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TROUBLESHOOTING
PROBLEM
WHAT TO DO
Bose Music app can’t
find frames
Power on the frames (see page 19).
Press and hold the button on the right temple until you hear
“Ready to connect” or see the status light blink blue.
In the Bose Music app, run available software updates.
Intermittent
Bluetooth
connection
Clear the frames device list (see page 28). Connect again
(see page 27).
Move the mobile device closer to the frames.
No sound
Press play on your mobile device to make sure audio is playing.
Move your device closer to the frames and away from any
interference or obstruction.
Use a different music source.
Connect a different device (see page 27).
Poor sound quality
Use a different music source.
Connect a different mobile device.
Move the device closer to the frames and away from any
interference or obstructions.
Turn off any audio enhancement features on your device or your
audio/streaming app.
Microphone isn’t picking
up sound
Make sure the microphone opening on the right temple
isn’t blocked.
Try another phone call.
Try another compatible device.
Frames don’t charge
Secure both ends of the charging cable.
If the frames have been exposed to high or low temperatures,
let the frames return to room temperature and then try
charging again.
Try a different USB wall charger.
Summary of Contents for FRAMES TEMPO
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