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Troubleshooting

 en

39

Fault

Cause and troubleshooting

All other error codes.

Malfunction

Call the after-sales service. 
→ 

"Customer Service", Page 46

"E:30/-20"

Solenoid valve defective.

Call the after-sales service. 
→ 

"Customer Service", Page 46

Detergent dosage is too high.

Reduce the amount of detergent for the next wash-
ing cycle with the same load.

Additional water is added.

Do not add any extra water to the appliance while it
is operating.

The appliance is not
working.

The mains plug of the power cord is not plugged in.

Connect the appliance to the power supply.

The circuit breaker is faulty.

Check the circuit breaker in the fuse box.

There has been a power cut.

Check whether the lighting in your kitchen or other
appliances are working.

The programme does
not start.

You have not pressed 

Έναρξη/Προσθήκη ρούχων

 .

Press 

Έναρξη/Προσθήκη ρούχων

 .

Door is not closed.

1.

Close the door.

2.

Press 

Έναρξη/Προσθήκη ρούχων

  to start the pro-

gramme.

Childproof lock is activated.

→ 

"Deactivating the childproof lock", Page 32

Λήξη σε

  is activated.

Check whether 

Λήξη σε

  is activated. 

→ 

"Buttons", Page 23

Laundry is caught in the door.

1.

Open the door again.

2.

Remove any trapped laundry.

3.

Close the door.

4.

Press 

Έναρξη/Προσθήκη ρούχων

  to start the pro-

gramme.

The door cannot
be opened.

The temperature is too high.

Wait until the temperature has dropped.

→ 

"Cancelling the programme", Page 31

Summary of Contents for WGG25401GR

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WGG25401GR en User manual and installation instructions ...

Page 2: ... 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 25 10 Accessories 29 11 Laundry 29 11 1 Preparing the laundry 29 12 Detergents and care products 30 13 Basic operation 30 13 1 Switching on the appliance 30 13 2 Setting a programme 30 13 3 Adjusting the programme settings 30 13 4 Loading laundry 30 13 5 Adding d...

Page 3: ...ving the appliance 45 18 2 Inserting the transit bolts 45 18 3 Using the appliance again 45 18 4 Disposing of old appliance 46 19 Customer Service 46 19 1 Product number E Nr and production number FD 46 20 Consumption values 48 21 Technical specifications 48 ...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kP...

Page 11: ...facturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing whic...

Page 12: ...ge or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 29 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the first wash cycle The delivery consists...

Page 13: ...th 60 cm Against a wall Do not trap the hoses between the wall and the appliance ATTENTION Residual water may freeze Freezing residual water may damage the appli ance and frozen hoses may burst Do not install the appliance out doors or in areas where there is a risk of frost 4 4 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 29 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 29 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Page 16: ...ing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 48 2 Check the mains plug is inserted properly ...

Page 17: ...appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 33 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 ...

Page 18: ...Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes 2 Programme selector Page 30 3 Display Page 20 4 Buttons Page 23 ...

Page 19: ...detergent drawer 4 Pour approx 1 litre of tap water into compartment II 5 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Έναρξη Προσθήκη ρούχων Start Reload Pause to start the progr...

Page 20: ...ramme time remaining 10 1 Ready in time Buttons Page 23 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The progra...

Page 21: ...sh with more water and a rinse cycle is activated Buttons Page 23 Rinse Hold Rinse Hold is activated SpeedPerfect Short wash activated Buttons Page 23 Blood The stain type is activated Grass The stain type is activated Red Wine The stain type is activated Grease and oil The stain type is activated Reminder to clean the drum Flashes Drum is dirty Run the Καθαρισμός κάδου programme for clean ing and...

Page 22: ...he voltage is permissible again and the programme will continue Note The programme duration is exten ded Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low E 35 10 1 Error Error code error display signal 1 Example ...

Page 23: ... stain Λήξη σε Ready in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Θερμοκρ Tem perature 90 C Adjust the temperature in C Στύψιμο Spin Speed 1400 rpm Adjust the spin speed or deactivate the spin cycle If is selected the water is not drained and the spin cycle is deacti...

