Bosch WAXH2E0LSN Page 59 User Manual And Installation Instructions Download

Page: 59 / 68

Troubleshooting

Fault

Cause and troubleshooting

Odours have formed
in the appliance.

Humidity and detergent residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 44

▶

If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.

Summary of Contents for WAXH2E0LSN

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAXH2E0LSN en User manual and installation instructions ...

Page 2: ... 16 4 8 Connecting the appliance to the electricity supply 17 5 Familiarising yourself with your appliance 18 5 1 Appliance 18 5 2 Detergent drawer 18 5 3 Control panel 19 5 4 Operating logic 20 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 22 8 Buttons 26 9 Programmes 29 10 Accessories 34 11 Laundry 34 11 1 Preparing the laundry 34 12 Detergents and care pr...

Page 3: ... Remote diagnostics 42 16 8 Data protection 42 17 Basic settings 43 17 1 Overview of the basic set tings 43 17 2 Changing the basic set tings 43 18 Cleaning and servicing 44 18 1 Cleaning the drum 44 18 2 Cleaning the detergent drawer 44 18 3 Cleaning the drain pump 46 18 4 Cleaning the intake open ing in the rubber gasket 48 19 Troubleshooting 49 19 1 Emergency release 60 20 Transportation storag...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power cord is damaged this is dangerous Never let the power cord come into contact with h...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...rer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s original spare parts and original ac cessories WARNIN...

Page 10: ... roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max...

Page 11: ...recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the sho...

Page 12: ...s from the drum 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with in complete or defective accessories the appliance may not be able to op erate properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete...

Page 13: ...e appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 34 Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Installation loca tion Requirements Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con ne...

Page 14: ...the 4 transit bolts with a WAF 13 wrench 3 Remove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Push the 4 cover caps downwards Note To install the transport locks to transport the appliance perform these steps again in the reverse or der ...

Page 15: ...uts 3 Undo and remove the screws in the horizontal transport strut using a T20 screwdriver 4 Remove the transport strut 4 6 Connecting the appliance Connecting the water inlet hose WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not immerse the electrical AquaStop valve in water 1 Connect the water inlet hose to a tap 26 4 mm 3 4 ...

Page 16: ...om the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow 4 7 Aligning the ap...

Page 17: ...e foot tight and do not adjust its height 4 8 Connecting the appliance to the electricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance ca...

Page 18: ...may differ from those pictured 1 Maintenance flap for the drain pump Page 46 2 Door 3 Detergent drawer Page 18 4 Control panel Page 19 5 Water outlet hose Page 16 6 Transport struts Page 15 7 Power cord Page 17 8 Transit bolts Page 13 9 Water inlet hose Page 15 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the informa...

Page 19: ... softener or liquid detergent 3 Dispenser for liquid deter gent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 4 3 1 1 3 1 Programmes Page 29 2 Programme selector Page 35 3 Buttons Page 26 4 Display Page 22 ...

Page 20: ...d in the display To select the settings you require press the buttons below the symbols until the required setting is selected in the display If a setting is activated the display shows The selection does not need to be confirmed again The sub menu closes automatically after a few seconds first time 6 Before using for the first time first time Prepare the appliance for use 6 1 Starting an empty wa...

Page 21: ...gent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press to start the programme a The display shows the remaining programme duration 8 Start the first wash cycle or press to switch off the appliance Basic operation Page 35 ...

Page 22: ...aining in hours and minutes 10 h 1 Ready in time Buttons Page 26 10 0 1 Recommended load The maximum load capacity for the selec ted programme in kg 0 1600 Spin speed Set spin speed in rpm Buttons Page 27 0 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 26 cold Navigation Selecting settings Operating logic Page 20 Other programme settings Activate deactivate or adjust...

Page 23: ...Water Plus Wash with more water is activated Buttons Page 28 Rinse Hold Rinse Hold is activated Buttons Page 28 Silent Wash Silent Wash is activated Buttons Page 28 Baby food The stain type is activated Blood The stain type is activated Egg The stain type is activated Strawberry The stain type is activated Soil and sand The stain type is activated Grass The stain type is activated Coffee The stain...

Page 24: ...Home Connect Page 40 Wi Fi The appliance is not connected to your home network Home Connect Page 40 Energy manager The appliance is connected to the smart energy system energy manager Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 38 liquid de...

Page 25: ...endation The recommended dosage for detergent if intelligent dosage has been deactivated Note The dosing recommendation indic ates the load capacity that should be used for the relevant detergent dosage The percentage refers to the maximum load capacity for the programme 1 Example ...

