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Bosch WAX32M81GB Manual Download Page 44

en 

Troubleshooting

44

Fault

Cause and troubleshooting

The programme does
not start.

You have not pressed 

Start/Reload

 

.

▶

Press 

Start/Reload

 

.

Door is not closed.

1.

Close the door.

2.

Press 

Start/Reload

 

 to start the programme.

Childproof lock is activated.

▶

→ 

"Deactivating the childproof lock", Page 32

- Finish in +

 is activated.

▶

Check whether 

- Finish in +

 is activated. 

→ 

"Buttons", Page 22

Laundry is caught in the door.

1.

Open the door again.

2.

Remove any trapped laundry.

3.

Close the door.

4.

Press 

Start/Reload

 

 to start the programme.

The door cannot
be opened.

⁠  is activated.

▶

Continue the programme by selecting 

Spin

 or

Drain

 and pressing 

Start/Reload

 

. 

→ 

"Resuming the programme when the programme

status is Rinse Hold", Page 32

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→ 

"Cancelling the programme", Page 31

Water level is too high.

▶

Select a suitable programme for draining. 
→ 

"Programmes", Page 24

Power failure.

▶

Open the door using the emergency release. 
→ 

"Emergency release", Page 50

The water is not drain-
ing.

Drain pipe or water outlet hose is blocked.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

▶

Ensure that the drain pipe and water drain hose are
not kinked or trapped.

Drain pump is blocked.

▶

→ 

"Cleaning the drain pump", Page 37

 

⁠  is activated.

Summary of Contents for WAX32M81GB

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAX32M81GB en User manual and installation instructions ...

Page 2: ...e appliance 16 4 8 Connecting the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 22 9 Programmes 24 10 Accessories 28 11 Laundry 28 11 1 Preparing the laundry 28 12 Detergents and care products 29 13...

Page 3: ...15 6 Resetting the appliance network settings 35 15 7 Remote start 35 15 8 Remote diagnostics 35 15 9 Data protection 36 16 Basic settings 36 17 Cleaning and servicing 36 17 1 Cleaning the drum 36 17 2 Cleaning the detergent drawer 37 17 3 Cleaning the drain pump 37 17 4 Cleaning the intake open ing in the rubber gasket 40 18 Troubleshooting 41 18 1 Emergency release 50 19 Transportation storage a...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...g temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces en...

Page 12: ...e properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 28 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear af...

Page 13: ...n joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Rem...

Page 14: ...able from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Removing the transport struts 1 Unscrew and remove the screws in the vertical transport struts using a T20 screwdriver 2 Remove the transport struts ...

Page 15: ... the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining hei...

Page 16: ...sing a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 8 Connecting the appliance to the electricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should ...

Page 17: ...rts of your appliance here 1 2 4 3 6 5 8 8 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 37 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transport struts Page 14 8 Transit bolts Page 13 ...

Page 18: ...in wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 4 3 3 1 1 1 Programmes Page 24 2 Programme selector Page 29 3 Buttons Page 22 4 Display ...

Page 19: ...rogramme 3 Close the door 4 Pull out the detergent drawer 5 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Reload to start the programme a The display shows the remaining prog...

Page 20: ...g 10h 1 Ready in time Buttons Page 22 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1600 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Prewash Programme status Wash Programme status Rinse Programme status Spin Programme status P Pause Programme s...

Page 21: ...elected pro gramme Low energy consumption High energy consumption Water consump tion Water consumption for the selected pro gramme Low water consumption High water consumption Wi Fi Lights up The appliance is connected to your home network Flashes The appliance is trying to con nect to your home network Home Connect Page 32 Energy manager The appliance is connected to the smart energy system energ...

Page 22: ...ded by up to 30 minutes Suitable for heavily soiled laundry AntiStain Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Finish in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temperature...

Page 23: ...2 Spin Speed Multiple selection Basic settings Page 36 Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily soiled laundry Extra Rinse Activate Deactivate Activate or deactivate an additional rinse cycle Recommended for particularly sensit ive skin or in regions with very soft water ...

Page 24: ...ormance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in thi...

Page 25: ...ax 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1600 rpm Spin Drain Spin and drain the water If you only want to drain the water activate 0 The laundry is not spun Programme setting Max 1600 rpm Hygiene Plus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene requirements Note Once t...

Page 26: ...aning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent that contains bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is in tended for...

Page 27: ...escription Max load kg If you wish to reduce the programme duration to 15 minutes activate SpeedPerfect The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 1 SpeedPerfect activated 2 Washing not possible ...

Page 28: ...aded WMZPW20W 11 Laundry Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry pre...

Page 29: ...use products that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of conte...

Page 30: ...undry trapped in the door 13 5 Inserting the measuring aid for liquid detergent If you order the measuring aid as an accessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 3 Insert the measuring aid 4 Insert the detergent drawer 13 6 Use the measuring aid for liquid detergent To add liquid detergent you can use a measur...

