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TRY THESE SOLUTIONS FIRST
If you experience problems with Sleepbuds™, try these solutions first:
• Place Sleepbuds™ in the charging case and remove them (see page 14).
• Close and open the charging case, then check the charging case and Sleepbuds™
status (see page 23).
• Charge the charging case (see page 21) and Sleepbuds™ (see page 19).
• Move your mobile device closer to Sleepbuds™ (within 6 ft or 2 m) and away from
any interference or obstructions.
• Make sure that your device supports
Bluetooth
Low Energy (also called
Bluetooth
Smart). All devices that are compatible with iOS 10 and newer
and most devices that are compatible with Android 5.0 and newer support
Bluetooth
Low Energy.
• Check the Bose Sleep app to make sure that the software for Sleepbuds™ is
up to date.
• Make sure that you are using the Bose Sleep app, not a different app, to control
Sleepbuds™ (see page 12). Sleepbuds™ don’t work with any other Bose app.
• Try connecting another device (see page 25).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
SOLUTION
No power
The batteries of Sleepbuds™ may be in battery protection mode (see
page 22) or depleted. Connect the charging case to power (see
page 21), then charge Sleepbuds™ (see page 19).
Charging case
doesn’t charge
Secure both ends of the USB cable.
Connect the USB cable to a different USB power supply.
Use a different USB cable.
Connect to a different AC (mains) power source.
Check the charging case battery lights to make sure that there isn’t a
charging error (see page 24).
If Sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking, let Sleepbuds™ return to room
temperature. Charge again.
Reset the charging case (see page 28).
TROUBLESHOOTING
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