Page 26: ... is extended by up to 30 minutes Suitable for heavily soiled laundry Stains Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain i DOS Activate Deactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press th...

Page 27: ...selection Basic settings Page 43 Options Multiple selection Activate additional programme set tings Adjusting additional programme settings Page 36 The additional programme settings can be found in this overview Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily soiled laundry Note If the intelligent dosing system is activated the detergent will be dis pensed automa...

Page 28: ...for operation at night The operating signals and the informa tion signals are deactivated and the appliance is adjusted for quiet opera tion e g by reduced drum movement Water Plus Activate Deactivate Wash with more water Recommended for particularly sensit ive skin and for treating laundry more gently Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to ...

Page 29: ...the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in this programme and is set ...

Page 30: ...ips in a mesh laundry bag Programme setting Max 40 C Max 800 rpm 2 0 Wool Hand wash Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0 Rinse Freshen Up Rinse and then spin the laundry and drain the wa te...

Page 31: ...ouses made from cot ton linen or synthetic or blended fabrics Tip In order to avoid creasing in your laundry you can activate Easy Iron The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Note Use the Delicate Silk programme to wash shirts and blouses made from silk or delicate fab ri...

Page 32: ...rature and spin speed cannot be adjusted in this programme and are set automatic ally The maximum temperature is 40 C The maximum spin speed is 1400 rpm 6 0 Jeans Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Drum clean Cleaning and caring f...

Page 33: ...sed a programme at 60 C or higher for a long time Rapid 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 activated 2 Washing no...

Page 34: ...rom any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use a laundry bag Tie together longer drawstrings and tie cords with solid en...

Page 35: ...s The switch on process takes a few seconds a An audible function test is carried out Note The lighting for the drum goes out automatically 13 2 Setting a programme 1 Turn the programme selector and set the required programme Programmes Page 29 2 If required adjust the programme settings Adjusting the programme set tings Page 35 Setting additional programmes 1 Set the further programme 2 Press to ...

Page 36: ...oduct For programmes in which intelligent dosing is not possible or desirable you can add detergent manually Note The dosing recommendation is aimed at the maximum load for the programme Tip In addition to intelligent dosing you can also add additional care product for laundry e g stain re mover starch or bleach to the manual dosing compartment Do not add any additional detergent to the manual dos...

Page 37: ... high start the Rinse Freshen Up pro gramme If the water level is high start the Spin programme or select a suitable programme for draining Programmes Page 29 3 Remove the laundry Unloading the laundry Page 37 13 11 Resuming the pro gramme when the pro gramme status is Rinse Hold Requirements Rinse Stop is activated Buttons Page 28 The last rinse cycle of the set pro gramme has ended and the laun ...

Page 38: ...softener are dis pensed automatically depending on the programme and settings 15 1 Starting the programme with intelligent dosing system If you do not want to dose liquid de tergent and fabric softener manually use the intelligent dosing system This function is available depending on the selected programme and is activated automatically Note If you are using the intelligent dosing system do not ad...

Page 39: ...the programme Starting the programme Page 36 6 Remove the laundry Unloading the laundry Page 37 15 2 Filling the dispensers If you want to use the intelligent dos ing system or if the appliance dis plays a notification during operation of the appliance fill the dispensers Note Fill the dispensers only with suitable detergent and care products Page 35 If you want to add more liquid deter gent or fa...

Page 40: ... and the degree of soiling of the laundry Always set a basic dosage that cor responds to the dosage for a stand ard load of 4 5 kg You can change the basic dosage for the dispenser in the basic settings Changing the basic settings Page 43 Home Connect 16 Home Connect Home Connect This appliance is network capable Connecting your appliance to a mo bile device lets you control its func tions via the...

Page 41: ...ion 1 Use the Home Connect app to scan the QR code 2 Follow the instructions in the Home Connect app 16 3 Activating Wi Fi on the appliance Note When Wi Fi is activated the en ergy consumption increases in com parison to the values specified in the consumption value table 1 Press and hold for approx 3 seconds 2 Select Wi Fi on off 3 Select on a Wi Fi is activated Note If Wi Fi is activated the app...

Page 42: ...ce connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support section of your local website www home con nect com 16 8 Data protection Please see the information on data protection The first tim...

Page 43: ...the ap pliance to a WLAN home net work Wi Fi with WPS function Setting up Home Connect Page 41 Basic setting Description Man network log in Connect the ap pliance to a WLAN home net work Wi Fi without WPS function Setting up Home Connect Page 41 Connect app Connect your ap pliance to the Home Connect app Setting up Home Connect Page 41 Wi Fi on off Activate or deac tivate Wi Fi Activating Wi Fi on...

