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BOWHEAD REACH Owner'S Manual Download Page 36

36 | 

P a g e

 

 

Troubleshooting  

Problem 

Description of Potential Cause 

Most common solutions 

No power: Bike 
is not moving. 

One or more of the connections may 
be loose, not plugged in, or 
damaged. 
 
 
 
 
 
Battery has been drained to unsafe 
levels. 

Check the throttle connection. 
Check the battery/controller 
connection. 
Unplug and re-plug all connections if 
necessary. 
 
Test the battery with a multi-meter to 
determine voltage 

The LED on the 
charger does 
not illuminate. 

Is the battery fully charged? 
 
 
 
 
 
 
 
 
Is the recharging plug of the charger 
securely inserted into the battery? 
 
 
 
Is the charger fuse switch flipped to 
the correct voltage? 

If the battery is fully charged, the LED 
on the battery charger turns off, but 
this is not a malfunction. Disconnect 
and then reconnect the power plug of 
the charger, and then repeat the 
recharging operation. If the LED on the 
charger still does not illuminate, 
contact the place of purchase. 
 
Check the connection for any foreign 
objects before reinserting the charging 
connector. If there is no change, 
contact the place of purchase. 
 
Flip the fuse switch on the side on the 
charger. 

The battery 

won’t charge

. 

Charger not well connected 

 

Charger damaged  

 

Battery damaged  

 
 
 
 

 
 
Wiring damaged  

 

Charge fuse issue  

Adjust the connections 

 

Replace 

 

Disconnect and store battery in a safe 
location and recycle or dispose of as 
soon as possible according to local rules. 
Contact Bowhead customer support to 
replace battery. 

 
 

Repair or replace 

 

Replace the 5A charge fuse 

Reduced range.  Low tire pressure 

 

Low battery 

 

Battery discharged for long period 
without regular charges 
 

Inflate tires to recommended PSI 
Charge battery 

 

Balance the battery (see “Balancing the 
battery” on page

 16); contact Bowhead 

Customer Support if range decline 
persists 

Summary of Contents for REACH

Page 1: ...Bowhead REACH Adventure Ebike OWNER S MANUAL Read this manual carefully as it contains important safety maintenance information ...

Page 2: ...ign and quality of production components some minor discrepancies may result between the actual Bike and the information presented in this publication Depictions and or procedures in this publication are intended for reference use only Bowhead makes every effort to ensure the accuracy of its documentation and assumes no responsibility or liability if any errors or inaccuracies appear within Any re...

Page 3: ...pecial tools required for assembly and maintenance get help from a local certified and reputable bike mechanic or contact Bowhead at service bowheadcorp com We are here to help If you have questions after reading this manual and watching the videos please consult the Bowhead Team via Service Inquiries service bowheadcorp com General Inquiries info bowheadcorp com Visit our website to chat with our...

Page 4: ...his manual 5 Post crate Pre Ride check 7 Adjusting for comfort and Safety 8 Tools and recommended torque values 11 Battery 13 Operation 18 Maintenance 25 Recommended Service Intervals 28 Safety 32 Troubleshooting 36 Warranty 38 ...

Page 5: ...it www bowheadcorp com help to view and download the latest version Bowhead makes every effort to ensure the accuracy of its documentation and assumes no responsibility or liability if any errors or inaccuracies appear within SAFETY SYMBOLS WARNINGS The following signal words appear throughout this manual Your safety is involved when these words and symbols are used Become familiar with their mean...

Page 6: ...eed the warnings and safety precautions contained in this manual can result in severe injury or death Your REACH Adventure Ebike is not a toy and can be hazardous to operate Read this owner s manual and review the safety information contained within Understand all safety warnings precautions and operating procedures before operating the Adventure Ebike Never operate this bike without proper instru...

Page 7: ...stallation Instructions on page 18 3 We also recommend the following not included for post crate pre ride check and maintenance Strong friend or work stand to lift your bike when required 18mm socket wrench T25 drive style screwdriver Bicycle grease H4 H5 Hex Key Torque wrench 3Nm 30Nm with Hex bits Adjustable flat edge pliers Clean shop towel or paper towel for cleaning excess grease Bike pump wi...

Page 8: ...ate various user height requirements It is secured in place by 4 screws To move the seat plate i The 4 screws located on the bottom of the rail mount must be loosened A 5 mm Hex Key should be used to loosen these screws ii The entire seat assembly may now be slid forward and backward to reach a comfortable position iii After locating the seat in the appropriate position the 4 screws must be torque...

Page 9: ...s To move the footrest i The 2 screws located on either side of the footrest frame must be loosened A 5 mm Hex Key should be used to loosen remove these screws ii The footrest may now be slid forward or backward to lengthen or shorten this distance iii Once the footrest is in a comfortable location for riding the 2 screws must be tightened 10Nm torque to secure the new position ...

