Troubleshooting
en
43
Fault
Cause and troubleshooting
"E:36 / -10"
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose.
→
"Connecting the appliance", Page 14
The pump cap is not fully screwed in.
▶
Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
"E:10 / -00 / -10 /
-20"
The pump for the intelligent dosing system is blocked.
1.
Switch off the appliance.
2.
Clean the pump unit.
→
"Cleaning the detergent drawer", Page 37
3.
Switch the appliance on.
4.
If the display appears again after you clean the
pump unit, call customer service.
→
Note:
You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→
"E:60 / -2B"
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
"E:30 / -10" and/or
The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
▶
Clean the filters in the water inflow.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or
jammed.
Water level measurement system is defective.
Note:
With the error message, the appliance starts a
draining process.