Page 24: ...μα Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs to be hung out on a washing line ...

Page 25: ...gether The washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature ca...

Page 26: ...C Max 800 rpm 2 0 Ξέβγαλμα Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm 2 Στύψιμο Άντληση Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm 2 Υγιεινή Plus Hygiene Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for s...

Page 27: ...colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Καθαρισμός κάδου Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period...

Page 28: ... 60 C or higher for a long time Γρήγορο15 30 Super 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed Perfect The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 Speed Perfect ...

Page 29: ...remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together o...

Page 30: ...ic operation Basic operation Note More detailed instructions for use can be found on www bosch home com or by scanning the QR code on the title page of this user manual 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Turn the programme selector to a programme 13 2 Setting a programme 1 Turn the programme sel...

Page 31: ...undry 1 Press Έναρξη Προσθήκη ρούχων The appliance pauses Note If appears it is not pos sible to add laundry When goes out it is possible to add laundry 2 Open the appliance door 3 Add or remove laundry 4 Close the appliance door 5 Press Έναρξη Προσθήκη ρούχων 13 8 Cancelling the pro gramme 1 Press Έναρξη Προσθήκη ρούχων 2 Open the appliance door The appliance door remains locked for safety reason...

Page 32: ...settings You can configure the appliance to meet your needs Note More detailed instructions for use can be found on www bosch home com or by scanning the QR code on the title page of this user manual Cleaning and servicing 16 Cleaning and servi cing Cleaning and servicing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Note More detail...

Page 33: ... and in sert with water and a brush and then dry them 5 Fit the insert and click it into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 16 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from t...

Page 34: ...ke the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 35: ...rain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap 5 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position 6 Insert and close the service flap 2 1 ...

Page 36: ...ng straight into the outlet in the next wash run the Άντληση pro gramme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 25 ...

Page 37: ...aving mode is active Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 33 The water outlet hose is connected too high Install the ...

Page 38: ...inlet hose is not kinked or jammed flashes The automatic voltage control system detects an un authorised voltage under usage No remedial action possible Note If the power supply is stable the programme continues to run as normal Voltage under usage may cause extension of a pro gramme No remedial action possible lights up The temperature is too high Wait until the temperature has dropped Cancelling...

Page 39: ...r is faulty Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Έναρξη Προσθήκη ρούχων Press Έναρξη Προσθήκη ρούχων Door is not closed 1 Close the door 2 Press Έναρξη Προσθήκη ρούχων to start the pro gramme Childproof lock is activated Deactivating the child...

Page 40: ...ight of 1 metre Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved ext...

Page 41: ... drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is operating Drum jerks after the programme starts Thi...

Page 42: ... Different sized items of laundry distribute themselves better during the spin cycle Start the Στύψιμο programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system h...

Page 43: ... Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is selected The next time you run a wash ...

Page 44: ...t on the laundry Start the Ξέβγαλμα programme Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw...

Page 45: ...ow to dispose of old appliances 18 1 Removing the appliance Note More detailed instructions for use can be found on www bosch home com or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 33 6 Detach the hoses 18 2 Inserting...

Page 46: ...ustomer Service 19 Customer Service Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your applia...

Page 47: ...Customer Service en 47 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 48: ...0 0 3 15 1 200 88 0 43 1400 48 00 Βαμβακερά 60 C 10 0 3 15 1 450 88 0 55 1400 48 00 Συνθετικά 40 C 4 0 2 29 0 770 62 0 42 1200 30 00 Γρήγορο Ανάμεικτα 40 C 4 0 1 00 0 620 42 0 41 1400 52 00 Μάλλινα 30 C 2 0 0 40 0 250 48 0 26 800 25 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperature type amount and soiling of laundry detergent used fluc tuations in the ...

Page 49: ...able 160 cm 1 Depending on the appliance spe cifications You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database Please then follow the instructions on searching for models The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively...

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Page 52: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001663810 9001663810 010707 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

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