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Section 5
Service and Repair
5-1
Introduction
5-1.1
The following paragraphs discuss the warranty policy and the procedure on how
to obtain service and repair. The full warranty statement can be found on page 5
of this manual.
5-2
Warranty Period
5-2.1
The GDCP-A Control Panel and its associated transmitters are warranted for a
period of one year from the date of shipment against failure caused by defects
in material or workmanship. If a product manufactured by Brasch Manufacturing
Co., Inc. should fail through no fault of the user, the Company will repair, or
replace, that product with no charge for the parts or labor during the warranty
period. The decision to repair or replace the product will be a decision made by
Brasch. When making this decision, the requirements of the customer will be a
factor.
5-3
Obtaining Service
5-3.1
Service and Repair Procedures
Our goal at Brasch Manufacturing is to produce products that constantly exceed
the requirements and expectations of our customers. One of the ways of
meeting that goal is to produce products that never fail or require service.
However, when we are notified of a problem with one of our products, it is our
intention to address the problem as quickly and efficiently as possible.
Many problems that appear at first to be associated with the product can be
solved without returning the product. If you experience a problem, and would like
to discuss it with a factory service technician, you may call the number listed on
the product label. You will be transferred to a technician specially trained to
service that specific product. This technician will help you determine the most
efficient way of solving the problem.
If service or repair of your Brasch product becomes necessary, an authorization
request for returning the product to the Brasch factory must be obtained from our
sales office. If you are an end user, please contact your Brasch distributor to
initiate this request. The distributor, after obtaining a description of the problem,
will contact the factory and request a Return Goods Tag, (RGT), number. This
number must be placed in a conspicuous location on the outside of the shipping
package. Without this RGT number, Brasch will not accept the shipment. A
brief description of the reason for returning the product should be included in the
package. Without this description, repair may take longer than necessary.
You may at the time you request service, request an estimate on the time it will
take for repair. The Brasch representative will give you an estimate based upon
the information you provide. Although Brasch Manufacturing Company will repair
and return your product in as short a time as possible, Brasch can not be held
responsible for meeting repair estimates.
Summary of Contents for GDCP-A
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