Page 10: ...r brake levers touching your body or the frame of the bike Ensure there is enough cable slack to allow the handlebar to turn fully to each side without pulling cables taut If you adjust your handlebar or brake levers be sure to tighten them according to the specifications in Tools and recommended torque values on the next page NOTICE Please contact Bowhead at service bowheadcorp com for additional...

Page 11: ...l void your warranty Tool Required Torque Handlebar area Stem clamp bolts 4 or 5mm Hex 10Nm Stem faceplate bolts 5mm Hex 6Nm Brake lever clamp bolts T25 Torx 6Nm Throttle clamp bolt 2 5mm Hex 3Nm Brake area Caliper adapter to frame 4mm Hex 6 8Nm Caliper to adapter T25 Torx 6 8Nm Brake rotor to hub T25 Torx 7Nm Seat area Seat adjustment bolt 5mm Hex 12Nm Rear Suspension area Idler bolt 5mm Hex 10Nm...

Page 12: ...vot 5Nm Idler Gear 12Nm If you are installing accessories from Bowhead on to your REACH any necessary instructions important safety information and torque specifications will come with your accessory and or will be available online at https www bowheadcorp com info ...

Page 13: ... recharged after each use That way you ll get the maximum range on your next ride and reduce the chance that you ll over discharge the battery which can reduce its lifespan There is no memory effect on this type of battery so charging after short rides will not cause damage Charging the battery after a ride generally takes 3 to 7 hours see Estimated charging time on page 17 unless you re performin...

Page 14: ...impact from a fall or crash with or without obvious signs of damage or 3 Your charger becomes too hot to touch it s designed to get warm with normal use makes a funny smell or shows other signs of overheating Store the damaged battery in a safe location and as soon as possible recycle or otherwise dispose of it according to local rules REMOVING THE BATTERY To remove the battery first turn off your...

Page 15: ...gns of damage and follow the guidelines below CHARGE IN A SAFE APPROPRIATE LOCATION Store and use the charger in a safe place away from children direct sunlight dirt debris tripping hazards including electrical cords or any materials that could ignite in the unlikely event of a charger or battery malfunction Position the charger and battery where they are not at risk for falls or other impacts WAR...

Page 16: ... Charge your battery for as close as possible to 12 hours but not longer regardless of how far you travelled This might require leaving the charger attached to the battery and outlet even after one of the charger s red lights turns green during routine charging this green light will be your indicator that charging is complete see Routine charging procedure below for more information 3 Disconnect t...

Page 17: ...tery is full Nevertheless leaving your battery charging longer than necessary can cause needless wear We recommend you remove the charger from the battery within one hour of the green light indicating a complete charge Store the charger carefully making sure its plug does not come in contact with liquids dirt debris or metal objects which can damage the plug and interfere with future operation WAR...

Page 18: ... such risk Batteries damaged by improper use charging or storage will not be replaced under warranty NEW INTERNATIONAL BATTERY INSTALLATION All international customer bikes come with a pre drilled Pelican case that is already mounted to the battery rails All that remains is installing the blue battery shipped to you direct from LiTech Power This is performed via the following simple steps 1 Remove...

Page 19: ...ted mechanical parts with anti rust treatment If painted metal parts become scratched or chipped use touch up paint or nail polish to prevent rust Never immerse or submerge the bike or any components in water or liquid which can damage the electrical system Avoid riding on the beach in coastal areas with high salinity fog or on surfaces treated with salt or de icing compounds Doing so exposes your...

Page 20: ... life in voltage V NOT percentage This display will never reach 0V It is strongly recommended that riders head back to a charging zone once the throttle display reads 72V How the charger works Charging the battery should be at room temperature 20 C 68 F Charging below 0 C or above 40 C 32 F 104 F can lead to insufficient charging and can be harmful to the battery life cycle You should always remov...

Page 21: ...ntroller will be stopped but will restart when temperature falls below 80 2 4 Throttle error at power up Throttle signal is higher than the preset dead zone at Power On Fault clears when throttle is released 3 1 Frequent reset May be caused by over voltage bad motor intermittent earthing problem bad wiring etc 3 2 Internal reset May be caused by some transient fault condition like a temporary over...

Page 22: ...cable or any of the electrical cables on your bike is frayed has broken insulation or any other signs of damage 2 Your battery or charger is physically damaged non functional or performing abnormally 3 Your battery or charger experienced a significant impact from a fall or crash with or without obvious signs of damage or 4 Your charger becomes too hot to touch it is designed to get warm with norma...

Page 23: ... period and afterward park in a dry location to allow the bike systems to dry out When any bike is exposed to wet conditions it will need a more frequent maintenance schedule to prevent rust and corrosion and to ensure all systems work safely See Guard against rust corrosion and electrical damage on page 19 for more information Avoid parking or storing your bike in direct sunlight and or excessive...

