26
attributed to the use of non-Oral-B replace-
ment brush heads.
Oral-B does not recommend the use of non-
Oral-B replacement brush heads.
•
Oral-B has no control over the quality of
non-Oral-B replacement brush heads.
Therefore, we cannot ensure the cleaning
performance of non-Oral-B replacement
brush heads, as communicated with the
electric rechargeable handle at time of
initial purchase.
•
Oral-B cannot ensure a good fit of non-
Oral-B replacement brush heads.
•
Oral-B cannot predict the long-term
effect of non-Oral-B replacement brush
heads on handle wear.
All Oral-B replacement brush heads carry
the Oral-B logo and meet Oral-B’s high
quality standards. Oral-B does not sell
replacement brush heads or handle parts
under any other brand name.
Trouble Shooting
Problem
Possible reason
Remedy
APP
Handle does
not operate
(properly) with
Oral-B
TM
App.
1. Oral-B
TM
App is closed.
2.
Bluetooth
is not activated on
smartphone.
3.
Bluetooth
is deactivated on han-
dle;
Bluetooth
indicator (7) is
off.
4.
Bluetooth
connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port
Bluetooth
4.0 (or higher)/
Bluetooth
Smart.
6. Handle on plugged-in charger.
7. Outdated Oral-B
TM
App.
1. Launch Oral-B
TM
App.
2. Activate
Bluetooth
on smart-
phone (described in its user
manual).
3. Activate
Bluetooth
by simultane-
ously pressing on/off (3) and
mode button (4) for 2 seconds
until
Bluetooth
indicator (7)
turns on.
4. Pair handle and smartphone
again via app settings.
Keep your smartphone in close
proximity when using it with han-
dle.
5. Your smartphone must support
Bluetooth
4.0 (or higher)/
Blue-
tooth
Smart in order to pair han-
dle. Check App Store
(SM)
or
Google Play
TM
for compatible
smartphones.
6.
Bluetooth
is deactivated while
handle is placed on plugged-in
charger.
7. Download latest Oral-B
TM
App.
Reset to factory
settings.
Original app functionality wanted.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
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Business Use - P&G AUTHORIZED POA-00119324 Rev 001 Effective Date 2019-04-03 Printed 2019-05-23 Page 26 of 28
