Bosch WGG14201ES Page 42 User Manual And Installation Instructions Download

Page: 42 / 56

Troubleshooting

Fault

Cause and troubleshooting

flashes.

Voltage under-usage may cause extension of a pro-
gramme.
No remedial action possible.

lights up.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 32

Water level is too high.

▶

Select a suitable programme for draining.
→

"Programmes", Page 25

flashes.

Door is not closed.

Close the door.

Press

⁠

Inicio/Pausa + Carga

to start the pro-

gramme.

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

⁠

Inicio/Pausa + Carga

to start the pro-

gramme.

All other error codes.

Malfunction

▶

Call the after-sales service.
→

"Customer Service", Page 50

"E:30/-20"

Solenoid valve defective.

▶

Call the after-sales service.
→

"Customer Service", Page 50

Detergent dosage is too high.

▶

Reduce the amount of detergent for the next wash-
ing cycle with the same load.

Additional water is added.

▶

Do not add any extra water to the appliance while it
is operating.

The appliance is not
working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker in the fuse box has tripped.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other
appliances are working.

Summary of Contents for WGG14201ES

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WGG14201ES en User manual and installation instructions ...

Page 2: ...7 Connecting the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 25 10 Accessories 29 11 Laundry 29 11 1 Preparing the laundry 29 12 Detergents and care products 30 13 Basic operation ...

Page 3: ... Cleaning the drum 35 16 2 Cleaning the detergent drawer 35 16 3 Cleaning the drain pump 36 17 Troubleshooting 40 17 1 Emergency release 49 18 Transportation storage and disposal 49 18 1 Removing the appliance 49 18 2 Inserting the transit bolts 49 18 3 Using the appliance again 49 18 4 Disposing of old appliance 50 19 Customer Service 50 19 1 Product number E Nr and production number FD 50 20 Con...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...age 50 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn redu...

Page 12: ...e properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 29 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear af...

Page 13: ...floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses and power cord between the wall and the ap pliance...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 29 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 29 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 52 2 Check the mains plug is inserted pro...

Page 17: ... as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 36 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the programme de scri...

Page 18: ... 2 Dispenser II detergent for the main wash 3 Compartment Fabric softener 4 Compartment I Detergent for prewash 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 25 2 Programme selector Page 30 3 Display Page 20 4 Buttons Page 23 ...

Page 19: ...4 Pour approx 1 litre of tap water into compartment II 5 Pour washing powder into com partment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Inicio Pausa Carga to start the programme a The display shows the remaining programme...

Page 20: ...g 10 1 Ready in time Buttons Page 23 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star ted ...

Page 21: ...age 23 Blood The stain type is activated Grass The stain type is activated Red Wine The stain type is activated Grease and oil The stain type is activated Reminder to clean the drum Flashes Drum is dirty Run the Limp tam bor programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 35 Voltage control system Flashes The automatic voltage control system detects impermis...

Page 22: ...n Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low E 35 10 1 Error Error code error display signal 1 Example ...

Page 23: ... duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temp C Tem perature 90 C Adjust the temperature in C Centrif Spin 1200 rpm Adjust the spin speed or deactivate the spin cycle If is selected the water is drained and the spin cycle is deactivated The laundry stays wet inside the drum 3 seg Child Lock 3 sec Activate Deactivat...

Page 24: ...en Buttons 24 Button Selection More information The laundry is damp enough after washing that it needs to be hung out on a washing line ...

Page 25: ...e best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in this programme and is set au...

Page 26: ...ps in a mesh laundry bag Programme setting Max 40 C Max 800 rpm 2 0 Lana Lãs Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme s...

Page 27: ...n or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Limp tambor Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a deter...

Page 28: ...en ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate SpeedPerfect The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 SpeedPerfect activated 2 Washing not possible ...

Page 29: ...nstall the appliance at a raised height so that it can be easily loaded and unloaded WMZPW20W 11 Laundry Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your ...

Page 30: ...etergent and fabric softener Do not use products that have ex pired or are highly congealed Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 13 1 Switching on the ap...

Page 31: ... and re move the detergent drawer 3 Insert the measuring aid 4 Insert the detergent drawer 13 6 Use the measuring aid for liquid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards 3 Fold the measuring aid down and click it into place 4 Push in the detergent drawer 13 7 Adding detergent and care pr...

Page 32: ...Inicio Pausa Carga 13 10 Adding laundry After the programme starts you can remove or add laundry depending on the programme status Requirement A programme has started Starting the programme Page 32 1 Press Inicio Pausa Carga The appliance pauses Note If you want to add laundry follow the instructions on the dis play Display Page 22 2 Open the door 3 Add or remove laundry 4 Close the door 5 Press I...

Page 33: ...ntrols 14 1 Activating the childproof lock Press and hold the two 3 seg buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off and in the event of a power failure 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold...

Page 34: ...nd signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the number of finished programmes 1 Exam...

Page 35: ...intain it carefully Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 16 1 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem per...

Page 36: ... into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 16 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 ...

Page 37: ...ut of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 38: ...he dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the pump cap mus...

Page 39: ...lowing straight into the outlet in the next wash run the programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 25 ...

Page 40: ...gy saving mode is active Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 36 The water outlet hose is connected too high Install ...

Page 41: ...0 and or The water pressure is low No remedial action possible The filters in the water inflow are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed Water level measurement system is defective Note With the error message the appliance starts a draining process 1 First...

Page 42: ...Press Inicio Pausa Carga to start the pro gramme All other error codes Malfunction Call the after sales service Customer Service Page 50 E 30 20 Solenoid valve defective Call the after sales service Customer Service Page 50 Detergent dosage is too high Reduce the amount of detergent for the next wash ing cycle with the same load Additional water is added Do not add any extra water to the appliance...

Page 43: ... The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 32 Water level is too high Select a suitable programme for draining Programmes Page 25 Power failure Open the door using the emergency release Emergency release Page 49 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or wa...

Page 44: ... are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large a...

Page 45: ...nce feet are not fixed Secure the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the transit bolts Page 13 Drum rotates water does not flow in Load detection is active Not a fault no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener w...

Page 46: ...sized items of laundry distribute themselves better during the spin cycle Start the programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance Page 15 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 15 T...

Page 47: ...let hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum ...

Page 48: ...y Connecting the water inlet hose Page 14 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 15 Odours have formed in the appliance Humidity and detergent residue may promote the form...

Page 49: ...al instruction manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 36 6 Detach the hoses 18 2 Inserting the transit bolts Secure the appliance for transporta tion using transit bolts in order to pre vent damage 1 ...

Page 50: ...ances as applicable throughout the EU 19 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 51: ... 0 23 1151 54 00 Algodón Al godão 20 C 9 0 3 44 0 400 98 0 23 1200 52 00 Algodón Al godão 40 C 9 0 3 44 1 290 98 0 44 1200 52 00 Algodón Al godão 60 C 9 0 3 44 1 750 98 0 60 1200 52 00 Algodón Al godão Pre lav 40 C 9 0 4 14 1 330 110 0 44 1200 52 00 Sintéticos 40 C 4 0 2 37 0 800 61 0 44 1200 30 00 Mix 40 C 4 0 1 05 0 640 44 0 42 1200 56 00 Lana Lãs 30 C 2 0 0 41 0 300 48 0 29 800 26 00 1 Due to t...

Page 52: ...ximum 1000 kPa 10 bar Length of the wa ter inlet hose 150 cm Length of the wa ter outlet hose 150 cm Length of the power cord 160 cm You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters ...

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Page 56: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001717395 9001717395 020613 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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Bosch WGG14201ES, User Manual And Installation Instructions

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