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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your sleepbuds™, try these solutions first:
Power off the sleepbuds™ (see page 14), then power them on again
(see page 13). Make sure to wait for the sleepbuds™ charging lights to slowly
blink white before closing the case or removing the sleepbuds™.
Close and open the charging case, then check the sleepbuds™ and charging case
status (see page 22).
Charge the charging case (see page 20) and sleepbuds™ (see page 18).
Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away
from any interference or obstructions.
Make sure that your device supports
Bluetooth
Low Energy (also called
Bluetooth
Smart). All devices that are compatible with iOS 10 and newer and
most devices that are compatible with Android 5.0 and newer support
Bluetooth
Low Energy.
Check the Bose
®
Sleep app to make sure that your sleepbuds™ software is
up to date.
Make sure that you are using the Bose Sleep app, not a different app, to control
your sleepbuds™ (see page 24).
Try connecting another device (see page 24).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: global.Bose.com/Support/Sleepbuds
SYMPTOM
SOLUTION
Sleepbuds™ don’t
connect with
mobile device
On your device:
Disable and then enable the
Bluetooth
feature.
Disconnect your device from the sleepbuds™ (see page 24).
Connect again (see page 24).
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 22). Charge the sleepbuds™.
Restart your device. Connect again (see page 24).
Connect a different device (see page 24).
Visit: global.Bose.com/Support/Sleepbuds to see how-to videos.
Reset the charging case (see page 25).