Bose Sleepbuds Troubleshooting Download Page 1

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TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with your sleepbuds™, try these solutions first:

Power off the sleepbuds™ (see page 14), then power them on again  

(see page 13). Make sure to wait for the sleepbuds™ charging lights to slowly 

blink white before closing the case or removing the sleepbuds™.
Close and open the charging case, then check the sleepbuds™ and charging case 

status (see page 22).
Charge the charging case (see page 20) and sleepbuds™ (see page 18).
Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away 

from any interference or obstructions.
Make sure that your device supports 

Bluetooth

 Low Energy  (also called   

Bluetooth

 Smart). All devices that are  compatible with iOS 10 and newer and 

most devices that are compatible with Android 5.0 and newer support  

Bluetooth

 Low Energy.

Check the Bose

®

 Sleep app to make sure that your sleepbuds™ software is  

up to date.
Make sure that you are using the Bose Sleep app, not a different app, to control 

your sleepbuds™ (see page 24).
Try connecting another device (see page 24).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and 

solutions to common problems. If you are unable to resolve your issue, contact Bose 

customer service.

Visit: global.Bose.com/Support/Sleepbuds

SYMPTOM

SOLUTION

Sleepbuds™ don’t 

connect with  

mobile device

On your device:

Disable and then enable the 

Bluetooth

 feature.

Disconnect your device from the sleepbuds™ (see page 24). 

Connect again (see page 24).

Place the sleepbuds™ in the charging case and check the sleepbuds™ 

charging lights (see page 22). Charge the sleepbuds™.
Restart your device. Connect again (see page 24).
Connect a different device (see page 24).
Visit: global.Bose.com/Support/Sleepbuds to see how-to videos.
Reset the charging case (see page 25).

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