THREE BURNERS
BARBECUE
BG2046A3
23
TROUBLESHOOTING
K
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K
K
Burner will not light using igniter
Problem
LP gas tank valve is closed
Possible Cause
Prevention/Cure
LP gas tank low or empty
LP gas
Make sure regulator is securely attached to the LP gas tank per “Installing LP Gas Tank,”
then turn LP gas tank valve to “OPEN”
Exchange, refill or replace LP gas tank
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Wires or electrode covered with cooking residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Electrode cracked/broken - sparks at crack
Wipe dry with cloth
Replacement part(s) may be needed - contact Customer Care
Wire loose or disconnected
Wire is shorting (sparking) between igniter and electrode
Bad igniter
Replacement part(s) may be needed - contact Customer Care
Replacement part(s) may be needed - contact Customer Care
Reconnect wire or replacement part(s) may be needed - contact Customer Care
No gas flow
Check if LP gas tank is empty
A. If empty, exchange, refill or replace LP gas tank
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced flame
height” (see below)
LP gas tank is low or empty
LP gas
Exchange, refill or replace LP gas tank
1. Turn LP gas tank valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Burner will not light with match
Coupling nut and regulator not fully connected
Obstruction of gas flow
Disengagement of burner to valve
Spider webs or insect in venturi
Burner ports clogged or blocked
Clean burner ports
Clean burner/venturi tube
Re-engage burner and valve
1. Clear burner/venturi tube
2. Check for bent or kinked hose
Turn the coupling nut about one-half to three-quarters additional turn until solid stop.
Tighten by hand only - do NOT use tools
Out of gas
Exchange, refill or replace LP gas tank
Overfilling prevention device may have been activated
1. Turn control knob to”OFF”
2. Wait 30 seconds and light Barbecue
3. If flames are still too low, reset the overfilling prevention device:
a. Turn control knob(s) “ OFF”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to and (HIGH)
e. Wait 1 minute
f. Turn control knobs to “ OFF”
g. Reconnect regulator and leak check connections, being careful not to fully open
valve
h. Light Barbecue per “Lighting” section
Sudden drop in gas flow or reduced
flame height
Sudden drop in gas flow or reduced
flame height
Burner ports are clogged or blocked
Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils
Spider webs or insect nest in venturi
Food residue, grease, etc. on burners
Poor alignment of valve to burner/venturi tube
Burn Barbecue for 15 minutes on and (HIGH) with the lid closed
Clean venturi
Clean burner
Ensure burner/venturi tube is properly engaged with valve
Flame goes out
Flare-up
Persistent grease fire
Flashback (fire in burner tube(s))
Barbecue Surface
High or gusting winds
Low on LP Gas
Overfillinf prevention device may have been activated
Grease buildup
Do not use Barbecue in high wind
Exchange, refill or replace LP gas tank
Refer to “Sudden drop in gas flow or reduced flame height” (see above)
Remove and clean Barbecue parts per “Cleaning and Care” Section
Excess fat in meat
Trim fat from meat before cooking
Excessive cooking temperature
Adjust to lower cooking temperature
Burner and/or burner/venturi tube are blocked
Adjust to lower cooking temperature
Excessive cooking temperature
1. Turn control knobs to “OFF”
2. Turn LP gas tank valve to “CLOSED”
3. Leave lid in closed position and let fire burn out
4. After Barbecue cools, remove and clean all parts per “Cleaning and Care” section
Barbecue has started to rust
Barbecue surface looks dull
With use the Barbecue surface will rust, this is normal. Follow the “Refurbish the Barbecue
Surface” instructions in the “Seasoning Barbecue” section to season your Barbecue surface.
The cooking surface has gotten too hot, and is no longer seasoned. Season grill per
“Seasoning Barbecue” section
For assistance, please contact Captivate Brands USA, Inc via 1-855-200-8445