FAULT OR BREAKDOWN
GREENSTAR DANESMOOR WALL MOUNTED OIL 12/18 & 18/25
8 718 681 135a (08.08)
12
MAI
NTE
NANCE
FAULT OR BREAKDOWN
This appliance is supported in the UK by Worcester, Bosch Group, part of Bosch
Thermotechnology Ltd.
Specialist factory trained Service Engineers are available to attend a breakdown
occurring on this appliance.
No charge will be made for parts and/or labour providing:
An appliance fault is found and the appliance has been installed within the past
24 months
Reasonable evidence of this must be supplied on request
A call-out charge will be made where:
The appliance has been installed for over 24 months OR
Our Field Service Engineer finds no fault with the appliance (see Note). OR
Evidence cannot be provided that the first year service inspection has been
carried out. (i.e. an entry in the service interval record found at the rear of the
appliance installation and servicing manual). OR
The cause of breakdown is misuse or with other parts of your plumbing/heating
system, or with equipment not supplied by Bosch Thermotechnology Ltd.
Note: NO APPLIANCE FAULT IS FOUND ON OVER 30% OF ALL SERVICE
CALL OUTS.
Please read this guide carefully to gain a good understanding of the operation of
your appliance. In the case of a suspected fault, refer to the fault finding section of
this guide.
If in doubt contact Worcester, Bosch Group quoting the boiler serial and model
number. These numbers are printed on a Data Label which is located on the inside
of the controls flap. (You can record this information on the inside back cover of this
manual.)
In the event of an appliance fault or breakdown please call the contact centre (see
inside front cover for details). Your service administrator will arrange for an Engineer
to call with the minimum of delay. Under normal circumstances this will be from 1 to
3 working days (excluding weekends) for priority breakdown situations (no hot
water and/or heating).
Invoices for attendance and repair work carried out on this appliance by any third
party will not be accepted.
