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21
Water is not flowing in.
The mains plug is not correctly
plugged in.
Plug in the mains plug correctly.
The door is not properly closed.
Close the door.
The tap is not turned on.
Turn on the tap.
The filter in the water supply hose is
blocked
Clean the filter in the water supply hose
page 19.
The water supply hose is pinched or
kinked.
Check the water inlet hose.
Heavy vibrations during
spinning.
The washing machine is not correctly
levelled.
Level the washing machine
page 25
The transport safety bolts have not
been removed.
Remove the transport safety bolts
page 25.
Constant water supply.
Water is emptied
immediately afterwards by
the drain hose.
Drain hose is fitted too low.
Fit the drain hose correctly
page 25.
No water can be seen in the
drum.
Not a fault.
During certain programmes, the water
level is below the visible range.
Water leaks from the bottom
of the washing machine.
Supply hose screw connection is
leaking.
Tighten the screw connection.
Drain hose is leaking.
Have the drain hose replaced by the
after-sales service.
Detergent solution pump cover not
closed properly.
Clean the detergent solution pump
page 18.
Foam escapes from the
detergent drawer.
Too much detergent has been used.
Only use detergent that is correct
for fabrics, and suitable for use in
automatic washing machines.
Make sure that you use the correct
dosage.
Spin cycle performed
several times.
Not a fault.
The unbalanced load detection system
attempts to redistribute an unbalanced
load by starting to spin several times.
Always wash large and small items
together.
Washing is not spun
properly.
Large items of laundry are not
distributed evenly in the drum. Spin
speed is automatically reduced for
safety reasons.
Always wash large and small items
together.
Washing results not
satisfactory.
Soiling worse than expected.
Select a suitable programme, e.g. a
programme with Prewash. Pretreat
stains if necessary.
Too little or incorrect detergent used.
Use the correct dosage of a suitable
detergent, in accordance with the
manufacturer's instructions.
Maximum load exceeded.
Select the correct load for the
programme.
Detergent residues on the
washing.
Some phosphate-free detergents
contain water-insoluble residues which
appear on washing as light specks.
Rinse washing again or change to
liquid detergent.
Brush washing after drying.
Summary of Contents for WIA24201GC
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