Bosch WAX32MA9SN User Manual And Installation Instructions Download Page 56

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Troubleshooting

Fault

Cause and troubleshooting

Loud noises during
the spin cycle.

Appliance is not correctly aligned.

▶

Aligning the appliance

The appliance feet are not fixed.

▶

Secure the appliance feet. Aligning the appliance

Transit bolts have not been removed.

▶

Removing the transit bolts

Banging noises, rat-
tling in the drain
pump.

Foreign bodies have got into the drain pump.

▶

→

"Cleaning the drain pump", Page 45

Slurping, rhythmical
suction noise.

The drain pump is active, the detergent solution is
pumped out.

▶

Not a fault – normal operating noise.

Creasing.

The spin speed is too high.

▶

The next time you run a wash cycle, set a lower
spin speed.

The load is too large.

▶

The next time you run a wash cycle, reduce the
amount of laundry being loaded.

The wrong programme is selected for the type of fab-
ric.

▶

Select the programmes that are suitable for the
type of fabric.
→

"Programmes", Page 25

Detergent or fabric
softener drips off the
seal and collects on
the door or in the seal
fold.

Too much detergent/fabric softener in the detergent
drawer.

▶

When dosing liquid detergent and fabric softener,
observe the marking in the detergent drawer and
do not dose above this.

The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.

A low spin speed is selected.

▶

The next time you run a wash cycle, set a higher
spin speed.

▶

Start the

Spin

programme.

is activated.

▶

Select the programmes that are suitable for the
type of fabric.
→

"Programmes", Page 25

Drain pipe or water outlet hose is blocked.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

Summary of Contents for WAX32MA9SN

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAX32MA9SN en User manual and installation instructions ...

Page 2: ...ce 19 5 2 Detergent drawer 20 5 3 Controls 20 6 Display 21 7 Buttons 23 8 Programmes 25 9 Accessories 33 10 Before using for the first time 33 10 1 Starting an empty washing cycle 33 11 Laundry 34 11 1 Preparing the laundry 34 11 2 Sorting laundry 35 11 3 Degrees of soiling 35 11 4 Care symbols on the care labels 35 12 Detergents and care products 36 12 1 Detergent recommendation 36 12 2 Detergent...

Page 3: ...16 5 Cleaning the drain pump 45 16 6 Cleaning the intake open ing in the rubber gasket 47 16 7 Cleaning the water outlet hose at the siphon 47 16 8 Cleaning the water inlet fil ter 48 17 Troubleshooting 50 18 Transportation storage and disposal 58 18 1 Removing the appliance 58 18 2 Inserting the transit bolts 58 18 3 Using the appliance again 59 18 4 Disposing of old appliance 59 19 Customer Serv...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ... as adapters exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low t...

Page 11: ...a programme the display shows the expected consumption Add Page 37 detergent based on the laundry s degree of soiling a For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light t...

Page 12: ...mation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pr...

Page 13: ...w for fixing the water out let hose 4 Cover caps 5 Connection adapter 4 3 Requirements for the in stallation location Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a...

Page 14: ...an 40 Tilt the appliance carefully Installation loca tion Requirements On a base Secure the appli ance with fixing brackets Page 33 On a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick Installation loca tion Requirements In a kitchen unit A niche width of 60 cm is re quired Only install ...

Page 15: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Page 16: ...2 Remove the transport struts 3 Undo and remove the screws in the horizontal transport strut using a T20 screwdriver 4 Remove the transport strut 4 6 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance co...

Page 17: ... Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Drainage into a siphon Secure the co...

Page 18: ... feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 8 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sectio...

Page 19: ... can find an overview of the parts of your appliance here 1 2 4 7 3 5 9 8 8 6 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 45 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Transport struts Page 16 7 Power cord Page 18 8 Transit bolts Page 14 9 Water inlet hose Page 16 ...

Page 20: ...in wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 4 3 3 1 1 1 Programmes Page 25 2 Programme selector Page 37 3 Buttons Page 23 4 Display Page ...

Page 21: ... in time The programme end has been set and the remaining number of hours is displayed Buttons Page 23 9 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1600 Spin speed Set spin speed in rpm Buttons Page 23 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 23 cold Prewash Programme status Wash Programme status Ri...

Page 22: ...ated Red Wine The stain type is activated Grease and oil The stain type is activated Energy consump tion Energy consumption for the selected pro gramme Low energy consumption High energy consumption Water consump tion Water consumption for the selected pro gramme Low water consumption High water consumption Foam detection system The appliance has detected too much foam Door The door is unlocked an...

Page 23: ...mme The programme duration is extended by up to 30 minutes Suitable for heavily soiled laundry AntiStain Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Ready 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme durati...

Page 24: ... ap pliance Changing the basic settings Page 43 Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily soiled laundry Water Plus Activate Deactivate Activate or deactivate a washing pro gramme with more water and an addi tional rinse cycle Recommended for particularly sensit ive skin or in regions with very soft water Easy Iron Activate Deactivate Activate or deactivate...

Page 25: ...care labels Page 35 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 Rinse Hold Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laundry when you activate If is activated the max imum load capacity is reduced to 5 kg 9 90 1600 Cotton Colour Wash hard wearing items made from c...

Page 26: ...ormance meets legal require ments Eco 40 60 Wash items made from cotton linen or blended fabrics Note Textiles which can be washed from 40 C up to 60 C as per the care sym bol can be washed together The washing performance cor responds to the best possible washing performance class ac cording to the legal require ments For this programme the wash ing temperature is automatic ally adjusted dependin...

