Troubleshooting
Warning!
If there is a fault, unplug your appliance. Only a qualified electrician or
competent person may carry out troubleshooting.
If there is a fault during operation, check the following points before calling our approved after-
sales service or a qualified professional.
Problem
Possible cause
Solution
Appliance does
not work.
The power cord is not plugged in or
is loose.
Connect the power cord.
Fuse has blown or is defective.
Check fuse, replace if necessary.
Outlet is defective.
Electrical malfunctions need to be repaired by an
electrician.
Appliance freezes
or cools too much.
Temperature is set too cold
Turn the thermostat to a warmer setting
temporarily.
Food is not frozen
enough.
Temperature is not properly set.
Please refer to the section on
setting the temperature.
Door was open for an extended
period.
Only open the door when necessary.
A large quantity of warm food was
placed in the appliance within the
last 24 hours.
Turn the thermostat to a colder setting
temporarily.
The appliance is near a heat
source.
Please refer to the installation location section
Heavy build-up of
frost on the door
seal.
The door seal is not sealing.
Carefully warm the leaking sections of the door
seal with a hair dryer (on a cool setting). At the
same time, handle the heated door seal with
your hands to ensure that the appliance seals.
Water on the floor.
Water drain hole is blocked.
Please refer to the "Care and cleaning" section.
Appliance
surfaces are hot
when in use.
This is normal. Heat exchanger
parts are located in the side walls.
Wear gloves when touching the side walls if
necessary.
Unusual noises
The appliance is not level.
Readjust the feet.
The appliance is touching the wall
or other objects.
Move the appliance slightly.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or the
wall.
If necessary, carefully bend the component out
of the way.
Some noises may be heard during normal appliance operation (compressor operating
cycle, automatic defrosting, circulation of the refrigerating gas through the appliance,
etc.).
If you cannot find the cause of the fault, only call our approved after-sales service or a
qualified professional.
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