Bosch WGG242AXES Page 48 User Manual And Installation Instructions Download

Page: 48 / 60

Troubleshooting

Fault

Cause and troubleshooting

Drum jerks after the
programme starts.

This is caused by an internal motor test.

▶

Not a fault – no action required.

Vibrations and move-
ment of the appliance
whilst spinning.

Appliance is not correctly aligned.

▶

→

"Aligning the appliance", Page 15

The appliance feet are not fixed.

▶

Secure the appliance feet.
→

"Aligning the appliance", Page 15

Transit bolts have not been removed.

▶

→

"Removing the transit bolts", Page 13

Drum rotates, water
does not flow in.

Load detection is active.

▶

Not a fault – no action required.

Note:

The load detection can take up to two minutes.

Heavy foam build-up

Detergent dosage is too high.

▶

Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).

▶

If intelligent dosing is activated, reduce the basic
dosage →

Page 34

▶

If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.

⁠

i-DOS

cannot be ac-

tuated.

Intelligent dosing is not intended for this programme.

▶

Not a fault – no action required.
→

"Starting the programme with intelligent dosing

system", Page 33

Programme progress does not allow intelligent dos-
ing.
No remedial action possible.

High spin speed not
reached.

A low spin speed is selected.

▶

The next time you run a wash cycle, set a higher
spin speed.

⁠

Fácil

is activated.

▶

Select the programmes that are suitable for the
type of fabric.

Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.

▶

Redistribute the laundry in the drum.

Summary of Contents for WGG242AXES

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WGG242AXES en User manual and installation instructions ...

Page 2: ...he electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 25 10 Accessories 29 11 Laundry 29 11 1 Preparing the laundry 29 12 Detergents and care products 30 13 Basic operation 30 13 1 Switching on the applia...

Page 3: ...g and servicing 37 17 1 Cleaning the drum 37 17 2 Cleaning the detergent drawer 37 17 3 Cleaning the drain pump 39 18 Troubleshooting 42 18 1 Emergency release 53 19 Transportation storage and disposal 53 19 1 Removing the appliance 53 19 2 Inserting the transit bolts 53 19 3 Using the appliance again 53 19 4 Disposing of old appliance 54 20 Customer Service 54 20 1 Product number E Nr and product...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...age 54 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...onsumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the residual moisture in the laundry and increase...

Page 12: ...e properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 29 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear af...

Page 13: ...floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses and power cord between the wall and the ap pliance...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 29 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 29 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 56 2 Check the mains plug is inserted pro...

Page 17: ... as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 39 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the programme de scri...

Page 18: ...for fabric softener 3 Dispenser for liquid deter gent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 25 2 Programme selector Page 30 3 Display Page 20 4 Buttons Page 23 ...

Page 19: ...ox 1 litre of water into the manual dosing compartment 5 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Inicio Pausa Carga to start the programme a The display shows the remainin...

Page 20: ... 1 Ready in time Buttons Page 23 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1200 Spin speed Set spin speed in rpm No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star t...

Page 21: ...ype is activated Grass The stain type is activated Red Wine The stain type is activated Grease and oil The stain type is activated Reminder to clean the drum Flashes Drum is dirty Run the Limp tam bor programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 37 Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Fl...

Page 22: ...age Page 34 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error display signal 1 Example ...

Page 23: ...ivate Deactivate Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx three seconds to set the basic dosage Intelligent dosing system Page 33 Terminado en em Ready In Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the progr...

Page 24: ...pensed automatically for the prewash and the main wash If the intelligent dosing system is de activated place the detergent for the prewash directly in the drum Fácil Reduced Ironing Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs...

Page 25: ...ormance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in thi...

Page 26: ...itable for wool Programme setting Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1200 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1200 rpm Higiene Plus Hygiene Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy suffere...

Page 27: ... speed is 1200 rpm 6 0 R oscura R escura Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Limp tambor Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you reg...

Page 28: ...en ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate SpeedPerfect The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 SpeedPerfect activated 2 Washing not possible ...

Page 29: ...ily loaded and unloaded WMZPW20W 11 Laundry Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance ...

Page 30: ...that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 34 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the di...

Page 31: ...e 30 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer Page 17 3 If required add the care product 4 Push in the detergent drawer 13 6 Starting the programme Requirement A programme is set Setting a programme Page 30 Press Inicio Pausa Carga a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows the p...

Page 32: ...age 25 2 Press Inicio Pausa Carga 13 11 Unloading the laundry 1 Open the door 2 Remove the laundry from the drum 13 12 Switching off the appli ance 1 Turn the programme selector to 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the appliance door and de tergent drawer open so that resid ual water can evaporate 14 Childproof lock Secure your appliance agains...

