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PROBLEM
Liquid is splashing
out of the cup.
The machine is leaking
from the
brew
mechanism
.
The machine is leaking
from the bottom.
My drinks are brewing
smaller than usual.
I have lost my
cleaning disc
.
My machine is not
operating; there are
no lights illuminated.
PROBLEM
All the
indicator
lights
are flashing.
The machine will not
move past
STANDBY.
The “Auto Mode”
is not working.
My cup is overflowing.
My cup doesn’t fit.
Troubleshooting
12
Troubleshooting
Troubleshooting
13
In the table below are solutions to problems that may occur. If you do not find
an appropriate solution, please refer to the “Tassimo Customer Service” section.
SITUATION
1. Machine not prepared for use.
2. Water level is too low.
3. No T-DISC in machine.
4. T-DISC not read or damaged.
5.
Piercing unit
blocked.
6. The machine may require
descaling.
7. Internal machine fault.
The
brew mechanism
may not
be closed properly.
Bar code reader may not be able
to read the T-DISC label.
Each drink has been formulated
to produce the perfect amount
of liquid. Be sure that you are
using the right sized cup for
your drink.
The
cup stand
is too close to the
brew mechanism
.
SOLUTION
1. Follow the procedure “Preparing
Your Machine for Use.”
2. Refill the
water container
.
3. Place a T-DISC, label side down,
on the
T-DISC holder
and close
the
brew mechanism
.
4. Clean the
bar code reading
window
or replace the T-DISC.
5. Remove and clean the
piercing unit
.
6. Descale the machine following the
“Descaling” procedure.
7. Contact Tassimo Customer Service
1-877-TDISCS1 (1-877-834-7271).
Make sure that a T-DISC is placed
on the
T-DISC holder
and the
brew
mechanism
is firmly closed.
Clean the
bar code reading window
.
Replace the T-DISC.
You can still enjoy your preferred
drink by using the “Manual Mode.”
Ensure that you use the following
recommended cup sizes:
Espresso
3 oz / 90 ml cup
Filter Coffee, Café Crema,
11 oz / 325 ml cup
Cappuccino, Latte, Tea and Chocolate
Try lowering the
cup stand
to fit your
cup. You can also temporarily remove
the
cup stand
and
drip tray
, leaving
the
backsplash
in place.
SITUATION
Cup is placed too far away
from the
brew mechanism
.
1. T-DISC is damaged or leaking.
2. The
piercing unit
is not
fitted properly.
1.
Drip tray
is full of water.
2.
Backsplash
is not properly
fitted.
3.
Water expansion outlet
is
not properly descaled.
The machine may require
descaling.
A
cleaning disc
is needed to
rinse and descale the machine.
The electrical supply may not be
connected properly.
SOLUTION
Adjust the height of the
cup stand
up
to ensure that the cup is closer to the
brew mechanism
.
Press the
start /stop button
to
stop the brew cycle. Slowly open the
brew mechanism
, remove the
T-DISC, and clean the inside of the
brew mechanism
. Remove and
refit the
piercing unit
.
1. Empty the
removable drip tray
.
2. Remove and refit the
backsplash
,
cup stand
, and
drip tray
back
on the machine.
3. Clean the
water expansion outlet
using a clean cloth moistened with
white vinegar.
Descale the machine following the
“Descaling” procedure.
Contact Tassimo Customer Service
1-877-TDISCS1 (1-877-834-7271).
Check that the machine is properly
plugged into the electrical supply.
Check the
on/off switch
at the
back of the machine.
Subject to change without notice.