Using the earbuds
10 - English
Troubleshooting
If you experience any trouble using your earbuds, try the following troubleshooting
instructions. If you still need help, contact Bose customer support.
Problem
What to do
No audio/Intermittent
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• Try another audio device.
Excessive bass
• Turn off any audio enhancement
features on the audio source.
Microphone is not picking up sound
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• Make sure the microphone is not being
blocked or covered.
The microphone is located on the back of
the Answer/End button. (You may notice
the small opening for the microphone.)
Phone not responding to button
presses
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• For multi-press functions: Vary speed of
presses.
iPhone, iPod or iPad not responding
to remote
• Full controls may not be available for
some iPhone, iPod and iPad models.
Eartips falling off
• Make sure the eartips are securely at
-
tached to the earpiece and nozzle hook.
Lost eartip
• Visit owners.Bose.com for replacement
tips.
Sound is muffled from earpiece
• Make sure eartips and earbud nozzles
are clear of any debris or wax build-up.
• Unplug the earbuds from the audio
source, then plug back in making sure
they are securely connected.
• Try another audio device.