Page 33: ...are retained even after the appliance has been switched off Buttons Page 23 Pour detergent or fabric softener into the compartment for manual dosing Adding detergent and care product Page 31 Activate the intelligent dosing sys tem once the programme has ended Buttons Page 23 Requirements The laundry is prepared Preparing the laundry Page 29 The laundry is sorted The laundry is placed in the appli ...

Page 34: ...drawer 2 Open the dispenser cover 3 Pour liquid detergent and fabric softener into the relevant dis pensers Detergent drawer Page 17 Do not exceed the marking for the maximum fill level when filling 4 Close the dispenser cover Note To prevent the liquid deter gent or fabric softener from drying out close the dispenser cover im mediately after filling 5 If required pour washing aid into the compart...

Page 35: ...Intelligent dosing system en 35 2 To adjust the basic dosage for press i DOS 3 To adjust the setting press Terminado en em 4 To end the setting process wait briefly ...

Page 36: ...nd signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the number of finished programmes 1 Exam...

Page 37: ...temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Limp tambor pro gramme without laundry and using washing powder 17 2 Cleaning the detergent drawer If...

Page 38: ...r 4 Remove the pump unit 5 Unclip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 39: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 40: ...ain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 39 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of tw...

Page 41: ...al position 6 Insert and close the service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into the manual dosing compartment 5 Select a suitable programme for draining Programmes P...

Page 42: ...ive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 The water outlet hose is connected too high Install the water outlet hose...

Page 43: ...omer Service Page 54 Note You can deactivate and manually dose the intel ligent dosing system until the fault is rectified Buttons Page 23 E 60 2B The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute t...

Page 44: ...rawer Page 37 2 Push in the detergent drawer until the symbol goes out lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 32 Water level is too high Select a suitable programme for draining Programmes Page 25 flashes Door is not closed 1 Close the door 2 Press Inicio Pausa Carga to start the pro gramme Laundry is caught in the door 1 Open the...

Page 45: ... Inicio Pausa Carga Press Inicio Pausa Carga Door is not closed 1 Close the door 2 Press Inicio Pausa Carga to start the pro gramme Childproof lock is activated Deactivating the childproof lock Page 32 Terminado en em is activated Check whether Terminado en em is activated Buttons Page 23 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Inic...

Page 46: ...ocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Pump cover is not correctly assembled Correctly assemble the pu...

Page 47: ...istributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The programme dura tion changes during the wash cycle The programme operation is optimised electronically This may change the programme duration Not a fault no action r...

Page 48: ...er with 0 5 litres of water and pour the mix ture into the compartment for manual dosing not for outdoor clothing sportswear or items stuffed with down If intelligent dosing is activated reduce the basic dosage Page 34 If you dose manually reduce the amount of deter gent for the next washing cycle with the same load i DOS cannot be ac tuated Intelligent dosing is not intended for this programme No...

Page 49: ... spin cycle Start the programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Longer whirring noise before the start of the wash cycle or fabric softening Intelligent dosing system dispenses detergent or care products Not a fault normal operating noise Brief whirring noise after switching on the appliance Intelligent dosing syste...

Page 50: ... the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute ...

Page 51: ...ded to the dispenser of the in telligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 30 2 Drain the dispenser Cleaning the detergent drawer Page 37 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 34 Basic dosage is not correctly adjusted If intelligent dosing is activated reduce the basic dosage Page 34 Insufficient cleani...

Page 52: ...1 Connect the water supply hose correctly Connecting the water inlet hose Page 14 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 15 Odours have formed in the appliance Humidity an...

Page 53: ...ion manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 39 6 Detach the hoses 7 Empty the dispensers 19 2 Inserting the transit bolts Secure the appliance for transporta tion using transit bolts in order to pre ve...

Page 54: ...ances as applicable throughout the EU 20 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 55: ... 75 0 38 1151 53 00 Eco 40 602 4 5 2 54 0 370 40 0 27 1151 53 00 Eco 40 602 2 5 2 22 0 180 30 0 23 1151 54 00 Algodón Al godão 20 C 9 0 3 44 0 400 98 0 23 1200 52 00 Algodón Al godão 40 C 9 0 3 44 1 290 98 0 44 1200 52 00 Algodón Al godão 60 C 9 0 3 44 1 750 98 0 60 1200 52 00 Algodón Al godão 40 C Prelav 9 0 4 14 1 330 110 0 44 1200 52 00 Sintéticos 40 C 4 0 2 37 0 800 61 0 44 1200 30 00 Mix 40 C...

Page 56: ...ximum 1000 kPa 10 bar Length of the wa ter inlet hose 150 cm Length of the wa ter outlet hose 150 cm Length of the power cord 160 cm You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters ...

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Page 60: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001706768 9001706768 020610 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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