Maintenance / Warranty Information
For factory module support contact:
Water Control Corporation
7150 143
rd
Ave NW
●
Ramsey, MN 55303
Phone: 1-866-405-1268
●
Fax: 763-427-5665
www.watercontrolinc.com
BrassMaster and BrassMaster Plus Technical Video Library:
http://watercontrolinc.com/residential-technical-support/residential-technical-videos
BrassMaster technical videos demonstrate how to set up or remove the control module. If returning your
control module, please use the (downloadable)
Module Order Form
.
You must keep salt in the tank. The salt tank operates best when the salt level is below half full.
If the tank is filled more than that the salt pellets may "bridge". The salt pellets wedge against
each other and do not fall into the water at the bottom. Bridging will eventually provide no salt
to make brine. The softener will recharge but not recondition the media. A salt bridge can be
broken up using a broom handle or similar rod. Carefully pound it into the salt and the pellets
will collapse. After loosening the salt pellets wait 2 hours and start a regeneration. A second
recharge may be needed to fully recondition the media. You should only use sodium chloride
pellet salt for water softeners. Other types of salt (rock or snow melting) will contain dirt and
chemicals that will affect your water softener.
Salt Maintenance
All BrassMaster and BrassMaster Plus water
softeners feature the Assured Performance
Modular (APM) design. If you experience a
failure of any valve component, the brass
module can be easily removed and replaced.
Reference the BrassMaster and BrassMaster
Plus Technical Video Library on our website
(link is provided below) for detailed steps on
how to remove the module. The required
(downloadable) form to have your module
replaced is also located at this site.
Please contact your dealer or Water Control
Corporation for module support.
Nearly all serviceable
parts lie within the
removable / replaceable
APM module.
This eliminates costly and
time consuming field repairs.
