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Troubleshooting

40

Fault

Cause and troubleshooting

"E:30 / -80"

Remove any unapproved extensions from the water
hose. 
→ 

"Connecting the appliance", Page 14

The pump cap is not fully screwed in.

Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.

"E:60 / -2B"

The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.

Redistribute the laundry in the drum.

Note: 

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

"E:30 / -10" and/or 

The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.

Clean the filters in the water inflow.

The tap is turned off.

Turn on the tap.

The water inlet hose is kinked or jammed.

Ensure that the water inlet hose is not kinked or
jammed.

Water level measurement system is defective.

Note: 

With the error message, the appliance starts a

draining process.

1.

First wait approx. 5 minutes until the drain process
ends.

2.

To reset the error message, switch the appliance
off.

3.

Switch the appliance back on.

4.

If the error message is displayed again, call cus-
tomer service. 
→ 

"Customer Service", Page 49

 flashes.

The automatic voltage control system detects an un-
authorised voltage under-usage.

No remedial action possible.

Note: 

If the power supply is stable, the programme

continues to run as normal.

Summary of Contents for WGG2540LSN

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WGG2540LSN en User manual and installation instructions ...

Page 2: ...nce to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 22 9 Programmes 24 10 Accessories 28 11 Laundry 28 11 1 Preparing the laundry 28 12 Detergents and care products 29 13 Basic operation 29 13 1 Switching on th...

Page 3: ... Cleaning the drum 34 16 2 Cleaning the detergent drawer 34 16 3 Cleaning the drain pump 35 17 Troubleshooting 39 17 1 Emergency release 48 18 Transportation storage and disposal 48 18 1 Removing the appliance 48 18 2 Inserting the transit bolts 48 18 3 Using the appliance again 48 18 4 Disposing of old appliance 49 19 Customer Service 49 19 1 Product number E Nr and production number FD 49 20 Con...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power cord is damaged this is dangerous Never let the power cord come into contact with h...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...rer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s original spare parts and original ac cessories WARNIN...

Page 10: ... the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water pressure exceeds the maximum value specified a pres sure reducing valve must be in stalled between the dr...

Page 11: ...a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the resid...

Page 12: ...y or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 28 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the f...

Page 13: ...ets Page 28 Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses and power cord between th...

Page 14: ...ove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Push the 4 cover caps downwards Note To install the transport locks to transport the appliance perform these steps again in the reverse or der 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose ...

Page 15: ... may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 28 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an ...

Page 16: ...e foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance ca...

Page 17: ... as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 35 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the programme de scri...

Page 18: ...2 Dispenser II detergent for the main wash 3 Compartment Fabric softener 4 Compartment I Detergent for prewash 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 24 2 Programme selector Page 29 3 Display Page 20 4 Buttons Page 22 ...

Page 19: ...ent drawer 4 Pour approx 1 litre of tap water into compartment II 5 Pour washing powder into com partment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press to start the programme a The display shows the remaining programme duratio...

Page 20: ...ining only 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star ted or continued Prewash Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status Childproof lock lights up The childproof lock is a...

Page 21: ... the outer tub Cleaning the drum Page 34 Voltage control system Flashes The automatic voltage control system detects impermissible voltage drops This will pause the programme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme wil...

Page 22: ...me duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temperature 90 Adjust the temperature Set temperature in C Spin Speed 1400 Adjust the spin speed or deactivate the spin cycle Set spin speed in rpm If is selected the water is drained and the spin cycle is deactivated The laundry stays wet inside the drum 3 sek Child Lock ...

Page 23: ...ate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted Note The laundry has a higher resid ual moisture after washing To reduce creasing hang up the laundry immedi ately after washing ...

Page 24: ...erformance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in ...

Page 25: ... setting Max 40 C Max 800 rpm 2 0 Sköljning Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Centrifugering Urpumpning Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm Hygien Plus Hygiene Wash hard wearing items made from cotton linen or blended fabrics Suitable for aller...

