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To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com.
To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the nature
of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
MASTER PARTS DISTRIBUTOR LIST
Parts Not Under Warranty
Order parts through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors list.
For best results, the
service person or dealer
should order parts through the distributor. Parts can be shipped directly to the
service
person/dealer
.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer.
When ordering parts, first obtain the Model Number and Serial Number from the rating plate on your equipment. Then determine the
Part Number from the list in this manual (
not
the Index Number) and the Description of each part from the illustration and part list. Be
sure to give all this information . . .
Fireplace Model Number
Part Description
Fireplace Serial Number
Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. These standard hardware items can be purchased at any local hardware store.
________________________________________________________________________________________________________________________________________________________________
HOW TO ORDER REPAIR PARTS
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone:
651-490-9191
Toll Free:
800-397-1339
Website:
www.deydistributing.com
Parts: Heater, Hearth and Grills
F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone:
860-722-2433
Toll Free:
800-243-9360
Fax:
860-293-0479
Toll Free Fax:
800-274-2004
Websites:
www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone:
732-870-8809
Toll Free:
800-755-8809
Fax:
732-870-8811
Website:
www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