Page 24: ...ght or any location that is or may become excessively hot or cold like a parked car for extended periods Before using public transportation buses trains etc to transport your bike check with the relevant transportation authority for any rules governing weight limits tire widths lithium ion batteries or any other rules that might pertain to bikes Avoid transporting bike s from Bowhead on a vehicle ...

Page 25: ...atibility with your specific bike model WARNING Using aftermarket accessories or components trailers stands vehicle racks etc that have not been tested by Bowhead for safety and compatibility with your specific bike may void your warranty create an unsafe riding condition result in bike property damage or cause serious injury or death If you use replacement parts or accessories not tested or attem...

Page 26: ... have no bulges or excessive wear and are free from any other damage Ensure rims run true and have no obvious wobbles dents or kinks Contact Bowhead for support if unsure how to perform Check each wheel spoke If any are loose or broken seek help from a certified reputable mechanic Check the rear axle on the rear wheel to ensure it is correctly tightened with the axle pin securing it in place see T...

Page 27: ...n any component s useful life is surpassed can cause that component to fail resulting in loss of control serious injury or death Pay attention to signs of wear such as cracks scratches component colour change and operational changes that could indicate a component needs replacing Before each ride check your bike using the Safety checklists on the previous page Perform regular maintenance according...

Page 28: ...rmation see Battery information on page 9 AFTER BREAK IN PERIOD OF 80 160 KM 50 100 MILES Inspect o Check all cables and the chain for stretch o Check spoke tension and the trueness of the wheels o Check all bolted connections for loosening and ensure they are tightened to recommended torque values see Tools and recommended torque values on page 10 12 Service o Have a certified reputable bike mech...

Page 29: ...y every use and haven t been storing it long term See Balancing the battery on page 16 for more information Replace o Replace brake cables if necessary o Replace brake pads if necessary typically when the pad material is thinner than the backing plate EVERY 6 MONTHS 1200 2000 KM 750 1250 MILES Inspect o Inspect drivetrain chain chainring freewheel and idler gear o Inspect all cables and housings S...

Page 30: ...ng can cause serious injury slicing damage or burns The brake rotor heats up from normal friction when the brake pads press against the brake rotor to slow or stop the bike Touching the brake rotor with bare skin can also transfer natural oils to the rotor which can decrease braking performance Do not touch the brake rotor especially when it is in motion or after you ve been riding your bike Touch...

Page 31: ...r bike For safety and if required by law ensure replacement tires have sufficient reflective sidewall striping For more information on tire or tube replacement or about tire inflation please contact Bowhead Customer Support at service bowheadcorp com or visit www bowheadcorp com contact HANDLEBAR TWIST TEST WARNING An improperly secured wheel and or handlebar stem can cause loss of control acciden...

Page 32: ...gloves long sleeve shirt long pants over the ankle socks and elbow pads at all times Protective gear reduces the chance of injury OPERATOR SAFETY WARNING Serious injury or death can result if you do not follow these instructions and procedures Read this entire manual and all labels carefully Follow the operating procedures described Never allow anyone under the age of 16 to operate this bike The r...

Page 33: ...speeds higher than those for which it is designed Loss of control may occur at higher speeds Do not install any non Bowhead approved accessory or modify the bike for the purpose of increasing speed or power Any modifications or installation of non Bowhead approved accessories could create a substantial safety hazard and increase the risk of bodily injury The Bowhead limited warranty on your bike w...

Page 34: ... remove your battery before recharging Always exercise caution when unplugging electrical components and be sure to pull from the connector itself and not the wires OPERATING WITH A LOAD Always follow these guidelines UNDER ANY OF THESE CONDITIONS DO ALL OF THESE STEPS Operating in rough terrain 1 Slow down 2 Verify tire pressure 3 Use extra caution when operating Operating over obstacles Climbing...

Page 35: ... turning at slow speeds before attempting to turn at faster speeds OPERATING IN UNFAMILIAR TERRAIN CAUTION Failure to use extra caution when operating on unfamiliar terrain could result in an accident CAUTION Unfamiliar terrain may contain hidden rocks bumps or holes that could cause loss of control or rollover Travel slowly and use extra caution when operating on unfamiliar terrain Always be aler...

Page 36: ...of the charger and then repeat the recharging operation If the LED on the charger still does not illuminate contact the place of purchase Check the connection for any foreign objects before reinserting the charging connector If there is no change contact the place of purchase Flip the fuse switch on the side on the charger The battery won t charge Charger not well connected Charger damaged Battery...

Page 37: ...ce battery Disconnect and store damaged battery in a safe location and recycle or dispose of as soon as possible according to local rules Adjust the brakes Irregular acceleration and or reduced top speed Insufficient battery power Loose or damaged throttle Charge or replace battery Replace throttle ...

Page 38: ...er binding legal terms e g terms of purchase etc are subject to change at any time The warranty period begins at the date of receipt of the Reach by the customer The latest version of the warranty terms is available at https www bowheadcorp com legal ...

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