Page 26: ...coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Trumrengöring Drum Clean Clean and care for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged p...

Page 27: ...etic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 activated 2 Washing not possible ...

Page 28: ...ded WMZ20490 11 Laundry 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro ...

Page 29: ...talled and connec ted Installation and connection Page 12 Turn the programme selector to a programme 13 2 Setting a programme 1 Turn the programme selector and set the required programme Programmes Page 24 2 If required adjust the programme settings Adjusting the programme set tings Page 29 13 3 Adjusting the pro gramme settings Requirement A programme has been set Setting a programme Page 29 Adju...

Page 30: ... the measuring aid forwards 3 Fold the measuring aid down and click it into place 4 Push in the detergent drawer 13 7 Adding detergent and care product Notes Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Observe the information about de tergents and care products Page 29 1 Pull out the detergent drawer 2 Pour in det...

Page 31: ... 2 Open the door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Sköljning programme If the water level is high start the Centrifugering programme or select a suitable programme for draining Programmes Page 24 3 Remove the laundry Unloading the laundry Page 31 13 11 Resuming the pro gramme when the pro gramme st...

Page 32: ...dproof lock Press and hold the two 3 sek buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off and in the event of a power failure 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sek buttons for appr...

Page 33: ...Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 On OFF Activate or deactivate the re minder to clean the drum ...

Page 34: ...effi ciently for a long time it is important to clean and maintain it carefully 16 1 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door...

Page 35: ... into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 16 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 ...

Page 36: ...ut of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 37: ...he dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the pump cap mus...

Page 38: ...traight into the outlet in the next wash run a suitable programme for draining after you have emptied the drain pump 1 Open the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 24 ...

Page 39: ...mode is active Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 35 The water outlet hose is connected too high Install the water ...

Page 40: ...0 and or The water pressure is low No remedial action possible The filters in the water inflow are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed Water level measurement system is defective Note With the error message the appliance starts a draining process 1 First...

Page 41: ... Call the after sales service Customer Service Page 49 Detergent dosage is too high Reduce the amount of detergent for the next wash ing cycle with the same load Additional water is added Do not add any extra water to the appliance while it is operating The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker in t...

Page 42: ...pe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 35 The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Pump cover is not correctly assemb...

Page 43: ...ndry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The programme dura tion changes during the wash cycle The programme operation is optimised electronically This may change the programme duration Not a fault no action required The unbalan...

Page 44: ...oo high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load High spin speed not reached A low spin speed is selected The next time you run a wash cycle set a higher spin speed i...

Page 45: ...e the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the transit bolts Page 13 Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 35 Slurping rhythmical suction noise The drain pump is active the detergent solution is pumped out Not a fault normal operating noise Creasing The spin speed is ...

Page 46: ...better during the spin cycle Start the Centrifugering programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Centrifugering programme Detergent residue on the damp wash...

Page 47: ...ppliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 34 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate Fabric softener re mains in the detergent drawer The use of fabric softener is not supported for the se lected programme Before washing check whether the use of fabric softener is sup...

Page 48: ...sal 18 1 Removing the appliance 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance Switching off the appliance Page 31 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 35 6 Detach the hoses 18 2 Inserting the transit bolts Secure the appliance before trans portation using transit bolts in order to prevent transport damage 1 Use a screwdrive...

Page 49: ...ances as applicable throughout the EU 19 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 50: ... 1 900 98 0 60 1400 49 00 Syntet 40 C 4 0 2 30 0 900 63 0 45 1200 28 00 Mix 40 C 4 0 1 05 0 700 44 0 42 1400 51 00 Ylle Handtvätt 30 C 2 0 0 40 0 350 48 0 28 800 25 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperature type amount and soiling of laundry detergent used fluc tuations in the power supply and the selected additional functions the actual values...

Page 51: ...l online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 1 Only applies to ...

Page 52: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001786935 9001786935 020909 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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