 4: ... it Any liquid or solid object falls through openings in the cabinet About LCD Monitor Temperature When the LCD Monitor is used for an extended period the panel surrounds become warm You may feel hot when touching there by the hand WALL MOUNT BRACKET Below information shows the correct handling of the Wall Mount Bracket Be sure to read this information thoroughly and use the Wall Mount Bracket cor...

Page 5: ...aning the screen surface cabinet of the TV set Be sure to unplug the AC power cord mains lead connected to the TV set from AC power outlet mains socket before cleaning To avoid material degradation or screen coating degradation observe the following precautions To remove dust from the screen surface cabinet wipe gently with a soft cloth If dust is persistent wipe with a soft cloth slightly moisten...

Page 6: ...atus of the TV White When turning on the TV picture off mode software update etc Cyan When connecting with a mobile device wirelessly Amber Timer is set Power CH Channel Volume TV Switch to a TV channel or input from other applications Input select Display and select the input source Do not place anything near the sensor Controls and Indicators TV Ȫ ȫ Ȭ ȭ ...

Page 7: ...3 through a DVI HDMI adaptor interface not supplied and connect the device s audio out jacks sockets to HDMI 3 AUDIO IN If connecting a digital audio system that is compatible with Audio Return Channel ARC technology use HDMI IN 4 If not an additional connection with DIGITAL AUDIO OUT OPTICAL is necessary 聲音輸出 To listen to the TV s sound through the connected equipment press 主選單 Select Settings t ...

Page 8: ...ictures simultaneously 關閉畫面 Return to the previous screen or exit from the menu When an Interactive Application service is available press to exit from the service Colour buttons Execute correspondent function at that time 足球模式 Turn Live Football Mode on or off when the feature is available 電視 Switch to a TV channel or input from other applications 説明 Display Help Menu Remote Control Parts Descrip...

Page 9: ... programme currently being viewed 字幕設定 Turn subtitles on or off when the feature is available Operate media contents on TV and connected BRAVIA Sync compatible device 同步操控選單 Display the BRAVIA Sync Menu 寬螢幕模式 Change the screen format 1 The location availability and function of remote control button may vary depending on your country region TV model 2 Twin Picture function will be available from Ju...

Page 10: ...Cable Antenna input finger tighten only over tightening the connection can damage the TV To connect with an HDMI cable To connect with component cables To connect with AV composite cables To HDMI OUT 21 mm 12 mm To AUDIO OUT To COMPONENT OUT PR PB Y To VIDEO OUT ...

Page 11: ...enna aerial cable Standard definition SD videos have picture signals with a vertical resolution of 480 NTSC or 576 PAL SECAM lines Component cable HDMI cable High definition HD videos have picture signals with a vertical resolution of 720 or 1 080 lines ...

Page 12: ...ble Top Stand again be sure to fasten the screws previously removed to the original holes on the rear of the TV To detach the Table Top Stand from the TV Using your TV s Table Top Stand as a Wall Mount Bracket To Customers Sufficient expertise is required for installing this product Be sure to subcontract the installation to Sony dealers or licensed contractors and pay special attention to safety ...

Page 13: ...supplied 2 Make sure that the wall has enough space for the TV and is capable of supporting a weight of at least four times that of the TV Refer to the following table on installing the TV to the wall See page 22 24 Specifications for the TV s weight A Paper Template B Wall Mount Base 1 C Stand Protector 2 D Screw PSW M8 12 2 E Spacers 2 Screen centre point ...

Page 14: ... on the Paper Template A using an electric drill 5 Remove the Paper Template A off from the wall 6 Attach the Wall Mount Base B to the wall correctly using the screws 8 mm in diameter not supplied Model Name KDL Display dimensions Screen centre dimension Length for mounting 55W800C 1 230 715 201 566 89 50W800C 1 116 654 215 552 87 43W800C 962 565 253 544 87 150 200 250 300 Mark for KDL 55W800C Mar...

