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6
PROBLEM
POSSIBLE CAUSE
SOLUTION
The buttons do not illuminate and
the dispenser does not work.
Power off
Plug in, press the On/Off button to
position «I».
The dispenser does not work.
(The light of button is on)
Key Lock mode
Press the button for 3 seconds to
unlock the machine.
Slow water flow /
Selected volume is not dispensed
Scale deposit
Descale the machine by using citric
acid.
Low water level
Turn off the power, fill the water
tank, restart the machine.
The dispenser produces only steam
but does not dispense hot water.
Scale deposit
Descale the machine by using citric
acid.
Low water level
Turn off the power, fill the water
tank, restart the machine.
Abnormal water color or smell
Water tank is not cleaned
Clean the water tank
Scale deposit
Descale the machine by using citric
acid.
Cannot operate the machine.
The button keeps flashing and
volume buttons will keep flashing
in a loop (
150ml,
250ml,
500ml,
150ml ...)
Low water level
Turn off the power, fill the water
tank, restart the machine.
Cannot operate the machine.
The « » button keeps flashing and
temperature buttons keep flashing
in a loop ( , , ,
, ,
, ...).
Over heat
Turn off the power, and wait for
10-30 minutes until the machine
has cooled down.
Troubleshooting guide
5719700000_UI_WD_5000_CN.indd 6
20.09.21 15:00
Summary of Contents for AquaExpress 5
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Page 9: ...9 n NM n NM XXX CSBVOIPVTFIPME DPN 5719700000_UI_WD_5000_CN indd 9 20 09 21 15 00...
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