SERVICE FORM
Material return shipments for repair-, service-, or guaranty purposes please send to:
BRÄHLER ICS Konferenztechnik AG, Auf der Alten Burg 6, D-53639 Königswinter, Germany
Phone +49 (0)2244 930-0, Fax +49 (0)2244 930-450
Dear customer,
Please ask our sales staff for the
RMA number
(
R
eturn of
M
aterial
A
uthorization)
.
Without RMA number a treatment is not possible!
Please always include this service form, fully completed, with any complaint or repair wish you may have. Please note that only returns
with the proper and complete paperwork can be dealt within time.
A detailed fault description will reduce costs and period of repair.
Please contact us before you return equipment in order to find the most efficient way of sending.
RMA number:
_________________________________________________________________________
Article description: _____________________ Serial no.: _____________ Code: ____________________
Delivery note no.: ___________________ Invoice no.: _________________________________________
Reason for return/Fault description:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Company: _____________________________________________________________________________
Contact person: ________________________________________________________________________
Phone: __________________________________ Fax: ________________________________________
Notes/Comments:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Transport damages have to be reported immediately to the responsible forwarding agent.
Remarks for Non-EU customers:
Please add to each return a delivery note or a proforma invoice, addressed to Brähler ICS AG, Königswinter,
with following statements:
-
Reason for return (repair or credit note)
-
Exact declaration of the goods, exact no. of pieces, article no. / model, serial no.
-
Price which was invoiced by us, better our invoice no. with date
Return shipments from Non-EU countries have to be sent
either by air freight
to Cologne airport, to the attention of:
Calenberg Oversea Logistics, Mrs. Taxacher, Welser Str. 8, 51449 Köln, Tel: +49 2203 3592-838
or by the following courier services:
DHL Express, Federal Express, TNT Worldwide Express, UPS Express
Please do not use any other courier service, because only the four companies mentioned above perform return shipments.
To enable quick and cost efficient customs clearance, kindly take care that the airway bill mentions
a) 'return for repair' as well as
b) the customs tariff code number of the goods (which will be advised by us together with the return of material authorization number)
Any expenses (duties and taxes) incurred by deviant handling will be charged to the sender.
Copyright by Brähler ICS
29