Page 15: ...Stand Protector C Confirm the Stand Protector C is firmly latched to the Stand B 2 Attach the Stand B to the TV using the supplied screws D Attach the Spacers E to the holes indicated by the triangle marks f Note You cannot use some of the terminals on the rear of the TV when using this mounting style ɹ C Pin E B D Soft cloth Soft cloth ...

Page 16: ...e Wall Mount Base B and the Spacers E touch the wall Dimensions of the positions on the wall Provide the following information to the licensed contractors if necessary Use screws 8 mm in diameter not supplied to install the Wall Mount Base B on the wall Be sure to use the supplied Paper Template A that shows the actual position of Wall Mount Base B for easy installation B C B B E Wall Wall 37 mm 1...

Page 17: ...s on WALL MOUNT BRACKET before carrying out Wall Mount Bracket installation If the Table Top Stand is attached to the TV detach the Table Top Stand beforehand Place the TV with its screen facing down on a flat and stable surface covered with a thick and soft cloth that is larger than the TV when securing the Stand or when removing the Table Top Stand from the TV to prevent damaging the surface of ...

Page 18: ... only a flat head screwdriver to install the Wall Mount Attachment Use of another tool might result in over torqueing the Wall Mount Attachment and damaging the TV 2 Make sure that the wall has enough space for the TV and is capable of supporting a weight of at least four times that of the TV Refer to the following table on installing the TV to the wall See page 22 24 Specifications for the TV s w...

Page 19: ...ately 1 5 N m 15 kgf cm Be sure to store the unused parts in a safe place for future use Retain this manual for future reference Standard mounting Slim mounting Note You cannot use some of the terminals on the rear of the TV when using this mounting style Model Name KDL Display dimensions Screen centre dimension Length for mounting Standard mounting Slim mounting Standard mounting Slim mounting 55...

Page 20: ... 5 of Installation Guide and Installing the TV to the Wall of Operating Instructions supplied with the Wall Mount Bracket Refer to the instructions supplied with the Wall Mount Bracket for your model to install the TV on the wall Model Name KDL Hook location 55W800C 50W800C 43W800C a Screw PSW 6 x 20 Belt Spacer 20mm Soft cloth Screw PSW 6 x 20 Pulley a ...

Page 21: ...ler or Sony service centre When the illumination LED is not flashing check the items as follows You can also refer to Troubleshooting in the Help Guide or perform self diagnosis by selecting Help t Self Diagnostics If the problem persists have your TV serviced by qualified service personnel Troubles and Solutions There is no picture screen is dark and no sound Check the antenna aerial cable connec...

Page 22: ...ooth Version 4 1 Input Output jacks Antenna aerial cable 75 ohm external terminal for VHF UHF and CATV COMPONENT IN YPBPR Component Video 1080p 60 Hz 1080i 60 Hz 720p 60 Hz 480p 480i Audio input Phono pin jack VIDEO IN Video input common phono pin with Y input HDMI IN 1 2 3 4 Video 2D 1080p 30 60 Hz 1080 24p 1080i 60 Hz 720p 30 60 Hz 720 24p 480p 480i PC Formats Video 3D Frame Packing 1080p 30 Hz ...

Page 23: ...ouchpad Remote Control RMF TX100T Wall Mount Bracket SU WL450 Wireless subwoofer SWF BR100 Active 3D Glasses TDG BT500A Operating temperature 0 ºC 40 ºC Operating humidity 10 80 RH non condensing Power and others Power requirements 19 5 V DC with AC adapter Rating Input 110 V AC 60 Hz Screen size measured diagonally Approx KDL 55W800C 55 inches 138 8 cm KDL 50W800C 50 inches 125 7 cm KDL 43W800C 4...

Page 24: ...irect Miracast and Wi Fi Protected Setup are trademarks or registered trademarks of Wi Fi Alliance MHL Mobile High Definition Link and the MHL Logo are trademarks or registered trademarks of MHL Licensing LLC For DTS patents see http patents dts com Manufactured under license from DTS Inc DTS the Symbol DTS and the Symbol together are registered trademarks and DTS Digital Surround is a trademark o...

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