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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the Bose USB Link try these solutions first:
• Check the status indicator (see page 9).
• Make sure your Bose headphones support
Bluetooth connections.
• Make sure the USB Link is securely connected to your computer (see page 10).
• Download the Bose Music app or Bose Connect app and run available software
updates. (Each app supports different models of Bose headphones.)
• Move your headphones closer to the USB Link and away from any interference or
obstructions.
• Increase the volume on the headphones, mobile device, music, or meeting app.
• Make sure the meeting app and operating system on your computer is up to date.
• Restart your computer, or sign out of the meeting app and sign back in.
• Remove the USB Link from the USB port on your computer, and then reinsert it.
• Check for available USB Link firmware updates (see page 14).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
PROBLEM
WHAT TO DO
The sound is too quiet or not audible
at all.
The volume may be too low. Raise the volume in any
of the following places:
on your Bose
Bluetooth headphones
in your meeting software or computer
If you still hear no sound, make sure
Bose USB Link
is
selected as the speaker in your meeting software.
Nothing happens when I press the
button on the Bose USB Link.
If you are trying to connect another set of head-
phones to the USB Link, press and hold the button
for at least 3 seconds before releasing it (see page
10).
Make sure you are not in a meeting when you press
the button. Otherwise, USB Link will not respond so
as not to interrupt the meeting.