Page 31: ...tion or the Ready in time a After the programme has ended the display shows 0 13 9 Soaking laundry Note No additional detergent is re quired The washing solution is then used for washing 1 Start the programme 2 To pause the programme after ap prox 10 minutes press Start Re load 3 To resume the programme after the desired soaking time press Start Reload 13 10 Adding laundry 1 Press Start Reload The...

Page 32: ...and hold the two Child Lock push 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off and in the event of a power failure 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two Child Lock push 3 sec bu...

Page 33: ...his time it is not possible to operate the appliance using the Home Connect app 15 1 Connecting the appli ance to a WLAN home network Wi Fi with WPS function Requirements Your router has a WPS function Wi Fi is activated on the router The Wi Fi basic setting is activated on the appliance Activating Wi Fi on the appli ance Page 35 The appliance receives signals from the WLAN home network Wi Fi at i...

Page 34: ...ion pro cess may take up to 60 seconds 5 Open the Home Connect app on your mobile device and carry out the steps in the app 6 In the Home Connect app enter the network name SSID and password key for your home net work 7 Carry out the steps in the Home Connect app to connect the appliance a If the display shows and lights up permanently the appliance is connected to the Wi Fi home net work 8 If the...

Page 35: ...display shows YES 4 Press Start Reload a The network settings are reset a If End is shown on the display the network settings are reset 15 7 Remote start Enable the appliance for remote start via the Home Connect app Activating remote start Notes Remote start is deactivated for safety reasons in the following circumstances Open the appliance door Press Start Reload Press Switch off the appliance F...

Page 36: ...n you want to use the Home Connect functions for the first time Note Please note that the Home Connect functions can only be utilised with the Home Connect app Information on data protection can be retrieved in the Home Connect app 16 Basic settings You can configure the basic settings for your appliance to meet your needs Note You can find further information in the digital instruction manual by ...

Page 37: ... and in sert with water and a brush and then dry them 5 Fit the insert and click it into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 17 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from t...

Page 38: ...ke the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 39: ...se particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that both impellers can turn 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the p...

Page 40: ...4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Page 41: ...saving mode is active Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 37 The water outlet hose is connected too high Install the...

Page 42: ...is blocked Cleaning the intake opening in the rubber gas ket Page 40 E 60 2B The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle The water pressure is low No re...

Page 43: ...ramme Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme All other error codes Malfunction Call the after sales service Customer Service Page 51 E 30 20 Solenoid valve defective Call the after sales service Customer Service Page 51 Detergent dosage is too high Reduce the amount of detergent for the next wash...

Page 44: ...s activated Continue the programme by selecting Spin or Drain and pressing Start Reload Resuming the programme when the programme status is Rinse Hold Page 32 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 31 Water level is too high Select a suitable programme for draining Programmes Page 24 Power failure Open the door using the emergency release E...

Page 45: ... the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Page 15 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the way into the appliance The handle on the pump cap must be in a vertical position Water is not flowing in Detergent is not being dispensed You have not pressed Start Reload Press Start Reload The filters in th...

Page 46: ...it is operating Drum jerks after the programme starts This is caused by an internal motor test Not a fault no action required Residual water is present in the com partment Insert in compartment is blocked Cleaning the detergent drawer Page 37 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance Page 16 The appliance feet are not fixed ...

Page 47: ...load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal...

Page 48: ...selected The next time you run a wash cycle set a higher spin speed Start the Spin programme Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is u...

Page 49: ... appliance to the home network Connecting the appliance to a WLAN home net work Wi Fi with WPS function Page 33 Connecting the appliance to a WLAN home net work Wi Fi without WPS function Page 34 Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connecting the water inlet hose Page 15 2 Tighten the screw conn...

Page 50: ...oving the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 37 6 Detach the hoses 19 2 Inserting the transit bolts Secure the appliance ...

Page 51: ...roughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Page 52: ...en Customer Service 52 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 53: ... 3 00 0 279 32 0 25 1600 44 00 Cot tons 20 C 10 0 3 23 0 530 94 0 24 1600 43 00 Cot tons 40 C 10 0 3 19 1 420 97 0 45 1600 43 00 Cot tons 60 C 10 0 3 18 2 060 92 0 61 1600 45 00 Cot tons 40 C Prewash 10 0 3 59 1 450 102 0 43 1600 43 00 Easy Care 40 C 4 0 2 30 0 760 56 0 49 1200 30 00 Mixed Load 40 C 4 0 1 05 0 640 42 0 44 1400 50 00 Wool 30 C 2 0 0 37 0 171 41 0 23 800 23 00 1 Due to the influence...

Page 54: ... about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 23 ...

Page 55: ... your appliance 1 Only applies to Great Britain 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only 1 Only applies to Great Britain ...

Page 56: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001699887 9001699887 020221 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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