Bose AM316835, Owner'S Manual

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Troubleshooting
If you experience any trouble using your headset, try the following troubleshooting instructions. If you still need help, see the contact
information on the inside back cover for assistance in your area.
Problem What to do
No audio/Intermittent Make sure that the headset plug is securely connected to the headphone/headset jack (not
the line out jack).
Sound is coming from only one
earpiece Make sure you are using the correct mobile phone adapter and that it is securely connected.
Incoming call ring tone not heard
through headset Make sure your phone is set to pass the ring tone through to the headset. Check your phone
settings and make adjustments as needed.
Note: This feature may not be available on all phones.
Excessive bass Turn off any audio enhancement features on the audio source.
Low volume/poor audio Turn off any “sound checker” or other audio signal altering features on the audio source.
Microphone is not picking-up sound • Make sure you are using the correct mobile phone adapter and that it is securely
connected.
• Make sure the microphone is not being blocked or covered
The microphone is located on the back of the Answer/End button (you may notice the
small opening for the microphone).
Phone not responding when Answer/
End button is pressed Make sure you are using the correct mobile phone adapter and that it is securely connected.
Note: Some phones may require you to press and hold the Answer/End button for a few
seconds to perform functions.
Phone unexpectedly ends call Some phones will end a call if the headset is unplugged during a call.
Make sure that the headset plug is securely connected to the headphone/headset jack.
Ear tips falling off Make sure the ear tips are securely attached to the housing.
Lost ear tip Contact service representatives (on back page) to order replacements.
Sound is muffled from earpiece Make sure ear tips and headset nozzles are clear of any debris or wax build-up.
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