Page 44: ...operation with the door open and leave the detergent drawer to dry Run the Drum clean programme without laundry and using washing powder 18 2 Cleaning the detergent drawer If you want to replace the liquid de tergent or fabric softener in the dis penser with another product or if the detergent drawer is dirty clean the detergent dispenser ATTENTION The pump unit contains electrical components Elec...

Page 45: ...lip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 46: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 47: ... sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 46 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The...

Page 48: ... will go 90 The handle on the pump cap must be in a vertical position 6 Insert and close the service flap 2 1 18 4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Page 49: ...rt Reload Pause a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 46 The water outlet hose is connected too high Install the water outlet hose at a...

Page 50: ...ocked Cleaning the intake opening in the rubber gas ket Page 48 i DOS error deactiv ate i DOS The pump for the intelligent dosing system is blocked 1 Switch off the appliance 2 Clean the pump unit Cleaning the detergent drawer Page 44 3 Switch the appliance on 4 If the display appears again after you clean the pump unit call customer service Customer Service Page 61 Note You can deactivate and man...

Page 51: ...Connect the appliance to the power supply The circuit breaker in the fuse box has tripped Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the door 2 Press to start the programme Childproof lock is activated Deactivating t...

Page 52: ...he programme when the programme status is Rinse Hold Page 37 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 37 Water level is too high Select a suitable programme for draining Programmes Page 29 Power failure Open the door using the emergency release Emergency release Page 60 The water is not drain ing Drain pipe or water outlet hose is blocked Cle...

Page 53: ...ny unapproved extensions from the water hose Connecting the appliance Page 15 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the way into the appliance The handle on the pump cap must be in a vertical position Water is not flowing in Detergent is not being dispensed You have not pressed Press The filter in the water inflow is blocked Clean the water inflow filter T...

Page 54: ...ance while it is operating Drum jerks after the programme starts This is caused by an internal motor test Not a fault no action required Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance Page 16 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 16 Transit bolts have not been removed Removing the ...

Page 55: ...istribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because ...

Page 56: ... noise Creasing The spin speed is too high The next time you run a wash cycle set a lower spin speed The load is too large The next time you run a wash cycle reduce the amount of laundry being loaded Unsuitable programme for the type of fabric Select the programmes that are suitable for the type of fabric The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is sele...

Page 57: ...tart the Rinse Freshen Up programme Unsuitable detergent added to the dispenser of the in telligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 35 2 Drain the dispenser Cleaning the detergent drawer Page 44 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 39 Basic dosage is not correctly adjusted If intelligent dosing is ac...

Page 58: ... Drain the dispenser Cleaning the detergent drawer Page 44 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 39 Home Connect is not working properly Different causes are possible Go to www home connect com No connection to the home network Wi Fi is switched off Activating Wi Fi on the appliance Page 41 Wi Fi is activated but a connection to your home net work cannot be estab...

Page 59: ...oting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 44 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 60: ... disposal 20 1 Removing the appliance 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 46 6 Detach the hoses 7 Empty the dispensers 20 2 Inserting the transit bolts Secure the appliance before trans portation using transit bolts in order to prevent transport damage 1 Use a screwdriver to re...

Page 61: ...ances as applicable throughout the EU 21 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 62: ...antee is valid for the service life of the appliance A claim can only be made under the guarantee if the appliance has been correctly installed and con nected with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fittings up to the Aqua Stop connection on the tap If your a...

Page 63: ...0 3 55 1 200 70 0 40 1600 44 00 Eco 40 602 5 0 2 55 0 650 48 0 33 1600 44 00 Eco 40 602 2 5 2 45 0 330 36 0 25 1600 44 00 Cot tons 20 C 10 0 3 15 0 500 95 0 24 1600 46 00 Cot tons 40 C 10 0 3 36 1 400 95 0 42 1600 46 00 Cot tons 60 C 10 0 3 32 2 150 95 0 60 1600 46 00 Cot tons 40 C Prewash 10 0 4 14 1 450 105 0 42 1600 46 00 Easy Care 40 C 4 0 2 29 0 780 58 0 43 1200 30 00 Mix 40 C 4 0 1 00 0 650 ...

Page 64: ...re available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on th...

Page 65: ... bosch home co uk among the additional documents on the product page for your appliance 1 Only applies to Great Britain 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor...

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Page 68: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001742474 9001742474 020829 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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