Page 27: ... washing result You cannot change the washing temperat ure Easy Care Wash items made from syn thetic or blended fabrics 4 60 1200 Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laun dry 4 60 1600 Delicate Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk 2 40 800 1 Progra...

Page 28: ...d wash Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1600 Spin Drain Spins and drains the water If you only want to drain the water activate 0 The laundry is not spun...

Page 29: ... fol lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a de tergent containing bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is intended for woollens or delicates 1200 1 Programme setting ...

Page 30: ...ash to remind you if you have not used a pro gramme at 60 C or higher for a long time AllergyPlus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene require ments Note Once the set temperat ure has been reached it re mains constant throughout the washing process 6 5 60 1600 1 Programme setting ...

Page 31: ... synthetic or blended fab rics Tip In order to avoid creasing in your laundry you can activ ate The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Note Use the Delicate Silkpro gramme to wash shirts and blouses made from silk or del icate fabrics 2 60 800 1 Programme setting ...

Page 32: ...uitable for sports items Do not use fabric softener Tip Use the Easy Carepro gramme to wash heavily soiled laundry 2 40 800 Rapid 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is ap prox 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate The max imum load is reduced to 2 k...

Page 33: ...ng for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections...

Page 34: ...re that you use the appliance safely ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hook...

Page 35: ... 25 Whites Colours Wash new coloured items separately the first time you wash them 11 3 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are vis ible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are vis ible T shirts shirts or blouses are sweat soaked or have been worn a few t...

Page 36: ...atile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gramme Temperature Standard detergent with optical brighten ers Heat resistant white fabrics made from cotton or linen Cotton From cold up to 90 C Detergent for colours without bleach or op tical brighteners Coloured fabr...

Page 37: ...I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load Basic ope...

Page 38: ...tings are not saved permanently for the pro gramme 13 4 Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the Programmes Page 25 Requirement The laundry is pre pared and sorted Laundry Page 34 1 Open the door Make sure that the drum...

Page 39: ...id forwards 3 Fold the measuring aid down and click it into place 4 Push in the detergent drawer 13 7 Adding detergent and care product Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time a...

Page 40: ...al damage Page 10 sections to ensure that you use the appliance safely 1 Press The appliance is paused and checks whether it is possible to add or remove laundry Take note of the programme status 2 Add or remove laundry 3 Close the door 4 Press 13 11 Cancelling the pro gramme Once the programme has started you can cancel it at any time Note Please read the information in the Safety Page 4 and Prev...

Page 41: ...ontrols 14 1 Activating the childproof lock Press and hold the two 3 sek buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sek buttons for approx 3...

Page 42: ...n your appliance Basic setting Programme posi tion Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the pro gramme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deac tivate the reminder to clean the drum ...

Page 43: ...c Remove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 16 2 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appli...

Page 44: ... and a brush and then dry them 5 Fit the insert and lock it into place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 16 4 Descaling ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service ...

Page 45: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Page 46: ...pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 45 1 Since water may remain in the drain pump remove the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert ...

Page 47: ...al position 6 Insert the maintenance flap and lock it into place 1 2 7 Close the maintenance flap 16 6 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the door 2 Check the intake opening for blockages and remove any block ages Note Do not use any sharp or poin ted objects 16 7 Cleaning t...

Page 48: ...ptying the water inlet hose In order to clean the filter first empty the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and ...

Page 49: ...Cleaning and servicing en 49 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks ...

Page 50: ...y button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 45 The water outlet hose is connected too high Install the water outlet hose at a maximu...

Page 51: ...e that the water inlet hose is not kinked or jammed E 35 10 There is water in the base trough Turn off the water tap Call the after sales service Customer Service Page 60 The appliance is leaking Turn off the water tap Call the after sales service Customer Service Page 60 Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ...

Page 52: ... There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the door 2 Press to start the programme Childproof lock is activated Deactivating the childproof lock Page 41 is activated Check whether is activated Buttons Page 23 Laundry is caught in the door 1 Open the door ag...

Page 53: ...n the programme status is Rinse Hold Page 40 The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Pump cover is not correctly assembled Correctly assemble the pump cover Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor...

Page 54: ... by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is b...

Page 55: ...etection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose ...

Page 56: ... wash cycle reduce the amount of laundry being loaded The wrong programme is selected for the type of fab ric Select the programmes that are suitable for the type of fabric Programmes Page 25 Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe...

Page 57: ...n programme Detergent residue on the damp washing Detergents may contain water insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly secur...

Page 58: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 48 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 59: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Page 60: ...Depending on the model the rating plate is located On the inside of the door On the inside of the maintenance flap On the rear of the appliance Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly 19 2 AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s w...

Page 61: ...87 43 00 Eco 40 602 2 5 2 45 0 340 36 0 26 1600 45 00 Cot tons 20 C 9 0 3 14 0 480 91 0 24 1600 46 00 Cot tons 40 C 9 0 3 40 1 380 91 0 44 1600 46 00 Cot tons 60 C 9 0 3 36 2 150 91 0 61 1600 46 00 Cot tons 40 C 9 0 4 10 1 430 102 0 44 1600 46 00 Easy Care 40 C 4 0 2 29 0 780 58 0 43 1200 30 00 Mix 40 C 4 0 1 00 0 650 44 0 41 1600 52 00 Wool Hand wash 30 C 2 0 0 41 0 200 40 0 25 800 25 00 1 Due to...

Page 62: ...the appliance spe cifications This product contains light sources from energy efficiency class F These light sources are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database At the time of printing its web address had n...

Page 63: ......

Page 64: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001561531 9001561531 010326 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

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